Pillowtop beds, blackout drapes, iron/ironing board, free WiFi

Reviews of Comfort Inn & Suites Bothell - Seattle North

2.5 out of 5
Comfort Inn & Suites Bothell - Seattle North
1414 228th Street SE, Bothell, WA

Reviews

8.4

Very good

Rating 10 - Excellent. 439 out of 1000 reviews" "
Rating 8 - Good. 361 out of 1000 reviews" "
Rating 6 - Okay. 120 out of 1000 reviews" "
Rating 4 - Poor. 48 out of 1000 reviews" "
Rating 2 - Terrible. 32 out of 1000 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Holly

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, safe, inexpensive last minute stay. No issues.
Stayed 1 night in Mar 2024
Response from Bothell Comfort Inn on Apr 7, 2024
Thank you for your feedback. We appreciate your business and hope to see you again soon!

8/10 Good

Zurissadai Carmona

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Mar 2024
Response from front desk on Apr 1, 2024
Thank you for taking the time to submit a review.We are happy to hear that you enjoyed your stay with us at The Comfort Inn & Suites Bothell.We look forward to welcoming you back in the future.

4/10 Poor

Brook

Travelled with family
The room was dirty and the girl at the front desk we very unfriendly
Stayed 3 nights in Mar 2024
Response from Front Desk on Mar 25, 2024
We apologize for the inconvenience; we hope to get a second chance to exceed your expectations!

4/10 Poor

Troy

Travelled with family
Disliked: Property conditions & facilities
Bath fan was super loud, so loud a neighboring unit complained. Missing light bulb in lamp socket, black mold around window. Bed was not comfortable and pillows were half size.
Stayed 2 nights in Mar 2024
Response from Front Desk on Mar 25, 2024
We apologize for any inconvenience. Hope to see you in the near future!

8/10 Good

Ida

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Basic but comfortable.
Stayed 1 night in Mar 2024
Response from Jennifer on Mar 24, 2024
Thank you for staying with us. We appreciate your feedback. We hope to see you again in the future.

8/10 Good

Keith, Woodinville

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This is a small, basic hotel. A bit dated but not in poor condition. Free breakfast was good and convenient to freeways. If looking for basic accommodations, this is a good lower price option
Stayed 7 nights in Mar 2024
Response from Kierstin on Mar 17, 2024
Thank you providing some honest feedback. We are happy to know that you were comfortable during your stay, and we hope we will see you again in the future.

2/10 Terrible

cully

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Front Desk on Mar 12, 2024
Good morning,Thank you for leaving a review.Unfortunately, we do have a 24-Hour cancellation policy.Our employees noted that you did show up for check-in and when informed that the card provided was not accepted at our location, you said that you would be back and never showed up.We did charge you as a no-show considering what was said between you and the employee. As for cancelling the fee is the price for the 1-night, therefore we will not be issuing a refund. Apologies for any inconvenience this may cause.

6/10 Okay

Joanne

Travelled with family
Liked: Staff & service
Staff were great. Hotel is a bit run down. Internet didn’t work. Silverfish in bathtub.
Stayed 1 night in Feb 2024
Response from Christina on Feb 18, 2024
Thank you for taking the time to make us aware of issues within the hotel. We have not had any reports made to staff regarding this issue but will do a thorough check of the bathtubs in not only that room but all of them. Thank you again for the review. We hope we see you again soon!

6/10 Okay

Jay

Disliked: Staff & service
The hotel needs to be updated and it needs new mattresses.
Stayed 2 nights in Feb 2024
Response from Comfort Inn & Suites - Bothell on Feb 18, 2024
Hello Jay, Thank you for your feedback. We will keep this in mind to make sure we make necessary changes in the near future.

10/10 Excellent

Nora

Liked: Cleanliness, amenities, property conditions & facilities
He to wait for someone to show up to check me in, otherwise all as expected
Stayed 2 nights in Feb 2024
Response from Christina on Feb 14, 2024
Thank you for leaving a response and giving us your feedback. We are happy that you enjoyed your stay so much. We also will pass along your wait time and make sure there is an agent available to assist you. We hope to see you again soon!

