Indoor pool, outdoor pool

Reviews of Hilton Mexico City Reforma

4.5 out of 5
Hilton Mexico City Reforma
Avenida Juarez 70 Colonia Centro, Mexico City

Reviews

9.2

Wonderful

Rating 10 - Excellent. 751 out of 1010 reviews" "
Rating 8 - Good. 157 out of 1010 reviews" "
Rating 6 - Okay. 57 out of 1010 reviews" "
Rating 4 - Poor. 19 out of 1010 reviews" "
Rating 2 - Terrible. 26 out of 1010 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

sveta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Alejandra Gamboa on Mar 26, 2024
Dear Sveta, thank you for your time to value your recent stay at Hilton Mexico City Reforma and for shared your review through Expedia. We are pleased to learn that you've enjoyed your time with us and, we have met your expectations. We hope to have the opportunity to welcome you back soon.Sincerely,

10/10 Excellent

Leonard, Windham

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The barrier in the front for the first couple of days.
Stayed 6 nights in Mar 2024
Response from Alejandra Gamboa on Mar 19, 2024
Dear Leonard, thank you for your time to value your recent stay at Hilton Mexico City Reforma and for shared your review and comments through Expedia. We are pleased to learn that you enjoyed your time with us. As you well mentioned, by March 8th, we had to put a protection fence outside the building, due the demonstration for the Women Day celebration; these measurements are designed to ensure the security of all our guests and clients; we appreciate your kind understood. We hope to have the opportunity to welcome you back soon.Sincerely,

10/10 Excellent

Azucena Roman

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 3 nights in Mar 2024
Response from Alejandra Gamboa on Mar 11, 2024
Dear Azucena, thank you for your time to value your recent stay at Hilton Mexico City Reforma and for shared your review and comments through Expedia. We are pleased to learn that you enjoyed your time with us and, the location was up to your expectations. We hope to have the opportunity to welcome you back soon.Sincerely,

10/10 Excellent

Michael

Liked: Property conditions & facilities
Central location and park across the street.
Stayed 5 nights in Mar 2024
Response from Alejandra Gamboa on Mar 6, 2024
Dear Michael, thank you for your time to value your recent stay at Hilton Mexico City Reforma and for shared your review and comments through Expedia. We are pleased to learn that you enjoyed your days with us and, our privilege location just across the Alameda Central was up to your expectations. We hope to have the opportunity to welcome you back soon.Sincerely,

2/10 Terrible

Zuleyma

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
I could had stayed anywhere but I chose this hotel because of the reviews. Unfortunately, my 2 night stay was a nightmare. After our first night my husband and I woke up with cotton like material all over our face, hair, clothes, absolutely everything covered in white. I could barely even breathe and my husband had it all inside of his mouth. The floor was carpet was covered in white too, I immediately called to be changed room. The person helping us take our luggage said they had just changed the air conditioner filter to the room and it seemed the white cotton material was from that, all they did was apologized. It took forever to take it off my hair and stuff. The second day while I laid naked in my hotel room bed, two people walked in, I started yelling and panicked but so did they. My husband came out the bathroom and followed them. They continued to apologized and said they were given the room key, when we called downstairs they said they made a mistake because the room was marked as available. I cried all day of embarrassment. We also have a lot of expensive stuff, designer bags, clothes and gold. I can only imagine what could of happened had we not been in the room. All the hotel did was offer that night free. This was a horrible 2 stay for me, didn’t even feel safe living my room the last night.
Stayed 2 nights in Feb 2024
Response from Alejandra Gamboa on Mar 5, 2024
Dear Zuleyma, thank you for your time to value your recent stay at Hilton Mexico City Reforma and for shared your review and comments through Expedia. I am sorry that on this occasion we were unable to meet your expectations, I want to extend my sincerest apologies. We will take the necessary actions to improve our service. If you have any additional comment, please feel free to contact us.Best regards,

10/10 Excellent

Wendell

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 9 nights in Feb 2024
Response from Alejandra Gamboa on Feb 28, 2024
Dear Wendell, thank you for your time to value your recent stay at Hilton Mexico City Reforma and for shared your review and comments through Expedia. We are pleased to learn that you found our services and facilities to your liking and, we have met your expectations. We hope to have the opportunity to welcome you back soon.Sincerely,

