2/10 Terrible
Graham, Broxbourne
Travelled with family
Aug 11, 2024
Disliked: Amenities, property conditions & facilities
We stayed at this hotel for 2 nights in July. We were shown to our bedroom at the end of a corridor. After the door there are 2 steps up to the accommodation level but no further door beyond these steps. During the night my wife woke up to go to the bathroom. As there was no lighting, and she was in an unfamiliar environment, she mistook the space above the steps to be the entrance to the bathroom. She fell down both steps and hit her arm, knee and head very hard on the tiled floor. The noise from the fall was significant. She seemed to be unharmed other than severe bruising. The following morning I reported this to 2 people at reception and asked them to log the incident in case of repercussions and asked that they put night lights in the room. They did not seem very interested. Later in the day I asked the Duty Manager if the report had been recorded and it hadn’t. I also asked him to make sure it was logged. We left after 2 nights having not received any formal type of apology, no night lights were placed in the room and no one even came to the room to see if we were safe.
On arrival in Spain my wife went to hospital for a head scan. Fortunately she seems to have escaped and serious effects. But this could very easily have been a fatal fall and the steps in question are clearly a hazard to life, health and safety.
Graham
Stayed 2 nights in Jul 2024