Crystal Ski Lift Tours and Activities

The hotel needed some work on the outside. The inside had been refurbished for the upcoming Fifa games. The room was cozy and bright with the most comfortable bed my husband & I have ever slept in. The room was very clean, but modest. We also had a view of the Vancouver skyline from our 3rd floor window. Hondra, the manager, was very gracious and helpful upon our arrival and throughout our 4 day stay. She was very available, though not always onsite. We had privacy and quiet. The hotel is located in the Vancouver suburb of Collingswood. It has a lowkey vibe which was wonderful to return to after a busy day in the dynamic high energy city. If you are looking for a good budget hotel this is the one.

The property was in a great location. Unfortunately, when we checked into our room, there was a strong smell of tobacco smoke. The front desk attendant came to the room and confirmed the odor. As the property was fully booked, or our rental company’s room allocation was exhausted, they were unable to move us to another room. Instead, they sprayed air freshener in the room and left the spray bottle with us. On the Saturday, another member of staff contacted us to apologise again and asked for permission to enter the room. We agreed, and they also left a can of air freshener in an attempt to help dissipate the smell. We understand that situations like this can occasionally occur. However, given the nightly rate we paid for the accommodation, we did not feel that this was an acceptable standard, particularly as we were unable to be moved to a smoke-free room for the duration of our stay.

Fantastic staff! Building is a bit outdated.