10/10 Excellent

Myrna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Alejandra Gamboa on Feb 28, 2024
Estimada Myrna, gracias por su tiempo para valorar su más reciente visita a Hilton Mexico City Reforma así como por compartir su reseña y comentarios a través de Expedia. Nos complace saber que su estancia fue agradable y, que cumplió con sus expectativas. Esperamos pronto tener nuevamente el gusto de darle la bienvenida.Sinceramente,

10/10 Excellent

Kyle

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice hotel in a cool part of town. The room was gorgeous! I was sad we couldn't use the outdoor pool because of a wedding but it wasn't a big deal because there was also a smaller indoor pool. Our stay here was really nice!
Stayed 1 night in Feb 2024
Response from Alejandra Gamboa on Feb 26, 2024
Dear Kyle, thank you for your time to value your recent stay at Hilton Mexico City Reforma and for shared your review and comments through Expedia. We are pleased to learn that you enjoyed your time with us and, the location and facilities were to your liking. We hope to have the opportunity to welcome you back, so you can enjoy the outdoor pool.Sincerely,

10/10 Excellent

Annelle

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was centrally located, beautiful lobby, extremely good customer service, room was always clean every day. The room service food was great too. Close to Zócalo and historic area. Everything was great.
Stayed 4 nights in Feb 2024
Response from Alejandra Gamboa on Feb 20, 2024
Dear Annelle, thank you for your time to value your recent stay at Hilton Mexico City Reforma and for shared your review and comments through Expedia. We are pleased to know that you enjoyed your time with us and, the privilege location nearby the principal attractions at the heart of the city was up to your expectations. We hope to have the opportunity to welcome you back soon.Sincerely,

10/10 Excellent

Ariana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, nice hotel, friendly staff!
Stayed 4 nights in Feb 2024
Response from Alejandra Gamboa on Feb 16, 2024
Dear Ariana, thank you for your time to value your recent stay at Hilton Mexico City Reforma and for shared you review and comments through Expedia. We are pleased to learn that you enjoyed your time with us and, the location and services were up to your expectations. We hope to have the opportunity to welcome you back soon.Sincerely,

10/10 Excellent

Mario

Stayed 4 nights in Feb 2024
Response from Alejandra Gamboa on Mar 21, 2024
Estimado Mario, gracias por su tiempo para valorar su más reciente visita a Hilton Mexico City Reforma así como por compartir su reseña a través de Expedia. Nos complace saber que su estancia fue agradable y, que cumplió con sus expectativas. Esperamos pronto tener nuevamente el gusto de darle la bienvenida.Sinceramente,

10/10 Excellent

Felipe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Alejandra Gamboa on Mar 4, 2024
Estimado Felipe, gracias por su tiempo para valorar su más reciente visita a Hilton Mexico City Reforma así como por compartir su reseña a través de Expedia. Nos complace saber que su estancia ha sido agradable y, que ha cumplido con sus expectativas. Esperamos pronto tener nuevamente el gusto de darle la bienvenida.Sinceramente,

10/10 Excellent

Veronika

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice property. Close to so many places. The staff are amazing as well
Stayed 3 nights in Feb 2024
Response from Alejandra Gamboa on Feb 6, 2024
Dear Veronika, thank you for your time to value your recent stay at Hilton Mexico City Reforma and for shared your review and comments through Expedia. We are pleased to learn that you found our services and facilities to your liking and, the privilege location nearby the principal attractions in downtown was up to your expectations. We hope to have the opportunity to welcome you back soon.Sincerely,

10/10 Excellent

Gustavo

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing
Stayed 2 nights in Dec 2023
Response from Alejandra Gamboa on Feb 6, 2024
Dear Gustavo, thank you for your time to value your recent stay at Hilton Mexico City Reforma and for shared your review and comments through Expedia. We are pleased to learn that you found our services and facilities to your liking and, we have met your expectations. We hope to have the opportunity to welcome you back soon.Sincerely,

10/10 Excellent

Wai

Stayed 2 nights in Jan 2024
Response from Alejandra Gamboa on Mar 20, 2024
Dear Wai, thank you for your time to value your recent stay at Hilton Mexico City Reforma and for shared your review through Expedia. We are pleased to learn that you enjoyed your time with us and, we have met your expectations. We hope to have the opportunity to welcome you back soon.Sincerely,

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Good for business trip stay and family
Stayed 5 nights in Dec 2023
Response from Alejandra Gamboa on Jan 30, 2024
Dear Sandra, thank you for your time to value your recent stay at Hilton Mexico City Reforma and for shared your review and comments through Expedia. We are pleased to learn that you found our services and facilities to your liking and, we have met your expectations. We hope to have the opportunity to welcome you back soon.Sincerely,