8/10 Good

Rafael

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Bring your own pillow, extremely high and hard pillow.
Stayed 1 night in Feb 2024
Response from front desk on Feb 5, 2024
Thank you for providing us with your valuable feedback. We're disappointed to hear that our pillows weren't exactly to your liking. We hope you give us another chance soon, so we can share an even more pleasant experience with you here at the Comfort Inn and Suites Bothell.

8/10 Good

Angela

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Despite being an older building, property is well maintained with friendly staff. Room was clean, bed and sheets were comfortable as well. Only major complaint was the loud fridge and bathroom fan. Location is conveniently located right off the highway and surrounded with grocery stores, starbucks, restaurants etc. Overall a good experience and would come back again.
Stayed 2 nights in Jan 2024
Response from front desk on Jan 30, 2024
Thank you for taking the time to submit a review on your recent experience with us at the Comfort Inn & Suites Bothell.We are happy to hear that you enjoyed your stay with us, and that the room was clean and comfortable.Thank you for bringing the noise level coming from the fridge and bathroom fan to our attention. We have gathered this information and will pass it onto the correct staffing. We look forward to seeing you again in the future.

10/10 Excellent

Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a last minute booking due to power outage at home. The room was clean and comfortable. There are lots of restaurant options within walking distance and a supermarket and drug store as well. Its easy access to the freeway with plenty of gas stations nearby too. The buffet breakfast was free and well stocked. All in all a great place to stay.
Stayed 1 night in Jan 2024
Response from front desk on Jan 19, 2024
Good morning,Thank you for choosing us for your stay. We're glad to hear that you were satisfied with your experience. We look forward to welcoming you back to Comfort Inn and Suites Bothell - Seattle North in the near future.

10/10 Excellent

Ladislau

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Christina on Jan 15, 2024
Thank you so much for the stellar review! We greatly appreciate you sharing your experience with others. We hope to see you again real soon!

10/10 Excellent

Ben

Stayed 2 nights in Jan 2024
Response from front desk on Jan 30, 2024
Thank you for taking the time to submit a review on your recent experience with us at the Comfort Inn & Suites Bothell.We are happy to hear that you enjoyed your stay with us, and we look forward to seeing you again in the future.

10/10 Excellent

karl

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Front Desk on Jan 8, 2024
Thank you for staying with us on a very frequent basis. We enjoy having you here and like the fact that you continue to choose us for your stays. We will see you soon!

8/10 Good

Marilyn

Travelled with family
Clean, with comfortable beds. Breakfast is lacking. When we would go 8:15-8:45 the eggs and meat were gone. They would replenish if we asked.
Stayed 4 nights in Dec 2023
Response from front desk on Jan 5, 2024
Good morning,Thank you for taking the time to submit a review.We are happy to hear that the room was up to standard.On behalf of our entire staff, we would like to apologize for the inconvenience of the breakfast. I have gathered this information and will pass it on to our management team. We would love for another opportunity to better serve you in the future.

6/10 Okay

Jodi L

Travelled with partner
Liked: Cleanliness
Heater in room was sooooo loud!!
Stayed 1 night in Dec 2023
Response from Christina on Jan 31, 2024
Thank you for your feedback. We apologize that the heater was being so loud. I will make a note of this for maintenance since I don't see anything reported and make sure it's running properly. Thank you for bringing this issue to our attention and we hope that we can have the pleasure of having you back to for a better experience.

10/10 Excellent

Rex

Liked: Cleanliness, staff & service, property conditions & facilities
Just a good location if you have business or family in the North Seattle area or Bellevue or Bothell or Mill Creek. Excellent freeway access.
Stayed 2 nights in Dec 2023
Response from front desk on Dec 28, 2023
Thank you for sharing this positive review. We appreciate our location here in Bothell just as much as you do. We hope you'll stop by again soon when you're in the neighborhood.Happy New Year!

8/10 Good

??

Stayed 1 night in Dec 2023
Response from Comfort Inn & Suites - Bothell on Dec 18, 2023
Hello! Thank you for your review! We hope to see you again soon!

