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Reviews of The Gallivant Times Square

3.5 out of 5
The Gallivant Times Square
234 West 48th Street, New York, NY

Reviews

6.4
Rating 10 - Excellent. 607 out of 2744 reviews" "
Rating 8 - Good. 592 out of 2744 reviews" "
Rating 6 - Okay. 583 out of 2744 reviews" "
Rating 4 - Poor. 449 out of 2744 reviews" "
Rating 2 - Terrible. 513 out of 2744 reviews" "

6.8/10

Cleanliness

7.0/10

Staff & service

5.8/10

Amenities

6.0/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

6/10 Okay

Huseyin

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Building and the room was very old and wasn’t well maintained. Room that we stayed in was very small. Staff was very polite. Location was good.
Stayed 2 nights in May 2024

4/10 Poor

Shawn

Disliked: Cleanliness, amenities, property conditions & facilities
Hotel was very run down looked as if under renovations. No working vending or ice machines in whole hotel. Location was great for what we came to New York for. Very loud at night due to large crowds walking and yelling outside.
Stayed 1 night in May 2024
Response from Alfrie M on May 22, 2024
We sincerely apologize for the inconvenience you encountered during your stay at Hotel Gallivant. Your feedback deeply concerns us. We understand the importance of a comfortable and enjoyable stay, and we regret that we fell short of meeting your expectations. Please rest assured that we are actively addressing these issues to improve our services and ensure a better experience for all our guests. Thank you for bringing these matters to our attention. Your satisfaction is our priority, and we hope to have the opportunity to welcome you back for a more pleasant stay in the future.

8/10 Good

Julie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The original rooms air conditioning wasn’t cooling and I asked for someone to come and check it out and instead, they upgraded me to a larger cooler room! It was great!
Stayed 9 nights in May 2024
Response from Alfrie M on May 22, 2024
I'm glad to hear that everything worked out, despite the inconvenience. We hope to have the pleasure of welcoming you back again soon.Warm regards,

4/10 Poor

Martin

Travelled with group
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Overall very dissapointing considering the $420 per night cost. Appreciated that the location is good but the hotel is very poor. Rooms very small, and in poor condition.
Stayed 4 nights in May 2024
Response from Alfrie M on May 20, 2024
I'm sincerely sorry to hear about your disappointing experience during your recent stay with us. Your feedback regarding the condition and size of the rooms is deeply concerning, and I apologize for any inconvenience and disappointment you experienced as a result.Ensuring that our guests have a comfortable and enjoyable stay is our top priority, and it's disheartening to learn that we fell short of meeting your expectations. Please accept my sincerest apologies for the shortcomings you faced during your stay.Your feedback is invaluable, and we will take it into account as we work to improve our services and facilities. We strive to provide a high-quality experience for all our guests, and I regret that we did not meet this standard during your visit.Thank you for bringing these matters to our attention. If there's anything further we can do to address your concerns or if you would like to discuss your experience in more detail, please don't hesitate to reach out.Warm regards,

8/10 Good

Barbara

Liked: Cleanliness, staff & service, amenities
Small, clean. High priced. Great location. Only one very slow elevator worked.
Stayed 2 nights in May 2024
Response from Alfrie M on May 20, 2024
We sincerely apologize for the inconvenience you encountered during your stay at Hotel Gallivant. Your feedback deeply concerns us. We understand the importance of a comfortable and enjoyable stay, and we regret that we fell short of meeting your expectations. Please rest assured that we are actively addressing these issues to improve our services and ensure a better experience for all our guests. Thank you for bringing these matters to our attention. Your satisfaction is our priority, and we hope to have the opportunity to welcome you back for a more pleasant stay in the future.

2/10 Terrible

Robert

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
First room Heater AC unit not working so no heat. Moved us to second room, thermostat was not working heat stayed on high so we had to sleep with windows open. The handle to the shower was broken fell off. We left it on the toilet so housekeeping would have someone fix it, was still there when we returned to room. The only towels were two bath towels. No hand towels no face cloths. Elevators are VERY small, max 4 people with luggage and VERY slow so long lines. We checked in and we were told everything paid in full then after check out surprised to see a RESORT FEE for internet access which we could not connect to!!
Stayed 3 nights in Apr 2024
Response from Alfrie M on May 21, 2024
Thank you for sharing your recent experience at the Gallivant. We deeply regret that your stay fell short of expectations.We apologize for the inconvenience caused by the heater, thermostat, and shower handle issues. Rest assured, we're addressing these promptly to prevent recurrence.Regarding the towel shortage and elevator concerns, we're actively working to improve our services.We're also reviewing our communication procedures regarding additional fees.We hope you'll consider giving us another chance to provide the excellent stay you deserve.Warm regards,

