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Sheraton Grand Chicago Riverwalk

Photo gallery for Sheraton Grand Chicago Riverwalk

Front of property
Indoor pool, open 7:00 AM to 10:00 PM, sun loungers
View from room
Room, 1 King Bed, Non Smoking | Down comforters, pillowtop beds, in-room safe, desk
Down comforters, pillowtop beds, in-room safe, desk

Overview of Sheraton Grand Chicago Riverwalk

Sheraton Grand Chicago Riverwalk

4-star property

8.4/10 Very good

Popular amenities

  • Pool
  • Free WiFi
  • Pet-friendly
  • Air conditioning
  • Restaurant
  • Gym
Map
301 E North Water St, Chicago, IL, 60611

Explore the area

  • Popular LocationGrant Park10 min walk
  • Popular LocationMillennium Park11 min walk
  • Popular LocationNavy Pier13 min walk
  • AirportChicago, IL (ORD-O'Hare Intl.)44 min drive

Room options

About this area

Chicago

Sheraton Grand Chicago Riverwalk is located in Downtown Chicago, a neighborhood in Chicago, and is in a shopping district and on the riverwalk. John Hancock Center and Willis Tower are notable landmarks, and travelers looking to shop may want to visit Michigan Avenue and Navy Pier. Check out an event or a game at Soldier Field, and consider making time for Lincoln Park Zoo, a top attraction not to be missed. Spend some time exploring the area's activities, including golfing. Guests appreciate the hotel's location for the sightseeing.

What's nearby

  • Michigan Avenue - 6 min walk
  • Grant Park - 10 min walk
  • Millennium Park - 11 min walk
  • Navy Pier - 13 min walk
  • Chicago Riverwalk - 13 min walk

Getting around

  • Millennium Station - 12 min walk
  • Grand Station (Red Line) - 12 min walk
  • Chicago O'Hare Intl. Airport (ORD) - 40 min drive

Restaurants

  • Lizzie McNeill‘s Irish Pub - 2 min walk
  • American Craft Kitchen & Bar - 5 min walk
  • Niu Japanese Fusion - 6 min walk
  • Howells & Hood - 6 min walk
  • Yolk - 6 min walk

About this property

Sheraton Grand Chicago Riverwalk

4-star hotel near Navy Pier
Located close to Michigan Avenue and Millennium Park, Sheraton Grand Chicago Riverwalk provides a grocery/convenience store, a terrace, and a coffee shop/cafe. Be sure to enjoy a meal at any of the 3 onsite restaurants, which feature American cuisine and al fresco dining. Free WiFi in public areas is available to all guests, along with dry cleaning/laundry services and 2 bars.
You'll also enjoy perks such as:
  • An indoor pool with sun loungers
  • Continental breakfast (surcharge), self parking (surcharge), and express check-out
  • A porter/bellhop, a front desk safe, and luggage storage
  • ATM/banking services, a vending machine, and 43 meeting rooms
  • Guest reviews speak well of the walkable location
Room features
All 1218 rooms boast comforts such as pillow menus and laptop-friendly workspaces, in addition to perks like desk chairs and air conditioning. Guest reviews say good things about the clean, comfortable rooms at the property.
Extra conveniences in all rooms include:
  • Pillowtop mattresses, down comforters, and free cribs/infant beds
  • Free toiletries and hair dryers
  • Flat-screen TVs with Netflix, streaming services, and cable channels
  • Wardrobes/closets, recycling, and coffee/tea makers

Languages

English, French, German, Italian, Portuguese, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Follows standard cleaning and disinfection practices of Commitment to Clean (Marriott)
Follows industry cleaning and disinfection practices of SafeStay (AHLA - USA)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: WiFi (USD 14.95 per day)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (USD 65 per day; includes in/out privileges)
  • Height restrictions apply for onsite parking

Food and drink

  • Continental breakfast available for a fee daily: USD 29 per person
  • 3 restaurants and 1 coffee shop/cafe
  • 2 bars/lounges
  • Room service available

Restaurants on site

  • Shulas Steak House
  • LB Bistro and Patissere
  • Link
  • Chicago Burger Company
  • ChiBar

Things to do

  • 24-hour fitness center
  • Indoor pool

Family friendly

  • Free cribs/infant beds
  • Grocery/convenience store
  • Indoor pool
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Elevator
  • Front-desk safe
  • Gift shop/newsstand
  • Grocery/convenience store
  • Vending machine

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference space (125000 square feet)
  • Meeting rooms - 43

Outdoors

  • Pool sun loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Braille signage
  • Elevator
  • Grab bar near toilet
  • Height-adjustable showerhead
  • High pile carpet in room
  • In-room accessibility
  • Lever door handles
  • Low-height counter and sink
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Roll-in shower (select rooms)
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant

More

  • Shared microwave
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Down comforter
  • Free cribs/infant beds
  • Heating (climate-controlled)
  • Pillow menu
  • Pillow-top mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • Cable channels
  • Flat-screen TV
  • Netflix
  • Pay movies
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Connecting rooms available
  • Desk
  • Desk chair
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Recycling
  • Safe

Similar properties

See similar properties

Policies

Check-in

Check-in from 4:00 PM - midnight
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 0 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 per room (up to 75 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
2 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 25.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Destination fee: USD 20 per accommodation, per night. This fee does not apply to children under 18 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: USD 29 per person (approximately)
  • Fee for in-room wireless Internet: USD 14.95 per day (rates may vary)
  • Self parking fee: USD 65 per day (in/out privileges)
  • Pet fee: USD 0 per pet, per day
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 25.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

Pool access available from 7:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Sheraton Chicago Hotel & Towers
Sheraton Chicago Towers
Chicago Sheraton
Sheraton Grand Chicago Hotel
Sheraton Grand Chicago
Sheraton Grand Chicago
Sheraton Chicago Riverwalk
Sheraton Grand Chicago Riverwalk Hotel
Sheraton Grand Chicago Riverwalk Chicago
Sheraton Grand Chicago Riverwalk Hotel Chicago

Frequently asked questions

Does Sheraton Grand Chicago Riverwalk have a pool?

Yes, this property has an indoor pool. Pool access is from 7:00 AM–10:00 PM.

How much does it cost to stay at Sheraton Grand Chicago Riverwalk?

As of Jan 27, 2023, prices found for a 1-night stay for 2 adults at Sheraton Grand Chicago Riverwalk on Feb 10, 2023 start from CA $193.11, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Sheraton Grand Chicago Riverwalk pet-friendly?

Yes, this property allows dogs (limit 1 per room) with a maximum weight of up to 75 lbs per pet. There's a fee of USD 0 per pet, per day. Service animals are exempt from fees.

How much is parking at Sheraton Grand Chicago Riverwalk?

Self parking is available for USD 65 per day.

What time is check-in at Sheraton Grand Chicago Riverwalk?

Check-in is from 4:00 PM - midnight. Late check-in is available during limited hours.

What time is check-out at Sheraton Grand Chicago Riverwalk?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Where is Sheraton Grand Chicago Riverwalk located?

Located in Downtown Chicago, this hotel is within a 15-minute walk of Michigan Avenue, Millennium Park, and Navy Pier. Art Institute of Chicago and John Hancock Center are also within 1 mi (2 km). Grand Station (Red Line) is 12 minutes by foot and State Station is 12 minutes.

Can I cancel my reservation for free at Sheraton Grand Chicago Riverwalk and receive a full refund?

Yes, Sheraton Grand Chicago Riverwalk offers free cancellation on select room rates, because flexibility matters! Please refer to Sheraton Grand Chicago Riverwalk cancellation policy on our site for more details about any exclusions or requirements.

Reviews

8.4

Very good

Rating 10 - Excellent. 538 out of 1026 reviews" "
" "10 - Excellent 52%
Rating 8 - Good. 263 out of 1026 reviews" "
" "8 - Good 26%
Rating 6 - Okay. 118 out of 1026 reviews" "
" "6 - Okay 12%
Rating 4 - Poor. 58 out of 1026 reviews" "
" "4 - Poor 6%
Rating 2 - Terrible. 49 out of 1026 reviews" "
" "2 - Terrible 5%

8.7/10

Cleanliness

8.6/10

Staff & service

7.7/10

Amenities

8.4/10

Property conditions & facilities

8.3/10

Eco-friendliness

Reviews

8/10 Good

Denice

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Did their best with a large convention. Too Cold. Granted it was January but we had to set the room temp to 80 and it still was chilly in our room.
Stayed 2 nights in Jan 2023

8/10 Good

RUBEN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros - Good location. One block from Magnificent mile, convenient store, clean, well maintained, friendly staff. Cons - shower clogged a couple of times in different days.

10/10 Excellent

Eli

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very welcoming and amazing service

6/10 Okay

Richard

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The property is in a very good location close to the river and in a beautiful area now, security in the hotel very poor, and the environment it’s no a family hotel like Expedia posted it on their site , I got my nephews coat stolen when we talk to the security guards very poor customer service basically they were unwilling to helps us I can even hear one of them talking over the walkie-talkie complaining and not willing to help, be aware of this location if you are going with the family I will definitely check other hotel instead

8/10 Good

Jone

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, frendly staff, nace and clean place. It was not room with river view as I ordered and payed for it
Stayed 1 night in Dec 2022

2/10 Terrible

Judith

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are really outdated even the renovated rooms. Our toilet was running non stop the heat kept going on and off so it was really cold and the main amenity on why we booked which was the swimming pool was closed for cleaning unexpectedly. I feel as though they had a lot of guest for New Years and closed the pool on purpose. I never would’ve booked this hotel had I known the pool was closed.
Stayed 1 night in Dec 2022

2/10 Terrible

Anna

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
The room was very cold. We asked for more towels and body wash and it took forever for them to bring them up. They did fix the heater pretty quickly but overall I will not stay there again
Stayed 1 night in Dec 2022

4/10 Poor

Michael

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
Gave me the wrong room
Stayed 1 night in Dec 2022

8/10 Good

Sayan

Liked: Staff & service, property conditions & facilities
I wish the CHI-Bar was available and open during our stay. Everything else was nice.

10/10 Excellent

Damian

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First and foremost, we had a beautiful interaction with Rachael who assisted us in checking in. She was professional and prompt when helping us get settled in. Rachael went above and beyond for us as we were celebrating our anniversary and recommended some amazing places to visit and some of the amenities that we should experience during our stay. This made our stay extra special. THANK YOU RACHAEL.