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The Gwen, a Luxury Collection Hotel, Michigan Avenue Chicago

Photo gallery for The Gwen, a Luxury Collection Hotel, Michigan Avenue Chicago

Exterior
Balcony
Frette Italian sheets, premium bedding, in-room safe, desk
Frette Italian sheets, premium bedding, in-room safe, desk
Superior Suite, 1 King Bed with Sofa bed, Terrace, City View | Frette Italian sheets, premium bedding, in-room safe, desk

Overview of The Gwen, a Luxury Collection Hotel, Michigan Avenue Chicago

The Gwen, a Luxury Collection Hotel, Michigan Avenue Chicago

4.5 star property

9.2/10 Wonderful

Popular amenities

  • Free WiFi
  • Pet-friendly
  • Air conditioning
  • Restaurant
  • Gym
  • Breakfast available
Map
521 North Rush Street, Chicago, IL, 60611

Explore the area

  • Popular LocationGrant Park11 min walk
  • Popular LocationMillennium Park12 min walk
  • Popular LocationNavy Pier16 min walk
  • AirportChicago, IL (ORD-O'Hare Intl.)41 min drive

Room options

About this area

Chicago

The Gwen, a Luxury Collection Hotel, Michigan Avenue Chicago is located in Downtown Chicago, a neighborhood in Chicago, and is on the Strip and near the beach. Michigan Avenue and Navy Pier are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Millennium Park. Looking to enjoy an event or a game? See what's going on at Soldier Field or United Center. Spend some time exploring the area's activities, including boat tours, segway rentals/tours, and golfing.
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Map

What's nearby

  • Northwestern Memorial Hospital - 6 min walk
  • Grant Park - 11 min walk
  • Millennium Park - 12 min walk
  • Navy Pier - 16 min walk
  • Chicago Riverwalk - 3 min drive

Getting around

  • Grand Station (Red Line) - 3 min walk
  • Millennium Station - 11 min walk
  • Chicago O'Hare Intl. Airport (ORD) - 38 min drive

Restaurants

  • Big Bowl - 2 min walk
  • Eataly - 2 min walk
  • The Purple Pig - 2 min walk
  • Bandera Restaurant - 3 min walk
  • Pizzeria UNO - 3 min walk

About this property

The Gwen, a Luxury Collection Hotel, Michigan Avenue Chicago

4.5-star luxury hotel near Navy Pier
Near Michigan Avenue and Millennium Park, The Gwen, a Luxury Collection Hotel, Michigan Avenue Chicago provides a rooftop terrace, a shopping mall on site, and a bar. Enjoy Mediterranean cuisine and al fresco dining at the two onsite restaurants. Free WiFi in public areas is available to all guests, along with a 24-hour gym and a 24-hour business center.
You'll also enjoy the following perks during your stay:
  • Full breakfast (surcharge), valet parking (surcharge), and an electric car charging station
  • Express check-out, luggage storage, and coffee/tea in the lobby
  • An elevator, a 24-hour front desk, and free newspapers
  • Guest reviews speak highly of the helpful staff and location
Room features
All 311 rooms have comforts such as 24-hour room service and premium bedding, in addition to thoughtful touches like pillow menus and laptop-compatible safes. Guests reviews speak well of the clean rooms at the property.
Other conveniences in all rooms include:
  • Hypo-allergenic bedding and Frette Italian sheets
  • Bathrooms with separate tubs/showers and free toiletries
  • 65-inch HDTVs with premium channels
  • Refrigerators, heating, and daily housekeeping

Languages

Bosnian, Chinese (Mandarin), English, Indonesian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Follows standard cleaning and disinfection practices of Commitment to Clean (Marriott)

Social distancing

Social distancing measures in place

Safety measures

Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: WiFi (USD 19.95 per day)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Secured, covered valet parking on site (USD 75 per day; includes in/out privileges)
  • Electric car charging station on site
  • Wheelchair-accessible van parking available
  • Height restrictions apply for onsite parking

Food and drink

  • Daily full breakfast available for a fee: USD 14–20 for adults and USD 14–20 for children
  • 2 restaurants
  • A bar/lounge
  • Coffee and tea in common areas

Restaurants on site

  • Kostali
  • Upstairs at The Gwen

Things to do

  • 24-hour gym
  • Shopping mall

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Daily housekeeping
  • Multilingual staff
  • Porter/bellhop

Business services

  • 14 meeting rooms
  • 24-hour business center
  • 3,388 square feet of conference space

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Grab bar near toilet
  • Height-adjustable showerhead
  • In-room accessibility
  • Lever door handles
  • Low-height counter and sink
  • Low-height view port in door
  • Raised toilet seat
  • Roll-in shower (select rooms)
  • Transfer shower
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • Ballroom
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Frette Italian sheets
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Towels

Entertainment

  • 65-inch LCD TV with premium cable channels
  • iPod dock

Food and drink

  • 24-hour room service
  • Free bottled water
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

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Policies

Check-in

Check-in from 3:00 PM - 2:00 AM
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 125 per pet, per stay
Service animals are welcome, and are exempt from fees
2 per room (up to 24 lbs per pet)

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: USD 150.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Breakfast fee: between USD 14.00 and USD 20.00 for adults, USD 14.00 and USD 20.00 for children (approximately)
  • Fee for in-room wireless Internet: USD 19.95 per day (rates may vary)
  • Covered valet parking fee: USD 75.00 per day (in/out privileges)
  • Pet fee: USD 125 per pet, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Gwen Luxury Collection Hotel Chicago
Gwen Luxury Collection Hotel
Gwen Luxury Collection Chicago
Gwen Luxury Collection

Frequently asked questions

Is The Gwen, a Luxury Collection Hotel, Michigan Avenue Chicago pet-friendly?

