La Cienaga Vacation Packages

THIS PLACE IS A SCAM!!! NO telling who actually owns this property, you'll never be able to speak to a manager, only an answering service that creates a "ticket" for someone else to process or "investigate". In my case, I spent 1 night by myself. After I checked out I received and email notifying me that "a dog was observed on the premises" during my time there and I was being charged a $50 fee "in accordance with their pet policy." Problem is I did not have a dog or any living being other than myself on the premises. I emailed back telling them this, but no response. After returning home, I called the number they provide for assistance. I got the answering service who kept telling me they "didn't understand" everything I was saying. They asked me to screenshot and text them a photo of the $50 charge. I did this and "someone" (no idea who I'm dealing with) texted me they would review their camera footage. Then they apologized and said the pet fee had been refunded. They sent me a receipt showing my $300 Visa deposit, then a credit to someone else's Mastercard for the $50. They kept saying they sent my refund to my MC, but I did not use a Mastercard. They told me two cards were used. I only used one card. They said they needed to connect with the "team" to verify and they would follow up. Its been a week now, and ZERO follow up, and even worse, I have suddenly received a SECOND $50 charge to my Visa Card. WHAT A BUNCH OF IDIOTS. Turning this over to my attorney.

Excellent location

The property and staff were wonderful, if ever in the area again we’ll be back!

We checked in with our Expedia reservation for a 4-night stay at La Posada de Santa Fe. We reserved a room with 2 Queen Beds and in fairness expected to pay higher rates due to Indian Market. However, the room we were given and the rate that was charged was a major disconnect and looked nothing like the photo's for this class of room on the site. The room, in no uncertain terms would be considered a DUMP!! The minute we opened the door we were hit with a strong mildew oder. We stepped in only to hear a running toilet, the very old and tired carpeting had an 8' long stain running the length, the windows were single pained and had been painted poorly too many times and came complete with dirty screens, the furniture was chipped and the room looked out onto the pool equipment. All this for an average 4-night rate, including tax and resort fees of $950. dollars per night. Needless to say we returned to the front desk and demanded a different room. The manager did his best to find us a room and we were moved to a better room close to the fountain, but it too was not without its problems. Mainly the plumbing from the bathroom was leaking into the bedroom and the entire desk floor area was sopping wet. Apparently this was an ongoing issue because the carpeting in the room was badly rippled. Overall I would say that the hotels common areas are lovely but the rooms need renovation. Sadly, I would not recommend nor would I stay at La Posada again.