Serves lunch and dinner

Reviews of New York Marriott Marquis

4.5 out of 5
New York Marriott Marquis
1535 Broadway, New York, NY

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1830 out of 2599 reviews" "
Rating 8 - Good. 445 out of 2599 reviews" "
Rating 6 - Okay. 175 out of 2599 reviews" "
Rating 4 - Poor. 65 out of 2599 reviews" "
Rating 2 - Terrible. 84 out of 2599 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Yanhua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, clean, safe.
Stayed 2 nights in May 2024

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly and the room was nice!
Stayed 3 nights in Apr 2024
Response from Guest Services Coordinator on May 10, 2024
Dear Valued Guest, Thank you for letting us know that your stay at New York Marriott Marquis was a great one. We are thrilled to read about your stay and how much you enjoyed our accommodations! We work hard to deliver a great experience for all of our guests, and we very much appreciate you recognizing our efforts. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future.Warm Regards,Sharifa AlphonsoGuest Services Coordinator

10/10 Excellent

Rona J

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful location in the heart of the Theatre District. Clean, modern and spacious rooms with dramatic views. The fitness center has plenty of cardio machines overlooking Times Square. I was here for a conference but will likely stay again for leisure.
Stayed 2 nights in May 2024
Response from Guest Services Coordinator on May 9, 2024
Dear Valued Guest, Thank you for being our guest at the New York Marriott Marquis and for your generous comments about our beautiful views. We are also glad that you loved our central location, comfortable accommodations, and fitness center. It was our pleasure hosting you, and we look forward to welcoming you again whenever your travels bring you back to New York City.Warm Regards,Sharifa AlphonsoGuest Services Coordinator

10/10 Excellent

Marcio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with perfect location for New York
Stayed 1 night in May 2024

10/10 Excellent

Magdoline

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean. Good service and friendly staff. This was my third time staying at this hotel
Stayed 3 nights in May 2024
Response from Guest Services Coordinator on May 8, 2024
Dear Valued Guest, Thank you for being our loyal guest at the New York Marriott Marquis and for your generous comments. We are delighted to know how much you enjoyed our refreshing accommodations and the excellent service provided by our staff. It was our pleasure hosting you, and we look forward to welcoming you again whenever your travels bring you back to New York City.Warm Regards,Sharifa AlphonsoGuest Services Coordinator

10/10 Excellent

Aneela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Marriott Marquis was a fantastic choice for our first trip to NYC. It is conveniently located within walking distance of all the major broadway theaters. Tons of great dining options in Times Square! Very nice hotel, and the staff is very helpful, especially for first timers to NY. They pointed us to a lot of sites we may not have even thought to visit otherwise. The only negative for this stay is the crowd outside when trying to enter or exit the hotel…it is Times Square though, so that should be expected. For any other first timers considering a stay in Times Square, get ready to say “No thank you” a LOT! Within 2 blocks of the hotel, there are a massive amount of people in Cosplay that will try and take pictures with you, and then try and charge you $20 for it…as well as bus tour operators trying to sell you tickets, and random monks putting bracelets on your wrist or necklaces and then demanding donations for them. All these folks can be a little pushy, but we found that an assertive “No thank you” works just fine. All that said, it was still a fantastic stay, and found the hotel to be a very safe and welcoming refuge from the hustle and bustle outside.
Response from Guest Services Coordinator on May 8, 2024
Dear Valued Guest, Thank you for choosing the New York Marriott Marquis for your first visit to New York. We are pleased to know that we exceeded all of your expectations and that you loved our beautiful property. We are also glad that you enjoyed our comfortable accommodations, prime location, and the excellent service provided by our devoted staff. We will be happy to share your kind compliments with our entire team, and they will surely appreciate it. Thank you again for your generous comments, and we hope to welcome you again whenever your travels bring you to the area.Warm Regards,Sharifa AlphonsoGuest Services Coordinator

10/10 Excellent

Liana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel in the apple hands down, excellent location close to everything properly is beautiful would definitely recommend and stay there again
Stayed 3 nights in Mar 2024

