Title: The Marcel at Gramercy (Hotel) - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # The Marcel at Gramercy The Marcel at Gramercy, at the intersection of iconic NYC neighborhoods, offers a sophisticated retreat with stunning rooftop city views. ## Photo gallery for The Marcel at Gramercy ![Front of property - The Marcel at Gramercy (New York)](https://images.trvl-media.com/lodging/1000000/70000/67800/67740/f3a6bf5f.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Meeting facility - The Marcel at Gramercy (New York)](https://images.trvl-media.com/lodging/1000000/70000/67800/67740/19df734c.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby - The Marcel at Gramercy (New York)](https://images.trvl-media.com/lodging/1000000/70000/67800/67740/94a57cd0.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby - The Marcel at Gramercy (New York)](https://images.trvl-media.com/lodging/1000000/70000/67800/67740/93f2ec50.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Premium bedding, down comforters, in-room safe, blackout drapes - The Marcel at Gramercy (New York)](https://images.trvl-media.com/lodging/1000000/70000/67800/67740/780bffc6.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Located where Gramercy meets 5th Avenue, this hotel welcomes travelers with a warm lobby fireplace and multilingual staff. Guests appreciate practical touches like luggage storage, tour assistance, and express check-out, making exploring New York easier. ## Reviews 8.2 Very good ## Popular amenities - Free WiFi - Restaurant - Air conditioning - Laundry - Room service - 24/7 front desk ## Check prices for these days [Tonight ](https://www.expedia.ca/Hotel-Search?startDate=2026-01-21&endDate=2026-01-22&selected=67740&PinnedHotelID=67740&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-21&endDate=2026-01-22&selected=67740&PinnedHotelID=67740&HadPinnedHotel=true®ionId=-1&adults=2) [Tomorrow ](https://www.expedia.ca/Hotel-Search?startDate=2026-01-22&endDate=2026-01-23&selected=67740&PinnedHotelID=67740&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-22&endDate=2026-01-23&selected=67740&PinnedHotelID=67740&HadPinnedHotel=true®ionId=-1&adults=2) [This weekend ](https://www.expedia.ca/Hotel-Search?startDate=2026-01-23&endDate=2026-01-25&selected=67740&PinnedHotelID=67740&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-23&endDate=2026-01-25&selected=67740&PinnedHotelID=67740&HadPinnedHotel=true®ionId=-1&adults=2) [Next weekend ](https://www.expedia.ca/Hotel-Search?startDate=2026-01-30&endDate=2026-02-01&selected=67740&PinnedHotelID=67740&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-30&endDate=2026-02-01&selected=67740&PinnedHotelID=67740&HadPinnedHotel=true®ionId=-1&adults=2) ## Room options All rooms 1 bed 2 beds Showing 5 of 5 rooms ### View all photos for Superior Room, 1 Queen Bed ![Superior Room, 1 Queen Bed](https://images.trvl-media.com/lodging/1000000/70000/67800/67740/28eecfbb.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Room, 1 Queen Bed ### Highlights Air conditioning Flat-screen TV Hypo-allergenic bedding Premium bedding Blackout drapes/curtains Down duvet Hair dryer Private bathroom - 180 sq ft - Sleeps 2 - 1 Queen Bed ### View all photos for Superior Room, 1 King Bed ![Superior Room, 1 King Bed](https://images.trvl-media.com/lodging/1000000/70000/67800/67740/a9760a3a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Room, 1 King Bed 8.8 Excellent 16 reviews ### Highlights Air conditioning Flat-screen TV Hypo-allergenic bedding Premium bedding Blackout drapes/curtains Down duvet Hair dryer Private bathroom - 275 sq ft - Sleeps 2 - 1 King Bed ### View all photos for Standard Room ![Standard Room](https://images.trvl-media.com/lodging/1000000/70000/67800/67740/95892b81.