2 restaurants, breakfast, lunch, dinner served; American cuisine
Check availability

Reviews of DoubleTree by Hilton Hotel Galveston Beach

4 out of 5
DoubleTree by Hilton Hotel Galveston Beach
1702 Seawall Boulevard, Galveston, TX

Reviews

7.4

Good

Rating 10 - Excellent. 371 out of 1001 reviews" "
Rating 8 - Good. 240 out of 1001 reviews" "
Rating 6 - Okay. 155 out of 1001 reviews" "
Rating 4 - Poor. 121 out of 1001 reviews" "
Rating 2 - Terrible. 114 out of 1001 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Ryan, Tucson

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This is the most dated Hilton of the 100s that I have stayed at. Looks like they bought an old beachside motel, built a tiki bar, put in a new dining room, and called it a day. Location is ok, right across from the beach, and the breakfast staff was very nice. Hilton prices for motel quality. Better options in Galveston.
Stayed 3 nights in Mar 2024

10/10 Excellent

Jorge

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and the hotel was clean.
Stayed 1 night in Jan 2024

2/10 Terrible

Georg, Bergisch Gladbach

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was dirty (it's the only and signature "corner view balcony room") and the furniture was broken, scratched, bathroom mirror was rotten, red stains on the carpet (maybe from a dog :-() the door was loose, etc. We did complain very gentle at friont desc and later by e-mail, but no response from manager of duty. Next morning: NO warm water either in the shower or in bathroom. We did check-out: NEVER AGAIN a Doubletree by HILTON!!!!
Stayed 2 nights in Apr 2024

6/10 Okay

Angelina

Travelled with partner
Disliked: Cleanliness
The room I reserved was the corner balcony room and the website claimed it had a shower/tub combo, there was no tub. There was some else's pubic hair on the shower wall, but I didn't notice until I was actually IN the shower. The balcony didn't look half as nice as the picture online and the cushions on the furniture out there were covered in mold. The foot stool in the room was splitting open. There was no microwave in the room and no coffee stirrers. The best part about the room was opening the double doors and listening to the ocean waves crashing, and that it's within walking distance of the beach and restaurants. The staff were mostly friendly. Would be nice for the onsite restaurant to have gluten free options for those of us with allergies.
Stayed 1 night in Apr 2024

10/10 Excellent

Tangelia

Stayed 1 night in Mar 2024

8/10 Good

Stephen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great property that needs some touch ups and upkeep. We were a little surprised at the condition of the room, as it was a bit beat up and run down. The staff was, however, super courteous and willing to serve.
Stayed 2 nights in Mar 2024

2/10 Terrible

Ebony

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When I entered the room and turned on the lights, roaches started to run everywhere.
Stayed 1 night in Mar 2024

2/10 Terrible

sean

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Generally grubby, 2 star place and 4 star price. Worst room in hotel. When asked to change the told us no other rooms even though place looked empty. To us it just appeared they could not be bothered?
Stayed 1 night in Mar 2024

8/10 Good

Denise

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It w
Stayed 3 nights in Mar 2024

10/10 Excellent

Mary, West Jordan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

2/10 Terrible

Abigail Elizabeth

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Our hotel room was very old and in bad shape. Our outside door onto the balcony as well as our door going into the hotel hallway did not lock, and when we asked the front deskman for help with that we were told there was no more rooms available, and it is what it is. Then, to top it all off, our shower leaked SO BAD that the wall in the other room was soaked along with all the clothes and our suitcase on that wall. Again, told there's nothing we can do because they're booked. The elevator was so creaky and scary it felt unsafe, we reached out to Hilton for some sort of resolution and they won't respond to us. I don't recommend staying here.

10/10 Excellent

Mike

Liked: Cleanliness, property conditions & facilities
Easy. To stay there
Stayed 3 nights in Mar 2024

10/10 Excellent

Heather

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very helpful and friendly. The property is really nice and the view of the ocean was beautiful. There are bikes you can cruise on the hotel provides and the beach is easily accessible.
Stayed 1 night in Mar 2024

10/10 Excellent

Santos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Bo

Stayed 1 night in Feb 2024

10/10 Excellent

June

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

MD JAMIL, Jamaica

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
I booked 3 premium rooms on February 22nd. One room carpet was wet in front of bathroom, and the room wasn't dry properly, it was bad smell all over the room. I was traveling with family from New York, so I shared other rooms. Hilton is one of the top brand in hotel industry but this time I was disappointed.
Stayed 1 night in Feb 2024

10/10 Excellent

Kathleen, Anaheim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

4/10 Poor

Yoemil, Miami

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities
Staff is not rude but very "Matter of fact" Maintenance is poor with some :make-do" fixes.
Stayed 1 night in Feb 2024

10/10 Excellent

Justice

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Receptionist was GREAT!!!! Room was clean, no issues at all. Would come again. Heads up, breakfast is not free! But is a buffet.
Stayed 1 night in Feb 2024

8/10 Good

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Can’t believe they charge so much for breakfast
Stayed 1 night in Feb 2024

2/10 Terrible

Ernestine, Lancaster

Disliked: Cleanliness, property conditions & facilities
I would not rent it again. The over view extra money was a waste. The white guy mean as heck didn’t even speak. The two blacks ladies at the desk were very nice and very helpful. They’re the only reason I’d go back. The young black guy was nonchalant he and the white guy could give a hoot. Dry customer service our first time there In Galveston and we selected this hotel thinking it was all that. But on our walk we found a better hotel next time we go and stay for a week
Stayed 1 night in Jan 2024