4/10 Poor

Sebastian

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There where cockroaches in the lobby and in the hallways. Just ONE elevator worked the entire week.
Stayed 8 nights in May 2024
Response from Alfrie M on May 16, 2024
We are truly sorry for the inconveniences you experienced during your stay, particularly regarding the presence of cockroaches and the elevator situation. Maintaining a clean and comfortable environment is paramount to us, and we are actively addressing these issues to prevent recurrence. Your feedback is essential, and we sincerely apologize for falling short of your expectations. We hope to have the chance to welcome you back and provide you with the exceptional experience you deserve.Warm regards,Alfrie MGuest Relations ManagerHotel Gallivant

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic staff and location.
Stayed 2 nights in May 2024
Response from Alfrie M on May 17, 2024
Thank you so much for your kind review! It's always a pleasure to hear when our guests have had a positive experience during their stay. We truly appreciate your feedback and hope to welcome you back to Hotel Gallivant soon for another memorable stay.Warm regards,Alfrie MGuest Relations ManagerHotel Gallivant

2/10 Terrible

Lorena, Washington

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Alfrie M on May 16, 2024
We sincerely apologize for the inconvenience you encountered during your stay at Hotel Gallivant. Your feedback deeply concerns us. We understand the importance of a comfortable and enjoyable stay, and we regret that we fell short of meeting your expectations. Please rest assured that we are actively addressing these issues to improve our services and ensure a better experience for all our guests. Thank you for bringing these matters to our attention. Your satisfaction is our priority, and we hope to have the opportunity to welcome you back for a more pleasant stay in the future. Warm regards, Alfrie M Guest Relations Manager Hotel Gallivant

6/10 Okay

JEROME

Business traveller
Disliked: Amenities
Just a mediocre experience for the price
Stayed 1 night in May 2024
Response from Alfrie M on May 16, 2024
We sincerely apologize for the inconvenience you encountered during your stay at Hotel Gallivant. Your feedback deeply concerns us. We understand the importance of a comfortable and enjoyable stay, and we regret that we fell short of meeting your expectations. Please rest assured that we are actively addressing these issues to improve our services and ensure a better experience for all our guests. Thank you for bringing these matters to our attention. Your satisfaction is our priority, and we hope to have the opportunity to welcome you back for a more pleasant stay in the future. Warm regards, Alfrie M Guest Relations Manager Hotel Gallivant

4/10 Poor

Allan

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
super disappointed, spoke with manager and only offered a discount of $50 off each night, only one elevator working, janky wifi, no ac in lobby or hallways, very tiny open shower with water flooding out to the floor
Stayed 2 nights in May 2024
Response from Alfrie M on May 16, 2024
We apologize sincerely for the disappointments you experienced during your stay. Your feedback regarding the elevator, Wi-Fi, lack of AC, and shower functionality is concerning, and we regret that we did not meet your expectations. We have taken note of your concerns and are actively addressing them to ensure improvements are made. Regarding the compensation offered, we understand your dissatisfaction and will review our policies to better accommodate our guests in similar situations in the future. Your feedback is invaluable, and we hope to have the opportunity to provide you with a much better experience on your next visit.Warm regards,Alfrie MGuest Relations ManagerHotel Gallivant

4/10 Poor

Sandra

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Alfrie M on May 16, 2024
We sincerely apologize for the inconvenience you encountered during your stay at Hotel Gallivant. Your feedback deeply concerns us. We understand the importance of a comfortable and enjoyable stay, and we regret that we fell short of meeting your expectations. Please rest assured that we are actively addressing these issues to improve our services and ensure a better experience for all our guests. Thank you for bringing these matters to our attention. Your satisfaction is our priority, and we hope to have the opportunity to welcome you back for a more pleasant stay in the future. Warm regards, Alfrie M Guest Relations Manager Hotel Gallivant

6/10 Okay

Cynthia

Liked: Staff & service
Stayed 2 nights in Apr 2024
Response from Alfrie M on May 16, 2024
We sincerely apologize for the inconvenience you encountered during your stay at Hotel Gallivant. Your feedback deeply concerns us. We understand the importance of a comfortable and enjoyable stay, and we regret that we fell short of meeting your expectations. Please rest assured that we are actively addressing these issues to improve our services and ensure a better experience for all our guests. Thank you for bringing these matters to our attention. Your satisfaction is our priority, and we hope to have the opportunity to welcome you back for a more pleasant stay in the future. Warm regards, Alfrie M Guest Relations Manager Hotel Gallivant