10/10 Excellent

Kristan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient and super clean hotel! We loved every minute of staying there and we will be back. Comfy beds and nice towels too!
Stayed 3 nights in May 2024

10/10 Excellent

Silvia, Boca Raton

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect
Stayed 2 nights in May 2024
Response from Guest Services Coordinator on May 6, 2024
Dear Valued Guest, On behalf of our staff, thank you for the excellent review! We are pleased to know how much you loved your stay. Whether visiting for a family vacation, a romantic getaway, or attending a conference, we enjoy being the perfect home base for your New York City stay. All of us at the New York Marriott Marquis look forward to having you visit with us again.Warm Regards,Sharifa AlphonsoGuest Services Coordinator

10/10 Excellent

Dave

Location is awesome. Elevator system is great, could be a mess if it’s a normal system. Staff always accommodating
Stayed 8 nights in Apr 2024

10/10 Excellent

Svetlana

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service and great location….if you want to me in the middle of noisy, dirty Times Square.
Stayed 3 nights in Apr 2024

10/10 Excellent

Sally Louise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from Guest Services Coordinator on May 6, 2024
Dear Valued Guest, We are thrilled you had an excellent stay at New York Marriott Marquis, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Warm Regards,Sharifa AlphonsoGuest Services Coordinator

6/10 Okay

su youn

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
We checked in April 30 at about 3pm. Tiante was at the check in counter. There was some confusion around the requests I had made at the time of booking.Tiante became quickly frustrated and without looking into my questions simply shut me down. Her tone was rude, and I was embarassed by her treatment. My English is imperfect and I couldn't help but feel somewhat bullied. When I approached another staff person to ask my questions, she intervened and once again spoke harshly toward me. Everything else about this hotel was excellent,but this interaction was very disappointing.
Stayed 3 nights in Apr 2024
Response from Guest Services Coordinator on May 4, 2024
Dear Valued Guest, Thank you for being our guest and for your detailed feedback. We genuinely apologize for the behavior of one of our front desk associates and thank you again for informing us of this incident. We understand your disappointment, and your feedback is being reviewed with the team member to see what went wrong. We strive to provide exceptional hospitality to every guest; therefore, we regret not meeting your expectations. We appreciate your patience and would welcome the opportunity to restore a favorable impression of our hotel in the future.Warm Regards,Sharifa AlphonsoGuest Services Coordinator

4/10 Poor

Melissa

Travelled with group
Liked: Property conditions & facilities
Did not give me the $40 food and drink credit they told me I would get at check-in. Overcharged me on the upgrade. Bad business practices.
Stayed 1 night in Apr 2024
Response from Guest Services Coordinator on May 5, 2024
Dear Valued Guest, Thank you for taking the time to review your stay with us. It is disappointing to read that we did not meet your expectations during this recent visit with us, and we were sorry to read you felt you were overcharged for your stay. Furthermore, we also regret that you did not receive the benefits during your recent visit. We ask that you please allow us some time to review your account and investigate a bit further. You have our assurance that we will address your concern appropriately. Thank you again for choosing us. We value your business, and we hope you will give us another opportunity to regain your trust the next time you are in the area.Warm Regards,Sharifa AlphonsoGuest Services Coordinator

10/10 Excellent

Akshaye

Liked: Cleanliness, staff & service, property conditions & facilities
Courteous staff, they were able to provide me with an early check in which was a much appreciated.
Stayed 2 nights in Apr 2024
Response from Guest Services Coordinator on May 3, 2024
Dear Valued Guest, Thank you for being our guest at the New York Marriott Marquis. We are pleased that we could provide you with a gratifying stay and are glad you appreciated early check-in. We take pride in providing exceptional hospitality to our guests, so it is great to see our efforts acknowledged. Thank you once more for your kind review. Please come back and see us again soon! Warm Regards,Sharifa Alphonso,Guest Services Coordinator

