Title: La Galuna Bacalar (Hotel) - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=6131112&destination=Bacalar%2C+Quintana+Roo%2C+Mexico&selected=57191067&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # La Galuna Bacalar Travelers soak up sunshine during the day and gather for live music performances under starlit skies with fellow guests at this welcoming retreat. ## Photo gallery for La Galuna Bacalar ![Outdoor pool - La Galuna Bacalar (Bacalar)](https://images.trvl-media.com/lodging/58000000/57200000/57191100/57191067/42b1038a.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Deluxe Suite, Jetted Tub - La Galuna Bacalar (Bacalar)](https://images.trvl-media.com/lodging/58000000/57200000/57191100/57191067/d25492ab.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Hallway - La Galuna Bacalar (Bacalar)](https://images.trvl-media.com/lodging/58000000/57200000/57191100/57191067/e2eddaf0.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Deluxe Suite, Jetted Tub - La Galuna Bacalar (Bacalar)](https://images.trvl-media.com/lodging/58000000/57200000/57191100/57191067/5f4ed043.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Restaurant - La Galuna Bacalar (Bacalar)](https://images.trvl-media.com/lodging/58000000/57200000/57191100/57191067/7d8c0655.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies La Galuna Bacalar at Mario Villanueva Madrid offers a peaceful getaway with practical comforts. Guests can swim in the outdoor pool, lounge on the sun-warmed terrace, or enjoy a meal at the restaurant. The property includes free WiFi and self-parking for a hassle-free stay. VIP Access ## Reviews 9.0 Wonderful ## Popular amenities - Pool - Parking included - Free WiFi - Air conditioning - Housekeeping VIP Access ### Get more when you're a member - Save 15% or more on select VIP Access properties when you reach Silver tier or above - Experience top-rated quality and exceptional service - Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available [Learn more](https://www.expedia.ca/lp/b/vipaccess) ## Room options ### Check availability for these dates Tonight [Mar. 19 - Mar. 20](https://www.expedia.ca/Hotel-Search?startDate=2026-03-19&endDate=2026-03-20&selected=57191067&PinnedHotelID=57191067&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-19&endDate=2026-03-20&selected=57191067&PinnedHotelID=57191067&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Mar. 20 - Mar. 21](https://www.expedia.ca/Hotel-Search?startDate=2026-03-20&endDate=2026-03-21&selected=57191067&PinnedHotelID=57191067&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-20&endDate=2026-03-21&selected=57191067&PinnedHotelID=57191067&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Mar. 20 - Mar. 22](https://www.expedia.ca/Hotel-Search?startDate=2026-03-20&endDate=2026-03-22&selected=57191067&PinnedHotelID=57191067&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-20&endDate=2026-03-22&selected=57191067&PinnedHotelID=57191067&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Mar. 27 - Mar. 29](https://www.expedia.ca/Hotel-Search?startDate=2026-03-27&endDate=2026-03-29&selected=57191067&PinnedHotelID=57191067&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-27&endDate=2026-03-29&selected=57191067&PinnedHotelID=57191067&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 2 beds 1 bed Showing 3 of 3 rooms ### View all photos for Deluxe Double Room ![Deluxe Double Room](https://images.trvl-media.com/lodging/58000000/57200000/57191100/57191067/e302d75f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Double Room 9.0 Wonderful 14 reviews - 1 bedroom - Sleeps 4 - 2 Queen Beds ### View all photos for Deluxe Double Room, Balcony ![Deluxe Double Room, Balcony](https://images.trvl-media.com/lodging/58000000/57200000/57191100/57191067/0bbc4da5.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Double Room, Balcony 10.0 Exceptional 3 reviews - 1 bedroom - Sleeps 4 - 2 Queen Beds ### View all photos for Deluxe Suite, Jetted Tub ![Deluxe Suite, Jetted Tub](https://images.trvl-media.com/lodging/58000000/57200000/57191100/57191067/d25492ab.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Suite, Jetted Tub 10.0 Exceptional 1 review - 1 bedroom - Sleeps 2 - 1 King Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FChetumal-Hotels-La-Galuna-Bacalar.h57191067.