10/10 Excellent

Maria, Fairburn

Liked: Cleanliness, staff & service, property conditions & facilities
Love this hotel
Stayed 3 nights in Jan 2024
Response from Alejandra Gamboa on Jan 29, 2024
Dear Maria, thank you for your time to value your recent stay at Hilton Mexico City Reforma and for shared your review and comments through Expedia. We are pleased to learn that you found our services and facilities to your liking and, we have met your expectations. We hope to have the opportunity to welcome you back soon.Sincerely,

10/10 Excellent

Priya

Stayed 3 nights in Jan 2024
Response from Alejandra Gamboa on Mar 20, 2024
Dear Priya, thank you for your time to value your recent stay at Hilton Mexico City Reforma and for shared your review through Expedia. We are pleased to learn that you enjoyed your time with us and, we have met your expectations. We hope to have the opportunity to welcome you back soon.Sincerely,

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Can’t complain. Bar tender Josee was amazing!
Stayed 3 nights in Jan 2024
Response from Alejandra Gamboa on Jan 24, 2024
Dear Maria, thank you for your time to value your recent stay at Hilton Mexico City Reforma and for shared your review and comments through Expedia. We are pleased to learn that you found our services and facilities to your liking and, we have met your expectations. We appreciate your recognition to Josie's work; it will be an honor to share it with her. We hope to have the opportunity to welcome you back soon.Sincerely,

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 4 nights in Nov 2023
Response from Alejandra Gamboa on Jan 23, 2024
Dear Luis, thank you for your time to value your recent stay at Hilton Mexico City Reforma and for shared your review and comments through Expedia. We are pleased to learn that you enjoyed your days with us and, we have met your expectations. We hope to have the opportunity to welcome you back soon.Sincerely,

8/10 Good

Alicia

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Alejandra Gamboa on Jan 19, 2024
Estimada Alicia, gracias por su tiempo para valorar su más reciente visita a Hilton Mexico City Reforma, así como por compartir su reseña a través de Expedia. Nos complace saber que su estancia fue agradable y, que cumplió con sus expectativas. Esperamos pronto tener nuevamente el gusto de darle la bienvenida.Sinceramente,

8/10 Good

Andreea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing, very polite and helpful.
Stayed 4 nights in Jan 2024
Response from Alejandra Gamboa on Jan 17, 2024
Dear Andreea, thank you for your time to value your recent stay at Hilton Mexico City Reforma and for shared your review and comments through Expedia. We are pleased to learn that you found our services and facilities to your liking and, we have met your expectations. We hope to have the opportunity to welcome you back soon.Sincerely,

10/10 Excellent

Melody

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in several places during our visit to CDMX and this Hilton was by far the best. Very clean, well appointed and central. Staff was great!
Stayed 1 night in Jan 2024
Response from Alejandra Gamboa on Jan 15, 2024
Dear Melody, thank you for your time to value your recent stay at Hilton Mexico City Reforma and for shared your review and comments through Expedia. We are pleased to learn that you found our services and facilities to your liking and, the privilege location at the heart of Mexico City and cleanliness were up to your expectations. We hope to have the opportunity to welcome you back soon.Sincerely,

2/10 Terrible

yolanda

Travelled with family
Disliked: Cleanliness, staff & service, amenities
Great location, great sitting areas by the bar and entrance. Furniture in room and carpet were torn. outdated, and worn-out. For the price expected nicer.
Stayed 6 nights in Dec 2023
Response from Alejandra Gamboa on Jan 25, 2024
Dear Yolanda, thank you for your time to value your recent stay at Hilton Mexico City Reforma and for shared your review and comments through Expedia. We are pleased to learn that you found our services to your liking and, we appreciate your observations about the furniture. I've already forwarded this to the Director of Operations to follow up. We hope to have the opportunity to welcome you back soon.Sincerely,

10/10 Excellent

Yesenia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Alejandra Gamboa on Jan 11, 2024
Estimada Yesenia, gracias por su tiempo para valorar su más reciente visita a Hilton Mexico City Reforma así como por compartir su reseña a través de Expedia. Nos complace saber que su estancia fue agradable y, que cumplió con sus expectativas. Esperamos pronto tener nuevamente el gusto de darle la bienvenida.Sinceramente,

