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Overview of Holiday Inn & Suites Chicago - Downtown

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Seasonal outdoor pool
Seasonal outdoor pool
Seasonal outdoor pool
Premium bedding, pillowtop beds, desk, laptop workspace

Holiday Inn & Suites Chicago - Downtown

3 out of 5

3.8/5 Good

Guests rated this property 4.1/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Restaurant
  • Gym
  • Breakfast Available

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment

Explore the area

    Popular LocationWillis Tower11 min walk
    Popular LocationArt Institute of Chicago5 min drive
    Popular LocationMillennium Park6 min drive
    AirportChicago, IL (ORD-O'Hare Intl.)22 min drive

Choose dates to view prices

Room, 1 Queen Bed, Accessible, Non Smoking (Roll-In Shower)

  • 244 sq ft
  • Sleeps 3
  • 1 Queen Bed

Room, 1 King Bed, Non Smoking (Leisure)

4.6/5 guest room rating
  • 244 sq ft
  • Sleeps 3
  • 1 King Bed

Suite, 2 Queen Beds, Non Smoking

No guest room rating
  • 475 sq ft
  • Sleeps 7
  • 2 Queen Beds

Deluxe Room

3.8/5 guest room rating
  • 248 sq ft
  • Sleeps 5
  • 1 Double Bed OR 1 King Bed

Standard Room

4.2/5 guest room rating
  • 248 sq ft
  • Sleeps 3
  • 1 Double Bed OR 1 King Bed

Executive Room, 1 King Bed, Non Smoking

4.7/5 guest room rating
  • 244 sq ft
  • Sleeps 3
  • 1 King Bed

Room, 2 Queen Beds, Non Smoking

4.8/5 guest room rating
  • 224 sq ft
  • Sleeps 4
  • 2 Queen Beds

Room, 1 Queen Bed, Accessible, Non Smoking (Mobility)

  • 244 sq ft
  • Sleeps 3
  • 1 Queen Bed

Executive Room, 2 Queen Beds, Non Smoking

3.9/5 guest room rating
  • 244 sq ft
  • Sleeps 4
  • 2 Queen Beds

Suite, 1 King Bed, Non Smoking

3.8/5 guest room rating
  • 244 sq ft
  • Sleeps 5
  • 1 King Bed

About this area

Chicago

Located in Chicago's Near West Side neighborhood, Holiday Inn & Suites Chicago - Downtown is in the city center and near the beach. Civic Opera House and Buckingham Fountain are notable landmarks, and travelers looking to shop may want to visit Water Tower Place and Navy Pier. Check out an event or a game at Soldier Field, and consider making time for Field Museum of Natural History, a top attraction not to be missed. Windsurfing and boat tours offer great chances to get out on the surrounding water, or you can seek out an adventure with hiking/biking trails nearby.
Popular Location

What's nearby

  • Willis Tower - 11 min walk
  • Grant Park - 16 min walk
  • Buckingham Fountain - 3 min drive
  • Art Institute of Chicago - 5 min drive
  • Millennium Park - 6 min drive

Getting around

  • Clinton Station (Blue Line) - 3 min walk
  • Chicago Union Station - 7 min walk
  • AirportO'Hare Intl. Airport (ORD) - 22 min drive

Restaurants

  • Sunnys Bar and Grill — 1 min walk
  • Mughal India Fine Dining — 5 min walk
  • Beggars Pizza — 6 min walk
  • Lou Mitchell's — 7 min walk
  • Portillo’s Hot Dogs — 7 min walk
View in a map

About this property

Holiday Inn & Suites Chicago - Downtown

3-star Chicago hotel in Near West Side, walk to 311 S Wacker Dr
A restaurant, a 24-hour health club, and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a coffee shop/café, a snack bar/deli, and a 24-hour business center are onsite. All 145 rooms boast deep soaking tubs and offer free WiFi and pillowtop beds. Refrigerators and premium bedding are standard, as are LCD TVs with digital channels. Housekeeping is available on request.
Holiday Inn & Suites Chicago - Downtown offers 145 accommodations with coffee/tea makers and hair dryers. Pillowtop beds feature premium bedding. A pillow menu is available. 32-inch LCD televisions come with premium digital channels. Bathrooms include shower/tub combinations with deep soaking bathtubs and complimentary toiletries.

This Chicago hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered on request and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a 24-hour health club and a seasonal outdoor pool.

Guests under 16 years old are not allowed in the swimming pool or fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard sanitization guidelines of Clean Promise (IHG)

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, and dinner
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Valet parking on site (USD 50.00 per night; includes in/out privileges)
  • Limited onsite parking
  • Onsite parking is wheelchair accessible
  • Height restrictions apply for onsite parking
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee 6:30 AM–11 AM on weekdays and 7 AM–noon on weekends: USD 14.95-20.00 for adults and USD 9.95-15.00 for children
  • 1 restaurant and 1 coffee shop/café
  • 1 bar

Things to do

  • 24-hour fitness center
  • Seasonal outdoor pool

Family friendly

  • Dry cleaning service
  • Free cribs/infant beds
  • Grocery/convenience store
  • Laundry facilities
  • Refrigerator
  • Seasonal outdoor pool
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Gift shop/newsstand
  • Grocery/convenience store

Guest services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning service
  • Housekeeping (on request)
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop

Languages spoken

  • English
  • Hindi
  • Romanian
  • Russian
  • Spanish
  • Urdu
  • Vietnamese

Business services

  • 24-hour business center
  • 4 meeting rooms
  • Computer station
  • Conference space (2200 square feet)

