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"Very friendly and helpful."

"Staff did not like children and charged us $30 per kid. No place in the website to enter my kids into the guest list. My kids were well behaved and the surprise fees plus extra taxes really hurt our budgets "

"The resort had everything we needed and is in a breathtaking landscape."

"Customers need to be warned that this isn't a hotel and the room wasn't really a room, but rather a screened-in porch. There were no windows to close - only screens. There was no shower, but rather a bathtub where people from the outside could see anyone in the tub. The bathroom sink was actually a kitchen sink that came with cockroaches. The bed was in very bad condition, sinking in the middle. There was poor lighting, no air conditioning, and nearly deafening noise from frogs outside. When we arrived, it was completely dark and to reach our room, you were required to climb a steep hill/driveway. The breakfast consisted of some cut up fruit, wheat bread, oatmeal, and coffee. The owner was friendly, trying to be accomodating and helpful."

"Alex and his mother have a beautiful property with macadamia nuts and fruit trees that you can eat from. Our room was clean, the beds were comfortable. I wish we could have spent a little more time, as we were only there for 1 night. Would reccomend."

"Good stay. Lovely property. Will definitely be back. Thank you!"

"It’s like staying in a cool treehouse. My room was very spacious and quiet. The hotel has no staff on site but easy enough to contact if you need anything (I didn’t need to contact them for anything though). Definitely a cool place to stay."

"Proximity to the park and the town of Volcano was great. Easy parking. Quiet. There is no human on-site but they thought of everything you might need. On the downside, there was no AC so it was hot one night, the decor feels very much like a hodge-lodge of items, and Bathroom lighting was really low and dingy. On the upside, big room that could have easily slept 4 if we needed it to."

"The Lodge itself was impeccably clean. The dining experience was great. Our room was perfect right down to the heated towel bar. The volcano area lookouts were nearby thus not having to travel very far. The staff were very helpful in all aspects. Would definitely recommend this Lodge."