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Hard Rock Hotel Cancun - All Inclusive

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On the beach, white sand, sun loungers, beach umbrellas
On the beach, white sand, sun loungers, beach umbrellas
On the beach, white sand, sun loungers, beach umbrellas
Outdoor pool, pool umbrellas, sun loungers

Overview of Hard Rock Hotel Cancun - All Inclusive

VIP Access

Hard Rock Hotel Cancun - All Inclusive

4.5 star property

3.9/5 Good

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • Pet-friendly
  • All-inclusive
Map
Blvd Kukulcan KM 14.5, Hotel Zone, Cancun, QROO, 77500

Explore the area

  • Popular LocationAquaworld9 min walk
  • Popular LocationBallenas Beach16 min walk
  • Popular LocationKukulcan Plaza Shopping Mall2 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)17 min drive
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members

Room options

About this area

Cancun

Located on the beach, Hard Rock Hotel Cancun - All Inclusive is in Zona Hotelera, a neighborhood in Cancun. Shoppers can check out La Isla Shopping Mall, while everyone can enjoy the natural beauty of Delfines Beach and Tortuga Beach. Traveling with kids? Consider Aquaworld and Costa Occidental de Isla Mujeres National Park. Spend some time exploring the area's activities, including golf lessons and golfing.

What's nearby

  • Aquaworld - 9 min walk
  • Ballenas Beach - 16 min walk
  • Maya Cancun Museum - 2 min drive
  • Kukulcan Plaza Shopping Mall - 2 min drive
  • Marlin Beach - 2 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 17 min drive

Restaurants

  • Puerto Madero - 4 min walk
  • Mole - 13 min walk
  • Bana - 13 min walk
  • Naos - 13 min walk
  • Nebbiolo - 15 min walk

About this property

Hard Rock Hotel Cancun - All Inclusive

4.5-star luxury property in the heart of Zona Hotelera
Take advantage of a free breakfast buffet, a roundtrip airport shuttle, and 2 swim-up bars at Hard Rock Hotel Cancun - All Inclusive. With a white sand beach, sun loungers, and beach umbrellas, this property is the perfect place to soak up some sun. Indulge in a manicure/pedicure, a facial, and a massage at The Rock Spa, the onsite spa. Be sure to enjoy a meal at any of the 5 onsite restaurants, which feature pizza and a poolside location. Aerobics classes and yoga classes are offered at the health club; other things to do include basketball. Stay connected with free in-room WiFi, and guests can find other amenities such as a terrace and shopping on site.
You'll also enjoy perks such as:
  • An outdoor pool and a children's pool, with 2 swim-up bars, sun loungers, and pool umbrellas
  • Free self parking
  • An outdoor tennis court, concierge services, and luggage storage
  • A table tennis table, an elevator, and ATM/banking services
  • Guest reviews say great things about the dining options
Room features
All 601 rooms have comforts such as 24-hour room service and premium bedding, in addition to perks like laptop-compatible safes and air conditioning.
Other conveniences in all rooms include:
  • Bathrooms with rainfall showers and free toiletries
  • LCD TVs with satellite channels
  • LED light bulbs, coffee/tea makers, and daily housekeeping

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Land activities

Fitness facilities
Tennis
Tennis lessons
Volleyball

Lessons/classes/games

Aerobics
Dancing
Language
Water fitness

Awards and affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows industry cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global), Ecolab (3rd party expert - Global), and Safe Travels (WTTC - Global)

Social distancing

Protective shields in place at main contact areas

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Hand sanitizer provided
Reservations are required for the use of certain onsite facilities
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Limited onsite parking
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Free buffet breakfast available daily 7:00 AM–11:00 AM
  • 5 restaurants and 1 coffee shop/cafe
  • 2 swim-up bars and 6 bars/lounges
  • 24-hour room service