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I usually stay here when traveling for shows. The staff have always been the best people. The rooms are comfortable and the location is perfect. With a subway that gets you anywhere, including the airport, seconds away and the close proximity to any theatre it is perfect. I wish I would have been able to snag it for my next go around, but I will be back.
Stayed 1 night in Apr 2024
Response from Alfrie M on May 17, 2024
Thank you so much for your kind review! It's always a pleasure to hear when our guests have had a positive experience during their stay. We truly appreciate your feedback and hope to welcome you back to Hotel Gallivant soon for another memorable stay.Warm regards,Alfrie MGuest Relations ManagerHotel Gallivant

2/10 Terrible

Michael

Travelled with family
Stayed 1 night in Apr 2024
Response from Alfrie M on May 16, 2024
We sincerely apologize for the inconvenience you encountered during your stay at Hotel Gallivant. Your feedback deeply concerns us. We understand the importance of a comfortable and enjoyable stay, and we regret that we fell short of meeting your expectations. Please rest assured that we are actively addressing these issues to improve our services and ensure a better experience for all our guests. Thank you for bringing these matters to our attention. Your satisfaction is our priority, and we hope to have the opportunity to welcome you back for a more pleasant stay in the future. Warm regards, Alfrie M Guest Relations Manager Hotel Gallivant

10/10 Excellent

Joshua

Stayed 2 nights in Apr 2024
Response from Alfrie M on May 17, 2024
Thank you so much for your kind review! It's always a pleasure to hear when our guests have had a positive experience during their stay. We truly appreciate your feedback and hope to welcome you back to Hotel Gallivant soon for another memorable stay.Warm regards,Alfrie MGuest Relations ManagerHotel Gallivant

6/10 Okay

Terry

Liked: Cleanliness, staff & service
Bare bones room amenities, but cost efficient, convenient, located in a great location.
Stayed 1 night in Apr 2024
Response from Alfrie M on May 16, 2024
Thank you for sharing your feedback. We're glad you found our hotel cost-efficient and conveniently located. We're continuously working to enhance our amenities and services, and your input helps us improve. We hope to welcome you back soon for an even better experience.Best regards,Alfrie MGuest Relations ManagerHotel Gallivant

6/10 Okay

Dana

Travelled with partner
Disliked: Amenities, property conditions & facilities
Hotel obviously n transition- great location not a lot of amenities.
Stayed 3 nights in Apr 2024
Response from Alfrie M on May 16, 2024
We sincerely apologize for the inconvenience you encountered during your stay at Hotel Gallivant. Your feedback deeply concerns us. We understand the importance of a comfortable and enjoyable stay, and we regret that we fell short of meeting your expectations. Please rest assured that we are actively addressing these issues to improve our services and ensure a better experience for all our guests. Thank you for bringing these matters to our attention. Your satisfaction is our priority, and we hope to have the opportunity to welcome you back for a more pleasant stay in the future. Warm regards, Alfrie M Guest Relations Manager Hotel Gallivant

2/10 Terrible

Lindsey

Travelled with family, Travelled with group
To start, i had reserved a balcony room, paid a little extra. When i got to our room the balcony door was screwed shut and so dirty we couldn’t see out of it at all so we had 0 view of anything, i went to the front desk and they offered me an upgrade for 50 dollars but i wanted what i had booked, they continued to say balconies were being worked on and not accessible to anyone…so i went to my friends room who booked the same room and she had a balcony to go out on and the glass was clean enough to look out. When i got back to my room i realized we had no towels, the room door had to be slammed shut and open if not the door would stay open. We also had no remote for the air conditioner which would have been fine if i could open the door to the balcony. The table in the room was also broken and we couldnt use it and we also didnt have a chair. Location was terrific but we’re planning our next trip for a hotel down the road a little More expensive but at least ill get what i pay for and not offered to pay for an upgrade that probably would be less quality than what i thought i reserved. Also front desk only answered once when we called down and on the second night the towels i went down to get were gone, no one answered the front desk so i went down and grabbed them myself and took the loud creaky elevator back up. Has potential to be an amazing place if someone just took care of it.
Stayed 2 nights in Apr 2024
Response from Alfrie M on May 16, 2024
issues regarding your balcony room reservation. It's deeply concerning to hear about the discrepancies you encountered and the lack of responsiveness from our team. Your feedback is invaluable, and we are addressing these issues promptly to ensure improvements are made. We understand your frustration and regret that we fell short of providing the experience you expected and deserved. We appreciate your patience and understanding, and we hope to have the opportunity to regain your trust in the future.Warm regards,Alfrie MGuest Relations ManagerHotel Gallivant

