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Hard Rock Hotel Cancun - All Inclusive

4.5 star property
Beachfront resort with relaxing spa services
VIP Access

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your current months are April, 2024 and May, 2024.
April 2024
May 2024

Hard Rock Hotel Cancun - All Inclusive

Photo gallery for Hard Rock Hotel Cancun - All Inclusive

View from room
Aerial view
Premium bedding, free minibar, in-room safe, blackout drapes
5 restaurants, breakfast, lunch, dinner served; pizza
Reception

Overview of Hard Rock Hotel Cancun - All Inclusive

7.6

Good

Popular amenities

  • Restaurant
  • Bar
  • Room service
  • Breakfast included
  • Pool

Explore the area

Blvd Kukulcan KM 14.5, Hotel Zone, Cancun, QROO, 77500
  • Popular LocationPorfirio's Cancun3 min walk
  • Popular LocationAquaworld9 min walk
  • Popular LocationBallenas Beach16 min walk
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)17 min drive
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Room options

Deluxe Family Lagoon View (Two Bedroom)

cleanliness

Highlights

Balcony
Private indoor spa tub
Air conditioning
Free minibar items
LCD TV
Blackout drapes/curtains
Premium bedding
Hair dryer
  • 861 sq ft
  • Lagoon view
  • Sleeps 5
  • 1 King Bed and 2 Double Beds

Deluxe Lagoon view double

cleanliness

Highlights

Balcony
Private indoor spa tub
Air conditioning
Free minibar items
LCD TV
Blackout drapes/curtains
Premium bedding
Hair dryer
  • 431 sq ft
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

Deluxe Room, 2 Double Beds

cleanliness

Highlights

Balcony
Private indoor spa tub
Air conditioning
Free minibar items
LCD TV
Blackout drapes/curtains
Premium bedding
Hair dryer
  • 431 sq ft
  • Sleeps 4
  • 2 Double Beds

Deluxe Room, 1 King Bed

cleanliness

Highlights

Balcony
Private indoor spa tub
Air conditioning
Free minibar items
LCD TV
Blackout drapes/curtains
Premium bedding
Hair dryer
  • 431 sq ft
  • Sleeps 3
  • 1 King Bed

Deluxe Lagoon view king

cleanliness

Highlights

Balcony
Private indoor spa tub
Air conditioning
Free minibar items
LCD TV
Blackout drapes/curtains
Premium bedding
Hair dryer
  • 431 sq ft
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

Deluxe Ocean View King

cleanliness

Highlights

Balcony
Private indoor spa tub
Air conditioning
Free minibar items
LCD TV
Blackout drapes/curtains
Premium bedding
Hair dryer
  • 431 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Deluxe Pure Wellness double

cleanliness

Highlights

Balcony
Private indoor spa tub
Air conditioning
Free minibar items
LCD TV
Hypo-allergenic bedding
Premium bedding
Blackout drapes/curtains
  • 431 sq ft
  • Lagoon view
  • Sleeps 3
  • 2 Double Beds

Deluxe Ocean View Double

cleanliness

Highlights

Balcony
Private indoor spa tub
Air conditioning
Free minibar items
LCD TV
Blackout drapes/curtains
Premium bedding
Hair dryer
  • 431 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Diamond Ocean View

cleanliness

Highlights

Balcony
Private indoor spa tub
Air conditioning
Free minibar items
LCD TV
Pillow menu
Premium bedding
Blackout drapes/curtains
  • 431 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Deluxe Pure Wellness king

cleanliness

Highlights

Balcony
Private indoor spa tub
Air conditioning
Free minibar items
LCD TV
Hypo-allergenic bedding
Premium bedding
Blackout drapes/curtains
  • 431 sq ft
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

Rock Royalty Ocean View King

cleanliness

Highlights

Balcony
Private indoor spa tub
Air conditioning
Free minibar items
LCD TV
Pillow menu
Premium bedding
Blackout drapes/curtains
  • 431 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Rock Suite Ocean view (One Bedroom)

cleanliness

Highlights

Balcony
Private indoor spa tub
Air conditioning
Free minibar items
LCD TV
Pillow menu
Sofa bed - double
Separate bedroom
  • 635 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Rock Suite Ocean View (Two Bedroom)

cleanliness

Highlights

Balcony
Separate dining area
Separate sitting area
Private indoor spa tub
Air conditioning
Free minibar items
LCD TV
Pillow menu
  • 1066 sq ft
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

Deluxe Family Ocean View Double Beds - Two Bedroom

cleanliness

Highlights

Balcony
Private indoor spa tub
Air conditioning
Free minibar items
LCD TV
Premium bedding
2 bedrooms
Blackout drapes/curtains
  • 861 sq ft
  • Ocean view
  • Sleeps 6
  • 4 Double Beds

Deluxe Family Ocean View - Two Bedroom

cleanliness

Highlights

Balcony
Private indoor spa tub
Air conditioning
Free minibar items
LCD TV
Premium bedding
2 bedrooms
Blackout drapes/curtains
  • 861 sq ft
  • Ocean view
  • Sleeps 5
  • 1 King Bed and 2 Double Beds

Similar properties

About the area

Cancun

Hard Rock Hotel Cancun - All Inclusive is located in Zona Hotelera, a neighborhood in Cancun, and is next to a golf course and on the beach. Aquaworld and Iberostar Cancun Golf Course are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Delfines Beach and Tortuga Beach. La Isla Shopping Mall and El Rey Ruins are two other places to visit that come recommended. Spend some time exploring the area's activities, including golfing.

