This is a nice property and would be acceptable if you were visiting outside the hot season which in Merida is brief. But what is completely unacceptable is the treatment that you will receive if you book this property through a certain travel website or its subsidiary website that focuses exclusively on hotels. Specifically, we booked the most expensive room option at this hotel (a master suite) but were downgraded to the most basic accommodation as a consequence of not booking through the hotel's website where the hotel charges higher rates. We were offered no options, in particular a refund of the extra monies that we paid for the master suite that we were refused access to. There was no coffee service and no refrigerator in the room. The pool was tiny, received solar gain the entire day, and lacked any privacy being located next to a wall of glass next to the office. It was of no use whatsoever in trying to regulate our temperature in a very hot stretch of weather in Merida. The master suite that we booked and paid for had a private plunge pool and was the ONLY reason we booked this place. If sensory deprivation and a sweat lodge experience sounds good to you, this place would be a great choice. Caveat emptor.

The hotel is excellent and all the staff is great! Only one suggestion. A hotel of this category should not ask for a voluntary tip for the cleaning staff. Hotels of similar level in other parts of the world don’t ask for any extra payments.

Bonito pero no vale lo que cuesta .