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Overview of Hyatt Regency Mexico City

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Indoor pool
Indoor pool
Indoor pool
Room Service - Dining

Hyatt Regency Mexico City

5 out of 5

4.6/5 Wonderful

Guests rated this property 4.7/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Pet-friendly
  • Air conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided

Explore the area

    Popular LocationChapultepec Park2 min walk
    Popular LocationAuditorio Nacional12 min walk
    Popular LocationMuseo Nacional de Antropologia15 min walk
    AirportMexico City, Distrito Federal (MEX-Mexico City Intl.)40 min drive

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About this area

Mexico City

Located in Mexico City's Polanco neighborhood, Hyatt Regency Mexico City is in the business district and near a metro station. Paseo de la Reforma and Castillo de Chapultepec are cultural highlights, and travelers looking to shop may want to visit Reforma 222 and Toreo Parque Central. Traveling with kids? Don't miss Parque Zoologico de Chapultepec and Six Flags Mexico. Spend some time exploring the area's activities, including golfing. Guests love the hotel's location for the sightseeing.
Popular Location

What's nearby

  • Chapultepec Park - 2 min walk
  • Avenida Presidente Masaryk - 7 min walk
  • Auditorio Nacional - 12 min walk
  • Museo Nacional de Antropologia - 15 min walk
  • Parque Zoologico de Chapultepec - 15 min walk

Getting around

  • Mexico City Buenavista Station - 7 min drive
  • Auditorio Station - 8 min walk
  • Benito Juarez International Airport (MEX) - 37 min drive

Restaurants

  • RULFO — 1 min walk
  • YOSHIMI — 1 min walk
  • La No. 20 Polanco — 4 min walk
  • Cantina Karisma — 4 min walk
  • Alfredo di Roma — 4 min walk

About this property

Hyatt Regency Mexico City

Family-friendly Mexico City hotel in Polanco, walk to Chapultepec Park
This smoke-free hotel features 3 restaurants, an indoor pool, and a 24-hour fitness center. WiFi in public areas is free. Additionally, a coffee shop/café, outdoor tennis courts, and a sauna are onsite. All 755 rooms feature thoughtful touches like pillow menus and bathrobes, plus free WiFi, free wired Internet, and LCD TVs with cable channels. Guests will also find Select Comfort beds, 24-hour room service, and minibars.
Hyatt Regency Mexico City offers 755 accommodations with minibars and video-game consoles. Select Comfort beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. LCD televisions come with premium cable channels and pay movies. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include safes and complimentary bottled water. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include outdoor tennis courts, an indoor pool, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include Swedish massages, facials, body scrubs, and body treatments.

Awards and affiliations

This property is affiliated with the International Gay & Lesbian Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ) guests.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of GBAC STAR (Hyatt)

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Valet parking on site (USD 7.3 per day)
  • Wheelchair-accessible parking available
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee daily 6 AM–11 AM: USD 30 per person
  • 3 restaurants and 1 coffee shop/café
  • 24-hour room service
  • Coffee/tea in common area(s)

Things to do

  • 24-hour fitness center
  • 3 outdoor tennis courts
  • Aerobics classes
  • Indoor pool
  • Sauna
  • Shopping
  • Spa services
  • Steam room
  • Tennis

Family friendly

  • Indoor pool
  • In-room child care (surcharge)
  • Laundry facilities

Conveniences

  • ATM/banking services
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • English
  • French
  • Portuguese
  • Russian
  • Spanish

Business services

  • Business center
  • Conference center
  • Meeting rooms

Outdoors

  • Garden

Spa

  • Body scrubs
  • Body treatments
  • Facials
  • Massage - Swedish

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • In-room accessibility (select rooms)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding
  • Select Comfort bed

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer

Entertainment

  • Cable channels
  • LCD TV
  • Pay movies
  • Premium channels
  • Video-game console

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Desk
  • Free newspapers
  • In-room massage
  • Iron/ironing board
  • Phone
  • Safe
  • Slippers
  • Turndown service

See similar properties

Policies

Check-in

Check-in from 3 PM - midnight
Late check-in subject to availability
Express check-in

Check-out

Check-out before 1 PM
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 35 per pet, per night
2 per room (up to 44 lbs)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 30 per person (approximately)
  • Valet parking fee: USD 7.3 per day
  • Pet fee: USD 35 per pet, per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Hyatt Mexico City
Hyatt Regency Hotel Mexico City
Hyatt Regency Mexico City
Mexico City Hyatt
Mexico City Hyatt Regency
Regency Hyatt Mexico City
Hotel Nikko Mexico City
Hyatt Regency Mexico City Hotel
Hyatt Regency Mexico City Hotel
Hyatt Regency Mexico City Mexico City
Hyatt Regency Mexico City Hotel Mexico City

Frequently asked questions

4.6
Wonderful
Rating 5 - Excellent. 712 out of 993 reviews
5 - Excellent 72%
Rating 4 - Good. 212 out of 993 reviews
4 - Good 21%
Rating 3 - Okay. 42 out of 993 reviews
3 - Okay 4%
Rating 2 - Poor. 12 out of 993 reviews
2 - Poor 1%
Rating 1 - Terrible. 15 out of 993 reviews
1 - Terrible 2%

4.7/5

Cleanliness

4.6/5

Staff & service

4.5/5

Amenities

4.6/5

Property conditions & facilities

5/5 Excellent

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable room. Appreciate the light switches that are clearly marked. The desk to work on is very comfortable. The remodeling of this hotel is very well done.
Stayed 1 night in Apr 2021

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Mar 2021

4/5 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is AMAZING, if you stay do not pick any room close to the elevator because it meke toomuch noise
Stayed 3 nights in Mar 2021

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2021

5/5 Excellent

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great covid protocol, great location, and excelent cuality in the room service food
Stayed 1 night in Mar 2021