Find Hotels by Hilton Hotels in East Rutherford from CA $196

"The staff was very helpful and nice a beautiful room. "

"Great location and comfortable beds. Staff were all very friendly. Quiet surroundings "

"Ceiling paint was cracking on ceiling, breakfast was deceitful. Expected a breakfast, but got only offered cup of coffee, pastry and fruit. Had no really good options other than fruit for myself who has a dairy allergy. "

"Best memories of a life time .. had the bestest view of time square "

"Broken lights, bathroom door, and phone in room. Wish I would have looked more at the location before I booked. It was one of the most affordable options, so you get what you "

"Clean, comfortable, convenient. Warm and accommodating staff. Definitely recommend "

"Small, fun boutique hotel, affordable, right off Times Square. Love the ambiance."

"clean and great hotel"

"We arrived at the hotel around 9:00 AM and requested an early check‑in. Despite this, we received no communication or updates from the hotel, and the standard 4:00 PM check‑in time passed without any notice. When I followed up at the front desk, I was told the room was still being cleaned. By 5:00 PM—eight hours after our arrival—we still had no information. The second front desk agent I spoke with was unable to provide any meaningful assistance. This left us no choice but to escalate the matter to the manager. Unfortunately, the manager’s response was unacceptable, unprofessional, and dismissive. He stated that the room was not ready, refused to provide even an estimated availability time, and claimed there was no way to check with the cleaning staff—an explanation that is unreasonable and concerning for a hotel of this standard. We were finally able to check in at 8:00 PM, which is four hours past the regular check‑in time. The complete lack of communication, transparency, and basic customer service caused significant inconvenience and reflects poorly on the hotel’s operational standards. The only positive aspect of this experience was Alex, who was the only staff member who provided genuine assistance and helped resolve the situation after hours of unnecessary delays. "