4/10 Poor

Kathleen

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
I used a credit card for incidentals upon check in. Do not use this card often. Immediately received a message from my credit card company that a small charge they approved, then larger charge for online gaming company was made. Credit card account closed. I cannot help but think there was an issue at check in... it's unfortunate. The staff seemed tired, the property seemed a bit worn. The microwave downstairs for customer use was old and gross inside. The snacks had airport prices.... sad, as we'd hoped for better with all of the other reviews we'd seen online...
Stayed 2 nights in Jan 2024

6/10 Okay

Piotr, Des Plaines

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Great front desk service Property needs renovation asap
Stayed 2 nights in Jan 2024

10/10 Excellent

Julius, Junction city

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay.
Stayed 1 night in Jan 2024

4/10 Poor

Gabriela

Business traveller
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
I really felt unsafe there
Stayed 1 night in Jan 2024

10/10 Excellent

Delmy

Travelled with partner
Liked: Amenities
Stayed 1 night in Jan 2024

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Jo on Jan 21, 2024
Thank You!

8/10 Good

Tami

Liked: Cleanliness, property conditions & facilities
Overall our stay was OK, not great. Definitely over priced. If you stay here, please make sure you check your bank or credit card accounts. They have charged our card for $31.65. No one seems to know why, there is nothing on our receipts that show this amount. We did not bill anything to our room, but the charge still remains. I spoke with the lady at check out and she assured me any extra charges on hold would be released. The extra charge was still there when all the other holds dropped, so I called the hotel. The man I spoke with looked through our charges and couldn’t find the charge or why it was taken out. He told me to call back the next morning and speak with the manager, Will. So, I called back the next morning and spoke with Will. Apparently Will is not a manager, he covered the mouth of the phone and was asking others why I was told to call him (like I couldn’t hear him). He acted like he was trying to help me but kept cover the mouth of the phone and talking to others. He finally comes back and says he can not find the charge or why it was taken from my account. He tells me he will have to call me back, 3 days later and still no phone call. They may not think $30 is a lot but it’s not about the amount of money, it’s the fact we are being charged for nothing. Just be careful and make sure your charges are accurate and that they didn’t take out too much!!!!
Response from Jo on Jan 21, 2024
Good Morning Tammy, My name is Jo the operations manager - If you could provide me the date of the reservation, I can review it and see where the charge was made. Also the name the reservation was under. Look forward to hearing from you.

10/10 Excellent

Patrice

Stayed 1 night in Jan 2024

10/10 Excellent

Leslee, Mesa

Stayed 1 night in Jan 2024

6/10 Okay

Kerry

6/10 Okay

MARCO

Disliked: Cleanliness
UNCLEAN. NO MANAGMENT OVERSIGHT
ROOM WAS NOT CLEAN. DISGRAFULL. TRASH BIN NOT PICKED UP, CARPET NOT CLEANED. NO MANAGEMENT SUPERVISION DOES NOT LOOK LIKE A DOUBLE TREE ELSEWHERE. OVERPRICED LOCATION.
Stayed 2 nights in Dec 2023

4/10 Poor

Patrick

The room was old torn curtain that didn’t go up or down. Tech came and fixed the best he could. He did good and competed us breakfast. But we wouldn’t stay there or recommend
Stayed 1 night in Jan 2024

10/10 Excellent

Linda

Stayed 3 nights in Dec 2023

10/10 Excellent

Juan Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Stanley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Jonathan, Chandler

Liked: Cleanliness, staff & service
Great location, nice staff. Older hotel, TV was really bad in our room. Good deal for a one night stay before a cruise.
Stayed 1 night in Dec 2023

6/10 Okay

Eve

Travelled with family
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023

4/10 Poor

Saurabh

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

4/10 Poor

Kenneth

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Outdated
Stayed 1 night in Dec 2023
Response from Travis on Dec 24, 2023
Kenneth,I wanted to apologize for your negative experience during your recent stay. Please feel free to reach out and let's discuss the issues you experienced. Travis MFront Desk Supervisor

10/10 Excellent

Lochwood

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Courteous and efficient staff. Love the way the room was decorated. Clean pool.
Stayed 1 night in Dec 2023

10/10 Excellent

DOWANNA, Desoto

Liked: Cleanliness, staff & service, property conditions & facilities
Great!
Stayed 1 night in Dec 2023

10/10 Excellent

DOWANNA, Desoto

Business traveller
Liked: Staff & service, property conditions & facilities
The morning view was beautiful!!!!!
Stayed 1 night in Dec 2023

8/10 Good

Carol

10/10 Excellent

Tammy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
How cold was it?
The resturant in the hotel was not open for dinner contrary to information I obtained during a phone call to verify restaurant. The pool bar, wrapped in heavy plastic, was open. We entered and waited to be seated. No employee approached us or seated us. We left with the plan to not return to this hotel again.
Stayed 1 night in Nov 2023

6/10 Okay

Aurelio

Stayed 2 nights in Dec 2023
Response from TravisM on Dec 22, 2023
Thanks for your feedback, let me apologize for your negative experience. Our goal is to offer a great room at a great price to create a positive experience for our guests. Although we fell short during your stay, your feedback is used to coach our team to make the next guest's experience more positive. I hope you will reach out to me so we can discuss your negative experience.

8/10 Good

Shana

Stayed 3 nights in Nov 2023

2/10 Terrible

William

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
AC was very loud . Tv was broken . Shower didn’t function properly . Half tub water and half shower. Floors were dirty
Stayed 2 nights in Nov 2023
Response from Travis on Dec 24, 2023
William,Thanks for posting your feedback in regard to your most recent stay. We apologize for your negative experience and will utilize your comments to coach our housekeeping & maintenance teams. Please feel free to reach out directly to me to discuss your concerns.Thanks,Travis MFront Desk Suipervisor