2/10 – Terrible
Gary
10 avr. 2026
Points faibles : Service et personnel
I booked a room with Expedia at Sheraton Grand Seattle for 4 nights, paid in full, but had checked in one day late due to my flight being cancelled by the airline. They ended up marking my room as a “no show” even though I messaged the property letting them know my flight was delayed and I will be checking in later. Upon arrival they made me book another room as a “walk-in” guest. I ended up having to pay for the new reservation, so I was charged twice for one room. They would not honor the room I booked with Expedia even though I had paid in full. I emailed billing and escalated to Marriott, but they refuse to give me a refund. Why are they being so greedy and not willing to assist? I clearly paid for the room in advance and only checked in 1 day late due to the airline canceling my flight. It was already a stressful situation and instead of helping, they refused to honor my reservation and I had to pay for a separate room for 3 nights. I will never be staying at Sheraton or Marriott properties in the future!
Gary
Séjour de 4 nuits en mars 2026
