Find Spa Hotels in First Addition, Portland from CA $129

"The airport shuttle was great"

"Hotel was a relatively clean place to sleep and cleaning staff were pleasant. Physical condition of hotel needs work. Our key cards needed to be reset 4-5 different times because they randomly got demagnetized. Door to our room was physically difficult to open. Outdoor access door was supposed to be a card key entry, but they did not actually lock. Anyone could open the door from the outside. Front door staff were not attentive, carried on side conversations while checking us in and did not effectively address our key card concerns. "

"location"

"The Mark Spencer is not what it was. We have stayed here I think four times and the most recent visit likely will be our last. First kudos to the staff for being solicitous and very helpful. However our room was not cleaned well. We found an old soap wrapper in the bathroom, some lost headphones under the bed, and a spent coffee packet in the coffee maker filter basket. We didn't dare use any of the mugs or glasses in the room, some of which were visible dirty. Apparently the booking included a bottle of wine, which no one offered us. We didn't miss it but the principle of the matter is indicative. The breakfast options were nice to have but would have been better if the advertised fresh fruit had been available. We enjoyed a tasty breakfast sandwich but received it on an English muffin instead of the requested croissant. Not a huge deal but again, indicative of the attention being paid to details. Top notch drip coffee from Peru and a very good espresso helped. From check in to check out the staff uniformly were helpful and courteous. John greeted us out front upon arrival and when he learned that we were running late he most graciously helped us get our bags to our room, as we had to park across the street due to the garage being full. Easy parking which was nice. It saddens me to see what was a home-away-from-home fail to meet the standards we used to appreciate at this handsome old hotel."

"Excellent as always and a super attentive staff!"

"Check in with Sarah was not the usual for us. She was very deadpan and it seemed like we were interrupting her. She showed no emotion, was very slow, and left us wondering what she was doing in the service industry. Obviously not too happy about her job. Enjoyed our hot tub in the evening but when we went to the pool in morning there were no towels available. I went to the front desk and they said they would get some to us right away. After swimming for a half hour and a ten minute soak, still NO towels. We dripped all the way up to our room. Overall, we enjoyed our stay. Just a couple items that we had not encountered on previous stays. Still our number one choice in Vancouver. "

"Cockroach in room upon checkin"

"Stayed at downtown Portland location. It was nice and the employees were pleasant. Breakfast was decent as well."

"Our room was clean and tastefully decorated. The staff were always asking if there was anything they could for us. When their top chef was on duty, the breakfast was great. Claudio parked and retrieved our car and was helpful with local advice. He set the good tone for all that followed during our stay. The front desk was friendly and flexible and dealt with my needs before and after my hernia repair surgery, making sure my linen was freshly changed on the day I left the hospital and returned to the Dossier. I've mentioned Claudio in this review yet there were many others who were very helpful too but I can't recall their names! All in all my wife and I had a very pleasant stay which helped my recovery go as smoothly as it did."