Ratings based on 2,825 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
85% of guests recommend
4.0 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 31-Aug-2015
Cost of breakfast buffet was way too expensive for limited selection.
3 out of 5
Recommended
for Everyone
by A verified traveller

Staff/computer systems subpar...

Posted 25-Aug-2015
Pros: Clean
Cons: Computer systems/staff attentiveness
Booked a stay and paid in full via Expedia. Arrived at the hotel and they could not verify my pre-paid reservation in timely fashion. I was exhausted, and the hotel clerk had no sense of urgency about rectifying the problem. I did not appreciate the lack of professionalism and/or efficiency on the part of the clerk.
5 out of 5
Recommended
for Everyone
by A verified traveller

Convenient location

Posted 18-Aug-2015
Other than the too small bathroom, it was a totally pleasurable experience. The staff is very friendly and accommodating.
5 out of 5
Recommended
for Everyone
by A verified traveller from Ontario,Ca

Hotel was so quiet, clean and very comfortable.

Posted 9-Aug-2015
The stay at this hotel convinced to become a Best Western rewards member.
3 out of 5
Recommended
for Everyone
by A verified traveller from montréal

Prés d e l'aéroport avec navette.

Posted 5-Aug-2015
Pros: Confort et propreté
Cons: Isolation du bruit
Location: Prendre son avion
Pratique mais climatisation bruyante, et même si l'information était connue , on nous a quand même attribué la chambre, pour ensuite tenter de la réparer durant notre séjour, ce qui implique la visite de l'électricien durant 1h au total.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 4-Aug-2015
Pros: everything
Cons: customers
Location: mcdonalds
great hotel, beautiful, and love the restaurant downstairs
1 out of 5
by A verified traveller

Posted 27-Jul-2015
I got a Romo in the second flor. Out of the Window there were dome equipments making noise al the day. Additionally the key of the Roma had some problemas and people of the hotel Washington not a le to solve Italia or oferta another room. Of course I do not recomendados tenis hotel
2 out of 5
by A verified traveller

Posted 26-Jul-2015
I was quite disappointed with my stay. Room was not clean when I arrived and the cleaning staff had to come clean the toilet at midnight when we arrived. The front desk was understaffed so any time we had a question during our stay there was a long wait in line before we could ask our question, even when it was very simple. Finally, our room key continued to not work and had to be changed several times which became quite inconvenient. They also charged me for a quarter cup of mild for my baby's bottle.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 23-Jul-2015
Pros: Bar and restaurant staff. Front desk was great.
Location: Make sure the printers have toner and paper to print the boarding passes.
The staff were VERY accommodating. The bar and restaurant staff were super friendly. The hotel is clean and about 10 minutes or less from the car rental return.
3 out of 5
Recommended
for Everyone
by A verified traveller from Markham, Ontario

Good value easy access location

Posted 22-Jul-2015
Pros: clean rooms, good value, good location
Cons: hallways and restaurant a bit outdated.
Location: location was convenient. It was 5 min. from the airport, 20 min. to downtown San Francisco, 15 min. to the Bay Bridge and 10 Min. to Palo Alto
This was a good value for the season we choose to travel and for our purposes which were a clean and comfortable place to stay close to San Francisco and the Bay area. We booked through Expedia at CDN$213 per night. Our rate did not include breakfast but we had a choice to add hot buffet breakfast for $9 per person. The breakfast was OK for once or twice. They offered the typical egg bacon and pastry, etc. and of course some fresh fruit. So, it definitely was worth the money for breakfast otherwise, you can cross the street to McDonald which we did the one day we slept in past 10 a.m. The hotel is fully renovated with nice clean rooms and comfortable beds with white sheets and white cover. It was comparable to Marriott courtyard. The lobby and hallways were a bid outdated but not to the extent to bother me. The staff very helpful and check-in was fairly quick. The bathroom was also clean and modern but very small with a single sink and the toilet next to it. Again, it was no big deal because it was clean and the towels were nice and fresh. The AC unit was in the room and they can get noisy so we left the window open at night for fresh/cool San Fran air. Well, as fresh as it can be next to the airport. The location was convenient for us. It was 5 minutes from the airport, 20 minutes to downtown San Francisco, 15 minutes to the Bay Bridge if you wish to cross to the east Bay or Berkeley, and 10 minutes to Palo Alto and 2 minutes to HWY101