Yes, this hotel allows pets (limit 2 per room) with a maximum weight of up to 24 lbs per pet. There's a fee of USD 125 per pet, per stay. Service animals are exempt from fees.

How much does it cost to stay at The Gwen, a Luxury Collection Hotel, Michigan Avenue Chicago?

As of Jan 31, 2023, prices found for a 1-night stay for 2 adults at The Gwen, a Luxury Collection Hotel, Michigan Avenue Chicago on Feb 2, 2023 start from CA $306.52, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at The Gwen, a Luxury Collection Hotel, Michigan Avenue Chicago?

Valet parking is available for USD 75.00 per day.

What time is check-in at The Gwen, a Luxury Collection Hotel, Michigan Avenue Chicago?

Check-in is from 3:00 PM - 2:00 AM. Late check-in is available during limited hours.

What time is check-out at The Gwen, a Luxury Collection Hotel, Michigan Avenue Chicago?

Check-out is at noon.

Where is The Gwen, a Luxury Collection Hotel, Michigan Avenue Chicago located?

Located in Downtown Chicago, this luxury hotel is steps from Tribune Tower and Michigan Avenue. Navy Pier and Millennium Park are also within 1 mi (2 km). Grand Station (Red Line) is only a 3-minute walk and Chicago Station (Red Line) is 10 minutes.

Can I cancel my reservation for free at The Gwen, a Luxury Collection Hotel, Michigan Avenue Chicago and receive a full refund?

Yes, The Gwen, a Luxury Collection Hotel, Michigan Avenue Chicago offers free cancellation on select room rates, because flexibility matters! Please refer to The Gwen, a Luxury Collection Hotel, Michigan Avenue Chicago cancellation policy on our site for more details about any exclusions or requirements.

The Gwen, a Luxury Collection Hotel, Michigan Avenue Chicago Reviews

The Gwen, a Luxury Collection Hotel, Michigan Avenue Chicago Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 745 out of 1003 reviews" "
" "10 - Excellent 74%
Rating 8 - Good. 154 out of 1003 reviews" "
" "8 - Good 15%
Rating 6 - Okay. 64 out of 1003 reviews" "
" "6 - Okay 6%
Rating 4 - Poor. 22 out of 1003 reviews" "
" "4 - Poor 2%
Rating 2 - Terrible. 18 out of 1003 reviews" "
" "2 - Terrible 2%

9.4/10

Cleanliness

9.1/10

Staff & service

8.8/10

Amenities

9.3/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Caryn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the Gwen were very professional and accommodating. We were in town celebrating my husband’s 50th and everything was wonderful. Ramon and Mary Claire at the Concierge were super helpful. Ramon’s recommendations for dinner and local events were perfect. My husband loved the extra amenities. Our whole family used the fitness room which was great. The location of the hotel is in the heart of the city. As recommended by Ramon, we used Grid Transportation to and from the airport. Excellent service and great communication, even with last minute changes. Must go to Joe’s Seafood Prime Steak and Stone Crab across from the hotel. The service is impeccable. And Sean, our waiter was incredible. Wonderful experience. Van Gogh’s Immersive Experience at the Lighthouse ArtSpace was worth visiting. Also had a really fun night at Caberet Zazou. Topped off the trip with a Blackhawks game and an amazing dinner at Gibson’s Bar & Steakhouse. Our servers Elvis and Alex were amazing, as was the Managing Partner Kathy. The steaks were to die for, as were the grand desserts (Crème Brûlée and Turtle Pie). We had an amazing weekend and The Gwen was a big part of that. We highly recommend and hope to return soon.
Stayed 4 nights in Jan 2023

10/10 Excellent

MARIA CAROLINA

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, top service. Totally recommended. Loved the place

10/10 Excellent

Diane, Center Conway

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in the heart of Magnificent Mile. Hotel modern, updated & very clean; staff extremely courteous & helpful when needed.

10/10 Excellent

Tyrone

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2022

10/10 Excellent

Ryan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and accommodating. Great location. Good parking rate.
Stayed 1 night in Oct 2022

10/10 Excellent

John, Las Vegas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel rooms were standard but a little bigger and very nice. the beds were comfortable! Ramon, the concierge was the best ever! I went for a concert with two teenage girls and he booked all of our transportation for the entire stay, including having a taxi wait for me while I made sure the girls got into the United Center. He was super helpful!
Stayed 1 night in Oct 2022

6/10 Okay

John, Dripping Springs

Liked: Cleanliness, staff & service, property conditions & facilities
Location was good. Rooom prices were much higher than the value compared to surrounding facilities.
Stayed 2 nights in Oct 2022

10/10 Excellent

ashley

Travelled with partner, Travelled with group
Great stay! Stayed last year very clean and nice but price increased about $250
Stayed 1 night in Oct 2020

10/10 Excellent

Judith

Stayed 1 night in Oct 2022

10/10 Excellent

Geoffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022