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FChetumal-Hotels-La-Galuna-Bacalar.h57191067.Hotel-Information) ## About the area Mario Villanueva Madrid, a neighborhood in Bacalar, is home to La Galuna Bacalar. The area's natural beauty can be seen at Laguna Bacalar Ecological Park and Lake Bacalar. Manatee Sanctuary and Santuario del Manati are also worth visiting. [Visit our Bacalar travel guide](https://www.expedia.ca/Bacalar.dx6131112) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C18.68674%2C-88.38634&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=CdVUossE37YE9nZKlnFOwUdFJEs=) Blvd Costero Norte 1202, Esquina Calle 38, Bacalar, QROO, 77930 ### What's nearby - ![Stromatolites in the crystal-clear waters of Bacalar Lake, Mexico. Ancient natural formations in a stunning tropical setting. Nature, geology, and travel concept](https://images.trvl-media.com/place/553248635976265000/08f22085-b549-403e-8679-98146fdf1fde.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Laguna Bacalar Ecological Park 5 min walk \- 0.4 km - ![limestone formations with two swimmers in a shallow and brilliant blue color water. Laguna Bacalar. Yucatan. Mexico](https://images.trvl-media.com/place/553248635810196546/d2e02438-4300-4419-8f45-6629e3b6d318.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Lake Bacalar 5 min walk \- 0.5 km - ![San Felipe fort in Bacalar](https://images.trvl-media.com/place/6320801/7c3f7acd-96bc-4c86-956e-378b2aa56f45.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Fort of San Felipe 15 min walk \- 1.3 km - Zócalo 15 min walk \- 1.3 km - Municipal Spa of Bacalar 3 min drive \- 1.9 km ### Getting around - Chetumal, Quintana Roo (CTM-Chetumal Intl.) 40 min drive ### Restaurants - asadero el establo 9 min walk - Las Miches De La 1 7 min walk - Xoloitzcuintle Bacalar 7 min walk - La Catrina 11 min walk - El Pejelagarto 9 min walk ## About this property ### La Galuna Bacalar Hotel near Lake Bacalar Close to Laguna Bacalar Ecological Park, La Galuna Bacalar provides amenities like a terrace. Stay connected with free in-room WiFi. Additional perks include: - An outdoor pool - Free self parking - Cooked-to-order breakfast (surcharge), smoke-free premises, and a front-desk safe - A 24-hour front desk - Guest reviews say great things about the helpful staff Room features All guestrooms at La Galuna Bacalar offer perks such as air conditioning, as well as amenities like free WiFi and free bottled water. Extra amenities include: - Bathrooms with rainfall showers and free toiletries - 40-inch Smart TVs with cable channels ## Similar properties ![Interior detail](https://images.trvl-media.com/lodging/99000000/98460000/98456500/98456437/414b5ec0.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Deluxe Apartments Azure Bacalar - Pool - Free WiFi - Air conditioning - Outdoor Space 9.0 Wonderful 68 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2026-04-02&endDate=2026-04-03&selected=98456437&PinnedHotelID=98456437&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/120000000/119390000/119384600/119384546/78cb1fa2.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Yak Lake House Hostal Bacalar Bacalar Centro - Free WiFi - Restaurant - Gym - Bar 10 Exceptional 8 reviews CA $103 CA $131 total includes taxes & fees Apr 19 - Apr 20 [](https://www.expedia.ca/Hotel-Search?startDate=2026-04-19&endDate=2026-04-20&selected=119384546&PinnedHotelID=119384546&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/65000000/64410000/64409400/64409348/1ab92c8c.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Casa Aakal Lagoon Front Bacalar - 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Pool - Parking included - Free WiFi - Air conditioning 8.8 Excellent 69 reviews CA $165 CA $203 total includes taxes & fees Mar 20 - Mar 21 [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-20&endDate=2026-03-21&selected=31836897&PinnedHotelID=31836897&HadPinnedHotel=true®ionId=-1&adults=2) ![Interior](https://images.trvl-media.com/lodging/4000000/3980000/3977400/3977381/65351e5f.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Laguna Bacalar Bacalar - Pool - Kids pool - Parking included - Free WiFi 6.2 512 reviews CA $97 CA $122 total includes taxes & fees Mar 20 - Mar 21 [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-20&endDate=2026-03-21&selected=3977381&PinnedHotelID=3977381&HadPinnedHotel=true®ionId=-1&adults=2) ![Dock](https://images.trvl-media.com/lodging/116000000/115970000/115969700/115969692/2bb6f070.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Maria Isabel Bacalar Bacalar - On private beach - Breakfast included - Free WiFi - Air conditioning 8.8 Excellent 43 reviews CA $125 CA $155 total includes taxes & fees Mar 23 - Mar 24 [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-23&endDate=2026-03-24&selected=115969692&PinnedHotelID=115969692&HadPinnedHotel=true®ionId=-1&adults=2) ![Deluxe King Size Terrace with Jacuzzi](https://images.trvl-media.com/lodging/89000000/88130000/88120100/88120004/6cd42b23.