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Crowne Plaza Chicago West Loop, an IHG Hotel

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In-room safe, desk, laptop workspace, blackout drapes
In-room safe, desk, laptop workspace, blackout drapes
In-room safe, desk, laptop workspace, blackout drapes
In-room safe, desk, laptop workspace, blackout drapes

Overview of Crowne Plaza Chicago West Loop, an IHG Hotel

Crowne Plaza Chicago West Loop, an IHG Hotel

3.5 star property

4.0/5 Very good

Guests rated this property 4.2/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Pet-friendly
  • Air conditioning
  • Restaurant
  • Gym
  • Breakfast available
Map
25 South Halsted Street, Chicago, IL, 60661

Explore the area

  • Popular LocationWillis Tower14 min walk
  • Popular LocationChicago Riverwalk19 min walk
  • Popular LocationMerchandise Mart2 min drive
  • AirportChicago, IL (ORD-O'Hare Intl.)35 min drive

Room options

About this area

Chicago

Near a metro station, Crowne Plaza Chicago West Loop, an IHG Hotel is in Downtown Chicago, a neighborhood in Chicago with good shopping. Navy Pier and Michigan Avenue are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Millennium Park and Chicago Riverwalk. Looking to enjoy an event or a game? See what's going on at United Center or Soldier Field.

What's nearby

  • Willis Tower - 14 min walk
  • Chicago Riverwalk - 19 min walk
  • Merchandise Mart - 2 min drive
  • State Street - 5 min drive
  • Chicago Theatre - 8 min drive

Getting around

  • Ogilvie Transportation Center - 8 min walk
  • Chicago Union Station - 10 min walk
  • Chicago O'Hare Intl. Airport (ORD) - 35 min drive

Restaurants

  • Mariano's Fresh Market - 2 min walk
  • Greek Islands - 3 min walk
  • Athena Restaurant - 3 min walk
  • Spectrum Bar & Grill - 4 min walk
  • Haymarket Pub & Brewery - 4 min walk

About this property

Crowne Plaza Chicago West Loop, an IHG Hotel

3.5-star hotel near Millennium Park
Willis Tower is located near Crowne Plaza Chicago West Loop, an IHG Hotel, which provides dry cleaning/laundry services, a bar, and a gym. In addition to a 24-hour business center and a restaurant, guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
  • Buffet breakfast (surcharge), self parking (surcharge), and express check-out
  • Tour/ticket assistance, a ballroom, and free newspapers
  • Express check-in, wedding services, and luggage storage
  • Guest reviews speak well of the breakfast, helpful staff, and proximity to shopping
Room features
All guestrooms at Crowne Plaza Chicago West Loop, an IHG Hotel offer thoughtful touches such as laptop-compatible safes and laptop-friendly workspaces, as well as amenities like free WiFi and air conditioning. Guest reviews speak positively of the comfortable rooms at the property.
Other amenities include:
  • Bathrooms with showers and free toiletries
  • LCD TVs with premium channels
  • Balconies, coffee/tea makers, and daily housekeeping

Languages

English, French, Polish, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of Clean Promise (IHG)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Covered self parking on site (USD 54 per day; includes in/out privileges)
  • Limited onsite parking

Food and drink

  • Buffet breakfast available for a fee weekdays 6:00 AM–10:00 AM: USD 10-40 per person
  • 1 restaurant
  • 1 bar
  • Room service available

Things to do

  • Fitness center

Family friendly

  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • Conference space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Braille signage
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible path to elevator
  • Wheelchair accessible (may have limitations)

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • LCD TV
  • Premium channels
  • Satellite channels

Food and drink

  • Coffee/tea maker

Outdoor space

  • Balcony

More

  • Connecting rooms available
  • Desk
  • Free newspapers (weekdays)
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Soundproofing

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Policies

Check-in

91% of travellers were happy with check-in
Check-in from 3 PM - 2 AM
Express check-in
Minimum check-in age - 21

Check-out

Check-out before noon
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per stay
Service animals are welcome, and are exempt from fees
Up to 30 lbs

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Breakfast fee: between USD 10 and USD 40 per person (approximately)
  • Covered self parking fee: USD 54 per day (in/out privileges)
  • Pet fee: USD 50 per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Chicago Crowne Plaza
Chicago Crowne Plaza Metro
Chicago Metro Crowne Plaza
Crowne Plaza Chicago
Crowne Plaza Chicago West Loop Hotel
Crowne Plaza Metro
Crowne Plaza Metro Hotel
Crowne Plaza Metro Hotel Chicago
Metro Crowne Plaza
Metro Crowne Plaza Chicago
Crowne Plaza Chicago - The Metro Hotel Chicago
Crowne Plaza Loop Hotel
Crowne Plaza Loop
Crowne Plaza Chicago - The Metro Hotel
Crowne Plaza Chicago West Loop
Crowne Plaza Chicago West Loop, an IHG Hotel Hotel
Crowne Plaza Chicago West Loop, an IHG Hotel Chicago
Crowne Plaza Chicago West Loop, an IHG Hotel Hotel Chicago

Frequently asked questions

Is Crowne Plaza Chicago West Loop, an IHG Hotel pet-friendly?