What's nearby

  • Aquaworld - 9 min walk
  • Iberostar Cancun Golf Course - 2 min drive
  • La Isla Shopping Mall - 4 min drive
  • Cancun Interactive Aquarium - 4 min drive
  • Delfines Beach - 5 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 17 min drive

Restaurants

  • JW Marriott Lobby Bar - 12 min walk
  • Chambao - 5 min walk
  • Puerto Madero - 4 min walk
  • Porfirio's Cancun - 3 min walk
  • Restaurant nebbiolo en cancun - 15 min walk

About this property

Hard Rock Hotel Cancun - All Inclusive

Luxury all-inclusive resort near Iberostar Cancun Golf Course
Located close to Aquaworld and La Isla Shopping Mall, Hard Rock Hotel Cancun - All Inclusive provides a free breakfast buffet, 18 holes of golf, and an airport shuttle. With amenities like a white sand beach and sun loungers, this resort is the perfect place to soak up the sun. Indulge in a body treatment, a massage, and a manicure/pedicure at The Rock Spa, the onsite spa. Be sure to enjoy a meal at any of the 5 onsite restaurants, which feature pizza and a poolside location. Yoga classes are offered at the health club; other things to do include basketball. Stay connected with free in-room WiFi, and guests can find other amenities such as 2 swim-up bars and a terrace.
You'll also enjoy perks such as:
  • An outdoor pool and a children's pool, with 2 swim-up bars, sun loungers, and pool umbrellas
  • Free self parking
  • An outdoor tennis court, a roundtrip airport shuttle (surcharge), and babysitting (surcharge)
  • Massage treatment rooms, beach umbrellas, and table tennis
  • Guest reviews say good things about the helpful staff
Room features
All 600 rooms have comforts such as private indoor hot tubs and 24-hour room service, in addition to perks like premium bedding and laptop-compatible safes. Guest reviews highly rate the clean rooms at the property.
Other conveniences in all rooms include:
  • Rainfall showers, free toiletries, and hair dryers
  • LCD TVs with satellite channels
  • Balconies, LED light bulbs, and daily housekeeping

All-inclusive details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Land activities

Fitness facilities
Tennis
Tennis lessons
Volleyball

Lessons/classes/games

Aerobics
Dancing
Language
Water fitness

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free uncovered self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM–11:00 AM
  • 2 swim-up bars
  • 5 restaurants
  • 6 bars/lounges
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Ciao
  • Frida
  • Pizzeto
  • Toro
  • Zen

Things to do

  • 18 holes of golf
  • Air hockey
  • Arcade/game room
  • Basketball
  • Billiards/pool table
  • Children's pool
  • Evening entertainment
  • Free children's club
  • Full-service spa
  • Health club
  • Outdoor pool
  • Outdoor tennis court
  • Piano
  • Playground
  • Shopping
  • Table tennis
  • Yoga classes

Family friendly

  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Laundry facilities
  • Lifeguards on site
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 14 meeting rooms
  • Conference center (16,404 square feet of space)

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 19 treatment rooms
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage
  • Outdoor treatment areas
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 steps to reach entrance
  • 4 accessible parking spaces
  • Elevator (35 inch wide door)
  • Handrails in stairways (35 inches high)
  • Stair-free path to entrance
  • Tile flooring in room
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 12 floors
  • Banquet hall
  • Lifeguards
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels

Entertainment

  • LCD TV with satellite channels

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

Outdoor space

  • Balcony

More

  • Air conditioning (climate-controlled)
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
All guests, including children, are required to present a valid government-issued ID card at check-in.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 150 per pet, per week
Welcoming dogs and cats only
2 total (up to 50 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Breakage deposit: USD 100 per night

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: USD 34 per person (roundtrip)
  • Pet fee: USD 150 per pet, per week
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
Guests under 18 years old are not allowed in the health club or fitness facility

Frequently asked questions

Does Hard Rock Hotel Cancun - All Inclusive have a pool?

Yes, this property has an outdoor pool and a children's pool.

How much does it cost to stay at Hard Rock Hotel Cancun - All Inclusive?

As of Mar 19, 2024, prices found for a 1-night stay for 2 adults at Hard Rock Hotel Cancun - All Inclusive on Apr 8, 2024 start from CA $676.51, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hard Rock Hotel Cancun - All Inclusive pet-friendly?

