Sheraton Grand Chicago Riverwalk is located in Downtown Chicago, a neighborhood in Chicago, and is in a shopping district and on the riverwalk. John Hancock Center and Willis Tower are notable landmarks, and travelers looking to shop may want to visit Michigan Avenue and Navy Pier. Check out an event or a game at Soldier Field, and consider making time for Lincoln Park Zoo, a top attraction not to be missed. Spend some time exploring the area's activities, including golfing. Guests appreciate the hotel's location for the sightseeing.
Located close to Michigan Avenue and Millennium Park, Sheraton Grand Chicago Riverwalk provides a grocery/convenience store, a terrace, and a coffee shop/cafe. Be sure to enjoy a meal at any of the 3 onsite restaurants, which feature American cuisine and al fresco dining.
Free WiFi in public areas is available to all guests, along with dry cleaning/laundry services and 2 bars.
You'll also enjoy perks such as:
An indoor pool with sun loungers
Continental breakfast (surcharge), self parking (surcharge), and express check-out
A porter/bellhop, a front desk safe, and luggage storage
ATM/banking services, a vending machine, and 43 meeting rooms
Guest reviews speak well of the walkable location
Room features
All 1218 rooms boast comforts such as pillow menus and laptop-friendly workspaces, in addition to perks like desk chairs and air conditioning. Guest reviews say good things about the clean, comfortable rooms at the property.
Extra conveniences in all rooms include:
Pillowtop mattresses, down comforters, and free cribs/infant beds
Free toiletries and hair dryers
Flat-screen TVs with Netflix, streaming services, and cable channels
Wardrobes/closets, recycling, and coffee/tea makers
Follows standard cleaning and disinfection practices of Commitment to Clean (Marriott)
Follows industry cleaning and disinfection practices of SafeStay (AHLA - USA)
Social distancing
Contactless check-in and check-out
Protective shields in place at main contact areas
Social distancing measures in place
Safety measures
Personal protective equipment worn by staff
Temperature checks given to staff
Hand sanitizer provided
This information is provided by our partners.
Property amenities
Internet
Available in all rooms: WiFi (USD 14.95 per day)
Available in some public areas: Free WiFi
Parking and transportation
Self parking on site (USD 65 per day; includes in/out privileges)
Height restrictions apply for onsite parking
Food and drink
Continental breakfast available for a fee daily: USD 29 per person
3 restaurants and 1 coffee shop/cafe
2 bars/lounges
Room service available
Restaurants on site
Shulas Steak House
LB Bistro and Patissere
Link
Chicago Burger Company
ChiBar
Things to do
24-hour fitness center
Indoor pool
Family friendly
Free cribs/infant beds
Grocery/convenience store
Indoor pool
Snack bar/deli
Conveniences
ATM/banking services
Ballroom
Banquet hall
Elevator
Front-desk safe
Gift shop/newsstand
Grocery/convenience store
Vending machine
Guest services
24-hour front desk
Concierge services
Daily housekeeping
Dry cleaning service
Luggage storage
Multilingual staff
Porter/bellhop
Tour/ticket assistance
Wedding services
Business services
Business center
Computer station
Conference space (125000 square feet)
Meeting rooms - 43
Outdoors
Pool sun loungers
Terrace
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Pets allowed for an extra charge of USD 0 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 per room (up to 75 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation
Children and extra beds
Children are welcome
2 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 25.0 per night
Free cribs are available on request at the property
Property payment types
Important information
Fees
You'll be asked to pay the following charges at the property:
Destination fee: USD 20 per accommodation, per night. This fee does not apply to children under 18 years of age.
We have included all charges provided to us by the property.
Optional extras
Fee for continental breakfast: USD 29 per person (approximately)
Fee for in-room wireless Internet: USD 14.95 per day (rates may vary)
Self parking fee: USD 65 per day (in/out privileges)
Pet fee: USD 0 per pet, per day
Service animals are exempt from fees
Late check-out is available for a fee (subject to availability)
Rollaway bed fee: USD 25.0 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
We should mention
Pool access available from 7:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)
Property is also known as
Sheraton Chicago Hotel & Towers
Sheraton Chicago Towers
Chicago Sheraton
Sheraton Grand Chicago Hotel
Sheraton Grand Chicago
Sheraton Grand Chicago
Sheraton Chicago Riverwalk
Sheraton Grand Chicago Riverwalk Hotel
Sheraton Grand Chicago Riverwalk Chicago
Sheraton Grand Chicago Riverwalk Hotel Chicago
Frequently asked questions
Does Sheraton Grand Chicago Riverwalk have a pool?
