Colonia Centro Vacation Packages

The saff was very helpful. Everything is close by. The rooms are very basic but The hotel is very clean.

The staff was very friendly & accommodating. The resort may be older, but it has the best beach in Cozumel. The biggest deficit for this resort was the lack of chairs. It was a challenge to find chairs together for our party of 4.

Overall 9/10, main drawback is check-in, which takes a really long time. We’ve been coming here for years (2009, 2011, 2015, 2018, 2019, 2023), and the food was noticeably improved this trip. Ordering off the menu is still the way to go if the buffet doesn’t have what you’d like. The buffet is average all-inclusive food, but the flattop grill had something decent for breakfast, lunch and dinner. Not the best food we’ve had, but far from the worst. The grounds show some wear, but the staff works hard to maintain them. Rooms are dated and beds are firm, but we’re barely in the room anyway. Our AC worked great (almost too well), and the TV wasn’t great but not a big deal for us. The biggest highlight is snorkeling right out front, lots of fish. We would walk to the tidal pool before the Westin and drift back with the current, you’ll see more fish this way. If you’re more adventurous, enter at the Westin, Buccanos or the old condos and float back. I’d use a dive flag or buoy if you choose this route. The staff truly stands out here, welcoming, kind, and attentive. Aldo, Kevin, Omar, Juan, Yaneth, Santiago, and Paulino were great. The activities team (Cesar, Angel, Leo, Michel) were awesome, and our son loved the kids club. Big picture, if you expect a 5-star luxury resort, you’ll probably be disappointed. But if you understand what the El Cozumeleno is, take advantage of the pros, and don’t plan to spend a ton of time in your room, you’ll likely be pleasantly surprised.

Overall not a bad place to stay for the price you pay. The location is across the street from the sea, but NOT on the sea. In Cozumel in general, in order to get in the water you either have to pay at a beach club (20$ entry fee) or find some suspicious other area that doesn’t have an entry fee. Therefore, choosing a hotel with beach/sea access would be a better choice if that’s what you plan to do in Cozumel. The room was clean. The balcony was okay, the view is the doors to other hotel rooms and a slither of sea if you don’t pay for the nicer room. 2 out of the 4 nights I was there, housekeeping took my used towels but did not give me new ones. I had to chase down housekeeping to give me clean towels- they were not that clean. The breakfast is okay for being free. There are some fruit, eggs, toast, coffee. A pitcher of water in the lobby. The pool is pretty small- about 3 feet deep and 10-13 feet long. The lounge chairs are nice. Upon losing my key card, one of the rather unkind women at the front desk told me it would be a 13 dollar fee. Never in my life staying at a hotel was there a fee for a lost key. Especially when that information wasn’t given upon check in. After asking for a towel for the lounge pool chair she made me give her a collateral so I’d return the towel. I will say one of the male staff was always kind and smiling. Otherwise the staff was kinda rude. After paying the hotel price, taxis, and food, it’s so much more worth it to stay at an all inclusive.

Rooms were as clean as they could get but need to be upgraded. Chips in tile , stains in furniture & curtains.