Ipala Vacation Packages

I was unable to check in to my room and cannot reach anyone for assistance since it’s after hours. I booked the room after 12:00 AM on Saturday, mistakenly thinking it was for Sunday. However, check-in isn’t until 3 PM on Sunday. I contacted an Expedia assistant, but they informed me that I won’t receive a refund because I didn’t purchase any insurance option. I also tried calling the hotel’s emergency number without success. As a result, I had to book another hotel for the night and lost $150 USD.

Bell Hotel is absolutely beautiful, old charm and Spanish style is timeless, feels like you have your own villa. I plan to stay here again

Let me start by saying I’ve stayed here a few times and always have loved it. The rooms are beautiful still the staff is very friendly until something comes up then you can feel tension. I’m not gonna go into full detail about everything but I’ll just say this. You need to understand if you’re staying here. You’re going to hear loud music played at the pool during the weekends very hard to relax in your room with thumping music. Second and the part that made this stay very difficult was the Wi-Fi would drop every 30 to 45 minutes. The TV in the bedroom wouldn’t play anything because it couldn’t get a signal and they tried to make up excuse after excuse saying the rain does that although it didn’t rain the whole time I was there and then I got an email from the owner saying that the Head staff told him it was my phone configuration. It ended up being something we talked about the entire stay, which is a shame because again the place is beautiful.

Everyone at the hotel was kind and helpful, but the listing is a bit misleading. We expected a refrigerator in the room and there wasn't one. There was no cold water in the room either, though there was water available in the corridors, and it was very warm. We asked about an ice machine or a cooler, but they didn't have either. The room was clean, though the curtain had some black spots on it. We also had some issues with the AC. My cousins and I are used to the desert heat, and the humidity was rough. Luckily, the staff fixed it, and we kept the AC on for our entire stay. Breakfast was great, and the staff went out of their way to accommodate us.