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom
  • Assistive listening devices available
  • Braille signage
  • In-room accessibility
  • Low-height counter and sink
  • Raised toilet seat
  • Roll-in shower
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • Shared microwave
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Heating (climate-controlled)
  • Hypo-allergenic bedding
  • Linens
  • Pillow menu
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Shower/tub combination
  • Towels

Entertainment

  • 32-inch LCD TV
  • Digital channels
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone

Policies

Check-in

Check-in from 3:00 PM - midnight
Early check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out

Special check-in instructions

This property doesn't offer after-hours check-in
Front desk staff will greet guests on arrival

Renovations and closures

The following facilities or services will be unavailable from March 16 2020 to March 1 2021 (dates subject to change):
  • Dining venue(s)
  • Fitness facilities

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children are welcome
Kids stay free! Children stay free when using existing bedding
Free cribs (infant beds)

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Cash deposit: USD 100 per stay

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: between USD 14.95 and USD 20.00 for adults, USD 9.95 and USD 15.00 for children (approximately)
  • Valet parking fee: USD 50.00 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • A late check-out fee will be charged

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number Hotel License

We should mention

The seasonal pool will be open from May to September
Pool access available from 7 AM to 10 PM
Parking height restrictions apply
Guests under 16 years old are not allowed in the swimming pool or fitness facility
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Holiday Inn Chicago Downtown Hotel
Holiday Inn Chicago-Downtown
Holiday Inn Hotel Chicago-Downtown
Holiday Inn Chicago Downtown
Holiday Inn Hotel Suites Chicago Downtown
& Suites Chicago Chicago
Holiday Inn & Suites Chicago - Downtown Hotel
Holiday Inn & Suites Chicago - Downtown Chicago
Holiday Inn & Suites Chicago - Downtown Hotel Chicago

Frequently asked questions

Can I cancel my reservation for free at Holiday Inn & Suites Chicago - Downtown and receive a full refund?
Yes, Holiday Inn & Suites Chicago - Downtown offers free cancellation on select room rates, because flexibility matters! Please refer to Holiday Inn & Suites Chicago - Downtown cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Holiday Inn & Suites Chicago - Downtown?
As of Jan 27, 2021, prices found for a 1-night stay for 2 adults at Holiday Inn & Suites Chicago - Downtown on Jan 31, 2021 start from CA $107, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Does Holiday Inn & Suites Chicago - Downtown have a pool?
Yes, this property has a seasonal outdoor pool. Pool access is from 7 AM–10 PM.
Is Holiday Inn & Suites Chicago - Downtown pet-friendly?
No, only service animals are welcome at the property.
How much is parking at Holiday Inn & Suites Chicago - Downtown?
Valet parking is available for USD 50.00 per night. Limited spots are available.
What time is check-in at Holiday Inn & Suites Chicago - Downtown?
Check-in is from 3:00 PM - midnight. A fee applies for early check-in (amount may vary, subject to availability). After-hours check-in is not available.
What time is check-out at Holiday Inn & Suites Chicago - Downtown?
Check-out is at noon. Late check-out is available for a fee (amount may vary).
Where is Holiday Inn & Suites Chicago - Downtown located?
Located in Near West Side, this hotel is within a 15-minute walk of 311 S Wacker Dr, Willis Tower, and University of Illinois Chicago. Skydeck Ledge and State Street are also within 15 minutes. Clinton Station (Blue Line) is only a 3-minute walk and Chicago Union Station is 7 minutes.
3.8
Good
Rating 5 - Excellent. 290 out of 1000 reviews
5 - Excellent 29%
Rating 4 - Good. 399 out of 1000 reviews
4 - Good 40%
Rating 3 - Okay. 205 out of 1000 reviews
3 - Okay 21%
Rating 2 - Poor. 61 out of 1000 reviews
2 - Poor 6%
Rating 1 - Terrible. 45 out of 1000 reviews
1 - Terrible 5%

4.1/5

Cleanliness

4.2/5

Staff & service

3.8/5

Amenities

3.8/5

Property conditions & facilities

1/5 Terrible

Business traveller, Travelled with partner
Sad face IconDisliked: Cleanliness, staff & service, property conditions & facilities
When we arrived the housekeeper was cleaning rooms with no mask, and several guests in the lobby and common areas were not wearing masks, so we had to find alternate arrangements for safety reasons and left after a few hours.
Stayed 1 night in Nov 2020

1/5 Terrible

Travelled with partner
Sad face IconDisliked: Staff & service, amenities
The worst experience I’ve had with hotels and service. Not friendly at all at the front desk. Parking lot only 20 spots and charge you $50 per day. Next to the hotel is only $16 per day. No sense... when I booked the room just 2 days ago before check in showed free breakfast and WiFi and I come here they say no breakfast the restaurant is closed. Really disappointed and I don’t recommend this place to anyone.
Stayed 1 night in Sep 2020

5/5 Excellent

Travelled with family
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2020

3/5 Okay

Business traveller
Happy face iconLiked: Cleanliness, staff & service
Sad face IconDisliked: Amenities, property conditions & facilities
Staff was excellent, very professional and helpful. The room was comfortable and clean, however many amenities didn’t work, issues with the shower and coffee machine. The pool and restaurant being closed I understand, but they could maintain the property better. I’d stay there again.
Stayed 1 night in May 2020

1/5 Terrible

Travelled with partner
Sad face IconDisliked: Cleanliness, staff & service, amenities, property conditions & facilities
They tried to charge me for a extra night knowing that I stayed in the hotel from the 4th to the 5th. They don’t have good customer service skills and they’re extremely racist towards African American people in my opinion. I tried to explain myself and the supervisor at the time whistled at me and told me to shut up. Highly disrespectful in my opinion as well.
Stayed 1 night in May 2020

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