2/10 Terrible

Amanda

Travelled with family and small children
Disliked: Staff & service, property conditions & facilities
This place is a total dump. Banged up furniture, dusty everything and a half inch space around the bathroom sink that can only be described as an OCD nightmare. The ice smelled, windows were filthy, bunk beds from HELL and a teeny tiny warm refrigerator. The elevator literally sounds like it’s coming through the ceiling and takes 5-20 minutes to get to you. We spent $100 at another place the last evening and it was night and day. Gross, don’t stay here, please.
Stayed 2 nights in Apr 2024
Response from Leo on Apr 24, 2024
I'm genuinely sorry to hear about your disappointing experience at our establishment. Your feedback is invaluable to us, as it helps us identify areas for improvement to ensure that future guests have a much more pleasant stay. We take cleanliness and comfort very seriously, and it's disheartening to learn that we fell short of your expectations in these regards.Rest assured, we are taking immediate steps to address the issues you've raised, from the condition of the furniture to the cleanliness of the facilities. Your mention of the bathroom sink space is particularly noted, and we will work diligently to rectify this to ensure it meets not only our standards but also those of our guests.Regarding the ice and refrigerator concerns, we are investigating these matters to ensure that all aspects of our amenities are in top-notch condition for our guests' convenience and enjoyment.As for the elevator, we understand the inconvenience it caused and will be looking into ways to improve its efficiency and sound quality promptly.Your experience is certainly not reflective of the standards we strive to maintain, and we sincerely apologize for any discomfort or inconvenience you encountered during your stay. We truly value your feedback, and we hope that you will consider giving us another opportunity to exceed your expectations in the future. Should you decide to return, please reach out to our management team directly, and we'll do everything we can to ensure you have a much more pleasant experience.

4/10 Poor

Youness

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Tiny room in a really old building, the room was dirty and had the bare minimum, elevator not accessible most of the time, dead flies in the bathroom ceiling.
Stayed 1 night in Apr 2024
Response from Leo on Apr 20, 2024
I appreciate you taking the time to share your feedback with us. We're truly sorry to hear that your experience didn't meet your expectations. Rest assured, we take your comments seriously and will address them promptly with our team to ensure improvements are made. We strive to provide comfortable and clean accommodations for all our guests, and it's clear we fell short in your case. Your insights help us to refine our offerings and provide a better experience for future guests. We hope you'll consider giving us another chance to exceed your expectations in the future. If there's anything else we can do to make it right, please don't hesitate to reach out to us directly.

2/10 Terrible

roger

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely disgusting property. Dirty old, no service. This place is a dump. No hot water, heat in room on full blast and could jot turn off. It was 90 degrees in the room. There’s a club downstairs that has base thumping till 4am Saturday and Sunday nights…no one at the desk to complain to…not even the room phone worked. This is a hostel at best
Stayed 2 nights in Apr 2024
Response from Leo on Apr 18, 2024
I'm truly sorry to hear about your disappointing experience. Your feedback is valuable to us as it helps us identify areas for improvement. Rest assured, we take your concerns seriously and will address them promptly. We strive to provide a comfortable and pleasant stay for all our guests, and we regret that we fell short of your expectations this time. Please know that we are actively working to rectify the issues you've mentioned, including improving cleanliness, addressing the temperature control in the rooms, and ensuring better communication channels for guest concerns. We appreciate your feedback and hope to have the opportunity to exceed your expectations in the future. If you're willing, we would love the chance to make it up to you on your next visit. Thank you for bringing these matters to our attention.