8/10 Good

Iliana, San Francisco

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the location a lot and its proximity to the Zocalo (Mexico's main square). We also liked the facilities, they are well kept, unpretentious, comfortable and cozy. The only thing we were not happy with is that we hosted an event there for 120 people and at the end were approached with a surprise fee: it was a big social event for our family and friends and at the end of the event, we were told we had to pay an extra fee so the maintenance crew could clean the "pieces of paper" that were thrown on the floor. Needless to say, this was an outrageous comment especially since we had paid the entire event a week earlier and nowhere in the contract said we had to pay that additional fee. However, after contacting our event host, she managed to solve the dispute, she was kind and gracious and totally understood our position. She managed to dismiss the cost and so we concluded our stay on a positive note.
Stayed 3 nights in Dec 2023
Response from Alejandra Gamboa on Jan 11, 2024
Dear Liliana, thank you for your time to value your recent stay at Hilton Mexico City Reforma and for shared your review and comments through Expedia. We are sorry to read this time we have not met your expectations. We took pretty seriously all our guests' comments, therefore I have already forwarded your observations to my Director of Operations to take a look with the director of the area. If you want to give any additional information about your stay and the celebration of your event, please do not hesitate to contact us. We hope to have the opportunity to welcome you back in a close future and offer you a better experience. Sincerely,

10/10 Excellent

Lynn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the time of arrival the service and attention wasexceptional. Onsrestaurants
Stayed 1 night in Jan 2024
Response from Alejandra Gamboa on Jan 9, 2024
Dear Lynn, thank you for your time to value your recent stay at Hilton Mexico City Reforma and for shared your review and comments through Expedia. We are pleased to learn that you enjoyed your days with us and, our services were up to your expectations. We hope to have the opportunity to welcome you back soon.Sincerely,

10/10 Excellent

Kathy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel with comfy beds. Staff were amazing. Special thanks to Edgar behind the bar and the restaurant staff. Good location, walkable to coffee and attractions. Food was find, breakfast was good. Rooms spacious and housekeeping were lovely
Stayed 4 nights in Dec 2023
Response from Alejandra Gamboa on Dec 29, 2023
Dear Kathy, thank you for your time to value your recent stay at Hilton Mexico City Reforma and for shared your review and comments through Hotels. We are pleased to learn that you found our services and facilities to your liking and, we have met your expectations. We do appreciate your recognition to Edgar's work, it will be an honor to share it with him. We hope to have the opportunity to welcome you back soon.Sincerely,

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
This would have been a 5-Star review if my room had been as advertised. The room was supposed to come with a microwave but mine did not have one. The hotel also advertised onsite laundry, but in actuality you had to send your laundry out to a third-party who charged exhorbitant prices. Other than those two things the hotel was fine.
Stayed 7 nights in Dec 2023
Response from Alejandra Gamboa on Dec 29, 2023
Dear David, thank you for your time to value your recent stay at Hilton Mexico City Reforma and for shared your review and comments through Expedia. We are sorry to read this time we have no exceed your expectations. I have already forwarded your feedback to my Director of Operations to his review and to check the information up on system and, to avoid that this misunderstood would repeat. Thank you again for your time, I am sorry for any inconvenience you have experienced. We hope to have the opportunity to welcome you back soon and offer you a better experience.Sincerely,

10/10 Excellent

Behzad

Stayed 5 nights in Dec 2023
Response from Alejandra Gamboa on Jan 31, 2024
Dear Behzad, thank you for your time to value your recent stay at Hilton Mexico City Reforma and for shared your review through Hotels. We are pleased to learn that you found our services and facilities to your liking and, we have met your expectations. We hope to have the opportunity to welcome you back soon.Sincerely,

10/10 Excellent

NARCISO R.

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2023
Response from Alejandra Gamboa on Dec 26, 2023
Estimado Narciso, gracias por su tiempo para valorar su más reciente visita a Hilton Mexico City Reforma así como por compartir su reseña a través de Hotels. Nos complace saber que su estancia fue placentera y, que cumplió con sus expectativas. Esperamos pronto tener nuevamente el gusto de darle la bienvenida.Sinceramente,

10/10 Excellent

Enrique

Stayed 6 nights in Dec 2023
Response from Alejandra Gamboa on Dec 26, 2023
Estimado Enrique, gracias por su tiempo para valorar su más reciente visita a Hilton Mexico City Reforma así como por compartir su reseña a través de Hotels. Nos complace saber que su estancia fue agradable y que cumplió con sus expectativas. Esperamos pronto tener nuevamente el gusto de darle la bienvenida.Sinceraemente,

