10/10 Excellent
Caryn
Travelled with family
Jan 24, 2023
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the Gwen were very professional and accommodating. We were in town celebrating my husband’s 50th and everything was wonderful. Ramon and Mary Claire at the Concierge were super helpful. Ramon’s recommendations for dinner and local events were perfect. My husband loved the extra amenities. Our whole family used the fitness room which was great. The location of the hotel is in the heart of the city. As recommended by Ramon, we used Grid Transportation to and from the airport. Excellent service and great communication, even with last minute changes. Must go to Joe’s Seafood Prime Steak and Stone Crab across from the hotel. The service is impeccable. And Sean, our waiter was incredible. Wonderful experience. Van Gogh’s Immersive Experience at the Lighthouse ArtSpace was worth visiting. Also had a really fun night at Caberet Zazou. Topped off the trip with a Blackhawks game and an amazing dinner at Gibson’s Bar & Steakhouse. Our servers Elvis and Alex were amazing, as was the Managing Partner Kathy. The steaks were to die for, as were the grand desserts (Crème Brûlée and Turtle Pie). We had an amazing weekend and The Gwen was a big part of that. We highly recommend and hope to return soon.
Caryn
Stayed 4 nights in Jan 2023