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room 7.0 Good 14 reviews ### Highlights Air conditioning Flat-screen TV Hypo-allergenic bedding Premium bedding Blackout drapes/curtains Down duvet Hair dryer Private bathroom - 151 sq ft - Sleeps 2 - 1 Double Bed OR 1 Queen Bed ### View all photos for Deluxe Room, 2 Double Beds ![Deluxe Room, 2 Double Beds](https://images.trvl-media.com/lodging/1000000/70000/67800/67740/73150f5c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, 2 Double Beds 8.0 Very good 6 reviews ### Highlights Air conditioning Flat-screen TV Hypo-allergenic bedding Premium bedding Blackout drapes/curtains Down duvet Hair dryer Private bathroom - 350 sq ft - Sleeps 4 - 2 Double Beds ### View all photos for Deluxe Room, 1 King Bed ![Premium bedding, down comforters, in-room safe, blackout drapes](https://images.trvl-media.com/lodging/1000000/70000/67800/67740/65ecb8be.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, 1 King Bed 8.8 Excellent 5 reviews ### Highlights Separate sitting area Air conditioning Flat-screen TV Hypo-allergenic bedding Premium bedding Blackout drapes/curtains Down duvet Hair dryer - 380 sq ft - Sleeps 2 - 1 King Bed ## You may also like Ad ![Lobby](https://images.trvl-media.com/lodging/2000000/1130000/1122900/1122851/w3837h2556x3y4-96bc60ef.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hilton Garden Inn Queens/JFK Airport Queens - Free airport shuttle - Pet friendly - Free WiFi - Restaurant 7.8 Good 445 reviews CA $226 CA $264 total includes taxes & fees Jan 29 - Jan 30 [](https://www.expedia.ca/New-York-Hotels-Hilton-Garden-Inn-QueensJFK-Airport.h1122851.Hotel-Information?chkin=2026-1-29&chkout=2026-1-30&rm1=a2®ionId=178293&destination=New York (and vicinity)&destType=MARKET&latLong=40.75668,-73.98647&searchId=1e1304d0-84b4-4a03-9420-c58122357dd0&top_cur=CAD) Ad ![Exterior detail](https://images.trvl-media.com/lodging/1000000/30000/20500/20419/dcd682dc.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Best Western Queens Gold Coast Queens - Breakfast included - Parking included - Free WiFi - Restaurant 8.0 Very good 1,000 reviews CA $173 CA $203 total includes taxes & fees Jan 26 - Jan 27 [](https://www.expedia.ca/New-York-Hotels-Best-Western-Queens-Gold-Coast.h20419.Hotel-Information?chkin=2026-1-26&chkout=2026-1-27&rm1=a2®ionId=178293&destination=New York (and vicinity)&destType=MARKET&latLong=40.75668,-73.98647&searchId=1e1304d0-84b4-4a03-9420-c58122357dd0&top_cur=CAD) Ad ![Lobby sitting area](https://images.trvl-media.com/lodging/34000000/33700000/33691000/33690960/c89cca4f.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Wingate by Wyndham Long Island City Queens - Breakfast included - Free WiFi - Air conditioning - Gym 8.8 Excellent 1,132 reviews CA $148 CA $175 total includes taxes & fees Jan 26 - Jan 27 [](https://www.expedia.ca/New-York-Hotels-Wingate-By-Wyndham-Long-Island-City.h33690960.Hotel-Information?chkin=2026-1-26&chkout=2026-1-27&rm1=a2®ionId=178293&destination=New York (and vicinity)&destType=MARKET&latLong=40.75668,-73.98647&searchId=1e1304d0-84b4-4a03-9420-c58122357dd0&top_cur=CAD) Ad ![Exterior](https://images.trvl-media.com/lodging/92000000/91830000/91828000/91827910/73d6fbe8.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hampton Inn New York Times Square Manhattan - 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Breakfast included - Pet friendly - Free WiFi - Restaurant 8.6 Excellent 919 reviews CA $143 CA $176 total includes taxes & fees Feb 1 - Feb 2 [](https://www.expedia.ca/New-York-Hotels-Wingate-By-Wyndham-Bronx.h38835536.Hotel-Information?chkin=2026-2-1&chkout=2026-2-2&rm1=a2®ionId=178293&destination=New York (and vicinity)&destType=MARKET&latLong=40.75668,-73.98647&searchId=1e1304d0-84b4-4a03-9420-c58122357dd0&top_cur=CAD) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FNew-York-Hotels-The-Marcel-At-Gramercy.h67740.