Breakfast and dinner served, American cuisine

Reviews of Courtyard by Marriott Seattle Kirkland

3 out of 5
Courtyard by Marriott Seattle Kirkland
11215 NE 124th St, Kirkland, WA

Reviews

8.6

Excellent

Rating 10 - Excellent. 547 out of 1002 reviews" "
Rating 8 - Good. 294 out of 1002 reviews" "
Rating 6 - Okay. 96 out of 1002 reviews" "
Rating 4 - Poor. 35 out of 1002 reviews" "
Rating 2 - Terrible. 30 out of 1002 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Erhuan

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The front desk is very friendly, the beds are comfy. The lobby/dining area is great for emails and working.
Stayed 3 nights in Feb 2024

6/10 Okay

Ana

Liked: Cleanliness
Check in was quick. Staff was okay, not really friendly. Did not see housekeeping for a couple of day. There wasn’t extra toilet paper in the room. The TV remote did not work and Netflix wasn’t available. The walls are somewhat thin. I could hear the neighbors easily. Breakfast and coffee at the Bistro was good, but expensive.
Stayed 2 nights in Mar 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great
Stayed 1 night in Feb 2024

8/10 Good

Kevin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good?
Stayed 1 night in Feb 2024
Response from Katie, GM on Feb 20, 2024
Thank you for staying with us!

6/10 Okay

Todd

Liked: Cleanliness, staff & service
Charging $15/night for parking at a suburban hotel is not customer friendly. Plus, $4.50/night for hi-speed internet, plus $ for breakfast.
Stayed 2 nights in Feb 2024
Response from Katie, GM on Feb 20, 2024
Thank you for your feedback, we will take this into consideration. We appreciate your business.

10/10 Excellent

Kathryn M.

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Newly built Totem Lake center is great for massage, shopping , eating and just a couple minute drive from hotel. Hotel Was clean and friendly staff
Stayed 1 night in Feb 2024
Response from Katie, GM on Feb 20, 2024
Thank you for the 5-star review!

10/10 Excellent

Yelena

Stayed 1 night in Jan 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable stay.
Stayed 1 night in Dec 2023
Response from Katie, GM on Feb 20, 2024
Our goal is to provide a comfortable stay, I am glad we were able to deliver on the promise. Thank you for choosing the Courtyard Kirkland!

8/10 Good

Kierra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was nice. Property is clean.
Stayed 2 nights in Jan 2024
Response from Katie, GM on Feb 20, 2024
Thank you for staying with us.

10/10 Excellent

Stacey A

Liked: Cleanliness, staff & service, property conditions & facilities
The BEST! Everyone was polite, kind and helpful!
Stayed 2 nights in Jan 2024
Response from Katie, GM on Feb 20, 2024
Thank you for staying with us! I am happy to hear we are "The BEST", I cannot wait to share your feedback with our team.

6/10 Okay

Marissa

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
The room was clean, the staff was friendly, and I loved that there was a cafe in the lobby and Peloton bikes in the gym. I know this has already been addressed, but multiple nights between 2-3am I was called by the wake up call service. The only solution given by the staff was they were looking into it with their tech team. The coffee shop also got very busy in the mornings, and the team was overwhelmed and didn't prioritize people based on the order they paid. Otherwise, excellent visit!
Stayed 5 nights in Jan 2024
Response from Katie, GM on Feb 20, 2024
I apologize that your nights rest was disturbed by a wakeup call. I looked into this, and the issue has been resolved. I wish we were able to provide you a better solution while you were staying with us. This has provided a great training opportunity for our team. Again, we value your feedback and thank you for staying with us.

8/10 Good

Linda

Liked: Cleanliness, staff & service, amenities
Didn't like paying $15 to park in your open lot . $100 pet fee for an 11 lb dog is ridiculous. Iwounderstamnd
Stayed 1 night in Jan 2024
Response from Katie, GM on Feb 20, 2024
We strive to return every room back to a hypoallergenic environment; therefore, we take extensive cleaning measures to ensure this, and the cost is based on that process. Thank you for staying with us!

8/10 Good

Noreen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nicely situated by hospital, stores and dining options. Didnt like idea of having to pay for parking -$15 per day.
Stayed 1 night in Jan 2024
Response from Katie, GM on Feb 20, 2024
Thank you for your feedback!

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Katie, GM on Feb 20, 2024
Thank you for staying with us!

10/10 Excellent

Ronald, Santa Monica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros: Spacious, comfortable, and clean rooms. Big desk & roll-out table. Good size mini-fridge & microwave. Single cup coffee maker. I've had a room with lots of USB ports, and another with just one. Staff is very helpful (shout-out to Billy). Right across the street from a QFC (Kroger brand) grocery store. Lots of eating places close by. Tip: if you have a car, park in the underground parking, it's close to the elevator and you'll stay dry if it's raining. Cons: trash cans are small, you have to logon to WiFi almost every day (and it's only 10Mpbs download)
Stayed 3 nights in Dec 2023
Response from Katie, GM on Feb 20, 2024
Thank you for staying with us and providing your feedback. We greatly appreciate it!

