Title: Hotel Rancho Encantado - Latest Reviews, Deals & Photos 2025 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hotel Rancho Encantado Beach hotel with a full-service spa and a private beach ![Couples treatment rooms, body treatments, body wraps, body scrubs](https://images.trvl-media.com/lodging/5000000/4240000/4239300/4239297/20944a04.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Outdoor pool, open 8:00 AM to 10:00 PM, sun loungers](https://images.trvl-media.com/lodging/5000000/4240000/4239300/4239297/baebf27f.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Breakfast, lunch, dinner served; Mexican cuisine ](https://images.trvl-media.com/lodging/5000000/4240000/4239300/4239297/7f620e2a.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exclusive Villa | Terrace/patio](https://images.trvl-media.com/lodging/5000000/4240000/4239300/4239297/713c93ed.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Private beach, rowing](https://images.trvl-media.com/lodging/5000000/4240000/4239300/4239297/a7554b56.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Hotel Rancho Encantado sits by the lake, offering a private beach and serene garden for unwinding. Guests can row on the water, sip drinks at the poolside bar, or savor Mexican dishes at Los Hechizos restaurant. Previous visitors consistently praise the attentive staff. VIP Access 9.4 Exceptional ## Popular amenities - - - Hot tub - On private beach - Bar - Spa VIP Access ### Get more when you're a member - Save 15% or more on select VIP Access properties when you reach Silver tier or above - Experience top-rated quality and exceptional service - Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available [Learn more](https://www.expedia.ca/lp/b/vipaccess) ## Room options ### Check availability for these dates Tonight [Nov. 1 - Nov. 2](https://www.expedia.ca/Hotel-Search?startDate=2025-11-01&endDate=2025-11-02&selected=4239297&PinnedHotelID=4239297&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-01&endDate=2025-11-02&selected=4239297&PinnedHotelID=4239297&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Nov. 2 - Nov. 3](https://www.expedia.ca/Hotel-Search?startDate=2025-11-02&endDate=2025-11-03&selected=4239297&PinnedHotelID=4239297&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-02&endDate=2025-11-03&selected=4239297&PinnedHotelID=4239297&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Nov. 7 - Nov. 9](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=4239297&PinnedHotelID=4239297&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=4239297&PinnedHotelID=4239297&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Nov. 14 - Nov. 16](https://www.expedia.ca/Hotel-Search?startDate=2025-11-14&endDate=2025-11-16&selected=4239297&PinnedHotelID=4239297&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-14&endDate=2025-11-16&selected=4239297&PinnedHotelID=4239297&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds 3+ beds Showing 12 of 12 rooms ![Cabin, Lake View](https://images.trvl-media.com/lodging/5000000/4240000/4239300/4239297/dafaaf40.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Cabin, Lake View 10.0 Exceptional 5 reviews ### Highlights Air conditioning Free cribs/infant beds Ceiling fan Premium bedding Private bathroom Hair dryer Rainfall showerhead In-room safe - Lake view - Sleeps 4 - 1 King Bed and 2 Twin Beds ![Superior Suite, Garden View](https://images.trvl-media.com/lodging/5000000/4240000/4239300/4239297/0f4f9cc8.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Suite, Garden View ### Highlights Air conditioning Premium bedding Ceiling fan Private bathroom Hair dryer Rainfall showerhead In-room safe Daily housekeeping - Sleeps 2 - 1 King Bed ![Garden double room with AC](https://images.trvl-media.com/lodging/5000000/4240000/4239300/4239297/904159b8.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Garden double room with AC 8.8 Excellent 5 reviews ### Highlights Air conditioning Free rollaway/extra beds Free cribs/infant beds Ceiling fan Premium bedding Private bathroom Hair dryer Rainfall showerhead - Sleeps 4 - 2 Double Beds ![Room, 1 King Bed, Garden View](https://images.trvl-media.com/lodging/5000000/4240000/4239300/4239297/7f358a9d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room, 1 King Bed, Garden View 8.8 Excellent 3 reviews ### Highlights Air conditioning Premium bedding Ceiling fan Private bathroom Hair dryer Rainfall showerhead In-room safe Daily housekeeping - Sleeps 2 - 1 King Bed ![Garden Master Suite](https://images.trvl-media.com/lodging/5000000/4240000/4239300/4239297/aa02a0fc.