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FNew-York-Hotels-The-Marcel-At-Gramercy.h67740.Hotel-Information) ## About the area Located in Manhattan, a neighborhood in New York, The Marcel at Gramercy is near the airport and near a metro station. Notable landmarks in the area include 5th Avenue and Flatiron Building, and travelers wishing to experience a bit of culture can try Broadway. Looking to enjoy an event or a game while in town? See what's going on at Madison Square Garden. [Visit our New York travel guide](https://www.expedia.ca/New-York.dx178293) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C40.73944%2C-73.98228&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=zXsZZmsa-ihSMiwNO2yU4p76Ld0=) 201 E 24th St, New York, NY, 10010 ### What's nearby - ![Gramercy Park which includes a statue or sculpture and a park](https://images.trvl-media.com/place/6065021/42844858-2e69-4533-b751-77c578b3e8ef.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Gramercy Park 3 min walk \- 0.3 km - ![Flatiron Building](https://images.trvl-media.com/place/6064567/20dd9985-3360-478e-b7f6-af6e6303afce.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Flatiron Building 6 min walk \- 0.6 km - ![5th Avenue showing a city and street scenes](https://images.trvl-media.com/place/6141747/13f0dbc3-073a-48e7-b553-3d43abd55635.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) 5th Avenue 8 min walk \- 0.7 km - ![Close up view of the Empire State Building and the New York city skyline on a beautiful blue sky day](https://images.trvl-media.com/place/502075/e47e13bb-635b-4451-addb-36dd590eca37.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Empire State Building 12 min walk \- 1.1 km - ![NewYork_MadisonSquareGarden_6291778_8](https://images.trvl-media.com/place/6291778/100a91d6-4c2c-4f29-9372-94725c3c5e3a.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Madison Square Garden 13 min drive \- 1.8 km ### Getting around - 23 St. Station (Park Av.) 6 min walk - New York 23rd St. Station 12 min walk - LaGuardia Airport (LGA) 30 min drive ### Restaurants - Common Country 2 min walk - AWOL Bar & Grill 1 min walk - Cafe Arabique 2 min walk - Fitzgerald's Pub 1 min walk - AweSum DimSum 2 min walk ## About this property ### The Marcel at Gramercy Upscale boutique hotel near 5th Avenue Located close to Flatiron Building and Empire State Building, The Marcel at Gramercy provides a rooftop terrace, dry cleaning/laundry services, and a fireplace in the lobby. Guests can connect to free in-room WiFi. Other perks at this hotel include: - Express check-out, tour/ticket assistance, and smoke-free premises - An elevator, a porter/bellhop, and multilingual staff - A front-desk safe, a 24-hour front desk, and concierge services Room features All 136 rooms feature comforts such as premium bedding and laptop-compatible safes, as well as perks like free WiFi and air conditioning. More conveniences in all rooms include: - Hypo-allergenic bedding, down comforters, and cribs/infant beds (surcharge) - Bathrooms with shower/tub combinations and free toiletries - 42-inch flat-screen TVs with cable channels - Wardrobes/closets, heating, and limited housekeeping ## Similar properties ![Interior](https://images.trvl-media.com/lodging/112000000/111460000/111457100/111457085/d07b5eed.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### 17John: Classic King Studio Apartment Manhattan - Kitchen - Washer - Dryer - Air conditioning 10 Exceptional 1 review CA $195 CA $446 total includes taxes & fees Feb 8 - Feb 9 [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-08&endDate=2026-02-09&selected=111457085&PinnedHotelID=111457085&HadPinnedHotel=true®ionId=-1&adults=2) ![1 bedroom, WiFi, bed sheets](https://images.trvl-media.com/lodging/123000000/122650000/122647400/122647365/509a0afb.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Charming One Bedroom at Mansfield in New York Manhattan - 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Free WiFi - Restaurant - Air conditioning - Parking available 9.6 Exceptional 1,004 reviews CA $323 CA $410 total includes taxes & fees Feb 5 - Feb 6 [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-05&endDate=2026-02-06&selected=455867&PinnedHotelID=455867&HadPinnedHotel=true®ionId=-1&adults=2) ![Superior Room, 1 Queen Bed](https://images.trvl-media.com/lodging/8000000/7280000/7275100/7275034/e9e92ed6.