Pool
Check availability

Reviews of Best Western Inn On The Bay

2.5 out of 5
Best Western Inn On The Bay
1800 2nd Avenue East, Owen Sound, ON

Reviews

8.8

Excellent

Rating 10 - Excellent. 535 out of 1000 reviews" "
Rating 8 - Good. 338 out of 1000 reviews" "
Rating 6 - Okay. 78 out of 1000 reviews" "
Rating 4 - Poor. 31 out of 1000 reviews" "
Rating 2 - Terrible. 18 out of 1000 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Joe

Business traveller
Great location and staff were really nice
Stayed 1 night in Apr 2024

8/10 Good

Leigha

Travelled with partner
Liked: Cleanliness, staff & service
Close to beautiful parks, trails and the bay. Industrial like area close to the arena. Not walking distance to much other than the arena. Navigating the hotel can a bit complex especially when with a large group that is spread out like we were. Staff is super helpful and friendly. Room was clean. Hotel was clean, even the areas that usually get ignored like stair wells. Only one EV parking space for the hotel that we could see otherwise a large amount of parking. Room 354 spacious with a kitchenette, microwave and small fridge. Dishes limited to some cutlery and dinner and bread plates. Dish soap, one tea towel and one dish cloth provided. Cups were disposable single use and wrapped. Chairs at the large conference style table were office chairs, some were broken unable to go up or down. I would suggest bringing your own pillows. The ones provided were very firm and cube like. The bed was reasonably comfortable. Pool is more like an oversized hot tub. Gym is no where near the hot tub, suana area. Gym is located across from the front desk which I found a bit awkward since there were a number of people checking in when I went to use the gym. The best thing about this hotel is the staff. Everyone I passed smiled and said hello. The place being as clean in all areas is a tribute to their hard work and dedication.
Stayed 2 nights in Apr 2024

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Apr 2024

10/10 Excellent

Kerri

Stayed 2 nights in Mar 2024

10/10 Excellent

Kelly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay at this hotel. The hotel is clean, and the staff were very welcoming and helpful. The rooms were nice, and the beds were comfortable. We ate dinner at the restaurant, and the food was delicious.
Stayed 1 night in Apr 2024

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service
Lovely staff both at front desk and in Restaurent but rooms are tired and smell of smoke
Stayed 1 night in Apr 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s right on the lake with a nice view.
Stayed 1 night in Mar 2024

8/10 Good

Shubham

Liked: Cleanliness, staff & service, property conditions & facilities
Quite good
Stayed 1 night in Mar 2024

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Clean. Quiet
Stayed 1 night in Mar 2024

10/10 Excellent

Angela

Travelled with partner
Liked: Staff & service, property conditions & facilities
Great location and staff friendly. Restaurant was a nice bonus as meals were excellent and great service. Have recommended to family for a weekend getaway
Stayed 1 night in Mar 2024

8/10 Good

Dawn

Stayed 1 night in Mar 2024

10/10 Excellent

Jennifer

Stayed 1 night in Mar 2024

10/10 Excellent

Doreen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property provided the amenities that were expected.
Stayed 1 night in Feb 2024

10/10 Excellent

Dong

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Jason

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the OHL arena which was great.
Stayed 1 night in Feb 2024

10/10 Excellent

Corien, Walkerton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Mary-Anne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was perfect for our little get away! Staff were super friendly and nice sized TV to watch the Superbowl. 😉
Stayed 2 nights in Feb 2024

10/10 Excellent

Mary Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked the staff and proximity to water.
Stayed 1 night in Feb 2024

8/10 Good

jackie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Roland

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic staff and facilities.
Stayed 1 night in Feb 2024

10/10 Excellent

serge

Nice peoples.
Stayed 1 night in Jan 2024

10/10 Excellent

Nigel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Diana

Stayed 1 night in Jan 2024

10/10 Excellent

Jasikanthan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Danielle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at the best western for my son's wedding. The staff was excellent friendly and accommodating to everyone. Best hotel I've stayed in in a long time.
Stayed 1 night in Dec 2023