Yes, this property has an indoor pool. Pool access is from 7:00 AM–10:00 PM.
How much does it cost to stay at Sheraton Grand Chicago Riverwalk?
As of Jan 27, 2023, prices found for a 1-night stay for 2 adults at Sheraton Grand Chicago Riverwalk on Feb 10, 2023 start from CA $193.11, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Is Sheraton Grand Chicago Riverwalk pet-friendly?
Yes, this property allows dogs (limit 1 per room) with a maximum weight of up to 75 lbs per pet. There's a fee of USD 0 per pet, per day. Service animals are exempt from fees.
How much is parking at Sheraton Grand Chicago Riverwalk?
Self parking is available for USD 65 per day.
What time is check-in at Sheraton Grand Chicago Riverwalk?
Check-in is from 4:00 PM - midnight. Late check-in is available during limited hours.
What time is check-out at Sheraton Grand Chicago Riverwalk?
Check-out is at noon. Late check-out is available for a fee (subject to availability).
Where is Sheraton Grand Chicago Riverwalk located?
Located in Downtown Chicago, this hotel is within a 15-minute walk of Michigan Avenue, Millennium Park, and Navy Pier. Art Institute of Chicago and John Hancock Center are also within 1 mi (2 km). Grand Station (Red Line) is 12 minutes by foot and State Station is 12 minutes.
Can I cancel my reservation for free at Sheraton Grand Chicago Riverwalk and receive a full refund?
Yes, Sheraton Grand Chicago Riverwalk offers free cancellation on select room rates, because flexibility matters! Please refer to Sheraton Grand Chicago Riverwalk cancellation policy on our site for more details about any exclusions or requirements.
We verify reviews to ensure the traveller booked with Expedia Group. Travellers may receive a savings voucher when they submit a review. We publish all reviews, positive or negative, that meet our guidelines.More informationOpens in a new window
Rating 10 - Excellent. 538 out of 1026 reviews" "
10 - Excellent
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" "10 - Excellent 52%
Rating 8 - Good. 263 out of 1026 reviews" "
8 - Good
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" "8 - Good 26%
Rating 6 - Okay. 118 out of 1026 reviews" "
6 - Okay
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" "6 - Okay 12%
Rating 4 - Poor. 58 out of 1026 reviews" "
4 - Poor
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" "4 - Poor 6%
Rating 2 - Terrible. 49 out of 1026 reviews" "
2 - Terrible
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" "2 - Terrible 5%
8.7/10
Cleanliness
8.6/10
Staff & service
7.7/10
Amenities
8.4/10
Property conditions & facilities
8.3/10
Eco-friendliness
Reviews
8/10 Good
Denice
Travelled with partner
Jan 24, 2023
Liked: Cleanliness, staff & service, amenities
Did their best with a large convention.
Too Cold. Granted it was January but we had to set the room temp to 80 and it still was chilly in our room.
Pros - Good location. One block from Magnificent mile, convenient store, clean, well maintained, friendly staff.
Cons - shower clogged a couple of times in different days.
The property is in a very good location close to the river and in a beautiful area now, security in the hotel very poor, and the environment it’s no a family hotel like Expedia posted it on their site , I got my nephews coat stolen when we talk to the security guards very poor customer service basically they were unwilling to helps us I can even hear one of them talking over the walkie-talkie complaining and not willing to help, be aware of this location if you are going with the family I will definitely check other hotel instead
The rooms are really outdated even the renovated rooms. Our toilet was running non stop the heat kept going on and off so it was really cold and the main amenity on why we booked which was the swimming pool was closed for cleaning unexpectedly. I feel as though they had a lot of guest for New Years and closed the pool on purpose. I never would’ve booked this hotel had I known the pool was closed.
The room was very cold. We asked for more towels and body wash and it took forever for them to bring them up. They did fix the heater pretty quickly but overall I will not stay there again
First and foremost, we had a beautiful interaction with Rachael who assisted us in checking in. She was professional and prompt when helping us get settled in. Rachael went above and beyond for us as we were celebrating our anniversary and recommended some amazing places to visit and some of the amenities that we should experience during our stay. This made our stay extra special. THANK YOU RACHAEL.