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### AGAM Hotel Boutique Bacalar - Adults Only Mario Villanueva Madrid - Pool - Breakfast included - Free WiFi - Air conditioning 9.2 Wonderful 109 reviews CA $128 CA $159 total includes taxes & fees Apr 14 - Apr 15 [](https://www.expedia.ca/Hotel-Search?startDate=2026-04-14&endDate=2026-04-15&selected=88120004&PinnedHotelID=88120004&HadPinnedHotel=true®ionId=-1&adults=2) ![Superior Studio Suite](https://images.trvl-media.com/lodging/93000000/92510000/92500200/92500120/e7d6bedc.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Aktun Bacalar Mario Villanueva Madrid - Pool - Free WiFi - Air conditioning - Bar 9.4 Exceptional 70 reviews CA $123 CA $153 total includes taxes & fees Mar 21 - Mar 22 [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-21&endDate=2026-03-22&selected=92500120&PinnedHotelID=92500120&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/51000000/50910000/50904000/50903909/f03ecd3f.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Asilé Hotel Boutique Bacalar - Free WiFi - Air conditioning - Laundry - 24/7 front desk 8.8 Excellent 155 reviews CA $76 CA $96 total includes taxes & fees Mar 22 - Mar 23 [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-22&endDate=2026-03-23&selected=50903909&PinnedHotelID=50903909&HadPinnedHotel=true®ionId=-1&adults=2) [Compare similar properties](/Hotel-Search?startDate=2026-04-02&endDate=2026-04-03&selected=57191067&PinnedHotelID=57191067&HadPinnedHotel=true®ionId=-1&adults=2&comparePropertyIds=57191067,98456437,119384546,64409348,38966652) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transportation - Free self parking on site ### Food and drink - Daily cooked-to-order breakfast available 8:00 AM to 11:00 AM for a fee: MXN 400 for adults and MXN 400 for children ### Things to do - Outdoor pool ### Family friendly - Outdoor pool ### Conveniences - 24-hour front desk - Safe at front desk ### Guest services - Housekeeping (daily) ### Outdoors - Terrace ### Accessibility - No elevator ### More - Smoking not allowed ## Room amenities ### Bedroom - Bedsheets provided ### Bathroom - Free toiletries - Private bathroom - Rainfall showerhead - Shampoo - Shower - Soap - Toilet paper - Towels provided ### Entertainment - 40-inch smart TV with cable channels ### Food and drink - Free bottled water ### More - Air conditioning ## Policies ### Check-in Check-in start time: 3:00 PM; Check-in end time: midnight Late check-in subject to availability Minimum check-in age: 18 ### Check-out Check-out before 11:00 AM ### Special check-in instructions Front desk staff will greet guests on arrival at the property If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome ### Property payment types ## Important information ### Optional extras - Fee for cooked-to-order breakfast: approximately MXN 400 for adults and MXN 400 for children The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards and cash Cashless transactions are available Safety features at this property include a fire extinguisher, a security system, and a first aid kit This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room ### We should mention This property does not have elevators ### Property is also known as La Galuna Bacalar Hotel La Galuna Bacalar Bacalar La Galuna Bacalar Hotel Bacalar ## Frequently asked questions ### Does La Galuna Bacalar have a pool? ### How much does it cost to stay at La Galuna Bacalar? ### Is La Galuna Bacalar pet-friendly? ### How much is parking? ### What time is check-in at La Galuna Bacalar? ### What time is check-out at La Galuna Bacalar? ### Where is La Galuna Bacalar located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## La Galuna Bacalar Reviews 9.0 ### Wonderful All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 9.4 Cleanliness ### 8.6 Amenities ### 9.0 Staff & service ### 8.8 Property conditions & facilities 10 - Excellent 162 8 - Good 75 6 - Okay 16 4 - Poor 9 2 - Terrible 3 ## Reviews Verified ### 8/10 Good #### victor Dec 23, 2025 Liked: Cleanliness, amenities, property conditions & facilities Rooms are nice breakfast was good and staff was friendly ##### victor Stayed 2 nights in Dec 2025 Verified ### 10/10 Excellent #### Rafael Dec 21, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Staff was very welcoming, good location. ##### Rafael Stayed 1 night in Sep 2025 Verified ### 10/10 Excellent #### Ester Dec 4, 2025 Liked: Cleanliness, staff & service, amenities Clean. Spacious. Friendly staff. Nice pool ##### Ester Stayed 3 nights in Nov 2025 Verified ### 8/10 Good #### Jesus Oct 11, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Staff