10/10 Excellent

Octavio

Stayed 2 nights in Dec 2023
Response from Alejandra Gamboa on Dec 26, 2023
Estimado Octavio, gracias por su tiempo para valorar su más reciente visita a Hilton Mexico City Reforma así como por compartir su reseña a través de Hotels. Nos complace saber que su estancia fue agradable y, que cumplió sus expectativas. Esperamos pronto tener nuevamente el gusto de darle la bienvenida.Sinceramente,

10/10 Excellent

Israel Diaz, The Colony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the hotel, there are many places that are just walking distance away. Convenient transportation right out side the hotel too. Excellent restaurants inside hotel.
Stayed 2 nights in Dec 2023
Response from Alejandra Gamboa on Dec 19, 2023
Dear Israel, thank you for your time to value your recent stay at Hilton Mexico City Reforma and for shared your revie and comments through Expedia. We are pleased to learn that you enjoyed your days with us and, the location and restaurant options were up to your expectations. We hope to have the opportunity to welcome you back soon.Sincerely,

10/10 Excellent

Oscar Miguel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Alejandra Gamboa on Dec 18, 2023
Estimado Oscar, gracias por su tiempo para valorar su más reciente visita a Hilton Mexico City Reforma así como por compartir su reseña a través de Expedia. Nos complace saber que su estancia fue agradable y, que cumplió con sus expectativas. Esperamos pronto tener nuevamente el gusto de darle la bienvenida.Sinceramente,

10/10 Excellent

Felipe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Alejandra Gamboa on Dec 15, 2023
Estimado Felipe, gracias por su tiempo para valorar su más reciente visita a Hilton Mexico City Reforma así como por compartir su reseña a través de Expedia. Nos complace saber que su experiencia fue placentera y, que cumplió con sus expectativas. Esperamos pronto tener nuevamente el gusto de darle la bienvenida.Sinceramente,

10/10 Excellent

Sarita Z

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is great, all of the Hotel staff was super friendly and welcoming, the rooms were clean and in order. I would definitely be back!
Stayed 5 nights in Dec 2023
Response from Alejandra Gamboa on Dec 15, 2023
Dear Sarita Z, thank your for your time to value your recent stay at Hilton Mexico City Reforma and for shared your review and comments through Expedia. We are pleased to learn that you found our services and facilities to your liking and, the locations and cleanliness were up to your expectations. We hope to have the opportunity to welcome you back soon.Sincerely,

10/10 Excellent

Danny

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel
Response from Alejandra Gamboa on Feb 13, 2024
Dear Danny, thank you for your time to value your recent stay at Hilton Mexico City Reforma and for shared your review and comments through Expedia. We are pleased to learn that you found our services and facilities to your liking and, we have met your expectations. We hope to have the opportunity to welcome you back soon.Sincerely,

10/10 Excellent

Javier

Stayed 1 night in Dec 2023
Response from Alejandra Gamboa on Dec 11, 2023
Estimado Javier, gracias por su tiempo para valorar su más reciente visita a Hilton Mexico City Reforma así como por compartir su reseña a través de Hotels. Nos complace saber que su estancia ha sido agradable y, que ha cumplido con sus expectativas. Esperamos pronto tener nuevamente el gusto de darle la bienvenida.Sinceramente,

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Response from Alejandra Gamboa on Feb 8, 2024
Dear Samuel, thank you for your time to value your recent stay at Hilton Mexico City Reforma and for shared your review and comments through Expedia. We are pleased to learn that you found our services and facilities to your liking. We hope to have the opportunity to welcome you back soon.Sincerely,

10/10 Excellent

Kathryn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room! Busy hotel but everything was fantastic
Stayed 1 night in Nov 2023
Response from Alejandra Gamboa on Dec 6, 2023
Dear Kathryn, thank you for your time to value your recent stay at Hilton Mexico City Reforma and for shared your review and comments through Expedia. We are pleased to learn that the facilities were to your liking and, we have met your expectations. We hope to have the opportunity to welcome you back soon.Sincerly,

