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The Willows Hotel

3.0 star property
Hotel with a 24-hour front desk, near Lake Michigan

Choose dates to view prices

Photo gallery for The Willows Hotel

Premium bedding, minibar, desk, blackout drapes
Dining
Lobby
Front of property
Lobby sitting area
With its boutique charm, The Willows Hotel welcomes you to a cozy retreat near Lake Michigan. Relax by the lobby fireplace or stay connected with in-room WiFi; enjoy concierge services and luggage storage for a seamless experience.
VIP Access

Reviews

8.4 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Air conditioning
  • Free WiFi

Get more when you're a member

  • Save 15% or more on select VIP Access properties when you reach Silver tier or higher
  • Experience top-rated quality and exceptional service
  • Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Room, 1 Queen Bed (Small)

Premium bedding, minibar, desk, blackout drapes

Room, 1 Queen Bed (Small)

8.0 out of 10
Very good
(4 reviews)

Highlights

Air conditioning
Refrigerator
Flat-screen TV
Premium bedding
Blackout drapes/curtains
Bathrobes
Private bathroom
Hair dryer
  • 250 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 2 Queen Beds

Premium bedding, minibar, desk, blackout drapes

Deluxe Room, 2 Queen Beds

9.0 out of 10
Wonderful
(6 reviews)

Highlights

Air conditioning
Refrigerator
Flat-screen TV
Premium bedding
Blackout drapes/curtains
Bathrobes
Private bathroom
Hair dryer
  • 325 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed

Premium bedding, minibar, desk, blackout drapes

Standard Room, 1 Queen Bed

8.0 out of 10
Very good
(4 reviews)

Highlights

Air conditioning
Refrigerator
Flat-screen TV
Premium bedding
Blackout drapes/curtains
Bathrobes
Private bathroom
Hair dryer
  • 300 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Room, 1 King Bed

Premium bedding, minibar, desk, blackout drapes

Executive Room, 1 King Bed

Highlights

Air conditioning
Refrigerator
Flat-screen TV
Separate bedroom
Premium bedding
Blackout drapes/curtains
Bathrobes
Private bathroom
  • 350 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

Highlights

Air conditioning
Refrigerator
Flat-screen TV
Premium bedding
Blackout drapes/curtains
Bathrobes
Private bathroom
Hair dryer
  • 400 sq ft
  • Sleeps 2
  • 1 King Bed

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About the area

Located in Lakeview, a neighborhood in Chicago, The Willows Hotel is near a metro station and near the beach. Merchandise Mart and Willis Tower are notable landmarks, and travelers looking to shop may want to visit Michigan Avenue and Navy Pier. Looking to enjoy an event or a game? See what's going on at Wrigley Field or United Center. Sailing offers a great chance to get out on the surrounding water, or you can seek out an adventure with hiking/biking trails nearby.
Visit our Chicago travel guideOpens in a new window
Map
555 W Surf St, Chicago, IL, 60657

What's nearby

  • DePaul University-Lincoln Park - 16 min walk - 1.4 km
  • Lincoln Park Zoo - 19 min walk - 1.6 km
  • Wrigley Field - 3 min drive - 2.8 km
  • Michigan Avenue - 5 min drive - 4.6 km
  • Navy Pier - 9 min drive - 7.4 km

Getting around

  • Chicago Clybourn Station - 4 min drive
  • Diversy Station - 11 min walk
  • Chicago O'Hare Intl. Airport (ORD) - 37 min drive

Restaurants

  • ‪Duke Of Perth - ‬3 min walk
  • ‪Cesar's Killer Margaritas - ‬3 min walk
  • ‪The Crepe Shop - ‬3 min walk
  • ‪Jimmy John's - ‬3 min walk
  • ‪The Original Pancake House - ‬3 min walk

About this property

The Willows Hotel

Boutique hotel near Lake Michigan
The Willows Hotel provides a fireplace in the lobby and more. Guests can connect to free in-room WiFi.
You'll also find perks like:
  • A front-desk safe, luggage storage, and a 24-hour front desk
  • An elevator, concierge services, and smoke-free premises
  • Coffee/tea in the lobby and a vending machine
  • Guest reviews give top marks for the helpful staff and location
Room features
All 55 rooms offer comforts such as premium bedding and air conditioning, as well as thoughtful touches like free WiFi and bathrobes. Guest reviews speak positively of the clean rooms at the property.
Other amenities include:
  • Bathrooms with shower/tub combinations and free toiletries
  • Flat-screen TVs with cable channels
  • Refrigerators, housekeeping, and desks

Languages

English, Romanian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (USD 25 per day)

Food and drink

  • Coffee and tea in common areas

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (on request)

Accessibility

  • Elevator

More

  • 1 building
  • 4 floors
  • Built in 1906
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Nearby parking fee: USD 25 per day (300 ft away)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector and a first aid kit

Property is also known as

Hotel Willows
Willows Chicago
Willows Hotel
Willows Hotel Chicago
The Willows Hotel Hotel
The Willows Hotel Chicago
The Willows Hotel Hotel Chicago

Frequently asked questions

Is The Willows Hotel pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at The Willows Hotel?