friendly and helpful ##### Jesus Stayed 7 nights in Sep 2025 Verified ### 8/10 Good #### Gary Nov 29, 2025 Liked: Cleanliness, staff & service, amenities Quiet, beautiful place. Room was clean and bed was comfortable. Shower would shut off once each time we used it and then come back on a couple of minutes later. If you’re looking for a place to relax, it’s wonderful. Quiet, right on the water. Safe location. Nearby ruins were very cool. Otherwise it’s not close to a lot attractions we were interested in. Food was good, but not great. Staff is extremely friendly. ##### Gary Stayed 3 nights in Nov 2025 Verified ### 10/10 Excellent #### Sean Jul 5, 2025 Liked: Amenities The check in was easy and the hotel staff were very attentive. Awesome location! ##### Sean Stayed 1 night in Jul 2025 Verified ### 10/10 Excellent #### Laura May 18, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort It was a wonderful stay . I used the bike they rent , loved the location so close to the pier . ##### Laura Stayed 2 nights in Apr 2025 Verified ### 8/10 Good #### Timothy Jul 13, 2025 Liked: Cleanliness, property conditions & facilities Property was nice and, clean, quiet. If you don’t mind walking, this was a good stay. ##### Timothy Stayed 2 nights in Jul 2025 Verified ### 8/10 Good #### Omar Jun 11, 2025 Liked: Cleanliness Very clean room, as described on the website with friendly staff. ##### Omar Stayed 1 night in Jun 2025 Verified ### 10/10 Excellent #### Megan May 27, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The pool with the hammocks was fantastic. The design of the hotel was very modern and attractive, and the balconies were a nice touch. ##### Megan Stayed 2 nights in May 2025 Verified ### 10/10 Excellent #### Mary May 24, 2025 Liked: Cleanliness, amenities, property conditions & facilities Staff were super friendly, especially Leo. He was super friendly, funny, and just overall amazing! Would stay here again =) ##### Mary Stayed 2 nights in May 2025 Verified ### 10/10 Excellent #### Kristina Jan 22, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Nice stop in Bacalar Nice and well maintained hotel. Good mexican breakfast. Good location 1km form main square. ##### Kristina Stayed 1 night in Jan 2025 Verified ### 10/10 Excellent #### Julie Mar 12, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities We enjoyed our stay at La Galuna. There was parking right in front of the hotel and plenty of restaurants within a walkable distance nearby. ##### Julie Stayed 3 nights in Mar 2024 Verified ### 10/10 Excellent #### Adrian Mar 23, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great place to stay!! Friendly staff, rooms were bigger than we thought they would be and super clean. We went on a family trip, 10 of us between adults and kids, felt safe at all times. After the lake we walked to the centro from the hotel at night,there was a night market with all types of food and goodies. Families, couples, groups of friends and some by people by themselves, we were all enjoying the great atmosphere, lots of fun!!! ##### Adrian Stayed 1 night in Mar 2025 Verified ### 10/10 Excellent #### angel Sep 9, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excellent hotel, away from noise, w’ll return ##### angel Stayed 3 nights in Sep 2023 Verified ### 10/10 Excellent #### ulrike Jan 9, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Sisters trip Very clean rooms and comfortable beds. High ceilings and the fan was sufficient for comfort although AC was available. Staff very friendly and helpful. ##### ulrike Stayed 2 nights in Jan 2025 Verified ### 10/10 Excellent #### Graciela May 30, 2024 Liked: Cleanliness, staff & service, property conditions & facilities I had no problems with this hotel very nice and well kept. ##### Graciela Stayed 2 nights in May 2024 Verified ### 10/10 Excellent #### Jade Jul 8, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great property, most of the staff were super kind and helpful and the breakfasts were amazing! The only thing that bothered me were the guests at 7am in the pool screaming and wilding out and then again until 10:30pm when we were told that noisy times were between 9am -9pm. My husband is Mexican, I speak Spanish very well and the ladies at breakfast weren’t nice to me and making remarks thinking I didn’t understand the first morning so I sent my husband for the next days. Overall it’s a great space, great location and we had a private space with a jacuzzi that made the experience even better. ##### Jade Stayed 2 nights in Jun 2025 Verified ### 8/10 Good #### lois Jan 10, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Clean, rooms and property well kept. Staff very helpful. Did not like shower uneven floor ##### lois Stayed 2 nights in Jan 2024 Verified ### 10/10 Excellent #### Susan Nov 17, 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great stay Hotel was very lovely . About a mile or so from all the restaurants. Barcalar is a beautiful city however there are lot of homeless dogs in the area . So lots of barking but that’s not the hotels fault . I can sleep thur it but just want to make people aware . They cleaned our room everyday which we where not expecting but it was great . Had a balcony which was nice when it rained we could outside and enjoyed a drink . Would definitely recommend for a budget friendly stay . ![](https://a.travel-assets.com/ugc/hotel-reviews/1AD3A86667123E49C4CB370444C8BE3AF9779C841700246983620.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Susan Stayed 3 nights in Nov 2023 Verified ### 6/10 Okay #### Jamie Jan 18, 2024 Liked: Cleanliness, staff & service #### Nice quiet stay For the price I paid the accommodations were ok I think for a little more money I could have gotten nicer. It’s small and quiet which was nice. I never saw anyone tending the bar but sure when it’s open. WiFi was spotty occasionally but overall good. The power went out the first morning so also meant no water. Two bottles of water were in the room upon my arrival but were never restocked. The staff was friendly and communicated well. Close to many tours 13 min walk to city center no need for taxi or driving the location is great. I felt safe walking at night even at 1a ![](https://a.travel-assets.com/ugc/hotel-reviews/E5A6C65171E808BF34D1DF2AAC4BAF222FA5CC661705599733028.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/D856B184DFF3A7AD9710FE4BC174BA3C22BA91851705599725369.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/CE2E3C20FD308341B38E6562E4FC687FD3AA3EA51705599730780.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Jamie Stayed 2 nights in Jan 2024 Verified ### 6/10 Okay #### Verified traveller Feb 27, 2025 Liked: Cleanliness, staff & service, room comfort Disliked: Property conditions & facilities #### Decent but not exceptional Upon checking in, I realized the hotel was not in el centro and even though it was tantalizingly close to the lagoon, massive trees and gated properties blocked any potential view. That was my fault for not using google maps to geo locate it. We had paid the surplus for the “balcony” and were assigned room 205 overlooking the breakfast area and electrical wires. After settling in, I went to change and a woman peered into our room since our windows literally overlooked the passageway to all the rooms on the 2nd floor. I went downstairs to request another room since I did want to have the shades drawn at all times and at first was told there was no room avilable until March 3rd. I asked to speak to the manager and left my number for a call back. When we left for dinner, I told the desk clerk I had not received a call but then was informed we would be moved to another room the next night which was greatly appreciated. That balcony overlooked the front of the building with lush trees and total privacy for prying eyes. The room was very clean a d had a small fridge and safe (that did not work). The added touches of amenities in the bathroom were a nice surprise and linens were comfortable. We did not have breakfast on property ($10us pp) and preferred going out for it. The property overall needs a little love and some cosmetic touches on the staircase. I highly recommend it for families with small children vs older teens. My next visit to bacalar will have a hotel on the lagoon. ##### Verified traveller Stayed 3 nights in Feb 2025 Verified ### 10/10 Excellent #### Rick Mar 14, 2026 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Close proximity to everything, very nice clean hotel. ##### Rick Stayed 3 nights in Mar 2026 Verified ### 10/10 Excellent #### Pam Jan 8, 2026 Liked: Cleanliness, staff & service, property conditions & facilities Everyone is pleasant; the shower has abundant hot water and good pressure; room clean and comfortable ##### Pam Stayed 1 night in Jan 2026 Verified ### 10/10 Excellent #### Adam May 8, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Amazing stay ##### Adam Stayed 2 nights in May 2025 ### Expedia's Latest Trends ### Hotels > - [Hyatt Centric Playa del Carmen - Downtown House & Beach House](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Hyatt-Centric-Playa-Del-Carmen-Downtown-House-Beach-House.h11620473.Hotel-Information) > - 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