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Lex NYC Manhattan - Breakfast included - Pet friendly - Free WiFi - Air conditioning 8.4 Very good 1,006 reviews CA $111 CA $185 total includes taxes & fees Jan 25 - Jan 26 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-25&endDate=2026-01-26&selected=7275034&PinnedHotelID=7275034&HadPinnedHotel=true®ionId=-1&adults=2) ![Restaurant](https://images.trvl-media.com/lodging/12000000/11670000/11668500/11668428/e598b877.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Renaissance New York Midtown Hotel Manhattan - Free WiFi - Restaurant - Air conditioning - Gym 9.4 Exceptional 1,162 reviews CA $281 CA $327 total includes taxes & fees Feb 8 - Feb 9 [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-08&endDate=2026-02-09&selected=11668428&PinnedHotelID=11668428&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/18000000/17740000/17739800/17739739/6249cb21.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Distrikt Hotel New York City, Tapestry Collection by Hilton Manhattan - Free WiFi - Restaurant - Air conditioning - Breakfast available 8.4 Very good 1,000 reviews CA $135 CA $206 total includes taxes & fees Jan 27 - Jan 28 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-27&endDate=2026-01-28&selected=17739739&PinnedHotelID=17739739&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transportation - 24-hour offsite parking (USD 45 per day) ### Family friendly - Crib (surcharge) - Laundry facilities ### Conveniences - 24-hour front desk - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Change of bedsheets (on request) - Change of towels on request - Concierge services - Dry cleaning/laundry service - Housekeeping (once per stay) - Multilingual staff - Porter/bellhop - Tour and ticket assistance ### Outdoors - Rooftop terrace ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Elevator - Well-lit path to entrance - Wheelchair accessible (may have limitations) - Wheelchair-accessible path to elevator - Wheelchair-accessible registration desk ### More - 11 floors - Fireplace in lobby - Smoking not allowed ## Room amenities ### Bedroom - Blackout drapes - Crib (surcharge) - Down comforter - Hypo-allergenic bedding - Premium bedding ### Bathroom - Free toiletries - Hair dryer - Private bathroom - Shampoo - Shower/bathtub combination - Soap - Toilet paper - Towels provided ### Entertainment - 42-inch flat-screen TV with cable channels ### Food and drink - Room service ### More - Air conditioning (climate-controlled) - Free local calls - Heating (climate-controlled) - Iron/ironing board - Laptop-compatible safe - Phone ## Policies ### Check-in Check-in start time: 3 PM; Check-in end time: midnight Late check-in subject to availability Minimum check-in age: 21 ### Check-out Check-out before noon Contactless check-out available Late check-out subject to availability A late check-out fee will be charged Express check-out available ### Special check-in instructions Front desk staff will greet guests on arrival at the property If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets not allowed (service animals are welcome, and are exempt from fees) ### Children and extra beds Children are welcome Children up to the age of 12 years can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are available for USD 25 per night Cribs (infant beds) are available for USD 25.0 per stay ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - Deposit: USD 75 per stay - Resort fee: USD 22.89 per accommodation, per night The resort fee includes: - Additional inclusions - Concierge service - In-room bottled water - Phone calls We have included all charges provided to us by the property. ### Optional extras - Nearby parking fee: USD 45 per day(200 ft away; open 24 hours) - Late check-out is available for a fee (subject to availability) - Crib (infant bed) fee: USD 25.0 per stay - Rollaway bed fee: USD 25 per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation This property accepts credit cards; cash is not accepted This property reserves the right to pre-authorize the guest's credit card prior to arrival. Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property ### Property is also known as Gramercy Marcel Marcel Gramercy Marcel Gramercy Hotel Marcel Gramercy Hotel New York Marcel Gramercy New York Marcel New York Marcel At Gramercy Hotel Hotel Marcel New York Marcel Hotel Nyc Marcel Nyc The Marcel at Gramercy Hotel The Marcel at Gramercy New York The Marcel at Gramercy Hotel New York ## Frequently asked questions ### Is The Marcel at Gramercy pet-friendly? ### What time is check-in at The Marcel at Gramercy? ### What time is check-out at The Marcel at Gramercy? ### Where is The Marcel at Gramercy located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## The Marcel at Gramercy Reviews 8.2 ### Very good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 8.6 Cleanliness ### 8.8 Location ### 9.0 Staff & service ### 8.0 Property conditions & facilities 10 - Excellent 432 8 - Good 330 6 - Okay 140 4 - Poor 60 2 - Terrible 38 ## Reviews ### 10/10 Excellent #### Kayli Jul 1, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Kind, caring staff with excellent service ##### Kayli Stayed 5 nights in Jun 2022 ### 6/10 Okay #### Stefan Jul 14, 2022 Liked: Staff & service, property conditions & facilities Small room, 5 blocks from subway, friendly staff ##### Stefan Stayed 5 nights in Jul 2022 ### 8/10 Good #### John Jul 6, 2022 Liked: Cleanliness, staff & service, property conditions & facilities Friendly helpful staff ##### John Stayed 2 nights in Jun 2022 ### 10/10 Excellent #### dana Oct 16, 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### our staying at the ace hotel our experience was very good- although it started badly )(our room was very dark), the stuff at the front desk were amazing (especially Osage the was so helpful and charming) and the rest of the trip (8 nights in total) was amazing location is great cool hotel vibes we enjoyed our stay very much! ##### dana Stayed 8 nights in Oct 2022 ### 10/10 Excellent #### Victor Jul 9, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I really loved this hotel. Excellent service from everyone you encountered, from the bellman to the maintenance staff to the front desk. Room was super comfortable and exceptionally clean. I don’t know when but the property clearly has been renovated recently and it shows. Neighborhood was great with restaurants and bars. Great place to stay! ##### Victor Stayed 2 nights in Jul 2022 ### 6/10 Okay #### Nancy Jul 8, 2022 Liked: Cleanliness, staff & service Disliked: Amenities, property conditions & facilities Location was very convenient. Air conditioning was not sufficient for summer temperatures. Staff was very accommodating, but couldn't do anything about cooling. No in room refrigerator or coffee maker. 10th floor lounge was closed. ##### Nancy Stayed 2 nights in Jul 2022 ### 2/10 Terrible #### Verified traveller Jul 8, 2022 Liked: Staff & service Disliked: Cleanliness, property conditions & facilities, room comfort The hotel was not clean or comfortable. The drapes were musty. The air conditioning barely worked. The room had two beds but there was no where to walk. The were no amenities and it was not an inexpensive place! ##### Verified traveller Stayed 3 nights in Jul 2022 ### 4/10 Poor #### Ashley Jul 9, 2022 Liked: Staff & service Disliked: Amenities, property conditions & facilities The a/c in the room was leaking and they said it was just condinsation but it soaked the whole floor on that side of the bed. They also had the rooftop terrace closed and that was one of the main reasons we booked that hotel. On the plus they did give us unlimited water and held our bags after