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Sheraton Grand Chicago Riverwalk

Photo gallery for Sheraton Grand Chicago Riverwalk

Front of property
Terrace/patio
Exterior
Down comforters, pillowtop beds, in-room safe, desk
3 restaurants, breakfast, lunch, dinner served; American cuisine

Overview of Sheraton Grand Chicago Riverwalk

Sheraton Grand Chicago Riverwalk

4.0 star property
8.4 out of 10 Very good
8.4/10 Very good

Popular amenities

  • Pool
  • Pet-friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym
Map
301 E North Water St, Chicago, IL, 60611

Explore the area

  • Popular LocationMillennium Park11 min walk
  • Popular LocationGrant Park15 min walk
  • Popular LocationNavy Pier17 min walk
  • AirportChicago, IL (ORD-O'Hare Intl.)38 min drive

Room options

About this area

Chicago

Sheraton Grand Chicago Riverwalk is located in Downtown Chicago, a neighborhood in Chicago, and is in a shopping district and on the riverwalk. John Hancock Center and Willis Tower are notable landmarks, and travelers looking to shop may want to visit Michigan Avenue and Navy Pier. Looking to enjoy an event or a game? See what's going on at Soldier Field or Wrigley Field. Spend some time exploring the area's activities, including golfing. Guests appreciate the hotel's location for the sightseeing.
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Map

What's nearby

  • Chicago Riverwalk - 9 min walk
  • Michigan Avenue - 9 min walk
  • Millennium Park - 11 min walk
  • Grant Park - 15 min walk
  • Navy Pier - 17 min walk

Getting around

  • Millennium Station - 12 min walk
  • Grand Station (Red Line) - 12 min walk
  • Chicago O'Hare Intl. Airport (ORD) - 38 min drive

Restaurants

  • Egg Harbor Cafe - 5 min walk
  • Swissôtel Chicago Lobby Lounge - 5 min walk
  • Lizzie McNeill's - 3 min walk
  • BIG Bar - 5 min walk
  • Robert's Pizza and Dough Company - 5 min walk

About this property

Sheraton Grand Chicago Riverwalk

4-star hotel near Grant Park
Located close to Michigan Avenue and Millennium Park, Sheraton Grand Chicago Riverwalk provides a grocery/convenience store, a terrace, and a coffee shop/cafe. Be sure to enjoy a meal at any of the 3 onsite restaurants, which feature American cuisine and al fresco dining. Free WiFi in public areas is available to all guests, along with dry cleaning/laundry services and 2 bars.
You'll also enjoy perks such as:
  • An indoor pool with sun loungers
  • Continental breakfast (surcharge), self parking (surcharge), and express check-out
  • A banquet hall, tour/ticket assistance, and multilingual staff
  • A front-desk safe, luggage storage, and a ballroom
  • Guest reviews speak well of the walkable location
Room features
All 1218 rooms boast comforts such as pillow menus and laptop-friendly workspaces, in addition to perks like desk chairs and air conditioning. Guest reviews say good things about the clean, comfortable rooms at the property.
Extra conveniences in all rooms include:
  • Pillowtop mattresses, down comforters, and free cribs/infant beds
  • Free toiletries and hair dryers
  • Flat-screen TVs with Netflix, streaming services, and cable channels
  • Wardrobes/closets, recycling, and coffee/tea makers

Languages

English, French, German, Italian, Portuguese, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Follows standard cleaning and disinfection practices of Commitment to Clean (Marriott)
Follows industry cleaning and disinfection practices of SafeStay (AHLA - USA)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: WiFi (USD 14.95 per day)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Self parking on site (USD 65 per day; includes in/out privileges)

Food and drink

  • Daily continental breakfast available 6:30 AM–11:30 AM for a fee: USD 29 per person
  • 2 bars/lounges
  • 3 restaurants
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • ChiBar
  • Chicago Burger Company
  • LB Bistro and Patissere
  • Link
  • Shulas Steak House

Things to do

  • 24-hour gym
  • Indoor pool

Family friendly

  • Free crib
  • Grocery/convenience store
  • Indoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 125,000 square feet of conference space
  • 43 meeting rooms
  • Business center
  • Computer station

Outdoors

  • On a river
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom available in select rooms
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Grab bar near toilet
  • Height-adjustable showerhead
  • High-pile carpet in room
  • In-room accessibility
  • Lever door handles
  • Low-height counter and sink
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Roll-in shower available in select rooms
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant

More

  • Ballroom
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free crib
  • Pillow menu
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste on request
  • Towels