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Garden Master Suite ### Highlights Air conditioning Free rollaway/extra beds Free cribs/infant beds Ceiling fan Premium bedding Private bathroom Hair dryer Rainfall showerhead - Sleeps 4 - 1 King Bed and 2 Twin Beds ![Suite, Garden View](https://images.trvl-media.com/lodging/5000000/4240000/4239300/4239297/99d7fc8d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite, Garden View 10.0 Exceptional 1 review ### Highlights Air conditioning Free rollaway/extra beds Premium bedding Ceiling fan Private bathroom Hair dryer Rainfall showerhead In-room safe - Sleeps 2 - 1 King Bed ![Master Suite lagoon view](https://images.trvl-media.com/lodging/5000000/4240000/4239300/4239297/dd592aa1.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Master Suite lagoon view 9.2 Wonderful 5 reviews ### Highlights Air conditioning Free rollaway/extra beds Free cribs/infant beds Ceiling fan Premium bedding Private bathroom Hair dryer Rainfall showerhead - Lagoon view - Sleeps 4 - 1 King Bed and 2 Twin Beds ![Double suite, lagoon view](https://images.trvl-media.com/lodging/5000000/4240000/4239300/4239297/55395331.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double suite, lagoon view 10.0 Exceptional 5 reviews ### Highlights Air conditioning Free rollaway/extra beds Free cribs/infant beds Ceiling fan Premium bedding Private bathroom Hair dryer Rainfall showerhead - Lagoon view - Sleeps 4 - 2 Double Beds ![Suite Jardin Doble 2 Camas](https://images.trvl-media.com/lodging/5000000/4240000/4239300/4239297/3ce76cc6.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite Jardin Doble 2 Camas 8.6 Excellent 7 reviews ### Highlights Individually furnished Individually decorated Air conditioning Free cribs/infant beds Ceiling fan Premium bedding Private bathroom Hair dryer - Sleeps 4 - 2 Queen Beds ![Casita Laguna Superior](https://images.trvl-media.com/lodging/5000000/4240000/4239300/4239297/66717de0.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Casita Laguna Superior 9.0 Wonderful 2 reviews ### Highlights Deck/patio Yard Individually furnished Individually decorated Private outdoor hot tub Air conditioning Premium bedding Ceiling fan - Lagoon view - Sleeps 3 - 1 King Bed OR 1 Twin Bed ![Exclusive Villa | Terrace/patio](https://images.trvl-media.com/lodging/5000000/4240000/4239300/4239297/713c93ed.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Exclusive Villa ### Highlights Deck/patio Yard Separate dining area Individually furnished Individually decorated Air conditioning Kitchenette Full-sized refrigerator/freezer - 969 sq ft - 2 bedrooms - Lagoon view - Sleeps 6 - 1 King Bed and 2 Double Beds ![Traditional Cabin](https://images.trvl-media.com/lodging/5000000/4240000/4239300/4239297/45c43cfc.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Traditional Cabin 10.0 Exceptional 1 review ### Highlights Yard Individually furnished Individually decorated Air conditioning Premium bedding Ceiling fan Private bathroom Hair dryer - 398 sq ft - Sleeps 4 - 1 Queen Bed OR 2 Large Twin Beds ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FChetumal-Hotels-Hotel-Rancho-Encantado.h4239297.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FChetumal-Hotels-Hotel-Rancho-Encantado.h4239297.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C18.70557%2C-88.38525&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=MJ6YF_niPHDMnmxkEEZwP2yhyTc=) Carretera Federal 307 Km 24, Bacalar, QROO, 77930 #### What's nearby - Lake Bacalar - 8 min walk - 0.7 km - Polytechnic University of Bacalar - 4 min drive - 2.5 km - Fort of San Felipe - 6 min drive - 3.6 km - Laguna Bacalar Ecological Park - 6 min drive - 2.9 km - Cenote Cocalitos - 8 min drive - 7.9 km #### Getting around - Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 38 min drive #### Restaurants - ‪asadero el establo - ‬2 min drive - ‪Xoloitzcuintle Bacalar - ‬4 min drive - ‪Mistura - ‬4 min drive - ‪Marisqueria El Taco Loco - ‬15 min walk - ‪Pueblo Pirata - ‬18 min walk ## About this