10/10 Excellent

Chau Minh

Liked: Cleanliness
Stayed 3 nights in Apr 2024
Response from Guest Services Coordinator on May 9, 2024
Dear Valued Guest, Thank you for choosing to stay with us and for taking the time to leave your rating. We are delighted to have exceeded your expectations. We believe our excellent accommodations and convenient location make us a great choice when visiting New York. It was our pleasure accommodating you. We hope you will make New York Marriott Marquis your home away from home whenever your travels bring you to our area.Warm Regards,Sharifa AlphonsoGuest Services Coordinator

10/10 Excellent

Morgan Jennifer

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The concierge and bellmen were very friendly, prompt and polite. The hotel is amazing, especially the gym (why I picked it!) My daughter loved the glass elevators you could view the floors with. Easy access to all things NYC, right by major Subways and heart of Times Square. Will stay again next time.
Stayed 3 nights in Apr 2024

10/10 Excellent

Joseng

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accessible and neat and clean.
Stayed 1 night in Jan 2024
Response from Guest Services Coordinator on May 2, 2024
Dear Valued Guest, Thank you for choosing New York Marriott Marquis and for your wonderful comments. We are pleased to know that our location was perfect for your needs during your recent stay. We are also glad that you enjoyed our refreshing and comfortable accommodations. It was a pleasure having you as our guest, and we look forward to welcoming you again whenever your travels bring you back to New York City.Warm Regards,Sharifa AlphonsoGuest Services Coordinator

6/10 Okay

Emmanuel Bennet

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Front desk upon arrival was terrible.
Stayed 5 nights in Apr 2024
Response from Guest Services Coordinator on May 1, 2024
Dear Valued Guest, Thank you for being our guest and for your constructive comment. We are extremely sorry for the issues you had with our front desk. We take these reviews seriously, and your feedback is being evaluated with our team to ensure these concerns are not repeated. Again, we apologize, and we hope you will allow us another occasion to provide you with the hospitality you deserve every time you stay with us.Warm Regards,Sharifa AlphonsoGuest Services Coordinator

8/10 Good

Robert Jerome

Liked: Cleanliness, staff & service, property conditions & facilities
Asked for body wash to be filled (it was empty) she removed it...washed with shampoo, now I'm growing hair where there was none...
Stayed 2 nights in Apr 2024

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
Love staying at the Marriott. Great location.
Stayed 1 night in Apr 2024
Response from Guest Services Coordinator on May 1, 2024
Dear Valued Guest, Thank you for choosing New York Marriott Marquis and for your generous comments. We are pleased to know that we exceeded all of your expectations and that you enjoyed your stay. We are also glad that you loved our location added to the enjoyment of your visit. Situated in the heart of Times Square, we are just steps from the best attractions in the city. We hope to welcome you again soon!Warm Regards,Sharifa AlphonsoGuest Services Coordinator

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

10/10 Excellent

Alexandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place , would stay here again
Stayed 1 night in Mar 2024
Response from Guest Services Coordinator on Apr 30, 2024
Dear Valued Guest, We are pleased you had an energizing and fulfilling stay at New York Marriott Marquis and that our attention to detail helped to elevate your visit. It is lovely to know that we will be your home every time you visit New York City. Thank you for choosing us and for the generous review.Warm Regards,Sharifa AlphonsoGuest Services Coordinator

10/10 Excellent

Mehrnoush

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I were in hotel it was very good experience everything was good. The location was excellent.
Stayed 4 nights in Apr 2024

6/10 Okay

Karen

Liked: Cleanliness
Stayed 2 nights in Apr 2024
Response from Guest Services Coordinator on Apr 30, 2024
Dear Valued Guest, Thank you for taking the time to rate your experience; we love that you could join us. However, we apologize if your stay was anything other than perfect. We would welcome another opportunity to bestow the exceptional hospitality we customarily provide. Thank you again for your feedback, and we hope to see you soon.Warm Regards,Sharifa AlphonsoGuest Services Coordinator

