Hotels in Santa Venetia, San Rafael

"I'm going to preface this by saying I've stayed at many Riu's over the years and they are usually lovely. This one was not. Upon arrival I was greeted by a very rude front desk attendant. She informed me that if I really wanted a King bed (yes that's why I booked one) I would have to be on the first floor (annoying but fine). She put me in the room across the driveway immediately next to the front door so I heard literally every single person that drove in and then walked in. I was woken up about every 30 minutes. The room had some serious issues including a sink that didn't drain (I told the front desk this after the first night but nobody ever came to fix it), lights that constantly flickered, a shower that was so narrow my hip was hitting the shower bar, and the bathroom so tiny I could not be in the bathroom and close the door to the bathroom at the same time unless I wanted to stand in the shower to close it. The included breakfast was luke warm at best and when I tried to take a cup of tea back to my room I was told I could not. I asked for a to go cup and the very rude woman told me no they don't allow that. The rooms have to go cups in them with coffee but I don't drink coffee and the only tea to be found was in the breakfast area. The building also had no ice machine and I had to go to the other building to find ice. The lobby area was also very dirty and every single table had some kind of debris on it. "

"My favorite place to stay in the City. Great location, bar, staff, service and cool old building. It is one of the last family owned hotels in the city, so if you want a true SF experience, stay here!!"

"It was wonderful, we will definetely go back again. Despite San Francisco downtown is not what it used to be, the hotel is kept in excellent condition."

"hot tub, pool sauna and marina"

"Very friendly staff and would definitely recommend "

"Great location but very basic hotel. Big queues for check in because you need to room card to even use the hotel bathroom so if you haven’t checked in yet or have checked out it’s a hassle. Definitely not a smooth check in compared to other hotels but does the job for a central hotel near fisherman’s wharf."

"Room was very clean. Front desk was very helpful despite being very busy. Hotel is in a good location. Overall good experience."

"The room was not cleaned properly. There was a piece of eye lash on the nightstand "

"Elevators could be renovated, nothing major"