Ajax Vacation Packages

Friendly and accommodating staff. Great location. Valet parking was such a great bonus. Highly recommend!

My husband and I recently stayed at 1 Hotel Toronto for a one-night getaway from our kids, and while the hotel itself is beautiful and very clean, our overall experience was disappointing. I booked the Skyline View Suite based on the photos advertised. Unfortunately, the room we received did not match the photos. It was missing features shown online, including the desk, and the "skyline view" was quite misleading. Only about a quarter of the view actually overlooked the skyline, while the rest looked out onto the rooftops of older buildings. Considering the premium price of the suite, this was disappointing. The biggest letdown, however, was the rooftop pool experience. One of the main reasons we chose this hotel was to relax by the pool and enjoy a day in the sun. When we went up to the rooftop, there were empty lounge chairs available, but we were told we couldn't use them because they were reserved for guests on a waiting list. We were actually asked to get up from the chairs and told we could "try again tomorrow morning." Since we were only staying for one night, that wasn't a realistic option and it completely changed the experience we had hoped for. I want to mention that the hotel was exceptionally clean, and the property itself is beautiful. However, between the misleading room photos and the inability to enjoy one of the hotel's main amenities despite being a paying guest, our stay didn't feel like the relaxing getaway we had planned. I hope the hotel considers being

The staff are very nice and accomodating. The hotel room is clean and well maintained. The breakfast buffet has many options. Highly recommended.

Very clean rooms, the staff were very good. The housekeeper was amazing. We enjoyed the balcony view of the pool, which was very well maintained and the Lifeguards were very viligent. Thankyou for a wonderful stay.

Very poor communication - dirty laundry was left in the washer. Dirty dishes left. The unit wasn’t cleaned properly; Upon leaving, a large Russian man who was apparently the cleaner came into the room without our knowledge. Had not knocked or announced his entry, just unlocked the door and walked right in. I was standing there undressed, terrified. He STILL didn’t make me aware of who he was: this was well before the checkout time. So he shouldn’t have been there at all: this was an extreme safety concern and a massive privacy violation. I made the rental company aware, three emails sent and they have ignored me and avoided further contact with a proper solution. Not even offering an apology. This is a warning moving forward- I wouldn’t book with these people again. They don’t take care of their clientele or guests.