10/10 Excellent

Stacy Diane, Holly Hill

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best location, view & area,
Stayed 3 nights in Apr 2024
Response from Guest Services Coordinator on Apr 28, 2024
Dear Valued Guest, Thank you for choosing New York Marriott Marquis and for your wonderful comments. We are pleased to know that we exceeded all of your expectations and that you enjoyed our prime location. We are also delighted that you loved the beautiful views from your room. It was our pleasure accommodating you, and we look forward to welcoming you again soon.Warm Regards,Sharifa AlphonsoGuest Services Coordinator

10/10 Excellent

Jumana, glendale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 2 nights in Apr 2024

10/10 Excellent

Corinne Renee, chowchilla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel in the middle of Times Square. So convenient!
Stayed 3 nights in Apr 2024
Response from Guest Services Coordinator on Apr 28, 2024
Dear Valued Guest, Thank you for choosing the New York Marriott Marquis and for the kind review. We are glad our central location added enjoyment to your visit. Situated in the heart of Times Square, we are just steps from the best attractions in the city. We hope to welcome you again soon!Warm Regards,Sharifa AlphonsoGuest Services Coordinator

10/10 Excellent

carla

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel !
Stayed 4 nights in Apr 2024

10/10 Excellent

Hector

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right at the center of Times Square, 15 mins walk to Central Park great view of the city lights at night
Stayed 3 nights in Apr 2024
Response from Guest Services Coordinator on Apr 27, 2024
Dear Valued Guest, Thank you for choosing the New York Marriott Marquis during your visit to Times Square! We appreciate you sharing how much you enjoyed your stay and our great location with close proximity to Central Park, Broadway's theaters, Madison Square Garden, and much more. We are also glad that you loved the spectacular city views. Thank you again for the kind remarks, and we hope you will stay with us again soon!Warm Regards,Sharifa AlphonsoGuest Services Coordinator

10/10 Excellent

wei hui

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room space and inside room decoration pretty new and clean. Location is nice and safe.
Stayed 1 night in Apr 2024

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

6/10 Okay

Timothy

Travelled with family
Liked: Cleanliness, staff & service, amenities
OK hotel. They have some maintenance issues, and water in the carpet outside our room. But staff is very nice and helpful.
Stayed 4 nights in Apr 2024
Response from Guest Services Coordinator on Apr 26, 2024
Dear Valued Guest, Thank you for sharing your remarks about your recent stay. We apologize for the maintenance issues you encountered and for the concerns you had about the carpet. We will address your feedback with the appropriate individuals to ensure these are not repeated. On a positive note, we are happy to see you liked our hospitality. We hope you will consider giving us a second chance the next time you are in the area. Warm Regards, Sharifa Alphonso Guest Services Coordinator

10/10 Excellent

Shadontay

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Services Coordinator on Apr 27, 2024
Dear Valued Guest, We appreciate you taking the time to leave your generous rating regarding your recent visit to the New York Marriott Marquis. Your feedback is essential to us. It is a pleasure to know you enjoyed all that we have to offer. We appreciate your patronage and hope that we will have a chance to host you again in the future. Warm Regards,Sharifa AlphonsoGuest Services Coordinator

10/10 Excellent

Lisa

Travelled with family
Great location in Times Square, nice views, no issues w/noise. Very clean. Kids loved the cool elevators. So glad we chose this hotel!!
Stayed 2 nights in Apr 2024
Response from Guest Services Coordinator on Apr 25, 2024
Dear Valued Guest, Thank you for your thoughtful evaluation of your stay. Whether business or vacation, whatever, you plan, we are there to host you. Please accept our gratitude for mentioning our amazing view of the wonderful location we are situated in and that could visit these famous attractions with ease. We are glad you liked our services and hope you will allow us to host you and your family again. Warm Regards,Sharifa AlphonsoGuest Services Coordinator

10/10 Excellent

Tariq, Sugar Land

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was helpful and very welcoming
Stayed 4 nights in Apr 2024
Response from Guest Services Coordinator on Apr 24, 2024
Dear Valued Guest, Thank you for being our guest at the New York Marriott Marquis. We are pleased that we could provide you with a gratifying stay, and we appreciate your generous compliments. Evaluations like these inspire and motivate our team to continue delivering exceptional service. We hope you will choose us again whenever your travels bring you to New York City! Warm Regards,Sharifa Alphonso,Guest Services Coordinator

