1/5 Terrible
Verified traveller
Business traveller, Travelled with partner
2 Dec. 2020
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2020
Overview of Holiday Inn & Suites Chicago - Downtown
Photo gallery
Holiday Inn & Suites Chicago - Downtown
3.8/5 Good
Guests rated this property 4.1/5 for cleanliness.
Popular amenities
- Pool
- Free WiFi
- Air conditioning
- Restaurant
- Gym
- Breakfast Available
Cleaning and safety practices
- Cleaned with disinfectant
- Hand sanitizer provided
- Personal protective equipment
Explore the area
Willis Tower11 min walk
Art Institute of Chicago5 min drive
Millennium Park6 min drive
Chicago, IL (ORD-O'Hare Intl.)22 min drive
Choose dates to view prices
Room, 1 Queen Bed, Accessible, Non Smoking (Roll-In Shower)
- 244 sq ft
- Sleeps 3
- 1 Queen Bed
Room, 1 King Bed, Non Smoking (Leisure)
4.6/5 guest room rating
- 244 sq ft
- Sleeps 3
- 1 King Bed
Suite, 2 Queen Beds, Non Smoking
No guest room rating
- 475 sq ft
- Sleeps 7
- 2 Queen Beds
Deluxe Room
3.8/5 guest room rating
- 248 sq ft
- Sleeps 5
- 1 Double Bed OR 1 King Bed
Standard Room
4.2/5 guest room rating
- 248 sq ft
- Sleeps 3
- 1 Double Bed OR 1 King Bed
Executive Room, 1 King Bed, Non Smoking
4.7/5 guest room rating
- 244 sq ft
- Sleeps 3
- 1 King Bed
Room, 2 Queen Beds, Non Smoking
4.8/5 guest room rating
- 224 sq ft
- Sleeps 4
- 2 Queen Beds
Room, 1 Queen Bed, Accessible, Non Smoking (Mobility)
- 244 sq ft
- Sleeps 3
- 1 Queen Bed
Executive Room, 2 Queen Beds, Non Smoking
3.9/5 guest room rating
- 244 sq ft
- Sleeps 4
- 2 Queen Beds
Suite, 1 King Bed, Non Smoking
3.8/5 guest room rating
- 244 sq ft
- Sleeps 5
- 1 King Bed
About this area
Chicago
Located in Chicago's Near West Side neighborhood, Holiday Inn & Suites Chicago - Downtown is in the city center and near the beach. Civic Opera House and Buckingham Fountain are notable landmarks, and travelers looking to shop may want to visit Water Tower Place and Navy Pier. Check out an event or a game at Soldier Field, and consider making time for Field Museum of Natural History, a top attraction not to be missed. Windsurfing and boat tours offer great chances to get out on the surrounding water, or you can seek out an adventure with hiking/biking trails nearby.
View in a map
What's nearby
- Willis Tower - 11 min walk
- Grant Park - 16 min walk
- Buckingham Fountain - 3 min drive
- Art Institute of Chicago - 5 min drive
- Millennium Park - 6 min drive
Getting around
- Clinton Station (Blue Line) - 3 min walk
- Chicago Union Station - 7 min walk
- O'Hare Intl. Airport (ORD) - 22 min drive
Restaurants
- Sunnys Bar and Grill — 1 min walk
- Mughal India Fine Dining — 5 min walk
- Beggars Pizza — 6 min walk
- Lou Mitchell's — 7 min walk
- Portillo’s Hot Dogs — 7 min walk
About this property
Cleaning and safety practices
Enhanced cleanliness measures
Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard sanitization guidelines of Clean Promise (IHG)
Social distancing
Contactless check-out
Protective shields in place at main contact areas
Social distancing measures in place
Safety measures
Personal protective equipment worn by staff
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, and dinner
This information is provided by our partners.