Yes, this hotel allows pets with a maximum weight of up to 30 lbs per pet. There's a fee of USD 50 per stay. Service animals are exempt from fees.

How much does it cost to stay at Crowne Plaza Chicago West Loop, an IHG Hotel?

As of Oct 1, 2022, prices found for a 1-night stay for 2 adults at Crowne Plaza Chicago West Loop, an IHG Hotel on Oct 30, 2022 start from CA $278.68, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Crowne Plaza Chicago West Loop, an IHG Hotel?

Self parking is available for USD 54 per day. Limited spots are available.

What time is check-in at Crowne Plaza Chicago West Loop, an IHG Hotel?

Check-in is from 3 PM - 2 AM.

What time is check-out at Crowne Plaza Chicago West Loop, an IHG Hotel?

Check-out is at noon.

Where is Crowne Plaza Chicago West Loop, an IHG Hotel located?

Located in Downtown Chicago, this hotel is within a 15-minute walk of University of Illinois Chicago and Willis Tower. Millennium Park and Chicago Riverwalk are also within 2 mi (3 km). Ogilvie Transportation Center is 8 minutes by foot and UIC-Halsted Station is 10 minutes.

Can I cancel my reservation for free at Crowne Plaza Chicago West Loop, an IHG Hotel and receive a full refund?

Yes, Crowne Plaza Chicago West Loop, an IHG Hotel offers free cancellation on select room rates, because flexibility matters! Please refer to Crowne Plaza Chicago West Loop, an IHG Hotel cancellation policy on our site for more details about any exclusions or requirements.

Overall score and ratings

4.0

Very good

Rating 5 - Excellent. 443 out of 1000 reviews
5 - Excellent 44%
Rating 4 - Good. 297 out of 1000 reviews
4 - Good 30%
Rating 3 - Okay. 132 out of 1000 reviews
3 - Okay 13%
Rating 2 - Poor. 68 out of 1000 reviews
2 - Poor 7%
Rating 1 - Terrible. 60 out of 1000 reviews
1 - Terrible 6%

4.2/5

Cleanliness

4.2/5

Staff & service

3.7/5

Amenities

4.0/5

Property conditions & facilities

4.1/5

Eco-friendliness

5/5 Excellent

Melissa
Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was quick. Staff very accommoda.
Stayed 1 night in Sep 2022

3/5 Okay

Amy
Travelled with partner
Disliked: Amenities
The location was good. Rooms are a bit dated and dirty. Room cleaning is not available during your stay unless requested 24 hours in advance. Upon check-in I requested 2 extra pillows and extra towels since they weren't going to clean my room during my 3 night stay. I heard them request it to the staff but I never got them at all. Upon checking in, only 1 of the 4 elevators were working. When a 2nd elevator opened up there were employees in them making sure guests didnt maximize capacity. Apparently thats how the elevators stopped working. I also wasn't greeted with a complimentary water bottle when checking in. I had to pay for 2 bottles of water. One of my keys stopped working so I had to get it re activated. There is a fridge in the room but no microwave. So that was an inconvenience. Their restaurant inside was only open Monday - Friday. Another inconvenience. No door person. No valet. No room service. Parking garage across the courtyard was $54 a night. Which isn't bad for Chicago. I stayed here years ago when they were putting in the parking garage and there was construction. For some reason I thought they would update the rooms as well. The front desk employees were nice. The security guard, at night, was nice.
Stayed 3 nights in Sep 2022

2/5 Poor

Frances
Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
I was not impressed by the property.
Stayed 3 nights in Aug 2022

5/5 Excellent

Adam
Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Check in was easy and quick. Hotel was clean and the staff was friendly. I’ll definitely be back.
Stayed 1 night in Aug 2022

2/5 Poor

Meggan
Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
I checked in fairly late after a concert. The man at the front desk was very nice and helpful. The room was not what i expected of a four star hotel. There was a used cotton swab in the bathroom trash, the furniture was uncomfortable, the wallpaper was peeling off the walls, and there was a shoddy patch job of the ceiling in the bedroom. The ceilings are low and the room felt claustrophobic. I ended up driving 6 hours home rather than stay there.
Stayed 1 night in Aug 2022

4/5 Good

Barbara
Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location had onsite parking and public parking nearby which was nice! Each room has a private balcony, although our view was of the highway and street below. Bathroom was rather small and when first turning on the faucet the water ran brown. It cleared up after a few minutes though and didn't do it again. Plenty of trendy restaurant options nearby and cute boutiques.
Stayed 1 night in Aug 2022

3/5 Okay

Marianne
Travelled with partner
Disliked: Amenities
No restaurant. That was a big disappointment.
Stayed 2 nights in Aug 2022

4/5 Good

Erika
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
The hotel is located in a desirable part of town and is close to the train station. However, I picked this hotel because of the restaurant, but the restaurant is only open for a few hours in the morning and unless you want to pay $20 for the breakfast buffet, your breakfast choices is limited.
Stayed 2 nights in Aug 2022

4/5 Good

Peter A
Business traveller
Liked: Cleanliness, staff & service, amenities
AC in room only partially working. Not an issue for me but someone who likes it cool wouldn't have been happy.
Stayed 6 nights in Aug 2022

2/5 Poor

Nathan
Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The room was a little run down and aged.
Stayed 2 nights in Aug 2022