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Sheraton Grand Chicago

Photo gallery for Sheraton Grand Chicago

Featured Image
Indoor pool, open 7:00 AM to 10:00 PM, sun loungers
Down comforters, pillowtop beds, minibar, in-room safe
Down comforters, pillowtop beds, minibar, in-room safe
Down comforters, pillowtop beds, minibar, in-room safe

Overview of Sheraton Grand Chicago

Sheraton Grand Chicago

4 out of 5

4.2/5 Very good

Guests rated this property 4.4/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Pet-friendly
  • Air conditioning
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitizer provided
  • Personal protective equipment
301 E North Water St, Chicago, IL, 60611

Explore the area

  • Popular LocationGrant Park12 min walk
  • Popular LocationNavy Pier13 min walk
  • Popular LocationMillennium Park15 min walk
  • AirportChicago, IL (ORD-O'Hare Intl.)23 min drive

Choose dates to view prices

About this area

Chicago

Sheraton Grand Chicago is located in Near North Side, a neighborhood in Chicago, and is in the city center and on the riverwalk. John Hancock Center and Navy Pier are notable landmarks, and some of the area's popular attractions include John G. Shedd Aquarium and Lincoln Park Zoo. Looking to enjoy an event or a game? See what's going on at Soldier Field or Wrigley Field. Spend some time exploring the area's activities, including golfing. Guests appreciate the hotel's location for the sightseeing.
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Map

What's nearby

  • Michigan Avenue - 7 min walk
  • Chicago Riverwalk - 7 min walk
  • Grant Park - 12 min walk
  • Navy Pier - 13 min walk
  • Millennium Park - 15 min walk

Getting around

  • Grand Station (Red Line) - 11 min walk
  • Millennium Station - 13 min walk
  • Chicago O'Hare International Airport (ORD) - 23 min drive

Restaurants

  • Shulas Steak House — 1 min walk
  • LB Bistro and Patissere — 1 min walk
  • Howells & Hood — 3 min walk
  • Niu Japanese Fusion — 4 min walk
  • Shula's Steak House — 4 min walk

About this property

Sheraton Grand Chicago

Riverwalk Chicago hotel in Near North Side, near Michigan Avenue
Along with 3 restaurants, this smoke-free hotel has an indoor pool and 2 bars/lounges. WiFi in public areas is free. Additionally, a 24-hour fitness center, a bar/lounge, and a coffee shop/café are onsite. All 1218 rooms offer comforts like pillowtop beds and pillow menus, plus WiFi and flat-screen TVs with cable channels. Guests will also find Netflix, minibars, and room service.
Sheraton Grand Chicago offers 1218 accommodations with minibars and safes. Pillowtop beds feature down comforters. A pillow menu is available. Flat-screen televisions come with cable channels, pay movies, and Netflix. Bathrooms include complimentary toiletries and hair dryers.

This Chicago hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Follows standard cleaning and disinfection practices of Commitment to Clean (Marriott)
Follows industry cleaning and disinfection practices of SafeStay (AHLA - USA)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: WiFi (USD 14.95 per day)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (USD 63 per day; includes in/out privileges)
  • Valet parking on site (USD 73 per day; includes in/out privileges)
  • Wheelchair-accessible parking available
  • Height restrictions apply for onsite parking

Food and drink

  • Continental breakfast available for a fee daily 6:30 AM–11:30 AM: USD 29 per person
  • 3 restaurants and 1 coffee shop/café
  • 2 bars/lounges
  • Room service available

Things to do

  • 24-hour fitness center
  • Indoor pool

Family friendly

  • Free cribs/infant beds
  • Grocery/convenience store
  • Indoor pool
  • Snack bar/deli

Conveniences

  • Ballroom
  • Banquet hall
  • Elevator
  • Front-desk safe
  • Gift shop/newsstand
  • Grocery/convenience store
  • Newspapers in lobby

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • French
  • Italian
  • Portuguese
  • Spanish

Business services

  • Business center
  • Computer station
  • Conference space (125000 square feet)
  • Meeting rooms - 43

Outdoors

  • Pool sun loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Braille signage
  • Grab bar near toilet
  • Height-adjustable showerhead
  • In-room accessibility
  • Lever door handles
  • Low-height counter and sink
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Roll-in shower (select rooms)
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Down comforter
  • Free cribs/infant beds
  • Heating (climate-controlled)
  • Pillow menu
  • Pillow-top mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • Cable channels
  • Flat-screen TV
  • Netflix
  • Pay movies
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Recycling
  • Safe

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Policies

Check-in

Check-in from 4:00 PM - midnight
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets stay free
Dogs welcome
1 per room (up to 75 lbs)
Service animals are exempt from fees
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children stay free when using existing bedding
Rollaway/extra beds are available for USD 25.0 per night
Free cribs (infant beds)

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for continental breakfast: USD 29 per person (approximately)
  • Fee for in-room wireless Internet: USD 14.95 per day (rates may vary)
  • Self parking fee: USD 63 per day (in/out privileges)
  • Valet parking fee: USD 73 per day (in/out privileges)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: USD 25.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Union Pay; cash is not accepted

We should mention

Pool access available from 7:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Sheraton Chicago Hotel & Towers
Sheraton Chicago Towers
Chicago Sheraton
Sheraton Grand Chicago Hotel
Sheraton Grand Chicago
Sheraton Grand Chicago Hotel
Sheraton Grand Chicago Chicago
Sheraton Grand Chicago Hotel Chicago

Frequently asked questions

Overall score and ratings

4.2

Very good

Rating 5 - Excellent. 610 out of 1163 reviews
5 - Excellent 52%
Rating 4 - Good. 333 out of 1163 reviews
4 - Good 29%
Rating 3 - Okay. 117 out of 1163 reviews
3 - Okay 10%
Rating 2 - Poor. 61 out of 1163 reviews
2 - Poor 5%
Rating 1 - Terrible. 42 out of 1163 reviews
1 - Terrible 4%

4.4/5

Cleanliness

4.3/5

Staff & service

4.0/5

Amenities

4.3/5

Property conditions & facilities
Write a review

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its proximity to the riverwalk, the bridge and only a few minutes drves to willis tower and other attractions
Stayed 1 night in Oct 2021

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the view river
Stayed 1 night in Oct 2021

5/5 Excellent

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good experience
Stayed 4 nights in Oct 2021

2/5 Poor

Travelled with partner
Disliked: Cleanliness, amenities
We were at the property for 5 days and no one came to clean the room. We had to walk around and find the cleaners to get clean towels, soap, tissue, etc.
Stayed 4 nights in Oct 2021

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
No refrigerator in the room.
Stayed 3 nights in Oct 2021