Yes, this property allows cats and dogs (limit 2 total) with a maximum weight of up to 50 lbs per pet. There's a fee of USD 150 per pet, per week.

How much is parking at Hard Rock Hotel Cancun - All Inclusive?

Self parking is free at this property.

What time is check-in at Hard Rock Hotel Cancun - All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Hard Rock Hotel Cancun - All Inclusive?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Does Hard Rock Hotel Cancun - All Inclusive provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 34 per person applies.

Are there all-inclusive benefits at Hard Rock Hotel Cancun - All Inclusive?

Yes, the property is all-inclusive. All food and beverages are included, and activities include tennis, volleyball, aerobics classes, and more.

Where is Hard Rock Hotel Cancun - All Inclusive located?

Located in Zona Hotelera, this beachfront resort is next to a golf course and within 2 mi (3 km) of Aquaworld, Iberostar Cancun Golf Course, and La Isla Shopping Mall. Delfines Beach and El Rey Ruins are also within 3 mi (5 km).

Hard Rock Hotel Cancun - All Inclusive Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 474 out of 1009 reviews" "
Rating 8 - Good. 199 out of 1009 reviews" "
Rating 6 - Okay. 114 out of 1009 reviews" "
Rating 4 - Poor. 81 out of 1009 reviews" "
Rating 2 - Terrible. 141 out of 1009 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Teneshia

Travelled with family
Liked: Amenities
The property is located on the strip. Walking distance to AquaWorld and a short $1 bus ride to the outdoor mall.
Stayed 3 nights in Mar 2024

8/10 Good

Darla Rae

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place. Great time—around the pool, evening entertainment and the young adults loved the night life.
Stayed 7 nights in Mar 2024

8/10 Good

Marta Leticia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service and food.
Stayed 3 nights in Feb 2024

10/10 Excellent

elizabeth r

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024

10/10 Excellent

LIN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

8/10 Good

Connor

Liked: Cleanliness, staff & service, amenities
A few issues with the open bar and room but good overall
Stayed 5 nights in Mar 2024

2/10 Terrible

Brynn

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I’m leaving my vacation at the Hard Rock Cancun extremely disappointed and frustrated. I stayed in a family suite with five others for four nights with half of our stay having no hot water, over half of our stay with an extreme leak coming from the bathroom, strong sewage smells in our suite the entire stay, and rooms so humid the mirrors were foggy. The customer service that met us when we brought up these issues were poor, time-consuming, and unacceptable. We were sent in circles talking from one person, to the next, to waiting for calls and waiting for manager responses and weren’t offered any form of compensation that we feel was equal to the issues we were having. We were offered the option between a free steak or free beach chair rental (food is already all-inclusive and there are free chair options) contingent we sign a non-disclosure agreement with the hotel. The hotel refused any sort of partial refund and wasted our time. Additionally, service at the bars was poor. My travel party are all Asian and a few of my group heard the bartenders call us “chino chino” multiple times which means Chinese in Spanish. We were also met with resistance when trying to order drinks at certain points within our trip. At the start of the trip, we could order yhr drinks we wanted, but at one point they refused to give us drinks and shrugged and shook their head when we inquired why we couldn’t drink when it was all inclusive. The Toro steakhouse gave one of us food poisoning.
Stayed 4 nights in Mar 2024

8/10 Good

Karla, Spring

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Entertainment was meh. VIP is only if you buy a time share. Not all cabana's / seating or pools available to us non hall of fame people. Black wrist bands are the VIP due to purchasing a time share. I did love my ocean view, which was what I paid for. The food was good. Zen needs a reservation so make that between 11-4 it may be made days in advance. Toro was excellent and isla was very good as well. Frida was our breakfast and lunch spot. It’s a buffet. The grill outside had me hooked on cheese fries with jalapeños. Tips will keep your drinks coming. If you use the hot tub READ the instructions. lol. Drinks in fridge are refilled daily. They cleaned our room every day except our last. The airport took our toopaste so the hotel brought us some twice. I did tip them every time they came.
Stayed 4 nights in Feb 2024

6/10 Okay

Roman, Bratislava

Travelled with group
Liked: Cleanliness, staff & service
My feeling is, that i come from village and the servises ,what i receive , be on this level
Stayed 7 nights in Feb 2024

10/10 Excellent

Kerilyn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I attended my friend’s wedding at the Hard Rock Cancun and stayed for a week on the Rock Royalty level! It came with its own private patio, a private pool area and two private bars and the most amazing staff! I want to send a special thank you to Tony, Tefy, Yared, Yisus, Ivan and our favourite bartender Jules! Thank you for all that you did to make my stay exceptional!!!
Stayed 6 nights in Feb 2024

General hotel information

Reasons to Book
Outdoor Pool & Property Cleanliness
Check-In Time
3:00 PM
Check-Out Time
12:00 PM
Star Rating
4.5