North America Spa Resorts

"Excellent experience overall."

"Dirty rooms, and staff never informed me of a $25 credit that I had daily "

"Great hotel, very nice staff."

"Great"

"Great location, room wasn't as advertised in pictures hotel staff did not offer to let us switch to a different room"

"The location of this hotel was excellent, close to most major sites and with restaurants and stores nearby. The room was relatively clean but in need of updating and upkeep. The mattress was uncomfortable and seemed old because it had springs. The sheets, pillows and blanket were not good quality. Overall the hotel was adequate but hasn’t been maintained well. The furniture in the lobby was worn and uncomfortable. But the location made it very convenient."

"Love love this hotel!!! Excellent location and had everything we needed! Highly recommend this hotel to everyone!"

"All the major characteristics were excellent or very good. Restaurant was especially convenient and reasonably priced. Staff friendly and welcoming, especially my maid who made a point of cleaning my room during the hour I spent at breakfast. And, you can’t beat the midtown Manhattan location, particularly if you’re traveling by train."

"This is an older property that is need of renovations. Breakfast was great as was the fitness center. What merits this low rating however is the fact that it was freezing and the hotel did not provide heat. As an older building, they only supply heat during certain times of the year. To me, that is not acceptable. I would never stay here again. I only stayed here because my reservation at a much nicer Hilton property was messed up and they were fully booked and recommended this property. I should have declined given the reviews. Lesson learned. "