check out until our flight. ##### Ashley Stayed 3 nights in Jul 2022 ### 6/10 Okay #### Alexandra Aug 1, 2022 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities This hotel constantly cancels reservations last minute or like a week prior and moves tourists to different “sister hotels”. I booked my trip one month prior and only chose this place because of the location. I had 2 kids with me and we were planning on walking to Central Park, Times Square etc. They cancelled on me at the time when I didn’t have an option to find another place near by, everything was booked already. The “sister hotel” they transferred us to was about 45 min walking distance away from Times Square so I ended up spending so much on all the Uber trips. Later I found out that it was not only me and they cancel on so many other people as well. ##### Alexandra Stayed 3 nights in Jul 2022 ### 2/10 Terrible #### Astrid Eugenia Jul 24, 2022 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Cancelaron mi reservación sin notificarme el mismo día de mi llegada según me dijeron a la 1 am que llegue por falta de agua !!! Cerraron el hotel sin aviso ni la mínima cortesía de un email o llamada. Me enviaron a otro hotel de la misma cadena 40 cuadras de diferencia, si quería, si no …. Solo se quedaba así !!! ##### Astrid Eugenia Stayed 12 nights in Jul 2022 ### 4/10 Poor #### Giel Jul 10, 2022 Liked: Staff & service Disliked: Amenities, property conditions & facilities Super friendly people ##### Giel Stayed 3 nights in Jul 2022 ### 10/10 Excellent #### Chantal Jun 28, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Belle découverte. Mohamed à la porte est très serviable et aimable. Un homme souriants … endroit bien situé! Propre… ##### Chantal Stayed 3 nights in Jun 2022 ### 10/10 Excellent #### Sharon Jun 27, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This is an excellent option for staying in this neighborhood. Clean, comfortable and friendly and helpful staff. Only negative was street noise (but the front desk gives out free earplugs) and I didn't like that the layout of the hotel lobby is such that anyone can walk in and go up the elevators without being noticed by the front desk (no lobby security). But I would def still stay here again if I need to be in the neighborhood. ##### Sharon Stayed 2 nights in Jun 2022 ### 6/10 Okay #### Jan Jun 22, 2022 Liked: Staff & service Disliked: Amenities Was disappointed for the price we paid. Bed was not comfortable, no coffee in room or lobby, room and bathroom very small. Room seemed tired. Staff was very friendly though. And location was quiet and safe. ##### Jan Stayed 1 night in Jun 2022 ### 4/10 Poor #### Ji Jun 20, 2022 Disliked: Cleanliness, amenities, property conditions & facilities Unlike their photos, this hotel was dirty, small, and old. When we got there they told us that they don’t provide daily cleaning- not sure why, so we didn’t have fresh towels or any cleaning done for the entirety of our 4 day stay. We also only got one tiny bottle of shampoo, conditioner, and body wash. When we asked for more the staff acted like we asked for something crazy. The room had issues with the electrical and our hairdryer did not work. The shower is tiny and gross and every time you shower your whole body touches the shower curtain. The air conditioning barely blows cold air and basically does not work. I do not recommend this nasty old small hotel. ##### Ji Stayed 3 nights in Jun 2022 ### 10/10 Excellent #### Diana Jun 19, 2022 Liked: Staff & service, amenities, property conditions & facilities The staff was without exception helpful and friendly. I also liked that housekeeping was limited. ##### Diana Stayed 3 nights in Jun 2022 ### 4/10 Poor #### Victoria Jun 18, 2022 Disliked: Property conditions & facilities, room comfort #### Disappointing, not 4\* standard Good central location. Hotel in general was shabby though, wallpaper damaged and peeling off. The reception area