"On arrival I was initially a bit disappointed as the hotel looked 'old style'. We live in Jamaica and have stayed at many 4* hotels. Unfortunately, our perennial experience and complaint is poor customer service. However this is not the case at Jewel which from arrival at reception and throughout, we were very impressed with the courteous and helpful staff, quality of the food which was presented well and hot food served hot. The Jewel Hotel stood out as excellent for customer service. Our...