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great little place off the hwy and close to a plaza so quite convenient.
Stayed 1 night in Dec 2023
Response from Front desk on Dec 13, 2023
Good morning John,Thank you for taking your time to submit a review. We appreciate your feedback and are happy to hear that the location was convenient for you.We would love another opportunity to see you again in the future. Have a wonderful week

10/10 Excellent

Deshon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Comfort Inn & Suites - Bothell on Dec 12, 2023
Hello Deshon, Thank you for your Positive Feedback.We appreciate and value your time! We hope to see you again soon.

8/10 Good

Marianne

Stayed 1 night in Dec 2023
Response from Leticia - front desk on Dec 8, 2023
Good morning,Thank you for taking the time to submit a review about your experience at the Comfort Inn & Suites Bothell.We would love another opportunity to see you again in the future.Have a wonderful weekend and Happy Holidays to you!

10/10 Excellent

Franklin

Liked: Cleanliness, staff & service, property conditions & facilities
Will stay in the future
Stayed 3 nights in Nov 2023
Response from Comfort inn & Suites Bothell on Dec 5, 2023
Hello Franklin, Thank you for taking the time in giving us a review. We are delighted to hear that you enjoyed your stay. We look forward to seeing you again in the future.

8/10 Good

Nader

Liked: Cleanliness, staff & service, property conditions & facilities
It was close to my workplace and plenty of shops around. Staff were cordial and room was clean
Stayed 2 nights in Nov 2023
Response from Christina on Nov 29, 2023
Thank you for the positive review. We are glad you enjoyed your stay and the surrounding business you had access to. We hope to see you again soon and further exceed your expectations.

2/10 Terrible

Esther

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is old and rundown. Popcorn ceiling all around makes it look like we are in the 50s. Stains in the curtain and bathtub, very gross. The bathtub drain is very slow. The woman in the front desk was very rude. One morning we wanted to use the restroom in the lobby after breakfast but it ran out toilet paper so we asked for one. She said if we were guests, we should have used the toilet in our room. We told her that it was used (we were a family of 4) and we just wanted to use the restroom in the lobby because we just had breakfast there. She was giving us a hard time saying that the restroom was only for employees (it didn't have that sign, it had a huge restroom sign), she said we had to wait for the housekeeping the next day to get the toilet paper, etc. After a while, she gave in and she took the toilet paper which was apparently was stored right behind her! She was just totally lazy and rude!
Stayed 4 nights in Nov 2023
Response from fd - leticia on Nov 28, 2023
Good morning,Thank you for taking the time to complete a review about your experience at the Comfort Inn & Suites Bothell. We appreciate and value your feedback.On behalf of our entire staff, I would like to apologize for the interaction you had with our front desk staff. We have taken this information and passed it along to our management team.Thank you for bringing the bathtub and curtain issues to our attention. We will be bringing this information to our Maintenace team.We would love for another opportunity to better serve you in the future. Have a wonderful day!

8/10 Good

P. V,

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Overall we liked the location and the hotel. Check in person could be more inviting rather than using one word answers. Felt like she did not enjoy the job and was there for a paycheck.
Stayed 2 nights in Nov 2023
Response from fd - leticia on Nov 28, 2023
Good morning,Thank you for taking the time to complete a review about your experience at the Comfort Inn & Suites Bothell. We appreciate and value your feedback.On behalf of our entire staff, I would like to apologize for the interaction you received at check in. I have taken this information and passed it along to our management team.We are glad that you overall enjoyed your stay, and we would love the opportunity to serve you again.Thank you and have a wonderful week!

8/10 Good

ciprian, Snohomish

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from Front Desk on Nov 28, 2023
Good evening! Thans for taking the time to provide us this generous rating. Have a great rest of your week!

8/10 Good

Mark

Stayed 1 night in Nov 2023
Response from Christina on Dec 15, 2023
Thank you for taking the time and leaving a positive review for us! Hopefully the next time you stay with us we will be able to fully meet your expectations. Happy Holidays!

