Ratings based on 3,875 Verified Reviews

3.8 out of 5
80% of guests recommend
4.0 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveller from australia

Hotel close to airport.

Posted 13-Jun-2017
Pros: Close to airport
Cons: Communication to guests.
We had only overnight stay which would have been better but power failure at hotel & there was no communication by staff or guidance/recommendations as to exits & procedures. There was no hot water for shower before we left & were completely in the dark to prepare for our long flight ahead. We had an early departure to airport and still no apology for inconvenience. A little disappointed in this hotel stay.
Comment from Hotel Management
16-Jun-2017 by David, Hotel Management
Thank You for your feedback regarding your stay. I'm very sorry about the power outage, caused by a PG & E issue. it was an inconvenience to the guest and hotel, until resolved at 5am. Thank you again for your comments.
3 out of 5
by A verified traveller

budget hotel close to airport

Posted 1-Jun-2017
Hotel is under construction/ renovation at the moment. The window in our room although fully closed still had a ton of cold air leak through. The room itself is basic and clean. The included breakfast was disappointing. I have stayed in Best Western plus hotels before and this was certainly much inferior. The hot food was barely warm and not labeled. At 8:30 am most of the pastries and fruit were gone. I noticed people bussing their own tables but when we got a table it was dirty. I moved to another one and it was dirty also. I asked the restaurant attendant to clean it. Overly disappointed with the hotel. On a positive note the lady who checked us in was very friendly.
Comment from Hotel Management
5-Jun-2017 by Jim, Hotel Management
Thank you for your comments. I am sorry about the window in your room. We always receive very positive comments on our breakfast. Sorry if you overlooked all of the signs on each food item. I will share your comments with our Chef. I apologize for the inconvenience. Jim McGuire, GM
3 out of 5
Recommended
for Everyone
by A verified traveller

NICE HOTEL CLOSE TO FREEWAY

Posted 30-May-2017
HOTEL WAS GOOD, NEEDED SOME PLUMBING REPAIRS, TUB DIDN'T DRAIN, REFRIGIDATOR NEEDED TO BE REPLACED, I WAS CHARGED FOR PARKING, THEN HOTEL HAD AN EVENT AND PAYING GUESTS HAD NO WHERE TO PARK, HAD TO PARK ON FIRE LANE THEN GET UP AT MIDNIGHT AFTER THE EVENT TO MOVE MY CAR SO IT WOULDN'T GET TOWED, THAT WAS NOT FAIR FOR PEOPLE THAT PAID TO PARK AND STAYED AT THE HOTEL.
Comment from Hotel Management
1-Jun-2017 by Jim, Hotel Management
Thanks for your comments on this site as well - we waived the parking fee for you as you know. Please come back again. Jim McGuire, GM
2 out of 5
by A verified traveller

shuttle from airport

Posted 22-May-2017
The shuttle is far less frequent compare with others. I was waiting for their shuttle for a long time when I see other hotels pass 3-5 times.
Comment from Hotel Management
25-May-2017 by Jim , Hotel Management
Thanks for your comments. As we advertise, our shuttle runs every 30 minutes - this is pretty common with most hotels in the area. We share our complimentary shuttle with 2 other hotels. We appreciate your feedback. Jim McGuire, GM
4 out of 5
Recommended
for Everyone
by A verified traveller from sonoma ca

Airport hotel

Posted 19-May-2017
Bed was uncomfortable and there was no bedside table for a glass of water. Chose hotel for airport shuttle.
Comment from Hotel Management
21-May-2017 by Jim, Hotel Management
Thanks for your comments! I am sorry if there was not bedside table, this is strange, as every single room has them, we are not missing any. Sorry for any inconvenience. Jim McGuire, GM
4 out of 5
Recommended
for Business Travellers
by A verified traveller from Chicago, IL

Nice hotel close to airport

Posted 19-May-2017
Pros: Proximity to airport; clean room; great room service; ample parking
Cons: The lady at the breakfast area should be more friendly Asked for a plate & plastic fork/spoon for having dinner at room; they didn't bother to respond
Location: Close to airport is an advantage; not much shops/eatery around. Within 5-7 miles radius things are available.
Pleasant stay; free parking; by the side of airport; nice breakfast buffet and eve bar
Comment from Hotel Management
19-May-2017 by Jim, Hotel Management
Hello Ritz and thanks for your nice comments. Sorry about the service you received in the restaurant - we always receive very positive comments on our staff. I will share your comments with them. Sorry for the inconvenience. Please come back again soon. Jim McGuire, GM
4 out of 5
Recommended
for Everyone
by A verified traveller

Good rate of a hotel in San Francisco

Posted 18-May-2017
Pros: We loved the breakfast! so far the best breakfast we have tried among 5 different hotels!
Cons: they are working on it, which is the update of furniture etc.
Location: Near the airport and even of the pier 39.
Kind of outdated but they are in the process of renewing elevator, rooms, etc.
Comment from Hotel Management
18-May-2017 by Jim, Hotel Management
Thanks for your comments, please come back to see our upgrades, early Fall! Jim McGuire, GM
5 out of 5
Recommended
for Everyone
by A verified traveller from CA

Nice hotel close to freeways and airport

Posted 15-May-2017
Pros: The staff , the reception was amazing helpful and cordial
It was very nice environment and good food, very clean and the staff very kind
Comment from Hotel Management
16-May-2017 by Jim, Hotel Management
Thanks so much Fabian! Jim McGuire, GM
4 out of 5
by A verified traveller

Hotel staff was friendly but....

Posted 12-May-2017
Hotel staff was friendly but rooms were a lot smaller than I expected. We also had a toilet, sink and shower leak which was inconvenient. The thing that bothered me if there was one elevator for the ENTIRE HOTEL. 8 floors with dozens of rooms per floor and only one, single, elevator. It was a pain to load the car with my child's things and bags waiting on the elevator took longer than we hoped. Needless to say, I will not be staying there again. Not the greatest first impression and there are many other competitors out there.
Comment from Hotel Management
15-May-2017 by Jim, Hotel Management
Hi Erica - sorry for the inconvenience. Yes, we are upgrading our elevators and this project takes some time, however, we always have 2 elevators in service. There are signs to direct guests to the service elevator - actually 2 signs at each elevator landing. Sorry you overlooked the 2 signs. Please come back and give us another try.
5 out of 5
Recommended
for Everyone
by A verified traveller from CT

ACE

Posted 10-May-2017
The bedding was so comfortable. Staff was funny and very accommodating.
Comment from Hotel Management
11-May-2017 by Jim, Hotel Management
Thanks Ace! Please come back and see us again soon. Jim McGuire, GM