Standard Room, 1 King Bed, Non Smoking
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Reviews of American Plaza Motel

2 out of 5
American Plaza Motel
2031 Dundas Street East, London, ON

Reviews

4.8
Rating 10 - Excellent. 6 out of 152 reviews" "
Rating 8 - Good. 25 out of 152 reviews" "
Rating 6 - Okay. 30 out of 152 reviews" "
Rating 4 - Poor. 39 out of 152 reviews" "
Rating 2 - Terrible. 52 out of 152 reviews" "

4.6/10

Cleanliness

5.6/10

Staff & service

4.0/10

Amenities

4.4/10

Property conditions & facilities

4.2/10

Eco-friendliness

Reviews

4/10 Poor

Samantha

Stayed 1 night in May 2024

2/10 Terrible

Kemol

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Smelly and dirty
Stayed 1 night in Apr 2024

2/10 Terrible

Sarah

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I will never stay here again I would rather sleep in my truck then stay here. I was sitting on the bed and a cockroach started to crawl towards me and then they made their way in to the pizza we just brought
Stayed 2 nights in Jan 2024

2/10 Terrible

Joyce

Travelled with family
Disliked: Amenities
Stayed 1 night in Jan 2024

2/10 Terrible

Jim

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The website is nowhere close to reality. The place is very run down. There seems to be no effort to make very necessary repairs nor is there any evidence of the rooms being cleaned regularly. The night of our stay we were treated to a police visit to some sketchy neighbours and a 4:00 AM domestic dispute in the parking lot. I was literally afraid to go to sleep and should really have given up on the room and gone somewhere safe. This place should not be allowed to be on any room booking site.
Stayed 1 night in Jan 2024

6/10 Okay

Kirsten

Liked: Staff & service
Stayed 1 night in Jan 2024

6/10 Okay

Rozita

Stayed 3 nights in Nov 2023

4/10 Poor

Osama

Disliked: Cleanliness, staff & service, property conditions & facilities
Must be care of the cleaning and care about noises for the customers
Stayed 2 nights in Nov 2023

2/10 Terrible

Carla

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very dirty rooms, bedbugs are in every corner of the mattress, they have microwave, but it is not working so why put it in the room if you can't even use it? Is it for display only? lampshades are not working as well. Customer service is very poor. No wonder no one likes to stay in this place.
Stayed 1 night in Nov 2023

6/10 Okay

Girma

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Oct 2023

4/10 Poor

ray

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
This place needs a total makeover
Stayed 1 night in Oct 2023

4/10 Poor

Ryan

Disliked: Cleanliness, staff & service
Stayed 1 night in Oct 2023

4/10 Poor

Pam

Travelled with partner
There was no control for heat and room very hot. Sink was very high and hard to use. Things hanging off walls. No towels. Tv leaned up against wall with no remote. Noise outside room in middle of night
Stayed 1 night in Oct 2023

2/10 Terrible

Marthe

Stayed 2 nights in Oct 2023

2/10 Terrible

Yusuff

Disliked: Cleanliness, staff & service, property conditions & facilities
Very dirty
Stayed 1 night in Oct 2023

2/10 Terrible

Mireille

Disliked: Cleanliness
The motel looked like it was rented monthly to junky’s. It was full but only 3 cars in the parking lot. Screaming people and fighting during the night and not only in one room. I thought about calling the police The renovated room had moisture mushroom and we could smell it!! Not a place for childre
Stayed 1 night in Sep 2023

4/10 Poor

Marlis

Stayed 1 night in Sep 2023

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I booked this hotel online, never saw it before. I drove up to the office, the host greeted me, showed me a room, it looked decent, but had a window facing Dundas street, and it was noisy. Smelled musty also. The parking lot was empty, there were a bunch of kids running around, playing, which doesn't bother me. The two people smoking a small glass pipe set off a few bells. There were piles of garbage piled up at the front of the parking lot also. And a bunch of stuff spread out all over the place. It wasn't a good look.
Stayed 1 night in Sep 2023

4/10 Poor

Tak S.