Property amenities
Internet
- Available in all rooms: Free WiFi
- Available in some public areas: Free WiFi
Parking and transportation
- Valet parking on site (USD 50.00 per night; includes in/out privileges)
- Limited onsite parking
- Onsite parking is wheelchair accessible
- Height restrictions apply for onsite parking
- Limo/town car service
Food and drink
- Buffet breakfast available for a fee 6:30 AM–11 AM on weekdays and 7 AM–noon on weekends: USD 14.95-20.00 for adults and USD 9.95-15.00 for children
- 1 restaurant and 1 coffee shop/café
- 1 bar
Things to do
- 24-hour fitness center
- Seasonal outdoor pool
Family friendly
- Dry cleaning service
- Free cribs/infant beds
- Grocery/convenience store
- Laundry facilities
- Refrigerator
- Seasonal outdoor pool
- Snack bar/deli
Conveniences
- ATM/banking services
- Ballroom
- Banquet hall
- Elevator
- Free newspapers in lobby
- Front-desk safe
- Gift shop/newsstand
- Grocery/convenience store
Guest services
- 24-hour front desk
- Concierge services
- Dry cleaning service
- Housekeeping (on request)
- Laundry facilities
- Luggage storage
- Multilingual staff
- Porter/bellhop
Languages spoken
- English
- Hindi
- Romanian
- Russian
- Spanish
- Urdu
- Vietnamese
Business services
- 24-hour business center
- 4 meeting rooms
- Computer station
- Conference space (2200 square feet)
Outdoors
- Terrace
Accessibility
- If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
- Accessible bathroom
- Assistive listening devices available
- Braille signage
- In-room accessibility
- Low-height counter and sink
- Raised toilet seat
- Roll-in shower
- Wheelchair-accessible parking
- Wheelchair-accessible path of travel
- Wheelchair-accessible registration desk
More
- Shared microwave
- Smoke-free property
- TV in lobby
Room amenities
Bedroom
- Air conditioning (climate-controlled)
- Blackout drapes/curtains
- Free cribs/infant beds
- Heating (climate-controlled)
- Hypo-allergenic bedding
- Linens
- Pillow menu
- Pillow-top mattress
- Premium bedding
Bathroom
- Deep soaking bathtub
- Free toiletries
- Hair dryer
- Shower/tub combination
- Towels
Entertainment
- 32-inch LCD TV
- Digital channels
- Premium channels
Food and drink
- Coffee/tea maker
- Refrigerator
More
- Desk
- Free local calls
- Iron/ironing board
- Laptop-friendly workspace
- Phone
Policies
Check-in
Check-in from 3:00 PM - midnight
Early check-in subject to availability
Minimum check-in age - 18
Check-out
Check-out before noon
Express check-out
Special check-in instructions
This property doesn't offer after-hours check-in
Front desk staff will greet guests on arrival
Renovations and closures
The following facilities or services will be unavailable from March 16 2020 to March 1 2021 (dates subject to change):
- Dining venue(s)
- Fitness facilities
Access methods
Staffed front desk
Pets
Pets not allowed (service animals welcome)
Children and extra beds
Children are welcome
Kids stay free! Children stay free when using existing bedding
Free cribs (infant beds)
Property payment types
Important information
Fees
You'll be asked to pay the following charges at the property:
- Cash deposit: USD 100 per stay
We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.
Optional extras
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
- Breakfast fee: between USD 14.95 and USD 20.00 for adults, USD 9.95 and USD 15.00 for children (approximately)
- Valet parking fee: USD 50.00 per night (in/out privileges)
- Early check-in is available for a fee (subject to availability, amount varies)
- A late check-out fee will be charged
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number Hotel License
We should mention
The seasonal pool will be open from May to September
Pool access available from 7 AM to 10 PM
Parking height restrictions apply
Guests under 16 years old are not allowed in the swimming pool or fitness facility
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)
Property is also known as
Holiday Inn Chicago Downtown Hotel
Holiday Inn Chicago-Downtown
Holiday Inn Hotel Chicago-Downtown
Holiday Inn Chicago Downtown
Holiday Inn Hotel Suites Chicago Downtown
& Suites Chicago Chicago
Holiday Inn & Suites Chicago - Downtown Hotel
Holiday Inn & Suites Chicago - Downtown Chicago
Holiday Inn & Suites Chicago - Downtown Hotel Chicago
Frequently asked questions
3.8
Good
4.1/5
Cleanliness
4.2/5
Staff & service
3.8/5
Amenities
3.8/5
Property conditions & facilities
1/5 Terrible
Hristina, Chicago IL
Travelled with partner
6 Sep. 2020
Disliked: Staff & service, amenities
Stayed 1 night in Sep 2020
5/5 Excellent
Gregory
Travelled with family
30 Jun. 2020
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2020
3/5 Okay
Verified traveller
Business traveller
26 May 2020
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Stayed 1 night in May 2020
1/5 Terrible
Des
Travelled with partner
7 May 2020
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2020
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