- Liked: Cleanliness, staff & service, property conditions & facilities
Overall we had a good experience. The vast majority of our interaction with staff was positive. The beach is and pool experience is definitely up to par. The food is generally good, the breakfast spread extensive, and the room is serviced a few times a day. This is a high-touch facility with many repeat visitors. The property does show some wear and tear in room and common areas though everything is still functional. Operationally surprising was that many things were run through paper records with little automation. Especially around restaurant seating and wait lists this lead to bottlenecks. We experienced an issue with restaurant wait-list. In this case, we were informed that there were seven couples waiting ahead of us and it would take 30 minutes to seat us. No issue there. An hour later, when we went back to inquire, there were still seven couples ahead of us and we were blamed for not understanding. This process lacks transparency and was frustrating.