The hotel is in a great location. In addition, such a historic building makes you have a different experience. The rooms were spacious and great bathroom. The checking staff was very professional. Our only concern is related to the concierge. Our experience was less than satisfactory. We ask for a fish restaurant and he immediately told me that I was wrong in asking for fish when I should be asking for meat as this is what Lyon is known for. Even though we are not vegetarian, I would expect people to be more respectful and just make some suggestions regarding fish restaurants and inquiring if we would be interested in other type of food. Also, we ask for a taxi (same individual). We requested a van for the next day. He said he could not guarantee it. Next day at the time we are expecting to go to the airport we see a van outside. However, we were told that this was for another guest. We were 4 people with 5 suitcases, while the people who took the van were 2 people with only 2 suitcases. We had to split our trip in two cabs having to spend twice the price of a ride. Finally, our last meal was at the Hotel Restaurant (Epona). In the beginning everything went very smooth. However, after 30 minutes we are left waiting for our email for 1 hour. It is later that we are told that the electricity went off int he kitchen. I understand that there can be problems, but we would have expected some notification and not left waiting without knowing what is going on.
