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Hyatt Regency Rochester

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Featured Image
Indoor pool
Hypo-allergenic bedding, down comforters, pillowtop beds, in-room safe
Hypo-allergenic bedding, down comforters, pillowtop beds, in-room safe
Hypo-allergenic bedding, down comforters, pillowtop beds, in-room safe

Overview of Hyatt Regency Rochester

Hyatt Regency Rochester

3.5 out of 5

4.1/5 Very good

Guests rated this property 4.4/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Pet-friendly
  • Air conditioning
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitizer provided
  • Personal protective equipment
125 East Main Street, Rochester, NY, 14604

Explore the area

  • Popular LocationGenesee River's High Falls9 min walk
  • Popular LocationStrong10 min walk
  • Popular LocationPont de Rennes Bridge15 min walk
  • AirportRochester, NY (ROC-Greater Rochester Intl.)8 min drive

Choose dates to view prices

About this area

Rochester

Located in Rochester, Hyatt Regency Rochester is connected to the convention center. Eastman School of Music and Rochester Auditorium Theater are cultural highlights, while Main Street Armory is a notable landmark. Looking to enjoy an event or a game while in town? See what's going on at Blue Cross Arena. Break out the clubs and hit the links with a golf course and golf lessons nearby, or seek out an adventure with mountain biking and hiking/biking trails.
Visit our Rochester travel guideOpens in a new window
Map

What's nearby

  • Rochester Riverside Convention Center - 1 min walk
  • Blue Cross Arena - 6 min walk
  • Genesee River's High Falls - 9 min walk
  • Strong - 10 min walk
  • Pont de Rennes Bridge - 15 min walk

Getting around

  • Rochester Station - 11 min walk
  • Greater Rochester Intl. Airport (ROC) - 8 min drive

Restaurants

  • CORSO ~ Italian Casual — 1 min walk
  • CORSO ~ Bar — 1 min walk
  • Tapas 177 — 5 min walk
  • Dinosaur Bar-B-Que — 7 min walk
  • Pane Vino On The River — 7 min walk

About this property

Hyatt Regency Rochester

Pet-friendly hotel connected to the convention center in Rochester with restaurant
A restaurant, an indoor pool, and a fitness center are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a bar/lounge, a coffee shop/café, and a snack bar/deli are onsite. All 341 rooms feature comforts like pillowtop beds and down comforters, while conveniences include refrigerators and coffee makers. Free WiFi and iPod docks are standard, as are flat-screen TVs with cable channels. Housekeeping is available on request.
Hyatt Regency Rochester offers 341 accommodations with iPod docking stations and safes. Pillowtop beds feature down comforters. 55-inch flat-screen televisions come with premium cable channels and pay movies. Guests can make use of the in-room refrigerators and coffee/tea makers. Rooms have partially open bathrooms. Bathrooms include showers, slippers, designer toiletries, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is offered daily and hypo-allergenic bedding can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include an indoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of GBAC STAR (Hyatt)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, and dinner
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Secured covered self parking on site (surcharge; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Full breakfast available for a fee 7:00 AM–10:00 AM on weekdays and 7:00 AM–11 AM on weekends: USD 10-22 for adults and USD 9-15 for children
  • 1 restaurant and 1 coffee shop/café
  • 1 bar
  • Room service available

Things to do

  • Fitness center
  • Indoor pool

Family friendly

  • Free cribs/infant beds
  • Free rollaway/extra beds
  • Indoor pool
  • Laundry facilities
  • Refrigerator
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Languages spoken

  • English
  • Spanish

Business services

  • 24-hour business center
  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Braille signage
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • Shared microwave
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Down comforter
  • Free cribs/infant beds
  • Free rollaway beds
  • Heating (climate-controlled)
  • Hypo-allergenic bedding
  • Pillow-top mattress

Bathroom

  • Bathroom (partially open)
  • Designer toiletries
  • Hair dryer
  • Shower
  • Towels

Entertainment

  • 55-inch flat-screen TV
  • Cable channels
  • iPod dock
  • Pay movies
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Refrigerator

More

  • Connecting rooms available
  • Desk
  • Free newspapers
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Slippers

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Free WiFi
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Pool
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Policies

Check-in

Check-in from 3:00 PM - midnight
Early check-in subject to availability
Express check-in
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 60 per pet, per stay
Dogs welcome
2 per room (up to 50 lbs)
Service animals are exempt from fees
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Free rollaway/extra beds
Free cribs (infant beds)

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: between USD 10 and USD 22 for adults, USD 9 and USD 15 for children (approximately)
  • Covered self parking fee: USD 17.00 per day (in/out privileges)
  • Pet fee: USD 60 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability, amount varies)
  • An in-room safe is available for an additional fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa, Mastercard, American Express, and Discover; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property allows pets in specific rooms only (surcharges apply and can be found in the Fees section); guests can request one of these rooms by contacting the property directly, using the contact information on the booking confirmation
A car is not required for transportation to and from this property

Property is also known as

Hyatt Regency Hotel Rochester
Hyatt Regency Rochester
Hyatt Rochester
Rochester Hyatt
Rochester Hyatt Regency
Hyatt Regency Rochester Hotel Rochester
Hyatt Regency Rochester Hotel
Hyatt Regency Rochester Hotel
Hyatt Regency Rochester Rochester
Hyatt Regency Rochester Hotel Rochester

Frequently asked questions

Overall score and ratings

4.1

Very good

Rating 5 - Excellent. 233 out of 513 reviews
5 - Excellent 45%
Rating 4 - Good. 164 out of 513 reviews
4 - Good 32%
Rating 3 - Okay. 61 out of 513 reviews
3 - Okay 12%
Rating 2 - Poor. 31 out of 513 reviews
2 - Poor 6%
Rating 1 - Terrible. 24 out of 513 reviews
1 - Terrible 5%

4.4/5

Cleanliness

4.3/5

Staff & service

4.0/5

Amenities

4.2/5

Property conditions & facilities
Write a review

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved my stay at the Hyatt. The staff was so kind and helpful especially at the restaurant. Would absolutely stay here again and def recommend to others visiting Rochester. Thank you so much for a great week.
Stayed 7 nights in Oct 2021

5/5 Excellent

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The room was clean and renovated with lovely view. Elevators were fast. Staff pleasant. Starbuck staff was outstanding.
Stayed 2 nights in Oct 2021

1/5 Terrible

Travelled with family and small children
Disliked: Cleanliness, staff & service
People and staff were rude, not able to answer questions, even when requesting extra towels, which were thrown to us when i opened the door. Hallways stinks like humidity. I won’t try to stay here never again or at any other hyatt facility.
Stayed 1 night in Oct 2021

3/5 Okay

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
No chargers for electric vehicles.
Stayed 1 night in Oct 2021

5/5 Excellent

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the pool hours, nice breakfast and chill setting for any type of occasion.
Stayed 2 nights in Oct 2021