Mill Bay Ferry Terminal Tours and Activities

Beautiful location with stunning views from the room and restaurant! Wonderful staff and the most delicious breakfast. Wish we could have stayed longer!

The first night of our stay the toilet backed up. I called the front desk, the clerk was not helpful and said he didn't know what to do. He eventually brought me a plastic plunger and told me I would have to do it myself because he didn't know how. He said no manager was on site and he couldn't call. He left me with an ineffective plunger and a bucket. I called back when that wouldn't work and he came with a different plunger and I told him he needed to do it or move our room. He plunged and got water everywhere and went to leave. I told him that we needed the toilet cleaned. He informed me he wasn't sure there were supplies to do that and proceeded to try to use the toilet brush to clean the seat. I told him that wasn't acceptable and he finally used some toilet paper to clean the toilet seat. We asked to speak to a manager next day and were told that person was on their way and they would let them know we needed to talk with them. Nobody contacted us. Then we went back later and wouldn't you know it, they just stepped into a meeting. We were never contacted about this and the office staff were flippant about the issues we presented. We also booked this through Expedia and were assured parking was included (part of why we chose this location). When we arrived, the person who checked us in laughed and said Expedia does that and charged us an additional $50. There was also trash under the edge of the bed in our room. Do not recommend.