Ratings based on 3,434 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
80% of guests recommend
4.0 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller

nice hotel

Posted 23-May-2016
Pros: cleanliness
Cons: location
enjoyed it very much but not needed more restaurants close
Comment from Hotel Management
23-May-2016 by Jim, Hotel Management
Thank you for your comments! For your next visit, please visit the Dining Guide in your Room Directory for the many nearby restaurants. We hope to see you again! Jim McGuire, General Manager
4out of 5
by A verified traveller fromNJ

Hotel close to SFO

Posted 22-May-2016
Pros: During our 2 day stay, we enjoyed their breakfast and internet services.
Cons: A list of recommended nearby restaurants for visitors should be provided.
Best Western was convenient for us to return the rental car one before our departure to NJ. Shuttle service and food service was excellent. Internet was available to read email as well as flight check-in. Hotel staff was very helpful to meet our needs. Thanks.
Comment from Hotel Management
24-May-2016 by Jim, Hotel Management
Thank you WF for your nice comments! The next time you are here from New Jersey, we hope you stay with us again! Jim McGuire, GM
4out of 5
by A verified traveller fromplainfield il

Posted 21-May-2016
Very nice hotel. People very friendly. Breakfast was great. Easy drive to downtown San Francisco and airport.
Comment from Hotel Management
23-May-2016 by Jim, Hotel Management
Hi Renata and thank you for your nice comments! We appreciate your feedback! Jim McGuire, General Manager
2out of 5
by A verified traveller

Room leaked air from the window, hair everywhere

Posted 20-May-2016
Cons: Clean the rooms better, clean the dams shower drain!
I found hairs everywhere in the linens, bathroom, chairs etc.. a sign that the cleaning was done in a rush not so deeply as you would expect. The window leaked air so hard that with little wind it was like a cold AC always on, I woke up with a sore throat for the cold and air flow. Breakfast was minimal with 2 - 3 options to choose from. For 200$ a night? even if in SF and near the airport, I would not return there.
Comment from Hotel Management
24-May-2016 by Jim , Hotel Management
Wow, I'm so sorry about the cleanliness in your room - it is well below our standard! I will share this with our Director of Housekeeping. I am very sorry, and do hope you give us another try. I apologize for the inconvenience. Jim McGuire, General Manager
5out of 5
by A verified traveller

Nice, close to airport

Posted 18-May-2016
Good breakfast McDonald and ihop across the street
Comment from Hotel Management
23-May-2016 by Jim, Hotel Management
Thank you for your comments! Jim McGuire, GM
2out of 5
by A verified traveller

Minimally ok

Posted 16-May-2016
Had to ask for new room as we were right across from noisy elevator. We're given handicapped room with noisy air conditioner & running water that barely trickled out of facet. Breakfast was not good... 4 days of runny scrambled eggs
Comment from Hotel Management
23-May-2016 by Jim, Hotel Management
Thank you for your feedback - we hope you come back and give us another try. Jim McGuire, GM
4out of 5
by A verified traveller

very nice close to airport, food etc.

Posted 11-May-2016
It was a late night after a long day and the hotel that was reserved want suit to be an Expedia hotel. Contacted Expedia and the hotel directly and accommodations were made and this hotel was perfect.
Comment from Hotel Management
23-May-2016 by Jim, Hotel Management
I am happy that you enjoyed your stay with us! Please come back and see us again soon! Jim McGuire, General Manager
3out of 5
by A verified traveller

Ok hotel close to airport, complimentary breakfast

Posted 9-May-2016
Pros: The breakfast.
Cons: Fix the ice machine.
Location: Near airport. Nothing to do in the general area.
Room was very small but adequate for the 1 night we were staying. Ice machine on our floor wasn't working so had to go to another floor for ice. Tub tiles were showing age. The free breakfast was good with a nice selection of hot and cold foods. The plus was the free wifi and refrigerator in the room. We stayed at the Sheraton Fisherman's Wharf and would have been charged extra to have wifi and a refrigerator included with the room.
Comment from Hotel Management
23-May-2016 by Jim, Hotel Management
Hello and thank you for your review on our hotel. The ice machine has been fixed. I hope you were able to locate one of our other 8 ice machines - sorry for the inconvenience. Please come back and see us soon. Jim McGuire, GM
5out of 5
by A verified traveller

Nice hotel specially breakfast was superb

Posted 7-May-2016
Room was pretty clean except the smell of hotel room. perhaps all other equivalent hotel have same smell
Comment from Hotel Management
23-May-2016 by Jim, Hotel Management
Thank you for your review, we are happy you loved our breakfast! Jim McGuire, GM
4out of 5
by A verified traveller fromca

Nice stay

Posted 7-May-2016
Shuttle service past midnight. The laundry staff accommodated us when we didn't have any dinner as we arrived so late due to flight delays.