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"The good- the condo is new in a lovely hotel and in a lovely area. Pretty surroundings, fun restaurants nearby. Was a great set up for spending time with friends. The problems-The host was totally non responsive after we paid. We were unable to obtain checkin instructions despite several attempts to secure them. The place was not clean when we arrived. The bed was slept in( the towels and soap were used; the toilets were dirty; there were dirty dishes and the coffee pot was not cleaned....

"As noted above, the location and property description were great. There was an issue with the wifi though, which caused too much communication with the owner and manager. We initially were not provided the router name and there were 20 networks available. Second, the password did not work (from any of our 4 devices). At one point in a text string I received "I don't know what to tell you, several other guests have had no problem" - which was not helpful at all. It turned out that the...

"We were in Canandaigua visiting family. This was a perfect getaway."

"Property was in an excellent location, walking distance to many great restaurants and Seneca Lake! It was also a quick drive to many delicious wineries on the north end of Seneca Lake. Communication with Karen was so easy as well and she made check in and check out a breeze! The unit itself felt very safe and was so clean. It had many nice amenities and was so spacious. Would definitely stay here again if we return to the Finger Lakes! Only minor concern is that we could hear cars on the street...

"The condo was very comfortable and exactly as listed. Location is great- walking distance to restaurants and bars. Overall a good stay, however, there were some discrepancies with check-in/checkout times on the Trip itinerary versus the email from the rental company. They also expect a lot of extra cleaning from the guest even though they charge a cleaning fee."