Get an overview of this hotel4.5-star beach resort with a full-service spa

Popular property highlights

Free self parking
Free valet parking
Free WiFi
Outdoor pool
Business centre

Location

Nestled on the beach, this Avenida Kukulkan resort is within 3 mi (5 km) of Ballenas Beach, La Isla Shopping Mall, and Delfines Beach. El Rey Ruins is 2.2 mi (3.5 km) away.

Resort Features

Catch some rays at the beach or spend the day relaxing at Hard Rock Hotel Cancun All Inclusive's full-service spa. Then enjoy a meal at one of the resort's 6 restaurants.

Room Amenities

All 601 rooms boast private spa tubs and offer free WiFi and free minibar items. Balconies and 24-hour room service are standard, as are LCD TVs with satellite channels.

Hard Rock Hotel Cancun All Inclusive

Resort Amenities

All-Inclusive Details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)
  • In-room liquor dispensers

Activities and facilities/equipment

All non-motorized water sports are included.

Land activities

  • Fitness facilities
  • Tennis
  • Tennis lessons
  • Volleyball

Lessons/classes/games

  • Aerobics
  • Dancing
  • Language
  • Water fitness

Kids' club

  • Supervised activities for children between 4 and 12 years old

Not included

  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Transportation to offsite activities

Resort Amenities

Hard Rock Hotel Cancun All Inclusive is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Hard Rock Hotel Cancun All Inclusive like a complimentary children's club and an outdoor pool.

Dining is available at one of the resort's 6 restaurants. The property also offers a grocery/convenience store. Guests can unwind with a drink at one of the resort's bars, which include 2 swim-up bars and 4 bars/lounges. A computer station is located on site and wireless Internet access is complimentary. This all-inclusive resort also offers a children's pool, an outdoor tennis court, and a health club. Limited complimentary onsite parking is available on a first-come, first-served basis. A total renovation of this property was completed in October 2012.

Hard Rock Hotel Cancun All Inclusive is a smoke-free property.

  • Express check-in 
  • Elevator/lift 
  • Fitness facilities 
  • Children's club 
  • Business center 
  • Porter/bellhop 
  • Express check-out 
  • Free self parking 
  • Dry cleaning/laundry service 
  • Free valet parking 
  • Outdoor pool 
  • Computer station 
  • Conference space size (meters) - 1524 
  • Terrace 
  • Luggage storage 
  • Hair salon 
  • ATM/banking 
  • Concierge services 
  • Gift shops or newsstand 
  • Conference center 
  • Shopping on site 
  • Outdoor tennis court 
  • Pool umbrellas 
  • Airport transportation 
  • Parking (limited spaces) 
  • Total number of rooms - 601 
  • Number of floors - 12 
  • Number of buildings/towers - 1 
  • Airport transportation (surcharge) 
  • Number of bars/lounges - 4 
  • Number of poolside bars - 2 
  • Full-service spa 
  • Number of swim-up bars - 2 
  • Beach umbrellas 
  • Conference space 
  • Billiards or pool table 
  • Spa treatment room(s) 
  • Grocery/convenience store 
  • Tours/ticket assistance 
  • Meeting rooms 4 
  • Beach sun loungers 
  • Pool sun loungers 
  • Free WiFi 
  • Babysitting or childcare (surcharge) 
  • Health club 
  • Children's club (free) 
  • Smoke-free property 
  • Supervised childcare/activities (free) 
  • Children's pool 
  • Spa services on site 
  • Number of restaurants - 6 
  • Conference space size (feet) - 16408 
  • Beach towels 
  • Television in common areas 
  • Wedding services 
  • Arcade/game room 
  • Garden 
  • Multilingual staff 

Family Friendly Amenities

  • Family Hotel  
  • Outdoor pool  
  • Children's pool  
  • Supervised childcare/activities (free)  
  • Free Wi-Fi  
  • Outdoor tennis court  
  • Children's club (free)  
  • Grocery/convenience store  
  • Babysitting or childcare (surcharge)  
  • Arcade/game room  
  • Playground on site  

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking, Free valet parking, Parking (limited spaces)

Room Amenities

  • Private spa tub 
  • Free bottled water 
  • In-room safe (laptop compatible) 
  • Free WiFi 
  • Coffee/tea maker 
  • Daily housekeeping 
  • Free toiletries 
  • Hair dryer 
  • Iron/ironing board 
  • Private bathroom 
  • Desk 
  • Slippers 
  • Shower only 
  • Premium bedding 
  • Balcony 
  • In-room climate control (air conditioning) 
  • Air conditioning 
  • Phone 
  • Minibar (stocked, free items) 
  • Turndown service 
  • Bathrobes 
  • Blackout drapes/curtains 
  • Satellite TV service 
  • Room service (24 hours) 
  • LCD TV 
  • Rollaway/extra beds (free) 
  • Connecting/adjoining rooms available 

Where to Eat

The Market - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Frida - This restaurant specializes in Mexican cuisine and serves lunch and dinner.