4/10 Poor

Samantha

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I am not typically a complainer, by any means, but the hotel was not representative of what was advertised. Our first room had sticky spills all over the floor, marks on the bed cover, and piles of dust everywhere, broken phone and no lighting. Upon being moved to a second room, it was still filled with thick layers of dust behind the night tables and the rest of hotel was not what was shown on the photos at all. They are in the midst of a renovation, which is fine, but definitely was not being cleaned accordingly. The elevators were much, much older and everyone was nervous about being on them based on the awful noise coming from the shaft and the rickety ride that made everyone question their safety.
Stayed 3 nights in Mar 2024
Response from Leo on Apr 13, 2024
Thank you for taking the time to share your feedback with us. We sincerely apologize for the experience you encountered during your recent stay. It's disheartening to hear that your expectations were not met, and we regret any inconvenience caused by the condition of your rooms and the state of our facilities.Please rest assured that we take your comments seriously and are addressing them with our team immediately. We understand the importance of cleanliness and maintenance, especially during a renovation, and we are committed to ensuring that all areas of our hotel meet the highest standards of quality and comfort for our guests.Your concerns regarding the elevators have also been noted, and we are working diligently to address any issues to ensure the safety and peace of mind of our guests.We truly value your feedback as it helps us to continually improve and provide the best possible experience for our guests. We hope that you will consider giving us another opportunity to exceed your expectations in the future.Thank you once again for choosing to stay with us, and we look forward to welcoming you back soon.

6/10 Okay

Pauline

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
We had the family room which was nice to spread out, but was by the elevators which are noisy, when working. Most of the time we were here at least one was not working. There were no wash cloths.
Stayed 2 nights in Apr 2024
Response from Leo on Apr 13, 2024
Thank you so much for taking the time to share your feedback with us! We're thrilled to hear that you found our family room spacious and accommodating for your needs. We understand the importance of having enough space to spread out comfortably, especially when traveling with family.We sincerely apologize for the inconvenience caused by the noise from the elevators during your stay. Please know that we are continuously working to address any maintenance issues promptly to ensure our guests have a peaceful experience. Your comments regarding the wash cloths have been duly noted, and we'll make sure to address this with our housekeeping team to ensure it doesn't happen again in the future.We truly appreciate your valuable feedback as it helps us improve and enhance the experience for all our guests. We hope to have the opportunity to welcome you back again soon and provide you with an even better stay. If there's anything else we can do to make your next visit more enjoyable, please don't hesitate to let us know. Safe travels!

2/10 Terrible

Clarissa

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Leo on Apr 10, 2024
Thank you for your feedback.

6/10 Okay

Steve

Disliked: Property conditions & facilities
If you have to waste your money in Manhattan this is OK for small room, stupid bathroom with horrible shower with busted head, zero vanity space, crappy slow elevators. No chair no desk. But at least it's reasonably quiet and a competitive price for the location. Oversized TV but no guide.
Stayed 1 night in Apr 2024
Response from Leo on Apr 10, 2024
Thank you for taking the time to share your feedback with us. We truly value your input as it helps us identify areas where we can improve to better serve our guests. While we're delighted to hear that you found our location competitive and appreciated the quiet atmosphere, we regret to learn about the challenges you encountered during your stay.Rest assured, your concerns regarding the room amenities and facilities have been duly noted, and we are actively working to address them to enhance the overall guest experience. Your feedback regarding the bathroom and elevator speed will be shared with our maintenance team for immediate attention.Regarding the absence of a desk and chair in the room, we understand the importance of providing a comfortable workspace for our guests and will explore ways to accommodate this in our room design.We're pleased to know that you found our rates competitive for the area and enjoyed the oversized TV, although we apologize for any inconvenience caused by the absence of a TV guide. We will look into adding this feature for added convenience.Once again, thank you for your valuable feedback, and we hope to have the opportunity to welcome you back for an improved experience in the future. If there's anything else we can assist you with, please don't hesitate to reach out to our team directly.

8/10 Good

Susan, Ellicott City

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great for a family of 4 exploring the city. The bunk beds meant our teens each had their own bed, a queen for the adults was a rare treat in NYC, it wasn’t too expensive, and the location is fabulous. Two blocks to TKTS, subway is just a little farther than that, close to theaters and restaurants. Walked to St Patrick’s and the Easter Bonnet parade. Lots of easy food nearby- the Z deli, the Starbucks, the Asian restaurant next door (excellent). Housekeeping cleaned thoroughly. Desk staff was nice, easy to leave out luggage with the bell station. The elevators are in need of replacement and the rooms need a refresh, which we heard are coming soon. Hopefully the prices stay approachable. Will definitely return.
Stayed 3 nights in Mar 2024
Response from Leo on Apr 5, 2024
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that your family enjoyed their stay and found our accommodations suitable for your needs. It's wonderful to know that the bunk beds provided a comfortable arrangement for your teens, and that you all appreciated the rare treat of a queen bed in NYC. We're delighted that our central location allowed you to easily explore the city, from iconic landmarks to delicious dining options nearby.Your feedback regarding our housekeeping and bell station services is greatly appreciated, and we're glad to hear that you found our staff to be accommodating. We understand your concerns about the elevators and the need for room refreshments, and we want to assure you that we're actively working on improvements to enhance the overall guest experience.We're committed to maintaining approachable prices while continuously striving to elevate our facilities. We can't wait to welcome you back on your next visit to the city! If there's anything specific you'd like us to address for your next stay, please don't hesitate to reach out. Safe travels, and we look forward to hosting you again soon!