property ### Hotel Rancho Encantado Upscale hotel near Lake Bacalar At Hotel Rancho Encantado, you can look forward to a poolside bar, a terrace, and a garden. This hotel is a great place to bask in the sun with a private beach and rowing. Treat yourself to a facial, a body wrap, or a massage at the onsite spa. The on-site Mexican cuisine restaurant, Los Hechizos, offers breakfast, lunch, dinner, and kids' meals. In addition to laundry facilities and a bar, guests can connect to free WiFi in public areas. Other perks include: - An outdoor pool along with sun loungers - Free self parking - Cooked-to-order breakfast (surcharge), a roundtrip airport shuttle (surcharge), and 1 meeting room - Wedding services, a vending machine, and smoke-free premises - Guest reviews speak highly of the helpful staff Room features All guestrooms at Hotel Rancho Encantado boast comforts such as premium bedding and air conditioning, as well as amenities like safes. Other amenities include: - Rainfall showers and hair dryers - Ceiling fans and daily housekeeping ## Similar properties ![Outdoor pool, open 7:00 AM to 10:00 AM, sun loungers](https://images.trvl-media.com/lodging/33000000/32870000/32865400/32865394/700e930a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Carolina Bacalar Bacalar - On private beach - Pool - Spa - Kids pool 9.4 Exceptional 271 reviews CA $376 CA $459 total includes taxes & fees Nov 27 - Nov 28 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-27&endDate=2025-11-28&selected=32865394&PinnedHotelID=32865394&HadPinnedHotel=true®ionId=-1&adults=2) ![Deluxe Suite, Jetted Tub](https://images.trvl-media.com/lodging/39000000/38970000/38966700/38966652/93131ba5.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### MBH Maya Bacalar Hotel Boutique Bacalar - On private beach - Hot tub - Spa - Parking included 8.8 Excellent 366 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-15&endDate=2025-11-16&selected=38966652&PinnedHotelID=38966652&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/54000000/53020000/53020000/53019950/82542ef3.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel CasaBakal - 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Pool - Breakfast included - Spa - Free WiFi 10 Exceptional 43 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-15&endDate=2025-11-16&selected=106751998&PinnedHotelID=106751998&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in some public areas: Free WiFi ### Parking and transportation - 24-hour roundtrip airport shuttle on request for a surcharge - Free self parking on site - Limited onsite parking ### Food and drink - Daily cooked-to-order breakfast available 7:30 AM to 10:00 AM for a fee: MXN 200 to 500 for adults and MXN 200 to 500 for children - A bar/lounge - A poolside bar - A restaurant ### Restaurants on site - Los Hechizos ### Things to do - Full-service spa - Hot tub - Outdoor pool - Rowing/canoeing - TV in common areas ### Family friendly - Laundry facilities - Outdoor pool ### Conveniences - Laundry facilities - Limited-hour front desk - Luggage storage - Safe at front desk - Vending machine ### Guest services - Housekeeping (daily) - Tour and ticket assistance - Turndown service - Wedding services ### Business services - 1,216 square feet of conference space - Meeting room ### Outdoors - Garden - On a lake - On a private beach - Pool loungers - Terrace ### Full-service spa - Body scrubs - Body wraps - Couples treatment rooms - Facials - Massage - Spa open daily - Spa treatment rooms ### Accessibility - No elevator ### More - 17 buildings - 2 floors - Built in 1994 - Mosquito nets - Smoking not allowed ## Room amenities ### Bedroom - Premium bedding ### Bathroom - Hair dryer - Rainfall showerhead - Shower - Towels provided ### Food and drink - Limited room service ### More - Air conditioning - Ceiling fan - Iron/ironing board on request - Safe ## Policies ### Check-in Check-in start time: 4 PM; Check-in end time: midnight Contactless check-in available Late check-in subject to availability Minimum check-in age: 18 ### Check-out Check-out before noon Contactless check-out available ### Special check-in instructions This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation The front desk is open daily from 7:00 AM - 11:00 PM Front desk staffed during limited hours