is maintained but rooms need some care. The bathroom porcelain was stratched and damaged. Very uncomfortable bed and extremely loud air conditioning. Disappointing that there's no fridge in the room and bottled water from reception is warm. Staff at reception were helpful but I do not believe this deserves 4 star rating ##### Victoria Stayed 3 nights in Jun 2022 ### 6/10 Okay #### Tomas Jun 15, 2022 Liked: Staff & service Disliked: Amenities The best thing about the Gramercy is the staff, who were more than willing to help us during our stay. The location on East 24 St. and 3rd is also convenient, but it can be noisy in the early hours when the bars empty. When it comes to the room, a chair would be handy, especially if you wish to sit down and write/work, rather than lying on the bed all the time. Moreover, what seemed to be a door to a cupboard for a minibar/fridge was basically just an empty space - having a small fridge in the room would be handy to keep drinks chilled. In addition, a kettle would be handy - if the Gramercy can supply an iron, ironing board and a hairdryer (which it did in our room), then a kettle and small fridge would also help. Cleanliness was a slight issue - the bedding is basic; aircon looked word and dirty; towels smelled of bleach; windows could do with a clean, etc. However, hotels in New York are seldom spotless. Though the image of the reception area in the Expedia listing is authentic, the rooms should match those images they hint at. Failure to do this is just disappointing for guests. Once the quality of the rooms is the same as the level of staff service, then the Gramercy can be a great place to stay at - the owners just have to invest, which I fear they won't! ##### Tomas Stayed 5 nights in Jun 2022 ### 10/10 Excellent #### Jorge Jun 13, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The staff was super friendly and helpful. Not a single issue from check-in to check out, and they were super accommodating to take care of our luggage after we checked out for no extra cost while we made time to go to the airport. ##### Jorge Stayed 4 nights in Jun 2022 ### 10/10 Excellent #### William Jun 12, 2022 Liked: Cleanliness, staff & service, property conditions & facilities We loved our experience. Small but perfect. ##### William Stayed 7 nights in Jun 2022 ### 10/10 Excellent #### Kimberly N Jun 11, 2022 Liked: Cleanliness, staff & service, property conditions & facilities Great location and friendly staff. ##### Kimberly N Stayed 1 night in Jun 2022 ### 8/10 Good #### Diana May 31, 2022 Liked: Cleanliness, staff & service The 1st room we were given was way smaller than the pictures it only had a side table on one side and on the other it was missing the room was so tinny. The AC seemed to have problems because it would get cold really quick. We left the AC on wen we headed out to site see and when we were back it was frozen. The employees were very nice and moved us to another room which was a more decent size. I would just not recommend getting the smallest room because its really small. ##### Diana Stayed 3 nights in May 2022 ### 10/10 Excellent #### Melinda May 27, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Hotel was nice and clean. Staff was amazing and very helpful! ##### Melinda Stayed 3 nights in May 2022 ### 6/10 Okay #### Tracy May 24, 2022 Liked: Cleanliness, staff & service Hard to find. Nothing special ##### Tracy Stayed 1 night in May 2022 ### 8/10 Good #### SOFIA May 18, 2022 Liked: Cleanliness Clean rooms and little to no noise while you sleep. Good location too. When I arrived I asked the receptionist if I was too early to check in and without looking at me she said yeah you are. She did check me in and say my room was ready so I could go up, but it wasn’t friendly. ##### SOFIA Stayed 7 nights in May 2022 ## Expedia's Latest Trends ### Hotels > [John Hotel](https://www.expedia.ca/New-York-Hotels-John-Hotel.h19175691.Hotel-Information) > > [Ravel