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Handymen special. Electrical outlet beside bed don't work for lighting and CPAP machine. Microwave is not connected as outlet is hidden. Bathroom switch outlet cover is broken with big hole. Bathroom door knob is totally lose to point of falling off. Sink faucet control is reversed. TV remote would work after switching TV on. Ended up unplugging TV for sleep.
Stayed 1 night in Sep 2023

8/10 Good

Peter

Stayed 1 night in Aug 2023

6/10 Okay

Leslie

Stayed 1 night in Aug 2023

10/10 Excellent

Gail

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

6/10 Okay

Rosa

Stayed 1 night in Aug 2023

2/10 Terrible

Nabil

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The people in reception are bad
Stayed 2 nights in Jul 2023

2/10 Terrible

Travis

Stayed 1 night in Jul 2023

8/10 Good

Colleen

Stayed 1 night in Jul 2023

2/10 Terrible

John

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

4/10 Poor

Debra

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The bathroom had not been cleaned properly. There was a discarded plastic guard from someone's razor in the shower with stubble. Gross. One of the bedside lamps didn't work - and it wasn't just a lightbulb change (tried that). It was broken. The pillows were awful - huge and fat that didn't compress at all. Very uncomfortable. Would not recommend or stay again. You get what you pay for.
Stayed 1 night in Jul 2023

8/10 Good

Oleh

Stayed 1 night in Jul 2023

2/10 Terrible

Hala

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
There were literal bedbugs crawling on the sheets. I felt so uncomfortable. I ended up removing the sheets and sleeping on my own blanket. The mattress was disgusting to say the least. There were random condom rappers in the drawer next to the bed. My stay was terrible to say the least.
Stayed 1 night in Jun 2023

4/10 Poor

Larry

Stayed 1 night in Jun 2023

6/10 Okay

Jenna-Lee

Stayed 1 night in Jun 2023

2/10 Terrible

SOYAB

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Unclean, dirty, cold and broken utilities. Will never stay or recommend to friends and family.
Stayed 1 night in Jun 2023

8/10 Good

Sally

Stayed 1 night in Jun 2023

6/10 Okay

FL

a little pricey for a bare bones motel
Stayed 1 night in May 2023

6/10 Okay

Feroza

Stayed 1 night in May 2023

2/10 Terrible

Keith

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
The room was disgusting. Not clean at all. I was only supplied with a fitted sheet and a blanket. No other sheets. Everything was in a state of disrepair. Pillows were dirty looking. I had what appeared to be bug bites on my face in the morning.
Stayed 1 night in Apr 2023

6/10 Okay

Humphrey

Travelled with family and small children, Business traveller
Liked: Staff & service
The place is pretty run down. The room I had was mostly clean. The area around was a little sketchy. The person running the place was nice and pleasant. It was a room for a low price and I got what I paid for.
Stayed 1 night in Apr 2023

8/10 Good

Gregory

Liked: Staff & service
Stayed 1 night in Mar 2023

4/10 Poor

Christine

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The people at the front desk were wonderful. Everything else was terrible. For the total price of $140 CAD, not worth the minimal savings. Very uncomfortable beds, no heat control, tv didnt work. 1 pillow per bed, I was there with my family of 4. We had to use sweaters for pillows. Bed pushed right against window. Didnt feel safe.

4/10 Poor

Amy

Stayed 1 night in Dec 2022

8/10 Good

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

4/10 Poor

Luiz Carlos

Stayed 1 night in Nov 2022

6/10 Okay

Tawnie

Stayed 1 night in Nov 2022

2/10 Terrible

Tammie

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed in 37 no toilet paper reeked of pot as they sit on deck and it comescright into room A huge huge massive hair bloob in bathroom Broken toilet seat no one came to fix as 2 people advised it would bem. Checked in at 2 and they finally brought roll at 8(already got my own by then! NEVER RECOMMEND
Stayed 1 night in Oct 2022

4/10 Poor

Joanne, Hastings

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
No one mans the front desk, so have to call and wait. No soap, shampoo, 1/2 roll toilet paper, no coffee pot or glasses. Fridge inside cabinet. Curtain rod fell on my head when trying to have a shower. Bathroom counter and towel rack was so high at 5'5' I couldn't hang up the towel. TV watching was by which channel wasn't blurry enough to NOT see, pretty much only listened to tv. will never go back
Stayed 1 night in Sep 2022

4/10 Poor

Donna

Disliked: Cleanliness
It was run down, Definitely the what is the price
Stayed 1 night in Sep 2022

6/10 Okay

Stella S.

Travelled with family
Disliked: Amenities, property conditions & facilities
The only thing the room had in common with the picture is the headboards look similar. The room smelled of cigarette smoke, very old and tired looking
Stayed 1 night in Sep 2022

4/10 Poor

Stella S.

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
It was close to the airport. Bad side the room smelled of smoke very noise but they did have people staying there for a wedding so understandable
Stayed 1 night in Sep 2022

2/10 Terrible

Regan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was dirty when we arrived. Used towels and cups all over the room. Used soap on the sink. Bed half made. Pile of towels on the chair had stains. The grounds were dirty. Cups and garbage outside some rooms. Did not feel safe. Realized when we booked it, it would be basic but did not expect it to be dirty. They did give us our money back. Had to drive home and miss our event the next day as the whole town was sold out. Very disappointing.
Stayed 1 night in Sep 2022