8/10 Good

Gopal

Travelled with family
Liked: Cleanliness, staff & service, amenities
Wonderful location! Great staff, very helpful. Loved the Lobby Bar. Try the Diablo Margarita, yum! Loved unwinding here after a busy day. Breakfast at El Cardinal was very good! Busy restaurant especially in the weekends so be prepared. Housekeeping was good, attentive. Yes, we tipped a little each day. Purely optional. Provide basics like lotion and shampoo/conditioner. Room was spacious, we had a city view. Definitely needs updating, lobbies and general decor and room furniture are very dated. However, I would still highly recommend this hotel.
Response from Alejandra Gamboa on Feb 13, 2024
Dear Gopal, thank you for your time to value your recent stay at Hilton Mexico City Reforma and for shared your review and comments through Expedia. We are pleased to learn that you enjoyed your time with us and, the services were up to your expectations. We appreciate your observations about the room and facilities, I've already forwarded it to my Director of Operations to take in consideration. We hope to have the opportunity to welcome you back soon.Sincerely,

10/10 Excellent

oralia

Stayed 3 nights in Nov 2023
Response from Alejandra Gamboa on Jan 30, 2024
Estimada Oralia, gracias por su tiempo para valorar su más reciente visita a Hilton Mexico City Reforma así como por compartir su reseña a través de Expedia. Nos complace saber que su estancia fue agradable y, que cumplió con sus expectativas. Esperamos pronto tener nuevamente el gusto de darle la bienvenida.Sinceramente,

10/10 Excellent

Alicia, Sugar Grove

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Alejandra Gamboa on Dec 5, 2023
Estimada Alicia, gracias por su tiempo para valorar su más reciente visita a Hilton Mexico City Reforma así como por compartir su reseña a través de Expedia. Nos complace saber que su estancia fue agradable y que cumplió con sus expectativas. Esperamos pronto tener nuevamente el gusto de darle la bienvenida.Sinceramente,

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is so welcoming. The staff are all incredibly helpful, kind and friendly. Our room was large and clean and the bed was very comfortable. We loved the breakfast buffet on the first floor (excellent waiters) and also El Cardenal Restaurant in the lobby.
Stayed 5 nights in Nov 2023
Response from Alejandra Gamboa on Nov 30, 2023
Dear Karen, thank you for your time to value your recent stay at Hilton Mexico City Reforma and for shared your review and comments through Expedia. We are pleased to learn that you enjoyed your time with us and, the services, facilities and restaurants and food options were up to your expectations. We hope to have the opportunity to welcome you back soon.Sincerely,

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Easy walk to zocalo. Dinner was amazing.
Stayed 4 nights in Nov 2023
Response from Alejandra Gamboa on Nov 28, 2023
Dear José, thank you for your time to value your recent stay at Hilton Mexico City Reforma and for shared your review and comments through Expedia. We are pleased to learn that your stay was pleasant and, the location and food options were up to your expectations. We hope to have the opportunity to welcome you back soon.Sincerely,

10/10 Excellent

Cirila

Liked: Cleanliness, staff & service, property conditions & facilities
Thank you for everything
Stayed 2 nights in Nov 2023
Response from Alejandra Gamboa on Nov 28, 2023
Dear Cirila, thank you for your time to value your recent stay at Hilton Mexico City Reforma and for shared your review and comments. We are pleased to learn that your experience was pleasant, and we have met your expectations. We hope to have the opportunity to welcome you back soon.Sincerely,

10/10 Excellent

Carol

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel with close access to virtually everything! Very clean and safe and the staff was friendly and helpful. Will visit again!
Stayed 5 nights in Nov 2023
Response from Alejandra Gamboa on Nov 23, 2023
Dear Carol, thank you for your time to value your recent stay at Hilton Mexico City Reforma and for shared your review and comments through Expedia. We are pleased to learn that you found our services to your liking and, the cleanliness was up to your expectations. We hope to have the opportunity to welcome you back soon.Sincerely,

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Staff were super helpful the property was great. Location could not be beat. And for all this the price was fantastic
Stayed 7 nights in Nov 2023
Response from Alejandra Gamboa on Nov 23, 2023
Dear John, thank you for your time to value your recent stay at Hilton Mexico City Reforma and for shared your review and comments through Expedia. We are pleased to learn that your experience was pleasant and, the services, facilities and location were up to your expectations. We hope to have the opportunity to welcome you back soon.Sincerely,

8/10 Good

Chienming

Stayed 4 nights in Nov 2023
Response from Alejandra Gamboa on Nov 23, 2023
Dear Chienming, thank you for your time to value your recent stay at Hilton Mexico City Reforma and for shared your review through Hotels. We are pleased to learn that your experience was pleasant. We hope to have the opportunity to welcome you back soon.Sincerely,