Entertainment

  • Flat-screen TV with cable channels
  • Netflix
  • Pay movies
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Safe

Similar properties

Policies

Check-in

Check-in from 4:00 PM - midnight
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 0 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 per room (up to 75 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
2 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 25.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Destination fee: USD 20 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately USD 29 per person
  • Fee for in-room wireless Internet: USD 14.95 per day (rates may vary)
  • Self parking fee: USD 65 per day (in/out privileges)
  • Pet fee: USD 0 per pet, per day
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 25.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

Pool access available from 7:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Sheraton Chicago Hotel & Towers
Sheraton Chicago Towers
Chicago Sheraton
Sheraton Grand Chicago Hotel
Sheraton Grand Chicago
Sheraton Grand Chicago
Sheraton Chicago Riverwalk
Sheraton Grand Chicago Riverwalk Hotel
Sheraton Grand Chicago Riverwalk Chicago
Sheraton Grand Chicago Riverwalk Hotel Chicago

Frequently asked questions

Does Sheraton Grand Chicago Riverwalk have a pool?

Yes, this property has an indoor pool. Pool access is from 7:00 AM–10:00 PM.

How much does it cost to stay at Sheraton Grand Chicago Riverwalk?

As of Jun 5, 2023, prices found for a 1-night stay for 2 adults at Sheraton Grand Chicago Riverwalk on Jun 16, 2023 start from CA $310.39, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Sheraton Grand Chicago Riverwalk pet-friendly?

Yes, this property allows dogs (limit 1 per room) with a maximum weight of up to 75 lbs per pet. There's a fee of USD 0 per pet, per day. Service animals are exempt from fees.

How much is parking at Sheraton Grand Chicago Riverwalk?

Self parking is available for USD 65 per day.

What time is check-in at Sheraton Grand Chicago Riverwalk?

Check-in is from 4:00 PM - midnight. Late check-in is available during limited hours.

What time is check-out at Sheraton Grand Chicago Riverwalk?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Where is Sheraton Grand Chicago Riverwalk located?

Located in Downtown Chicago, this hotel is within a 15-minute walk of Michigan Avenue and Millennium Park. Art Institute of Chicago and Navy Pier are also within 1 mi (2 km). Grand Station (Red Line) is 12 minutes by foot and State Station is 12 minutes.

Sheraton Grand Chicago Riverwalk Reviews

Sheraton Grand Chicago Riverwalk Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 549 out of 1013 reviews" "
" "10 - Excellent 54%
Rating 8 - Good. 242 out of 1013 reviews" "
" "8 - Good 24%
Rating 6 - Okay. 119 out of 1013 reviews" "
" "6 - Okay 12%
Rating 4 - Poor. 53 out of 1013 reviews" "
" "4 - Poor 5%
Rating 2 - Terrible. 50 out of 1013 reviews" "
" "2 - Terrible 5%

8.8/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

vidya

Disliked: Staff & service
At the time of checkout , they charged me for two nights destination fee- whereas I stayed for just one night.
Stayed 1 night in May 2023

6/10 Okay

KEESHAWN, ECORSE

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
A lot of the restaurants closed early
Stayed 2 nights in May 2023

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Such a beautiful hotel located in a prime location on the river. The staff go out of their way to be polite and helpful. We’ll definitely look to stay here again.
Stayed 1 night in May 2023

8/10 Good

Lucia

Liked: Staff & service, property conditions & facilities
Stayed 1 night in May 2023

10/10 Excellent

Gy

Liked: Cleanliness, staff & service, property conditions & facilities
What's not to love!? Everything about our stay was perfect. The hotel is immaculate, the staff was very helpful, very friendly and made you feel like a V.I.P. Chicago is gorgeous and the location is unbeatable!!
Stayed 3 nights in May 2023

10/10 Excellent

Golsar

Liked: Cleanliness, staff & service, property conditions & facilities
We had a great time
Stayed 1 night in May 2023

2/10 Terrible

chao

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The room situation and service is terrible
Stayed 4 nights in May 2023

10/10 Excellent

Amber

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was wonderful, helpful, and incredibly accommodating. Room was quiet and bed was comfortable. The only weird notes were a). There wasn’t a fitted sheet on the mattress and b). they discontinued their in-room mini bar option so the refrigerator wasn’t usable (door was sealed and unopenable).
Stayed 2 nights in May 2023

10/10 Excellent

Saad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. On the river walk close to everything! The view was amazing.
Stayed 2 nights in May 2023

8/10 Good

Emmanuel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved it
Stayed 2 nights in May 2023