4 Star Hotels in Carmel CA $442

"Great location, breakfast and staff."

"Na"

"Food was expensive"

"We stayed for a weekend getaway and the room itself was perfectly comfortable, nice enough, though more corporate and sterile than I typically like. But the customer service was consistently some of the worst (and strangest!?) we've encountered. The Big Sur Marathon was happening on our checkout Sunday, something the hotel never once mentioned during booking or check-in. Staff told us we couldn't leave until after the race when highway 1 reopened and that late checkout likely wasn't an option. No solutions, no alternatives, no apology. Even stranger was when we looked into the marathon details ourselves, there were actually multiple windows where we were able to leave. Information the hotel had and never offered when we (and many other guests) asked. Instead, multiple staff members tried to upsell us on a brunch at the hotel restaurant. We spoke to 5+ different staff members throughout this ordeal. Each one managed to be uniquely unhelpful in their own way. For the price point and the setting, you expect a certain level of hospitality. Will not be recommending or going back!"

"We’ll be back! Loved it!!!"