If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation ### Access methods Front desk (limited hours) ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome 1 child, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - Breakage deposit: MXN 3000.00 per stay We have included all charges provided to us by the property. ### Optional extras - Fee for cooked-to-order breakfast: approximately MXN 200 to 500 for adults, and MXN 200 to 500 for children - Airport shuttle fee: MXN 560.00 per person (roundtrip) - Airport shuttle fee per child: MXN 560.00 (roundtrip), (from 2 to 12 years old) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards and cash Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room ### We should mention This property does not have elevators Pool access available from 8:00 AM to 10:00 PM Only registered guests are allowed in the guestrooms No pets and no service animals are allowed at this property Children under 12 years old are not allowed in the hot tub without adult supervision Guests under 13 years old are not allowed in the spa, and guests under 13 years old are only allowed with adult supervision ### Property is also known as Hotel Rancho Encantado Hotel Rancho Encantado Bacalar Rancho Encantado Rancho Encantado Bacalar Rancho Encantado Hotel Bacalar Rancho Encantado Laguna Bacalar Hotel Rancho Encantado Hotel Hotel Rancho Encantado Bacalar Hotel Rancho Encantado Hotel Bacalar ## Frequently asked questions ### Does Hotel Rancho Encantado have a pool? > Yes, this property has an outdoor pool. Pool access is from 8:00 AM–10:00 PM. ### Is Hotel Rancho Encantado pet-friendly? > No, pets are not allowed at this property. ### How much is parking at Hotel Rancho Encantado? > Self parking is free at this property. ### What time is check-in at Hotel Rancho Encantado? > Check-in start time: 4 PM; Check-in end time: midnight. Late check-in is available during limited hours. ### What time is check-out at Hotel Rancho Encantado? > Check-out is at noon. ### Does Hotel Rancho Encantado provide a shuttle to the airport? > Yes, there's an airport shuttle that runs on request. A fee of MXN 560.00 per person applies. ### Where is Hotel Rancho Encantado located? > Nestled on the beach, this Bacalar hotel is within 2 mi (3 km) of Lake Bacalar, Ecopark Bacalar, and Laguna Bacalar Ecological Park. Canal de los Piratas and Cenote Negro are also within 3 mi (5 km). ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Hotel Rancho Encantado Reviews 9.4 ### Exceptional All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) 10 - Excellent 747 8 - Good 192 6 - Okay 36 4 - Poor 15 2 - Terrible 11 ### 9.6/10 Cleanliness ### 9.4/10 Staff & service ### 9.4/10 Amenities ### 9.2/10 Property conditions & facilities ### 9.6/10 Eco-friendliness ### 10/10 Excellent #### Elizabeth Oct 17, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very comfortable, safe, relaxing property ![](https://a.travel-assets.com/ugc/hotel-reviews/c9ec5e56-e38f-44ab-ab0e-1f5df696374b-1760704699327.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/55c9b01b-f1b3-454e-9d5c-1ca89e0bba8e-1760704728792.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/2425a390-f0c7-4a74-a575-89003758f547-1760704728351.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/3abdbec2-eb9c-4753-a624-dd4d6c3cc0d1-1760704723142.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Elizabeth Stayed 1 night in Oct 2025 ### 10/10 Excellent #### Michael Oct 13, 2025 Liked: Cleanliness Very clean, very friendly. Beautiful!!! ##### Michael Stayed 2 nights in Oct 2025 ### 10/10 Excellent #### Rosalia Jul 24, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Beautiful place ##### Rosalia Stayed 2 nights in Jun 2025 ### 10/10 Excellent #### WILBERTO MANUEL DOMINGUEZ Aug 25, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Beautiful!!! ##### WILBERTO MANUEL DOMINGUEZ Stayed 4 nights in Aug 2025 ### 10/10 Excellent #### Paul May 14, 2025 Liked: Cleanliness, staff & service, amenities The hotel is an oasis on teh Lake with great waterfront location with on-site pool, restaurant and dock facilities. ##### Paul Stayed 4 nights in May 2025 ### 10/10 Excellent #### John Apr 10, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This place has to be the most gorgeous hotel on the Bacalar Lagoon! ##### John Stayed 2 