We booked your property twice for one day and then for three days and both experiences were disappointing in small ways. Yet, these small things matter to us, and it's how we judge a high-class hotel experience which we were really looking forward to. We were charged for parking twice, once in parking structure (which was not easy to access) and on hotel bill. We were told we'd need to pay for Wi-FI in hotel, which is absurd these days. The cover on our room key access was removed and was never taken care of (although it still worked). Room phone did not work either, so we had to come downstairs every time we had a need. Lighting in bathroom was too dark for putting on make-up, which was quite strange. Yet, most disappointing was a lack of good attitude from second visit check-in receptionist. Not once did he smile or welcome us or did we feel he even cared about our existence UNHEARD of in a hotel of such class. On the flip side, the best features were firm comfortable beds, room cleanliness and Starbucks accessibility every morning when rushing out to work all day. The art on the walls, fine art objects and sculptures in the lobby were beautiful and appreciated.
One last item beyond your control was our last night. We stepped out for a quick dinner to be surprised there was such poverty nearby. We realize there is nothing you can do. Deeper city and societal problems! But we left with a sadness associated with the hotel, which we were looking forward to fully enjoying!
