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Hard Rock Hotel Cancun - All Inclusive

Photo gallery for Hard Rock Hotel Cancun - All Inclusive

Front of property - evening/night
On the beach, white sand, sun loungers, beach umbrellas
On the beach, white sand, sun loungers, beach umbrellas
On the beach, white sand, sun loungers, beach umbrellas
Outdoor pool, pool umbrellas, sun loungers

Overview of Hard Rock Hotel Cancun - All Inclusive

VIP Access

Hard Rock Hotel Cancun - All Inclusive

4.5 star property

7.8/10 Good

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • Pet-friendly
  • All-inclusive
Map
Blvd Kukulcan KM 14.5, Hotel Zone, Cancun, QROO, 77500

Explore the area

  • Popular LocationAquaworld9 min walk
  • Popular LocationBallenas Beach16 min walk
  • Popular LocationOasis Arena19 min walk
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)17 min drive
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members

Room options

About this area

Cancun

Hard Rock Hotel Cancun - All Inclusive is located in Zona Hotelera, a neighborhood in Cancun, and is next to a golf course and on the beach. Iberostar Cancun Golf Course and Moon Palace Golf Club are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Delfines Beach and Tortuga Beach. Traveling with kids? Consider West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Ventura Park Cancun. Spend some time exploring the area's activities, including golfing and golf lessons.

What's nearby

  • Aquaworld - 9 min walk
  • Ballenas Beach - 16 min walk
  • Oasis Arena - 19 min walk
  • Maya Museum of Cancun - 2 min drive
  • Marlin Beach - 2 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 17 min drive

Restaurants

  • Puerto Madero - 4 min walk
  • Mole - 13 min walk
  • Bana - 13 min walk
  • Naos - 13 min walk
  • Nebbiolo - 15 min walk

About this property

Hard Rock Hotel Cancun - All Inclusive

4.5-star luxury property located in Zona Hotelera
Located close to Aquaworld and La Isla Shopping Mall, Hard Rock Hotel Cancun - All Inclusive provides a free breakfast buffet, 18 holes of golf, and a roundtrip airport shuttle. With a white sand beach, sun loungers, and beach umbrellas, this property is the perfect place to soak up some sun. Indulge in a massage, a facial, and a body treatment at The Rock Spa, the onsite spa. Be sure to enjoy a meal at any of the 5 onsite restaurants, which feature pizza and a poolside location. Aerobics classes and yoga classes are offered at the health club; other things to do include basketball. Stay connected with free in-room WiFi, and guests can find other amenities such as 2 swim-up bars and a terrace.
You'll also enjoy perks such as:
  • An outdoor pool and a children's pool, with 2 swim-up bars, sun loungers, and pool umbrellas
  • Free self parking
  • An outdoor tennis court, an elevator, and evening entertainment
  • A gift shop, a porter/bellhop, and smoke-free premises
  • Guest reviews say great things about the dining options
Room features
All 601 rooms have comforts such as 24-hour room service and premium bedding, in addition to perks like laptop-compatible safes and air conditioning.
Other conveniences in all rooms include:
  • Bathrooms with rainfall showers and free toiletries
  • LCD TVs with satellite channels
  • LED light bulbs, daily housekeeping, and phones

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Land activities

Fitness facilities
Tennis
Tennis lessons
Volleyball

Lessons/classes/games

Aerobics
Dancing
Language
Water fitness

Awards and affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows industry cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global), Ecolab (3rd party expert - Global), and Safe Travels (WTTC - Global)

Social distancing

Protective shields in place at main contact areas

Safety measures

Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Limited onsite parking
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Free buffet breakfast available daily
  • 5 restaurants and 1 coffee shop/cafe
  • 2 swim-up bars and 6 bars/lounges
  • 24-hour room service

Restaurants on site

  • Pizzeto
  • Frida
  • Ciao
  • Zen
  • Toro

Things to do

  • 18 holes of golf
  • Aerobics classes
  • Air hockey
  • Arcade/game room
  • Basketball
  • Billiards/pool table
  • Children's pool
  • Evening entertainment
  • Fitness center
  • Full-service spa
  • Lifeguards on site
  • Outdoor pool
  • Outdoor tennis court
  • Pilates classes
  • Playground
  • Shopping
  • Table tennis
  • Tennis
  • Yoga classes

Family friendly

  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised childcare
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Banquet hall
  • Elevator
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Business services

  • Conference center (16408 square feet of space)
  • Meeting rooms - 14

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Garden
  • Lifeguards on site
  • Pool sun loungers
  • Pool umbrellas
  • Terrace

Spa

  • 19 treatment rooms
  • Body treatments
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massages
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Turkish bath/hammam

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in hallways
  • Handrails in stairways
  • In-room accessibility (select rooms)
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)
  • Wheelchairs available on site

More

  • Beach towels
  • Romance packages available
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels

Entertainment

  • LCD TV
  • Satellite channels

Food and drink

  • Espresso maker
  • Free bottled water
  • Free minibar

More

  • Iron/ironing board
  • Laptop-compatible safe
  • LED light bulbs
  • Phone
  • Slippers

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - 5:30 AM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
All guests, including children, are required to present a valid government-issued ID card at check-in.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 150 per pet, per week
Welcoming dogs and cats only
2 per room (up to 50 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Airport shuttle fee: USD 34 per person (roundtrip)
  • Pet fee: USD 150 per pet, per week
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a smoke detector
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms

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Frequently asked questions

Does Hard Rock Hotel Cancun - All Inclusive have a pool?