2/10 Terrible

Jenny

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Leo on Apr 4, 2024
Thank you for sharing your feedback with us. We're truly sorry to hear that your experience fell short of expectations. Your input is invaluable, and we're committed to addressing the issues you've raised to ensure a better experience for all our customers. We appreciate your honesty and hope to have the opportunity to exceed your expectations in the future.

2/10 Terrible

ze

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Totally different hotel
Stayed 1 night in Mar 2024
Response from Leo on Apr 3, 2024
Thank you for taking the time to share your thoughts with us. We sincerely appreciate all feedback, as it helps us to continuously improve our services and offerings.We're truly sorry to hear that your recent experience with us didn't meet your expectations. Providing a consistent and enjoyable experience for all our guests is of utmost importance to us, and it's disheartening to learn that we fell short on this occasion.We understand the importance of transparency and ensuring that our guests receive what they expect. Please know that we take your feedback seriously, and we will be looking into the discrepancies you've mentioned to ensure that such issues are addressed promptly.Despite this setback, we hope you'll consider giving us another chance in the future. We're committed to regaining your trust and providing you with the exceptional experience that you rightfully deserve.If you have any further feedback or concerns, please don't hesitate to reach out to us directly. We value your input and would love the opportunity to make things right.Thank you once again for bringing this matter to our attention, and we hope to have the opportunity to welcome you back and exceed your expectations in the future

6/10 Okay

Shawn

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Leo on Mar 30, 2024
Thank you for taking the time to leave feedback! We appreciate your honesty and perspective. We're always striving to improve and your insights are invaluable to us. If there's anything specific you feel we could do better, please don't hesitate to let us know. We hope to exceed your expectations in the future!

2/10 Terrible

ANH

Business traveller
Disliked: Amenities, property conditions & facilities
no hot water
Stayed 1 night in Mar 2024
Response from Leo on Mar 28, 2024
Thank you for sharing your feedback with us, and we sincerely apologize for the inconvenience you experienced during your recent stay. Your satisfaction is our top priority, and we're genuinely sorry that you encountered issues with the hot water. Rest assured, we have addressed this matter with our maintenance team immediately to ensure such occurrences are promptly resolved.We appreciate your understanding and patience in this matter. We would love to have another opportunity to provide you with the exceptional experience we strive for. Should your travels bring you back to our area, please don't hesitate to reach out directly, and we'll ensure your next stay is flawless.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Had a fantastic time close to attractions, walking distances to Times Square and macys.
Stayed 2 nights in Mar 2024
Response from Leo on Mar 26, 2024
Thank you so much for your glowing review! We're thrilled to hear that you had a fantastic time during your stay with us. Being close to attractions like Times Square and Macy's is definitely a plus, and we're delighted that our location made your experience even more enjoyable. We appreciate your kind words and hope to welcome you back for another wonderful stay in the future! If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. Safe travels!

6/10 Okay

Laurel

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The rooms are small and need to be renovated, but I got what I expected for the price.
Stayed 3 nights in Mar 2024
Response from Leo on Mar 26, 2024
Thank you for taking the time to share your feedback with us. We truly appreciate your honest review. While we're sorry to hear that the size of the rooms didn't fully meet your expectations and that renovations are needed, we're glad to know that you found value in the price you paid. Your insights are incredibly valuable to us as we continuously strive to enhance the experience for all our guests. We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable stay. If there's anything specific you'd like to share with us regarding your experience, please don't hesitate to reach out. Thank you again for choosing us for your accommodation needs.

10/10 Excellent

Kimmika

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Clean! Spacious! Elevator is slow but the property itself is well worth it, The young woman checking out was a bit brisk, :(
Stayed 1 night in Mar 2024
Response from Robert Napolitano | Director of Operations on Mar 21, 2024
Hey Kimmika, thank you so much for taking the time to leave such a kind review!