Restaurants on site

  • Pizzeto
  • Frida
  • Ciao
  • Zen
  • Toro

Things to do

  • Aerobics classes
  • Arcade/game room
  • Basketball
  • Billiards/pool table
  • Children's pool
  • Evening entertainment
  • Fitness center
  • Full-service spa
  • Golf driving range
  • Lifeguards on site
  • Outdoor pool
  • Outdoor tennis court
  • Pilates classes
  • Playground
  • Shopping
  • Spa tub
  • Table tennis
  • Tennis
  • Yoga classes

Family friendly

  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised childcare
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Banquet hall
  • Elevator
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Conference center (16408 square feet of space)
  • Meeting rooms - 14

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Garden
  • Lifeguards on site
  • Pool sun loungers
  • Pool umbrellas
  • Terrace

Spa

  • 19 treatment rooms
  • Body treatments
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massages
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Turkish bath/hammam

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in hallways
  • Handrails in stairways
  • In-room accessibility (select rooms)
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)
  • Wheelchairs available on site

More

  • Beach towels
  • Romance packages available
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels

Entertainment

  • LCD TV
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free minibar

More

  • Iron/ironing board
  • Laptop-compatible safe
  • LED light bulbs
  • Phone
  • Slippers
  • Turndown service

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Policies

Check-in

Check-in from 3:00 PM - 5:30 AM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 150 per pet, per week
Welcoming dogs and cats only
2 per room (up to 50 lbs)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Airport shuttle fee: USD 34 per person (roundtrip)
  • Pet fee: USD 150 per pet, per week
  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a smoke detector
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

Only registered guests are allowed in the guestrooms
The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section); guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation

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Frequently asked questions

Does Hard Rock Hotel Cancun - All Inclusive have a pool?

Yes, this property has an outdoor pool and a children's pool.

How much does it cost to stay at Hard Rock Hotel Cancun - All Inclusive?

As of Oct 2, 2022, prices found for a 1-night stay for 2 adults at Hard Rock Hotel Cancun - All Inclusive on Oct 17, 2022 start from CA $514.17, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hard Rock Hotel Cancun - All Inclusive pet-friendly?

Yes, this property allows cats and dogs (limit 2 per room) with a maximum weight of up to 50 lbs per pet. There's a fee of USD 150 per pet, per week.

How much is parking at Hard Rock Hotel Cancun - All Inclusive?

Self parking is free at this property.

What time is check-in at Hard Rock Hotel Cancun - All Inclusive?

Check-in is from 3:00 PM - 5:30 AM. Late check-in is available during limited hours.

What time is check-out at Hard Rock Hotel Cancun - All Inclusive?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Does Hard Rock Hotel Cancun - All Inclusive provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 34 per person applies.

Are there all-inclusive benefits at Hard Rock Hotel Cancun - All Inclusive?

Yes, the property is all-inclusive. All food and beverages are included, and activities include tennis, volleyball, aerobics classes, and more.

Overall score and ratings

3.9

Good

Rating 5 - Excellent. 505 out of 1006 reviews
5 - Excellent 50%
Rating 4 - Good. 207 out of 1006 reviews
4 - Good 21%
Rating 3 - Okay. 111 out of 1006 reviews
3 - Okay 11%
Rating 2 - Poor. 73 out of 1006 reviews
2 - Poor 7%
Rating 1 - Terrible. 110 out of 1006 reviews
1 - Terrible 11%

4.3/5

Cleanliness

4.2/5

Staff & service

4.0/5

Amenities

4.0/5

Property conditions & facilities

4.0/5

Eco-friendliness

4/5 Good

Sonia
Travelled with family
Liked: Cleanliness
I think the food could’ve been better also the pool service was not good
Stayed 3 nights in Sep 2022

3/5 Okay

Jorge
Disliked: Staff & service
NOT WORTH, THE PRICE ITS NOT AN ADULT HOTEL, I PAID, FOR A NO KIDS HOTEL I LOVE TO BE A GOLD EXPEDIA MEMBER, AND LOVE TO BE A VIP GUEST, BUT THEY NOT EVEN NOTICE , NOT COURTESY WINE NOT EVEN A WELCOME APPLE
Stayed 1 night in Sep 2022

5/5 Excellent

Carlos
Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities