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Overview of Sheraton Grand Chicago

Photo gallery

Featured Image
Indoor pool, open 7:00 AM to 10:00 PM, sun loungers
Down comforters, pillowtop beds, minibar, in-room safe
Down comforters, pillowtop beds, minibar, in-room safe
Down comforters, pillowtop beds, minibar, in-room safe

Sheraton Grand Chicago

4 out of 5

4.2/5 Very good

Guests rated this property 4.4/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Pet-friendly
  • Air conditioning
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitizer provided

Explore the area

    Popular LocationMichigan Avenue6 min walk
    Popular LocationChicago Riverwalk7 min walk
    Popular LocationNorthwestern Memorial Hospital10 min walk
    AirportChicago, IL (MDW-Midway Intl.)25 min drive

Choose dates to view prices

Sorry, this property is temporarily unavailable Fri., Apr. 03 2020 - Thu., May 13 2021.

Executive Suite, 1 Bedroom, Non Smoking, Lake View

  • 614 sq ft
  • Lake view
  • Sleeps 3
  • 1 King Bed

Junior Suite, 1 Bedroom, Non Smoking

  • 520 sq ft
  • Sleeps 4
  • 1 King Bed

Club Room, 1 King Bed, Non Smoking

  • 332 sq ft
  • Sleeps 3
  • 1 King Bed

Family Room, 2 Double Beds, Non Smoking

  • 351 sq ft
  • Sleeps 5
  • 2 Double Beds

Club Room, 2 Double Beds, Non Smoking

  • 332 sq ft
  • Sleeps 4
  • 2 Double Beds

Room, 2 Double Beds, Non Smoking, River View

  • 332 sq ft
  • River view
  • Sleeps 4
  • 2 Double Beds

Room, 1 King Bed, Non Smoking, River View

  • 332 sq ft
  • River view
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed, Non Smoking

  • 332 sq ft
  • Sleeps 3
  • 1 King Bed

Suite, 1 Bedroom, Non Smoking

  • 710 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Room, 2 Double Beds, Non Smoking

  • 332 sq ft
  • Sleeps 4
  • 2 Double Beds

About this area

Chicago

Located in Chicago's Near North Side neighborhood, Sheraton Grand Chicago is in the city center and on the riverwalk. John Hancock Center and Navy Pier are notable landmarks, and some of the area's popular attractions include John G. Shedd Aquarium and Lincoln Park Zoo. Looking to enjoy an event or a game? See what's going on at Soldier Field or Wrigley Field. Spend some time exploring the area's activities, including golfing. Guests appreciate the hotel's location for the sightseeing.
Popular Location

What's nearby

  • Michigan Avenue - 6 min walk
  • Chicago Riverwalk - 7 min walk
  • Northwestern Memorial Hospital - 10 min walk
  • Chicago Water Tower - 14 min walk
  • Cloud Gate - 19 min walk

Getting around

  • Grand Station (Red Line) - 11 min walk
  • Millennium Station - 13 min walk
  • Chicago Midway Airport (MDW) - 27 min drive

Restaurants

  • Shulas Steak House — 1 min walk
  • LB Bistro and Patissere — 1 min walk
  • Howells & Hood — 3 min walk
  • Niu Japanese Fusion — 4 min walk
  • Shula's Steak House — 4 min walk

About this property

Sheraton Grand Chicago

Riverwalk Chicago hotel in Near North Side, walk to Michigan Avenue
Along with 3 restaurants, this smoke-free hotel has an indoor pool and 2 bars/lounges. WiFi in public areas is free. Additionally, a 24-hour fitness center, a bar/lounge, and a coffee shop/café are onsite. All 1218 rooms offer comforts like pillowtop beds and pillow menus, plus WiFi and flat-screen TVs with cable channels. Guests will also find Netflix, minibars, and room service.
Sheraton Grand Chicago offers 1218 accommodations with minibars and safes. Pillowtop beds feature down comforters. A pillow menu is available. Flat-screen televisions come with cable channels, pay movies, and Netflix. Bathrooms include complimentary toiletries and hair dryers.

This Chicago hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Follows standard cleaning and disinfection practices of Commitment to Clean (Marriott)
Follows industry cleaning and disinfection practices of SafeStay (AHLA - USA)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Masks are required at the property
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: WiFi (USD 14.95 per day)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (USD 63 per day; includes in/out privileges)
  • Valet parking on site (USD 73 per day; includes in/out privileges)
  • Wheelchair-accessible parking available
  • Height restrictions apply for onsite parking

Food and drink

  • Continental breakfast available for a fee daily 6:30 AM–11:30 AM: USD 29 per person
  • 3 restaurants and 1 coffee shop/café
  • 2 bars/lounges
  • Room service available

Things to do

  • 24-hour fitness center
  • Indoor pool

Family friendly

  • Dry cleaning service
  • Free cribs/infant beds
  • Grocery/convenience store
  • Indoor pool
  • Snack bar/deli