10/10 Excellent

etienne

Business traveller
Fine lot of room in the seat area but seats are terrible with no back support
Stayed 4 nights in Mar 2024
Response from Robert Napolitano | Director of Operations on Mar 21, 2024
Thanks for supporting our business and being such a loyal customer

8/10 Good

Anne

Stayed 2 nights in Mar 2024
Response from Leo on Apr 10, 2024
Thank you for your feedback.

6/10 Okay

Audrey

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
The elevators were not consistent at all. They kept passing our floor whether we were on the first floor or the twelfth. There were no towels in our room. The shower did not have a door. Very odd! Good overall as we were only staying one night to sleep, but I would not want to stay longer than that. Staff was great!
Stayed 1 night in Mar 2024
Response from Robert Napolitano | Director of Operations on Mar 20, 2024
Thanks for sharing your feedback. We're sorry your experience didn't match your expectations. It was an uncommon instance, and we'll do better in the future. Don't hesitate to contact us with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.

6/10 Okay

Rochelle, Temple Hills

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Property could use some upgrades… we were lucky to get a room with working AC but the common areas and halls were super hot. I thought we would get stuck on the very small elevators everytime we got on. I had to travel for about 30 minutes to find a working ice maker. Peeling paint on room walls and we never received wash cloths, had to use hand towels to bathe with. But the location is great!
Stayed 2 nights in Mar 2024
Response from Robert Napolitano | Director of Operations on Mar 20, 2024
Thanks for sharing your feedback. We're sorry your experience didn't match your expectations. It was an uncommon instance, and we'll do better in the future. Don't hesitate to contact us with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.

2/10 Terrible

Antonina, Boca Raton

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Door to the bathroom broken, almost stock in elevator. Some of the lights in the bathroom didn’t work. Was a wrong name on TV I guess this room supposed to be someone else and they changed it for the same reasons.
Stayed 1 night in Mar 2024
Response from Robert Napolitano | Director of Operations on Mar 20, 2024
Thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately.

2/10 Terrible

Bonnie

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The bugs lazy maid, no towels, dead bugs, mouse dropping, no tv remote, had to ask 2 times. The manager wanted to blame me
Stayed 1 night in Mar 2024
Response from Leo on Mar 16, 2024
Thank you for taking the time to leave us feedback. We truly appreciate your honesty as it helps us identify areas where we can improve. We sincerely apologize for the inconveniences you experienced during your stay. Rest assured, your concerns have been addressed with our team to ensure that such issues are promptly rectified. We strive to provide a comfortable and enjoyable experience for all our guests, and we regret that we fell short of your expectations on this occasion. Please know that your satisfaction is of the utmost importance to us, and we hope to have the opportunity to welcome you back in the future and provide you with the exceptional service you deserve. If there's anything else we can do to make it up to you, please don't hesitate to let us know. Thank you once again for bringing these matters to our attention.

4/10 Poor

Panagiotis

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Leo on Mar 16, 2024
We appreciate you taking the time to share your feedback with us. While we're glad to hear from you, we're sorry to learn that your experience fell short of expectations. We strive to provide exceptional service and experiences for all our customers, and your feedback is invaluable in helping us improve. If you're open to it, we'd love to hear more about your specific concerns so we can address them and ensure a better experience for you in the future. Please don't hesitate to reach out to us directly. Thank you again for your feedback and for choosing us.

2/10 Terrible

Caley

Disliked: Cleanliness, property conditions & facilities
hidden fees, dirty conditions, rude staff, elevator is janky, loud environment…would not recommend
Stayed 4 nights in Mar 2024
Response from Leo on Mar 14, 2024
We're genuinely sorry to hear about your disappointing experience during your recent visit. Your feedback is incredibly important to us as it helps us identify areas where we can improve. Rest assured, we take your concerns seriously and are committed to addressing them promptly. We strive to provide a welcoming and comfortable environment for all our guests, and it's disheartening to learn that we fell short of your expectations in several aspects. We'll be reviewing our policies and procedures to ensure transparency regarding any fees, and we'll also be conducting a thorough inspection of our facilities to ensure cleanliness and maintenance standards are met. Additionally, we'll be providing additional training to our staff to ensure all guests receive the courteous and respectful service they deserve. Your feedback serves as a valuable reminder of the importance of continuous improvement, and we sincerely appreciate your candor. We hope you'll consider giving us another chance to provide you with the exceptional experience we strive for. Please don't hesitate to reach out to us directly if there's anything further we can do to address your concerns. Thank you for taking the time to share your feedback with us.