nights in Apr 2025 ### 10/10 Excellent #### Mario Jun 11, 2025 Liked: Cleanliness, amenities, property conditions & facilities Excellent hotel and restaurant. I would recommended 100% ##### Mario Stayed 3 nights in Jun 2025 ### 10/10 Excellent #### Rosa Jul 13, 2025 Liked: Cleanliness, amenities, property conditions & facilities Excellent!!! ##### Rosa Stayed 7 nights in Jun 2025 ### 10/10 Excellent #### rikki May 16, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Beautiful property all around. Only stayed half the trip but if I had known I’d love it so much, I’d stay the whole time ##### rikki Stayed 4 nights in May 2025 ### 10/10 Excellent #### Camellia Apr 3, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Quiet and clean and beautiful, great for kids ##### Camellia Stayed 3 nights in Mar 2024 ### 10/10 Excellent #### Carolina Feb 12, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Excelente!!! Excelente!!! ##### Carolina Stayed 3 nights in Jan 2025 ### 10/10 Excellent #### Fredy Oct 6, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities It was beautiful!! ##### Fredy Stayed 1 night in Oct 2024 ### 10/10 Excellent #### Hsiang Oct 5, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Nice view and good service of kayak. Very hot water and heats quickly! ##### Hsiang Stayed 2 nights in Sep 2024 ### 10/10 Excellent #### MARILYN Jun 6, 2024 Liked: Cleanliness, staff & service, property conditions & facilities Checking in was seamless and we were greeted most graciously. Our casita, el cocodrillo is gorgeous with a view and terrace on the lagoon. Food, drinks and service are equally on point. We’ll keep coming back. ##### MARILYN Stayed 1 night in Jun 2024 ### 10/10 Excellent #### Edwin Aug 1, 2024 The property is great live the settings had breakfast food was good but the services was not i must say ##### Edwin Stayed 1 night in Jul 2024 ### 10/10 Excellent #### Alvaro Mar 23, 2024 Liked: Cleanliness, staff & service, property conditions & facilities Amazing experience ##### Alvaro Stayed 2 nights in Mar 2024 ### 10/10 Excellent #### Ismael Jul 9, 2023 Liked: Cleanliness, staff & service, property conditions & facilities Loved the room, great a/c, pool area was great for kids food options were good service was excellent except for our last meal our waiter fell short compared the the other two who served us during our stay they went above and beyond will stay here again and recommend to friends family ##### Ismael Stayed 2 nights in Jun 2023 ### 10/10 Excellent #### NORMA May 27, 2023 Liked: Cleanliness, staff & service, property conditions & facilities Great quiet and very clean room, with a great algún view!! Live it ##### NORMA Stayed 3 nights in May 2023 ### 10/10 Excellent #### Anne Jun 11, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities There is no better location on the lake, especially if you rent a waterfront cabana with stairs leading directly into the water! Magical location a few miles out of town for those of us who don’t like noisy bars and street traffic. Attentive, friendly staff. Awesome swimming and views. Functioning AC. Pleasant, reasonably priced restaurant right overlooking the water. Truly a gem of a hotel. The rooms are spacious, simple, yet very clean and architecturally soothing. Elegant simplicity sums it up! ##### Anne Stayed 1 night in Jun 2024 ### 6/10 Okay #### laurie Feb 6, 2024 Liked: Cleanliness Nice room, clean. Had one on the lagoon with a small dock with lounge chairs, very nice. Pool and jacuzzi are nothing much and rarely used by anyone. Restaurant food is poor, and main concierge was useless. ##### laurie Stayed 3 nights in Feb 2024 ### 10/10 Excellent #### Flor Aug 24, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities We are a family of 2 adults and 2 children so I liked the room, it was confortable, it was close from the lagoon and the restaurant, I request double beds and were there at arrival so that was great. food is really good, breakfasts is included and they have fresh juice as well, lunch and dinner you can also have it at the hotel, with extra charge and is not that expensive, we all love the lagoon, paddle board and cayaks, staff is excelent, so kind and always able to help, Alexander at the concierge help us a lot with every single thing, Francisco at the breakfast