Find Hotels by Hyatt Hotels in Caribbean Islands

"Terrible customer service, staff gives you attitude and hides from work. wont come back. "

"Overall stay was pretty good. They need more evening events that people can dance the night away and have fun. And hard to find decent food late at night."

"Amazing staff, very accommodating and friendly! First time going to an all inclusive and let me tell you i was NOT dissapointed Def recommend"

"The resort was nice, clean and peaceful. Yoselin our concierge was amazing. The activities were fun and intresting. "

"Nice Staff"

"We love to stay at Caribe Hilton when we come to Puerto Rico. The staff go above and beyond to ensure we are comfortable and that we have all we need. This trip we met Ivan who works at the beach and pool and he took the time to ask us about our plans and recommend several places to visit. His suggestions were spot on and we are so grateful he took the time and care!"

"Had a great time! Some service could be better, staff not so friendly starting from front desk greeting, Italian restaurant lady server was very rude, hostess was staring at us when we would finally leave…"

"Completely fails to deliver for the price and set expectations. - Staff all look miserable, like you are actively making their day worse just by your presence at the resort. - Long lines for water park rides, competing with six cruise ships a day and no perks like priority lines for being a guest - "Included" water park does not include $25/day locker so you are walking cold and wet half a mile to and from the hotel - Tons of smoking in public areas, including the beach - Very few beach chairs, many broken, all empty and blocked by towels staff refuse to remove - Desalinated tap water tastes awful, no free bottled water or water filters, water is $3-4/can, soda is $5/can. - Showers rapidly run out of hot water - Mattress okay, pillows are bad with no pillow menu, no blankets (ask for many if you call, they are super thin), no bathrobes. Room service is inconsistent, only got coffee refills once. - Food is obscenely priced even by resort standards, portions are small even at the Mexican restaurant, many mistakes in orders and charges. $60 for 18-inch pizza with four drinks is the best food we had all stay (Margaritaville is pretty good too). Ice cream is $7+ a scoop. Cheapest alcohol is $12. Everything comes with a 10% VAT and 15% gratuity so add 25% to whatever you are expecting. Breakfast buffet line is out the door and down the hall."

"We love it! It our 3x there already. Great family resort so many things for kids and adults to enjoy. And their private beach are only few min walk love love love . "