Find hotels near Benito Juarez Park, Cozumel from CA $74

"Overall very cleanly place. Rooms were very clean and the pool was maintained well. Staff were average. Didn’t go over anything at the resort. Beds were very uncomfortable but there were hammocks in the rooms. Beach area was awesome. You are able to get life jackets and snorkeling gear near the pool. "

"Central location, friendly helpful staff"

"Overall not a bad place to stay for the price you pay. The location is across the street from the sea, but NOT on the sea. In Cozumel in general, in order to get in the water you either have to pay at a beach club (20$ entry fee) or find some suspicious other area that doesn’t have an entry fee. Therefore, choosing a hotel with beach/sea access would be a better choice if that’s what you plan to do in Cozumel. The room was clean. The balcony was okay, the view is the doors to other hotel rooms and a slither of sea if you don’t pay for the nicer room. 2 out of the 4 nights I was there, housekeeping took my used towels but did not give me new ones. I had to chase down housekeeping to give me clean towels- they were not that clean. The breakfast is okay for being free. There are some fruit, eggs, toast, coffee. A pitcher of water in the lobby. The pool is pretty small- about 3 feet deep and 10-13 feet long. The lounge chairs are nice. Upon losing my key card, one of the rather unkind women at the front desk told me it would be a 13 dollar fee. Never in my life staying at a hotel was there a fee for a lost key. Especially when that information wasn’t given upon check in. After asking for a towel for the lounge pool chair she made me give her a collateral so I’d return the towel. I will say one of the male staff was always kind and smiling. Otherwise the staff was kinda rude. After paying the hotel price, taxis, and food, it’s so much more worth it to stay at an all inclusive. "

"3rd time staying at this property. Staff are always friendly and helpful. Great location, can walk to anywhere. "

"My experience at this hotel was quite disappointing. During my stay, I found two cockroaches in the room, which is already a serious hygiene issue. I reported it to the person in charge expecting an immediate solution, but his only response was, “I’ll report it,” without offering a room change or any alternative. Honestly, I expected a much more professional reaction to a situation like this. Another negative point was the condition of the mattress: completely worn out and sunken on one side, making it very uncomfortable to sleep. This is something basic that any hotel should take care of, as it directly impacts the guest’s experience. Additionally, the green areas showed a clear lack of maintenance. The grass was overgrown and poorly kept, giving an overall impression of neglect throughout the property. Overall, these are issues that carry a lot of weight and could be resolved with better management and customer service. Unfortunately, it was not a pleasant stay, and I believe there are many areas of opportunity that the hotel should address urgently."

"Everything was wonderful. We always enjoy our stay at the Plaza. Gilberto and Amelia are wonderful and very accommodating. We ate out and had food delivered - everything was perfect!"

"This was a nice boutique hotel close to the main street. The ocean view was nice. I loved my stay here and I look forward to coming back. "

"Beautiful place but Was absolutely horrible stay. We booked for three nights and stayed one. Refund was refused. It was impossible to sleep with noise from local bars until 3 am. And construction next door that started at 7 am"

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