6/10 Okay

Cheryle

Travelled with family
For a budget hotel it was clean as expected.
Stayed 1 night in Nov 2023
Response from front desk on Nov 23, 2023
Thank you for taking the time to submit a review.We appreciate your feedback and hope to see you again in the future.Happy Thanksgiving have a wonderful day!

8/10 Good

J. Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value for comfortable, spacious and well lighted rooom.
Stayed 1 night in Nov 2023
Response from Christina on Nov 20, 2023
We really appreciate your time in completing a review. We are happy to hear that your stay was comfortable, and you enjoyed your well-lit room. Hopefully next time we can make sure your stay is completely satisfactory. We hope to see you soon!

8/10 Good

Lynda, KIRKLAND

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
one of the better Confort Inns these days, but still not what the chain us to be. they take a $150.00 deposit what?
Stayed 1 night in Nov 2023
Response from Christina on Nov 20, 2023
Thank you for taking the time to leave a review. We appreciate that you enjoyed staying with us and like our hotel. We apologize if our deposit seems a little steep. We decide our deposit amount by comparing to the hotels in our area and also what is required by our brand standards. Also, the deposit is released back to you upon check out and is not something that is charged to you as long as there was no damage to the room. We are sorry that we did not fully reach your expectations and we hope to make it better for your next stay.

8/10 Good

Michelle

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So far it’s going well. Check in was ok. Waited a bit for staff to come back to the front desk. After that smooth sailing.
Stayed 1 night in Nov 2023
Response from Comfort Inn & Suites - Bothell on Nov 18, 2023
Hello Michelle, Thank you for your Feedback. We appreciate your time, and we value your business.

10/10 Excellent

Dan, Colorado Springs

Liked: Cleanliness, staff & service, property conditions & facilities
Lots of shopping and restaurants witjin walking distance. Just off the 405
Stayed 1 night in Nov 2023
Response from Comfort Inn & Suites Bothell. on Nov 17, 2023
Hello Dan! Thank you for your feedback. We are happy to hear you enjoyed your stay. We hope to see you again in the near future.

10/10 Excellent

Blanca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The plumbing was noisy at night.
Stayed 1 night in Nov 2023
Response from Christina on Nov 16, 2023
Thank you for taking the time out of your day to share with others your positive experience during your stay. We really appreciate it and hope to see you again soon!

8/10 Good

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Muy bueno
Stayed 1 night in Nov 2023
Response from Christina on Nov 15, 2023
Thank you for taking the time out of your day to share your experience rating during your stay at our hotel. We hope to see you again soon and provide you with an even better stay!

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Christina on Nov 15, 2023
Thank you so much for taking the time out of your day to leave a positive review about your stay with us. We hope you can share your experience with your friends and family. Hope to see you again soon and safe travels!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Kierstin on Nov 13, 2023
Thank you for taking the time to give us a rating. We are happy to see that you enjoyed your stay, and we hope to get to have you back here again. Have a great week!

10/10 Excellent

Jana

Stayed 1 night in Nov 2023
Response from Comfort inn & Suites Bothell. on Dec 5, 2023
Hello Jana, We appreciate your feedback, and we value your time. We hope to see you again soon!

8/10 Good

Dennis

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very fast and courteous check-in, but we didn't like that all of the pillows were basically half-sized pillows. Other than that we loved it.
Stayed 1 night in Nov 2023
Response from Kierstin on Nov 12, 2023
Thank you, Dennis, for taking the time to provide us with some feedback. We are happy to hear that you loved your stay with us!! I would however, like to apologize for falling short on the room conditions when it comes to the size of the pillows that were on the bed. I will be addressing with the housekeeping team. Your feedback is important to us. We hope to see you again in the future!!

10/10 Excellent

Clint

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Katja was excellent, very friendly and helpful. Bed was so comfy, and room was very clean and roomy.
Stayed 3 nights in Nov 2023
Response from Comfort Inn & Suites - Bothell on Nov 10, 2023
Hello Clint, Thank you for your positive review. We appreciate and value your time. We hope to see you again soon!

10/10 Excellent

Suzanne

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet, comfortable.
Stayed 4 nights in Nov 2023
Response from Comfort Inn & Suites - Bothell on Nov 10, 2023
Hello Suzanne! Thank you for Staying with us. We are Delighted to have you. We hope to see you again soon!