8/10 Good

Douglas Lynn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Our housekeeping service was exceptional. Likely not a bad view anywhere beyond the 8th floor (where the concierge is located). A bit pricey. Eat out somewhere else; the food was OK but expensive for the quality. On retrieving our baggage kept for us after checkout, you are forced to rely on a bellboy, who was upset that I didn't have cash for a tip. I guess I was supposed to know the situation for getting our bags. Be sure and use the free tickets (2 per day) for various excursions and also the $40/day allowance for food bought on site.
Stayed 4 nights in Apr 2024

10/10 Excellent

Stacy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay. I’d add more elevators
Stayed 5 nights in Mar 2024
Response from Guest Services Coordinator on Apr 24, 2024
Dear Valued Guest, It was a pleasure to read your review of the New York Marriott Marquis. We strive to provide our guests with outstanding hospitality, and your compliments serve as an encouragement to all of us. Thank you for the recommendation as well as the suggestion, and we hope to be your hotel of choice every time you visit to NY. Warm Regards,Sharifa Alphonso,Guest Services Coordinator

10/10 Excellent

Hannah Lyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love that I could see Times Square!
Stayed 1 night in Apr 2024

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great except the valet parking. For $80/night it should not take over 45 minutes to retrieve the vehicle, when they already know you are checking out.
Stayed 2 nights in Apr 2024

10/10 Excellent

Mati

Liked: Cleanliness, staff & service, property conditions & facilities
goog hotel, staffs are helpful
Stayed 2 nights in Apr 2024

8/10 Good

Sandro

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Services Coordinator on Apr 23, 2024
Dear Valued Guest, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at the New York Marriott Marquis. We look forward to your return and wish you all the best with your future travels.Warm Regards,Sharifa Alphonso,Guest Services Coordinator

8/10 Good

Alina

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property
Stayed 2 nights in Apr 2024
Response from Guest Services Coordinator on Apr 22, 2024
Dear Alina, We are glad that everything went well during your time with us and that you liked our modern property! Thank you for choosing the New York Marriott Marquis and taking the time to leave your kind feedback. We hope to have the opportunity to welcome you back any time you are in the area.Warm Regards,Sharifa Alphonso,Guest Services Coordinator

10/10 Excellent

kenneth

Travelled with family
Liked: Amenities
Great stay
Stayed 2 nights in Apr 2024

8/10 Good

Tanya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a very nice property located in the heart of Times Square. What was disappointing is the room service which came in disposable containers in a paper bag and was barely warm. It was not what was expected for this class of hotel.
Stayed 3 nights in Apr 2024
Response from Guest Services Coordinator on Apr 22, 2024
Dear Valued Guest, It is wonderful to hear how much you enjoyed your stay at the New York Marriott Marquis. We're particularly pleased that you enjoyed the convenience our location offered and that you could visit the places you had in your travel list. We have noted your feedback about the dinnerware in use and appreciate the constructive comment as we always want to hear how we can enhance our guest experience. We are delighted that your overall experience was positive, and we hope we have the chance to welcome you back!Warm Regards,Sharifa Alphonso,Guest Services Coordinator

10/10 Excellent

khadija

Travelled with family, Business traveller
Location is very convenient if u want to go uptown or downtown. Will come back.
Stayed 3 nights in Apr 2024

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities
So convient. One problem, no microwave in the room.
Stayed 2 nights in Apr 2024
Response from Guest Services Coordinator on Apr 21, 2024
Dear Valued Guest, Thank you for your review of your stay at the New York Marriott Marquis. We appreciate you pointing out our convenient location and that it was convenient for the travel plans you had. Having said that, we regret any disappointment you had. We are happy your time with us was delightful, and we look forward to welcoming you back for another great experience. Warm Regards,Sharifa Alphonso,Guest Services Coordinator

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Guest Services Coordinator on Apr 21, 2024
Dear Valued Guest, Thank you for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to the New York Marriott Marquis. Warm Regards,Sharifa Alphonso,Guest Services Coordinator