6/10 Okay

Jason

Liked: Cleanliness
Stayed 5 nights in Mar 2024
Response from Leo on Mar 13, 2024
Thank you for taking the time to leave feedback on your recent experience. We appreciate your honesty and value your input. We're constantly striving to improve, and your feedback helps us do just that. If there's anything specific you think we could do better to earn that extra star next time, please don't hesitate to let us know. We're here to ensure every visit exceeds your expectations. Looking forward to serving you again soon!

4/10 Poor

Bethany

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Convenient location, but many items in room in disrepair (non-functional lights, missing window shades). Bags of laundry left untended in hallway.
Stayed 1 night in Mar 2024
Response from Leo on Mar 12, 2024
Thank you for taking the time to share your feedback with us. We truly value your input and are grateful for the opportunity to address your concerns.We're delighted to hear that you found our location convenient, and we apologize for any inconveniences you experienced during your stay regarding the maintenance issues in your room and the untended laundry in the hallway. Please know that your comments have been brought to the attention of our maintenance and housekeeping teams to ensure that necessary improvements are made promptly.We strive to provide each guest with a comfortable and enjoyable experience, and your feedback helps us identify areas where we can enhance our services. We hope that despite the challenges you encountered, you were still able to find moments of relaxation and enjoyment during your time with us.Should your travels bring you back to the area, we would be honored to have another opportunity to exceed your expectations and provide you with a seamless stay. Please don't hesitate to reach out to us directly if there is anything further we can assist you with.

2/10 Terrible

Haobo

Stayed 1 night in Mar 2024
Response from Leo on Mar 31, 2024
Thank you for taking the time to share your feedback with us! We appreciate your honest review and are glad to hear that you found value in your experience. Your insights are invaluable as we continuously strive to improve and provide even better service in the future. We hope to have the opportunity to exceed your expectations on your next visit!

4/10 Poor

Heather

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Leo on Mar 12, 2024
Thank you for your feedback. We're sorry to hear your experience didn't meet expectations. Your input is valuable to us as we continuously strive to improve. Please feel free to share any specific suggestions you may have. We hope to exceed your expectations in the future.

10/10 Excellent

Nadia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Localização excelente, quarto novo, pequeno mas atende muito bem; com cafeteira e reposição cafés diariamente. Retorno com certeza!
Stayed 1 night in Feb 2024
Response from Leo on Mar 7, 2024
Thank you so much for taking the time to share your wonderful experience with us! We're thrilled to hear that you found our location excellent and that our newly renovated room met your expectations. We understand the importance of those small details, like having a coffee maker and daily replenishment of coffee, to enhance your stay. It's fantastic to know that you had everything you needed. Your kind words mean the world to us, and we can't wait to welcome you back for another fantastic stay!

8/10 Good

Wendi

Travelled with partner
Liked: Cleanliness, staff & service
Convenient location at a reasonable price.
Stayed 2 nights in Mar 2024
Response from Leo on Mar 7, 2024
Thank you so much for taking the time to share your feedback! We're thrilled to hear that you found our location convenient and our pricing reasonable. Providing our guests with a comfortable and accessible experience is always our top priority. If there's anything else we can do to enhance your next visit and turn that 4 into a 5, please don't hesitate to let us know. We look forward to welcoming you back soon!

6/10 Okay

mark

Liked: Staff & service
Disliked: Property conditions & facilities
Front doors of hotel both broken! Could use fresh coat of paint. Otherwise perfect location in Times Square.
Stayed 2 nights in Mar 2024
Response from Leo on Mar 7, 2024
Thank you for taking the time to share your feedback with us. We appreciate your detailed review. We're thrilled to hear that you enjoyed our prime location in Times Square. It's certainly one of the highlights of staying with us.Regarding your concerns about the front doors and the need for a fresh coat of paint, please accept our sincere apologies for any inconvenience caused. Rest assured, we take your comments seriously and will address these issues promptly to ensure a more comfortable and pleasant experience for all our guests.We hope to have the opportunity to welcome you back in the future and provide you with an even better stay. If there's anything else we can assist you with, please don't hesitate to reach out. Thank you once again for choosing to stay with us.

10/10 Excellent

Kathleen

Stayed 2 nights in Jul 2023
Response from Leo on Mar 6, 2024
Thank you for your amazing 5/5 review! We're thrilled you had a fantastic experience with us. Your support means everything, and we can't wait to serve you again soon!