Ciao - This restaurant specializes in Italian cuisine and serves breakfast and dinner.

Zen - This restaurant specializes in Asian cuisine and serves dinner only.

Ipanema - This restaurant specializes in Brazilian cuisine and serves dinner only.

24-hour room service is available.

Nearby Things to Do

An outdoor tennis court and a health club are featured at the resort. An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Pilates classes on site 
  • Playground on site 
  • Golfing nearby 
  • Basketball on site 
  • Beach volleyball on site 
  • Golf lessons available nearby 
  • Yoga classes/instruction on site 

Spa Services

The Rock Spa has 19 treatment rooms including rooms for couples and outdoor treatment areas. Services include massages, facials, body treatments, and manicures and pedicures.

  • Number of treatment rooms 19 
  • Outdoor treatment areas 
  • Couples treatment rooms 
  • Manicures and pedicures 
  • Body treatments 
  • Facial treatments 
  • Massages 

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom 
  • In-room accessibility 

Resort Policies

Check-in

Check-in time starts at 3 PM

Minimum check-in age is 18

Special check-in instructions:

24-hour airport shuttle service is available on request. Contact the property in advance to make arrangements.

Check-out

Check-out time is noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 1 years old and younger stay free when using existing bedding.
  • Free rollaway/extra beds!

Pets

  • Pets not allowed

You need to know

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Fees

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.
  • Airport shuttle fee: USD 60 per person (one way)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Resort Name

  • All Inclusive Hard Rock Hotel
  • All Inclusive Hard Rock Hotel Cancun
  • Cancun Hard Rock Hotel
  • Hard Rock All Inclusive
  • Hard Rock Hotel All Inclusive
  • Hard Rock Hotel All Inclusive Cancun
  • Hard Rock Hotel Cancun
  • Hard Rock Hotel Cancun All Inclusive

We should mention

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Up to 3 children 1 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Awards & Affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
  • Hard Rock Hotel Cancun All Inclusive is listed in the 2016 Condé Nast Traveler Gold List of the world's best places to stay.

Music Lab Offer

Book a stay in any room/rate category and all guests 12 years and older can choose from 4 complimentary Music Lab programs, including Jam Bad, Spin Session, Roctube, and My Tracks.

Full details at check-in. Taxes and gratuity may not be included. Offer subject to availability. Other restrictions may apply.

Limitless Resort Credit Offer

Book a minimum 3-night stay in any room category for travel now – December 23, 2018 and receive up to USD 3,600 in resort credits, based on length of stay: USD 500 in resort credits with a 3-night stay; USD 750 in resort credits with a 4-night stay; USD 1,500 in resort credits with a 5-6 night stay; USD 1,800 in resort credits with a 7-8 night stay; USD 2,000 in resort credits with a 9-11 night stay; USD 2,500 in resort credits with a 12-13 night stay; USD 3,600 in resort credits with a 14 night stay or more.

3-night minimum stay is required. Full details at check-in. Offer per room, per stay. A 20% service fee will apply on the final price of all transactions using the Limitless Resort Credit promotion on all services or products available at Hard Rock Hotel Cancun. The service fee can only be paid with cash, room charge, and credit card. Service fee cannot be paid with the remaining Limitless Resort Credit promotion balance. No refunds will apply in the event that a guest does not arrive for a scheduled service or tour. No shows are charged at full price. Resort credit is not transferable, non-cumulative, and cannot be held over for future stays. Resort credit cannot be exchanged for cash, products, or merchandise. Guests staying at more than one hotel will receive the benefits of the promotion depending on the length of stay at each one, though unused credits may not be transferred to the next hotel. Limitless Resort Credit can be used towards selected tours, golf, spa and beauty salon services, romantic and special dinner events, upgraded wine selection at restaurants, photo packages at rock shots® *promotion does not apply for Special Events and/or Wedding, selected take away products, or The Colin Cowie Weddings Collection™. Offer is not valid with groups/conventions, special events, or weddings and is not to be combined with other credits, discounts, or promotions unless specifically indicated. Promotion may change without prior notice. Other restrictions may apply.

Resort Credit Offer

Book a stay in any room or rate category and receive a resort credit fixed amount based on length of stay.

Resort credit and redemption details provided at check-in. Credit is not cumulative or combinable. Taxes and gratuity may not be included. Resort credit cannot be applied towards room rate or tax. No refunds for any unused portion of offer. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.


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