Conveniences

  • Ballroom
  • Banquet hall
  • Elevator
  • Front-desk safe
  • Gift shop/newsstand
  • Grocery/convenience store
  • Newspapers in lobby

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • French
  • Italian
  • Portuguese
  • Spanish

Business services

  • 43 meeting rooms
  • Business center
  • Computer station
  • Conference space (125000 square feet)

Outdoors

  • Pool sun loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Braille signage
  • Grab bar near toilet
  • In-room accessibility
  • Lever door handles
  • Low-height counter and sink
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Down comforter
  • Free cribs/infant beds
  • Heating (climate-controlled)
  • Pillow menu
  • Pillow-top mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • Cable channels
  • Flat-screen TV
  • Netflix
  • Pay movies
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Recycling
  • Safe

Similar properties

The average per-night price is based on the lowest price found within the past 24 hours for the next 30 nights. All prices include taxes and fees and are based on a 1-night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.

See similar properties

Policies

Check-in

Check-in from 4:00 PM - midnight
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

This property is closed from April 3 2020 to May 13 2021 (dates subject to change).

Access methods

Staffed front desk

Pets

Pets stay free
Dogs only
1 per room (up to 75 lbs)
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children stay free when using existing bedding
Rollaway/extra beds are available for USD 25.0 per night
Free cribs (infant beds)

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for continental breakfast: USD 29 per person (approximately)
  • Fee for in-room wireless Internet: USD 14.95 per day (rates may vary)
  • Self parking fee: USD 63 per day (in/out privileges)
  • Valet parking fee: USD 73 per day (in/out privileges)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: USD 25.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

Pool access available from 7:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation
Parking height restrictions apply

Property is also known as

Sheraton Chicago Hotel & Towers
Sheraton Chicago Towers
Chicago Sheraton
Sheraton Grand Chicago Hotel
Sheraton Grand Chicago
Sheraton Grand Chicago Hotel
Sheraton Grand Chicago Chicago
Sheraton Grand Chicago Hotel Chicago

Frequently asked questions

Can I cancel my reservation for free at Sheraton Grand Chicago and receive a full refund?
Yes, Sheraton Grand Chicago offers free cancellation on select room rates, because flexibility matters! Please refer to Sheraton Grand Chicago cancellation policy on our site for more details about any exclusions or requirements.
Does Sheraton Grand Chicago have a pool?
Yes, this property has an indoor pool. Pool access is from 7:00 AM–10:00 PM.
Is Sheraton Grand Chicago pet-friendly?
Yes, this property allows dogs (limit 1 per room) with a maximum weight of up to 75 lbs per pet. Service animals are exempt from fees.
How much is parking at Sheraton Grand Chicago?
Self parking is available for USD 63 per day. Valet parking is available for USD 73 per day.
What time is check-in at Sheraton Grand Chicago?
Check-in is from 4:00 PM - midnight. Late check-in is available during limited hours.
What time is check-out at Sheraton Grand Chicago?
Check-out is at noon. Late check-out is available for a fee (subject to availability).
Where is Sheraton Grand Chicago located?
Located in Near North Side, this hotel is within a 15-minute walk of Michigan Avenue and Navy Pier. Millennium Park and John Hancock Center are also within 1 mi (2 km). Grand Station (Red Line) is 11 minutes by foot and Randolph-Wabash Station is 13 minutes.

Overall score and ratings

4.2

Very good

Rating 5 - Excellent. 638 out of 1259 reviews
5 - Excellent 51%
Rating 4 - Good. 388 out of 1259 reviews
4 - Good 31%
Rating 3 - Okay. 120 out of 1259 reviews
3 - Okay 10%
Rating 2 - Poor. 73 out of 1259 reviews
2 - Poor 6%
Rating 1 - Terrible. 40 out of 1259 reviews
1 - Terrible 3%

4.4/5

Cleanliness

4.3/5

Staff & service

4.1/5

Amenities

4.3/5

Property conditions & facilities

4/5 Good

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great location. Next to the river, shopping center and the cinema.
Stayed 1 night in Jan 2020

4/5 Good

Liked: Cleanliness, staff & service, room comfort
Just OK
It was apparent that due to the COVID 19 just hitting the US the hotel was pretty quiet. We have stayed here before and had a much nicer room. It seemed like they placed us in an older section of the hotel. That was after asking me if I booked this on a non Sheraton site. We usually stay at the IVY or the loft hotel which is close to the Sheraton. We may continue to stay elsewhere based on the quality of the room we were give and the fact that the hotel was pretty much empty.
Stayed 2 nights in Mar 2020

2/5 Poor

Stayed 3 nights in Mar 2020

5/5 Excellent

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2020

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel!
My stay was excellent! Very clean and accommodating.
Stayed 2 nights in Mar 2020

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