2/10 Terrible

Luis

Disliked: Staff & service, room comfort
Stayed 3 nights in Nov 2023
Response from leticia - front desk on Nov 8, 2023
Thank you for taking the time to submit a review.We're so sorry to hear that your experience did not meet our standards.We value our guests feedback and work hard to ensure that similar issues do not occur in the future.We hope you'll reach out Kierstin our front desk manager at ksbothellcis@outlook.com to discuss your experience in more detail.Have a wonderful day and we hope for another opportunity to see you again in the future.

10/10 Excellent

Angela

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good full breakfast. Room was clean. We had a handicap room as my husband is a paraplegic. The beds are very high for a paraplegic to transfer into. Otherwise, it was a great room for us.
Stayed 2 nights in Nov 2023
Response from Comfort inn & Suites Bothell. on Nov 7, 2023
Hello! Thank you for taking the time to give us a review.We are happy to hear that you liked the room. We do apologize for the inconvenience regarding the Beds.We hope to see you again in the near future.

2/10 Terrible

Megan

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed bugs. Took video and pictures. And they weren’t going to refund me even though I literally walked into the room, saw one on the corner of the bed, took a video and walked right back out to show the front desk. I whispered it because the lobby was full and I was embarrassed for them. They offered to move me to a different room but no refund because I used Expedia. Expedia took care of it but not without a long phone call, some tears and I had to email them the video before they believed me because the front desk was saying it was a stink bug. It was about the size of a small apple seed and we have stink bugs back home- they do not look like that. So I’d recommend avoiding that place.
Stayed 3 nights in Nov 2023
Response from Christina on Nov 8, 2023
Again we are sorry that you felt this situation was not handled properly in your opinion. We did have a professional inspection conducted the very next day from Orkin who confirmed that in was not the bug type that you thought it was and it was in fact harmless to humans. We also showed him our video and the picture you provided. Again we apologize for your experience and can understand how upset this situation made you. Thank you also for letting us know that staff was not delicate handling the situation. We hope that if you choose to stay with us again that you have a better experience within our hotel.

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is located right next to a major shopping area with restaurants, groceries, banking, and coffee shops. Plus it’s only 8 miles from my work so it works well now that I’m back in the office.
Stayed 1 night in Oct 2023
Response from front desk on Oct 25, 2023
Good morning, Mark,Thank you for taking the time to submit a review. We appreciate your feedback.We are happy to hear that you enjoyed your stay, and that the hotel location was convenient for you.We would love to see you again. Have a wonderful day!

6/10 Okay

Everson

Business traveller, Travelled with group
Liked: Staff & service
When I took a shower the water won’t drain so there’s water all over and I keep hearing noises like people walking around
Stayed 1 night in Oct 2023
Response from Kierstin on Oct 23, 2023
Thank you for taking the time to give us a review. Your feedback is important to us. We will be giving this information to the appropriate staff. Have a great week!!

10/10 Excellent

Jodi

Stayed 4 nights in Oct 2023
Response from Christina on Nov 11, 2023
Thank you for taking the time out of your day to give us such an excellent review! We appreciate your business and look forward to your next stay with us!

10/10 Excellent

Ruby

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Checkin was a breeze. It was nice to be able to checkin at 3:00 pm instead of 4:00. Made a world of difference for our trip.
Stayed 1 night in Oct 2023
Response from front desk on Oct 22, 2023
Good morning, Ruby,Thank you for taking the time to submit a review. We appreciate your feedback.We are glad to hear that you enjoyed your stay and had a smooth check-in process.We would love to see you again in the future. Have a wonderful day!

4/10 Poor

Douglas

Stayed 4 nights in Oct 2023
Response from front desk on Oct 22, 2023
Good morning, Douglas,Thank you for taking the time to submit a review. We appreciate your feedback.On behalf of our entire staff, I would like to apologize for not being able to meet your expectations and provide you with the exceptional service you deserve.If there is anything you would like to discuss, please do not hesitate to reach out to us. We would love to see you again in the future. Have a wonderful week.