Excellence Punta Cana Adults Only All Inclusive

Friendliest staff ever! The wind was a bit much for us.

I visited this resort every March and this time the Custer service was horrible. They never said anything about closing the resort Friday and sending us over to the other resort to then tell us they were closing as well. We did not get any assistance when they sent us to hotel by the airport. We had to cancel our trip by two days. Will not be returning. Time to try another resort. Very unhappy

The property is nice and the men that work there are friendly. The woman are rude and seem mad that you don’t speak Spanish or even bothered when asked for help and even more mad when you go to eat. It is mostly woman that check you in to the kitchen or restaurants and they are not friendly. When I asked how long the wait would be the lady responded, “ I don’t know, it depends on the guest!” I said, thank you for your kindness. Keep in mind there were plenty of tables open for us to sit and eat. Typically, the hosts would give a time of 20 mins or 45 mins but not here. My cousin was getting married and when we tried to eat together as a group we were asked to separate and go to different restaurants because they could not handle a large group. How can a all inclusive resort not prepare or have enough staff to accommodate all the guest staying at the resort?