8/10 Good

Matt

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Katie, GM on Feb 20, 2024
Thank you for staying with us!

10/10 Excellent

Yun

Stayed 2 nights in Dec 2023

10/10 Excellent

Julie

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

6/10 Okay

Joel

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
We stayed just one night here during the holidays and had reserved a suite room. Upon check-in we were advised that room wasn’t available so we were given a different room but our parking (for which you must pay) was free. Our room was okay but the duvet cover was soiled and the TV remote didn’t work properly nor were there many channels available. Note: bring your streaming device when staying here. We received a new remote from the front desk. The least impressive aspects of this property are the parking garage, stairwells and exterior doors, they are stark reminders that this is a dated property needing updating. While the staff seemed pleasant enough and the location is great, there are better options for an overnight stay in this general area.
Stayed 1 night in Dec 2023

8/10 Good

aline

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Stayed 3 nights in Dec 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We spent the night prior to an early morning medical procedure at a facility nearby. Perfect location, safe parking, easy access, clean room and excellent customer service from front desk and housekeeping. Would stay here again.
Stayed 1 night in Dec 2023

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

AMY, Centralia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Jorge

Stayed 3 nights in Dec 2023

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

bill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great place to stay
Stayed 3 nights in Dec 2023

8/10 Good

ariola

Stayed 1 night in Nov 2023

6/10 Okay

Jonathan, Greenville

Stayed 1 night in Nov 2023

10/10 Excellent

Katherine

Stayed 4 nights in Nov 2023

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Upscale rooms
Stayed 2 nights in Nov 2023

10/10 Excellent

Jan A

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was perfect for a little get away. The only complain I would say is the heaters/air conditioning need to be updated. Other than that it was amazing. Staff was very friendly and accommodating.
Stayed 3 nights in Nov 2023

2/10 Terrible

Kimberley

Disliked: Staff & service
Stayed 2 nights in Nov 2023

10/10 Excellent

Wallace E

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank you
Great Facilty, the only problem was that they didn’t have breakfast available as the restaurant was closed because didn’t have a chef available
Stayed 1 night in Nov 2023

10/10 Excellent

Patrick

Stayed 1 night in Nov 2023

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect place to hideaway
Was here for oral surgery. Great, clean place with very helpful staff as i recooperated and recovered.
Stayed 6 nights in Oct 2023
Response from CY Kirkland on Nov 3, 2023
Thank you for the review

6/10 Okay

Ann

Stayed 4 nights in Oct 2023
Response from CY Kirkland on Nov 3, 2023
Thank you for the review

2/10 Terrible

Brooke

Disliked: Cleanliness
Stayed 4 nights in Oct 2023
Response from Cy Kirkland on Oct 26, 2023
Thank you for the review

4/10 Poor

Darren

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Pool was closed. Daily parking fees of $15 is wrong. And no breakfast included in stay is wrong. Disappointed. Never stay a a courtyard again.
Stayed 2 nights in Oct 2023
Response from Cy Kirkland on Oct 26, 2023
Thank you for the review. You may like to on your next reservation choose one that have breakfast included in the reservation.

10/10 Excellent

Lona

Stayed 1 night in Oct 2023

6/10 Okay

Susan

Liked: Staff & service
Disliked: Cleanliness
The staff was amazing. The hotel was ok on cleanliness, they use a very powerful carpet cleaner so anyone with allergies or is asthmatic would not do well here. Overall a good visit
Stayed 1 night in Oct 2023
Response from Cy Kirkland on Oct 26, 2023
Thank you for letting us know in regard to the carpet condition

10/10 Excellent

Patrick

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding staff
Stay was amazing! The staff was extremely professional and kind.
Stayed 1 night in Oct 2023
Response from CY Kirkland on Oct 26, 2023
Thank you for the post review

8/10 Good

Judy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from CY Kirkland on Oct 26, 2023
Thank you for the review

10/10 Excellent

Ellwood

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value. great counter staff.
Stayed 2 nights in Sep 2023
Response from cy kirkland on Oct 9, 2023
Thank you for the comment

2/10 Terrible

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
No running water
Stayed 1 night in Oct 2023
Response from cykirkland on Oct 9, 2023
Sorry for the inconvenience and the comment

10/10 Excellent

katayoun

Liked: Cleanliness, staff & service, property conditions & facilities
Staff at checking very friendly and helpful Room good size
Stayed 1 night in Oct 2023
Response from cykirkland on Oct 9, 2023
thank you for the comment

10/10 Excellent

Paula

Stayed 1 night in Oct 2023
Response from CY Kirkland on Oct 26, 2023
Thank you for the review

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family visit
Very good customer service and the room Wes very clean and comfortable, your Bistro was a little under staffed, but they sure tried hard
Stayed 4 nights in Sep 2023
Response from cykirkland on Oct 9, 2023
Thank you for the comment for our bistro

10/10 Excellent

Geoffrey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from cykirkland on Oct 9, 2023
Thank you for the comment

10/10 Excellent

Susan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Cy kirkland on Oct 9, 2023
Thank you for your comment