As of Aug 23, 2025, prices found for a 1-night stay for 2 adults at The Willows Hotel on Sept 22, 2025 start from CA $205.34, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What time is check-in at The Willows Hotel?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at The Willows Hotel?

Check-out is at 11 AM.

Where is The Willows Hotel located?

Located in Lakeview, this boutique hotel is within a 15-minute walk of Lincoln Park and Lake Michigan. Wrigley Field and Michigan Avenue are also within 3 mi (5 km). Diversy Station is 11 minutes by foot and Wellington Station is 12 minutes.

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The Willows Hotel Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 519 out of 1004 reviews
Rating 8 - Good. 262 out of 1004 reviews
Rating 6 - Okay. 125 out of 1004 reviews
Rating 4 - Poor. 67 out of 1004 reviews
Rating 2 - Terrible. 31 out of 1004 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Susan

Liked: Cleanliness, amenities, property conditions & facilities
Great location and clean
Stayed 3 nights in Aug 2025

10/10 Excellent

Elizabeth

Great stay
Stayed 1 night in May 2025

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quirky small hotel in a great neighborhood of Chicago. Perfect to walk to Cubs game.
Stayed 1 night in Aug 2025

10/10 Excellent

Clinton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would definitely stay here again if coming to Chicago but not staying downtown. Close to Lake Michigan and plenty of dining options. Area around hotel was quiet and safe.
Stayed 2 nights in Jul 2025

6/10 Okay

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great spot
Stayed 1 night in Jul 2025

10/10 Excellent

Kathy

Liked: Cleanliness, amenities, property conditions & facilities
Helpful staff, clean room, terrific location!
Stayed 3 nights in Jun 2025

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything about this place! Gorgeous room, fantastic location, very nice staff. Definitely will stay here again.
Stayed 1 night in Jun 2025

10/10 Excellent

Kelli

Great location!
Stayed 2 nights in Jun 2025

8/10 Good

Derek

Liked: Cleanliness, amenities, property conditions & facilities
I had great stay at property. I was only in town for 2 days the location was perfect
Stayed 3 nights in Jun 2025

10/10 Excellent

Howard

Liked: Cleanliness, amenities, property conditions & facilities
Great boutique hotel, right in the heart of Lakeview neighborhood. Very convenient for us on our trip. I highly recommend this property
Stayed 3 nights in Jul 2025

8/10 Good

Katherine

Liked: Cleanliness, staff & service
Worked out great
Stayed 2 nights in Aug 2025

10/10 Excellent

Dawn

Liked: Cleanliness, property conditions & facilities
Great location and great staff!
Stayed 4 nights in May 2025

10/10 Excellent

Bianca

Liked: Cleanliness, staff & service
Loved it! Close to wrigley!
Stayed 1 night in Jul 2025

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Jul 2025

10/10 Excellent

Charles

Liked: Staff & service
Location
Stayed 3 nights in Jul 2025

10/10 Excellent

Roland

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the atmosphere and the staff was very friendly.
Stayed 1 night in Apr 2025

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and very comfortable beds. We enjoyed our stay here.
Stayed 1 night in May 2025

8/10 Good

Diana

Liked: Cleanliness, staff & service
Reasonably priced, good location, short walk to Wrigley. An in-room coffee maker would be convenient
Stayed 1 night in Jul 2025

10/10 Excellent

Wendy

Liked: Cleanliness, amenities, property conditions & facilities
Excellent boutique hotel. Great big rooms with charm, adorable lobby to relax in. Would def stay again.
Stayed 2 nights in May 2025

10/10 Excellent

Timothy

Liked: Cleanliness, amenities, property conditions & facilities
Great location! Great neighborhood! Reasonable price. Quiet.
Stayed 2 nights in Jul 2025

6/10 Okay

blanca

Liked: Cleanliness, staff & service
The room looked nothing like the photos.
Stayed 1 night in Aug 2025

8/10 Good

SUSAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, older building, friendly staff. Very convenient. Nice location.
Stayed 3 nights in Jun 2025

6/10 Okay

Carrie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was really hot outside and our room was not very cool so we were uncomfortable. Besides that it was a nice stay.
Stayed 2 nights in Jul 2025

8/10 Good

Ann

We liked the location of the hotel and it's old school charm. The hotel seems a little musty and needs to be freshened up a bit.
Stayed 1 night in Jun 2025

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely little hotel tucked away from all the hustle and bustle of the big city
Stayed 1 night in May 2025