buffet was soo kind to explain to us everything we should order and eat. We just loved it We certainly come back! ##### Flor Stayed 3 nights in Aug 2023 ### 8/10 Good #### Victor Jul 13, 2024 Ok ##### Victor Stayed 3 nights in Jul 2024 ### 8/10 Good #### Sri Sep 2, 2023 Liked: Cleanliness, amenities, property conditions & facilities Stayed for one night with 2 children (having driven from Tulum). We stayed in lake view cabin which had beautiful views and was spacious, whilst maintaining a rustic feel. The road to the hotel could have been better lit and smoother. The level of service was good, but the fine touches we had experienced at all the other hotels in Mexico (4-5 star), such as offering to help with our bags when unloading our car, etc. was not there. Breakfast was average. We took a boat tour from the hotel which was very worthwhile, and our tour guide/ driver of the boat was fantastic. Overall the hotel service was good, the lake views were exceptional. For us, a one night stay here was about right. ##### Sri Stayed 1 night in Aug 2023 ### 6/10 Okay #### Verified traveller Jun 29, 2024 Disliked: Cleanliness, room comfort #### Scorpion fell from the roof to the bed I was very excited to stay at the hotel because of the great reviews. We were provided a cabin and sadly an Alacran fell from the roof onto our bed while we were resting. My husband jumped up before he was stung. The hotel attempted to address the issue by saying these are common creatures especially due to the rain. Upon our insistence they switched our room. Late at night we are moving our items from one room to the next. The second room was better but the whole ordeal was not pleasant. The rest of facilities were solid. ![](https://a.travel-assets.com/ugc/hotel-reviews/6D80BF9692044B60B0C7EEAD0114EA01427FE8841719673816754.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Verified traveller Stayed 3 nights in Jun 2024 ### 8/10 Good #### Verified traveller Apr 4, 2023 Liked: Staff & service, room comfort #### Rustic small hotel on the side of the lagoon This rustic and slightly weathered hotel fits in well with its beautiful surroundings. There are a variety of rooms and we stayed in a lagoon side cabana with private access to the lagoon. The room had good aircon, good WiFi and mosquito protection. That said the breeze that builds during the day ensures you don’t see too many mosquitoes. The rooms are beautifully decorated and comfortable. The big restaurant has a good selection of food and is beautifully positioned with views of the lagoon. The service was excellent, in particular Jorges at breakfast and Francisco at dinner who looked after our every need so well. There is a small pool which is great for kids and a hot tub. The boat trip on the lagoon is great. The only downside was the sound of trucks on the nearby highway which must affect most of the hotels along the shore of the lagoon, outside of the town. That said the noise was at its worse in the early hours (despite which I recommend an early morning swim to watch the sunrise!) and disappeared as the onshore wind picked up during the day. Overall the hotel is a lovely place to stay for a relaxing time next to the delightful lagoon, although we felt the rooms were quite expensive so would recommend trying to book it when the rooms are on a 37% discount which we discovered they were after we had already booked ! ![](https://a.travel-assets.com/ugc/hotel-reviews/A78883ECB6AD466A8E8DD2EBFB233CF71D0826EE1680637504160.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/2341939FF2F7F4E8E90EA8EF57721214B0AD21351680637507231.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Verified traveller Stayed 4 nights in Mar 2023 ## Expedia's Latest Trends ### Hotels > [Hilton Tulum Riviera Maya All-Inclusive Resort](https://www.expedia.ca/Chacalal-Hotels-Hilton-Tulum-All-Inclusive-Resort.h70502006.Hotel-Information) > > [Grand Sirenis Riviera Maya Resort & Spa - All Inclusive](https://www.expedia.ca/Akumal-Hotels-Grand-Sirenis-Riviera-Maya-Resort-Spa-All-Inclusive.h1580487.Hotel-Information) > > [Ocean Riviera Paradise All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Ocean-Riviera-Paradise-All-Inclusive.h15099903.Hotel-Information) > > [Bahia Principe Luxury Sian Ka'an - 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