Ratings based on 996 Verified Reviews

3.9 out of 5
78% of guests recommend
4.0 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia-Verified Reviews
5 out of 5
by A verified traveller

Posted May 31, 2020
Kitchens and location and free breakfast was great
1 out of 5
by A verified traveller from Calgary

Posted May 25, 2020
Have stayes here lots in pas 6 months last weekend was absoulty horrible from the animals partying above me and hotel staff not doing anything about it complained in middle.of night to staff nothing done talked to staff again in morning was laughed at so last time to stay there
Comment from Hotel Management
May 27, 2020 by GM, Hotel Management
Valued Guest, I apologize, that your experience did not meet your expectations. We make it a practice to share all our guest’s comments with our team. It is through comments such as yours that we work to help improve guests' experiences. I thank you for your stay and hope to see you in future!
4 out of 5
by A verified traveller from Kitimat

Posted Mar. 22, 2020
Only there for a short layover but affordable and clean.
Comment from Hotel Management
Mar. 27, 2020 by Gm, Hotel Management
Valued Guest, Thank you for staying with us at our hotel. I am happy to hear that your stay was comfortable and our staffs were helpful. I will share your feedback with them. See you soon again! THank You!
5 out of 5
by A verified traveller

Posted Mar. 21, 2020
The property was located in a very useful area. MacDonald and grocery store are nearby. The staff is super friendly and very cooperative.
Comment from Hotel Management
Mar. 27, 2020 by gm, Hotel Management
Valued Guest, Thank you for your review of our hotel. All feedback is greatly appreciated. We are delighted that your enjoyed our convenient location, clean rooms and our friendly and polite staff. Customer service is one thing we pride ourselves on. We hope that we see you again very soon! Thank You!
2 out of 5
by A verified traveller

Posted Mar. 17, 2020
When we arrived we had a nice greeting from the front desk personnel. Once we entered the elevator, it was apparent that this hotel doesn’t take pride in cleanliness. There was fingerprints all over the walls - they remained there for 2 days while we stayed as well. ** keep in mind this is during the COVID-19 pandemic ** We entered our room, looks like a regular hotel room. It’s been updated at some point...usual wear and tear. Enter the bathroom and it wasn’t as clean as it should be. Hair in the tub, on the counter, toilet... sink had dirty streaks in it. And the floors weren’t vacuumed in both our room or the hallway. We called to the front desk and it was dealt with immediately. If you like a firm mattress, you will enjoy your stay.. we didn’t sleep well. The breakfast- the sausage patties looked disgusting, must be boiled as they don’t have much colour and the eggs tasted like they had been sitting around for days. You have the options of cereal, yogurt and waffles, toast etc. Would be nice to have some whipped cream and fresh fruit to add to the waffles The pool - standard pool and hot tub. Kids loved the slide. But there again, they don’t take pride in cleaning around the deck. The 2 days we were there, there were beer cans sitting behind a plant by the hot tub and cookie crumbs on the floor. we got what we paid for...which was a cheaper price on Expedia and we won’t revisit again.
Comment from Hotel Management
Mar. 27, 2020 by GM, Hotel Management
Valued Guest, We regret to hear that your stay with us was not a memorable one. Since your stay with us our maintenance staff has addressed all of the issues you noted and our housekeeping department has reinforced procedures to ensure our rooms are always pristine and clean. We thank you for your feedback and your patronage and sincerely hope you will give us the opportunity to better serve you in the future. Thank You!
5 out of 5
by A verified traveller from Pincher creek

Posted Mar. 17, 2020
The staff where nice and very welcoming the room was also in good shape
Comment from Hotel Management
Mar. 27, 2020 by Gm, Hotel Management
Valued Guest, I appreciate the time you took to review your stay. I am happy to hear that you enjoyed your stay with us. I will share your review with my staff. I hope to see you again on your next visit to town! Thank You!
5 out of 5
by A verified traveller

Posted Mar. 15, 2020
Comment from Hotel Management
Mar. 27, 2020 by GM, Hotel Management
Valued Guest, Thank you for your kind feedback. I am glad, that you have enjoyed your stay at our hotel in Calgary. We look forward to welcoming you back soon! Thank YOu!
5 out of 5
by A verified traveller

Posted Mar. 13, 2020
Comment from Hotel Management
Mar. 14, 2020 by GM, Hotel Management
Valued Guest, Thank you so much for taking the time for sending us your feedback. I am glad that everything was to your satisfaction. We are always happy to provide quality service and rooms and strive to make each guest's stay memorable. We look forward to see you again soon!
4 out of 5
by A verified traveller from St Albert

Posted Mar. 13, 2020
Breakfast items were just ok. In particular the eggs were just boiled eggs that were peeled and cut up, then placed in a serving pan where they tended to get hard and dried out.
Comment from Hotel Management
Mar. 14, 2020 by GM, Hotel Management
Valued Guest, Thank you for sending us your feedback. Your response will help us to make improvements to create an enjoyable experience for each of our guests. We thank you for your stay and hope to see you in future!
4 out of 5
by A verified traveller

Posted Mar. 6, 2020
The pool and water slide was fun hot tub was awesome to
Comment from Hotel Management
Mar. 27, 2020 by GM, Hotel Management
Valued Guest, We appreciate your feedback! Your input will help us improve our services we provide to you. Thank you for your stay and will see you in future! Thank You!
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