Deanna, who helped us check out ( very early in the am) was exceptional and went above and beyond! Thank you to her. The only thing that wasn’t just perfect, was a room service meal. My son, and I both ordered a ham and cheese omelette. They were rubbery, not hot, and because there wasn’t enough good gooey cheese inside, they literally fell apart as you cut them to try to eat them. really hard pill to swallow pain $85 for a sub par omelette. Everything that, our stay was wonderful! The housekeeping staff was amazing,. We have definitely found our new Chicago hotel. We will stay there again!