8/10 Good

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

SANGCHUN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel
Stayed 1 night in Dec 2023

10/10 Excellent

Keltie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked being able to plug my EV in on sight. No charge for hotel guests.
Stayed 1 night in Dec 2023

10/10 Excellent

Scott

Stayed 1 night in Dec 2023

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Judith Van

Liked: Cleanliness, staff & service, property conditions & facilities
The team at the Best Western gave us a very warm welcome. Our suite was well appointed and super quiet. I would definitely stay here in the future.
Stayed 1 night in Dec 2023

8/10 Good

Mike Sung Eun

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Couldn't accommodate dinner reservations. Restaurant and bar was rather small.
Stayed 1 night in Dec 2023

8/10 Good

Kristian, Oakville West

Travelled with family and small children, Travelled with group
Liked: Cleanliness, property conditions & facilities
It's a decent property considering the options in the area. Our room was larger with a kitchenette and we enjoyed the food at the restaurant.
Stayed 1 night in Dec 2023

8/10 Good

Gilles

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 1 night in Nov 2023

10/10 Excellent

Barbie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for a work trip it was clean, convenient and comfy
Stayed 2 nights in Nov 2023

10/10 Excellent

Mim

Always comfortable. Staff are always friendly and courteous. Restaurant food is always good.
Stayed 2 nights in Nov 2023

4/10 Poor

john

Stayed 1 night in Nov 2023
Response from Jason H on Dec 13, 2023
Please accept our apologies for not exceeding your expectations while you stayed with us. We have a lot of pride in what we have to offer at this hotel and will work continuously to improve. Hopefully you will give us consideration once again if travelling to Owen Sound. Thank you for this feedback.

10/10 Excellent

Mathew

Liked: Cleanliness, staff & service
James was very helpful with my booking. It was a last minute booking and he made sure everything went smoothly for our team.
Stayed 1 night in Nov 2023

10/10 Excellent

Evan

Stayed 4 nights in Nov 2023

10/10 Excellent

Maggie, Grande Prairie

Stayed 4 nights in Oct 2023

2/10 Terrible

Amanda

Disliked: Staff & service
The front desk staff was so rude to us at check-in that we didn't feel comfortable enough to stay. When I told the woman at the desk that I might prefer going elsewhere because I felt so unwelcome there, her response was, "fine with me." The worst customer service experience I've ever had, will never return. We changed our booking to the Comfort Inn up the street where we were greeted with a smile and an offer to check in early. No question which chain I will prefer to give my money to in the future.
Stayed 1 night in Oct 2023
Response from Jason H on Oct 24, 2023
Please accept our apologies for your experience at check in. We value great customer service and actually have a wonderful reputation here for just that. I want to assure you that this incident will be reviewed and that this property will continue to offer great customer service in the future. We can only hope that this one experience will not have you turn your back on this brand permanently. Thank you for ensuring we received this feedback and could address these concerns.

10/10 Excellent

Annmarie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

Howard, Kincardine

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dining room is good; particularly today when it’s raining!
Stayed 1 night in Oct 2023

10/10 Excellent

Brendan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay!
I had a great experience with front desk when I checked in and then I went to dinner in the restaurant there where the service was impeccable. The kitchen was a bit slow in getting food out but when it came, it was fresh and delicious. I used the gym the next morning and it was clean and had fresh towels there to be used. It might be a bit more money than some of the other hotels in town, but well worth it.
Stayed 1 night in Oct 2023

10/10 Excellent

Pat

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Oct 2023

8/10 Good

Lynn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Stacey

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Barrie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the environment,,the grounds. The staff was extremely professional and very friendly. totally pleased with our 3 nights there!!!
Stayed 3 nights in Oct 2023

10/10 Excellent

Rebecca

Stayed 1 night in Oct 2023