Yes, this property has an outdoor pool and a children's pool.

How much does it cost to stay at Hard Rock Hotel Cancun - All Inclusive?

As of Feb 5, 2023, prices found for a 1-night stay for 2 adults at Hard Rock Hotel Cancun - All Inclusive on Feb 20, 2023 start from CA $643.9, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hard Rock Hotel Cancun - All Inclusive pet-friendly?

Yes, this property allows cats and dogs (limit 2 per room) with a maximum weight of up to 50 lbs per pet. There's a fee of USD 150 per pet, per week.

How much is parking at Hard Rock Hotel Cancun - All Inclusive?

Self parking is free at this property.

What time is check-in at Hard Rock Hotel Cancun - All Inclusive?

Check-in is from 3:00 PM - 5:30 AM. Late check-in is available during limited hours.

What time is check-out at Hard Rock Hotel Cancun - All Inclusive?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Does Hard Rock Hotel Cancun - All Inclusive provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 34 per person applies.

Are there all-inclusive benefits at Hard Rock Hotel Cancun - All Inclusive?

Yes, the property is all-inclusive. All food and beverages are included, and activities include tennis, volleyball, aerobics classes, and more.

Reviews

7.8

Good

Rating 10 - Excellent. 504 out of 1015 reviews" "
" "10 - Excellent 50%
Rating 8 - Good. 203 out of 1015 reviews" "
" "8 - Good 20%
Rating 6 - Okay. 114 out of 1015 reviews" "
" "6 - Okay 11%
Rating 4 - Poor. 75 out of 1015 reviews" "
" "4 - Poor 7%
Rating 2 - Terrible. 119 out of 1015 reviews" "
" "2 - Terrible 12%

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

7.9/10

Eco-friendliness

Reviews

8/10 Good

G

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean spaces, awesome drinks, super friendly staff, great amenities, everything was perfect !!
Stayed 2 nights in Jan 2023

2/10 Terrible

Jesus

Travelled with partner
Disliked: Amenities, property conditions & facilities
The beach
Stayed 2 nights in Jan 2023

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beds, blanket, pilo are very comfortable , my room was super clean new style appearance and truly comfortable, clean and good looking and you would love it. The quality of food in buffet is not really good rubbery stake and very per size shrimp and many more that needs improvement but the stake house, Italian and zen which is looks like our Benihana are the best. BBQ hamburgers, pittza and sus sage are serve by the pool all day By the pool are really tasty and are good quality . Drinks are amazing and are real. I liked 24/7 coffee shop they also serve different kinds of ice cream is the best. Pool is clean and has an amazing view of the ocean. every night there was a different show at lobby which was fun while the server brings you any drink you like none stop till you ask them no more. There was some area which was designated for club member such as 2 pool and sort of seafood restaurant which you are not allow to go there and this I didn’t like it. It’s a little over priced hotel but generally o had a good time there

2/10 Terrible

Sadhana

Travelled with family
Disliked: Staff & service, property conditions & facilities
Keys did not work everyday and they think it’s the because we put it next to phone….new lock system is what is needed, staff very unhelpful and look the other way

2/10 Terrible

Sandip

Travelled with family
Disliked: Staff & service
they only help and are nice till the day before checkout. It seems manager is never around and staff do not know one another. Will not return. Very rude staff for the amount of money I spent, manager should come out of his office.

8/10 Good

Carlos

Travelled with family
Liked: Cleanliness, staff & service, amenities
Staff, food, accommodations and entertainment in and around were excellent. Had a few issues with room service.

8/10 Good

Janean

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Carlos at Frida the breakfast buffet on Dec 7th was delightful. I was celebrating the beginning of my birthday trip and he made it memorable . He took interest in us having a good time and did the same for his other guests he was waiting on . We never had to ask for anything because he was always there . We would’ve requested him every morning if we were there longer . Also I encountered Mary outside cleaning at the entrance while looking for the gym . Instead of pointing to the direction as 2 other employees did before , she actually walked me over to the gym . The breakfast Buffett was delicious .
Stayed 1 night in Dec 2022

10/10 Excellent

Sydney Paige

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have been to several all inclusive resorts in Cancun and other places in Mexico and this experience was the best! The service is unmatched! The entire staff is incredibly caring and the resort is extremely clean! I will definitely go back to The Hard Rock Cancun!
Stayed 7 nights in Nov 2022

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Oct 2022

2/10 Terrible

carolyn

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
This is a VERY OLD property- Not much to do , staff is great! But not much to do here.
Stayed 5 nights in Jul 2022