Hotel Trademark Collection by Wyndham](https://www.expedia.ca/New-York-Hotels-Ravel-Hotel-Trademark-Collection-By-Wyndham.h1880311.Hotel-Information) > > [Hyatt Place Long Island City/New York City](https://www.expedia.ca/New-York-Hotels-Hyatt-Place-Long-Island-CityNew-York-City.h19176542.Hotel-Information) > > [Ramada by Wyndham Flushing Queens](https://www.expedia.ca/New-York-Hotels-Ramada-By-Wyndham-Flushing-Queens.h7678509.Hotel-Information) > > [Graduate by Hilton New York](https://www.expedia.ca/New-York-Hotels-Graduate-Roosevelt-Island.h45998944.Hotel-Information) > > [Aloft Long Island City - Manhattan View](https://www.expedia.ca/New-York-Hotels-Aloft-Long-Island-City-Manhattan-View.h16402957.Hotel-Information) > > [Feather Factory](https://www.expedia.ca/New-York-Hotels-Feather-Factory.h20307398.Hotel-Information) > > [The Collective Paper Factory](https://www.expedia.ca/New-York-Hotels-The-Collective-Paper-Factory.h6986420.Hotel-Information) > > [Holiday Inn Express Maspeth by IHG](https://www.expedia.ca/New-York-Hotels-Holiday-Inn-Express-Maspeth.h1742005.Hotel-Information) > > [Comfort Inn & Suites LaGuardia Airport](https://www.expedia.ca/New-York-Hotels-Comfort-Inn-Suites-LaGuardia-Airport.h1209275.Hotel-Information) > > [Sheraton LaGuardia East Hotel](https://www.expedia.ca/New-York-Hotels-Sheraton-LaGuardia-East-Hotel.h8576.Hotel-Information) > > [Hilton Garden Inn Long Island City New York](https://www.expedia.ca/New-York-Hotels-Hilton-Garden-Inn-Long-Island-City-New-York.h9382123.Hotel-Information) > > [Hyatt Place Flushing/LaGuardia Airport](https://www.expedia.ca/New-York-Hotels-Hyatt-Place-FlushingLaGuardia-Airport.h6884156.Hotel-Information) > > [Hotel Indigo Flushing - LaGuardia by IHG](https://www.expedia.ca/New-York-Hotels-Hotel-Indigo-Flushing.h30468831.Hotel-Information) > > [Holiday Inn Express Jamaica - JFK AirTrain - NYC by IHG](https://www.expedia.ca/New-York-Hotels-Holiday-Inn-Express-Jamaica-JFK-AirTrain-NYC.h55580632.Hotel-Information) > > [DoubleTree by Hilton New York LaGuardia Airport](https://www.expedia.ca/New-York-Hotels-LaGuardia-Plaza-Hotel.h7693.Hotel-Information) > > [TownePlace Suites by Marriott New York Long Island City/Manhattan View](https://www.expedia.ca/New-York-Hotels-TownePlace-Suites-By-Marriott-New-York-Long-Island-CityManhattan-View.h35782720.Hotel-Information) > > [Home2 Suites by Hilton NY Long Island City/Manhattan View](https://www.expedia.ca/New-York-Hotels-Home2-Suites-By-Hilton-NY-Long-Island-CityManhattan-View.h7163594.Hotel-Information) > > [LIC Hotel](https://www.expedia.ca/New-York-Hotels-LIC-Hotel.h14840379.Hotel-Information) > > [Four Points by Sheraton Flushing](https://www.expedia.ca/New-York-Hotels-Four-Points-By-Sheraton-Flushing.h68333401.Hotel-Information) > > [The One Boutique Hotel](https://www.expedia.ca/New-York-Hotels-The-One-Boutique-Hotel.h8225544.Hotel-Information) > > [Hampton Inn NY-JFK](https://www.expedia.ca/New-York-Hotels-Hampton-Inn-NY-JFK-Jamaica-Queens.h798778.Hotel-Information) > > [Courtyard Long Island City/New York Manhattan View](https://www.expedia.ca/New-York-Hotels-Courtyard-Long-Island-CityNew-York-Manhattan-View.h13075920.Hotel-Information) > > [The Parc Hotel](https://www.expedia.ca/New-York-Hotels-The-Parc-Hotel.h6839377.Hotel-Information) > > [TWA Hotel at JFK Airport](https://www.expedia.ca/New-York-Hotels-TWA-Hotel.h49304196.Hotel-Information) > > [New York LaGuardia Airport Marriott](https://www.expedia.ca/New-York-Hotels-New-York-LaGuardia-Airport-Marriott.h2896.Hotel-Information) > > [The Boro Hotel](https://www.expedia.ca/New-York-Hotels-The-Boro-Hotel.h9711478.Hotel-Information) > > [Comfort Inn JFK Airport](https://www.expedia.ca/New-York-Hotels-Comfort-Inn-JFK-Airport.h69402990.Hotel-Information) > > [Holiday Inn Express & Suites Woodside LaGuardia Airport by IHG](https://www.expedia.ca/New-York-Hotels-Holiday-Inn-Express-Suites-Woodside-Queens-NYC.h58131140.Hotel-Information)