Jebudo Ski Vacations

Great stay. I wish there was a coffee machine in room. Everything else was extraordinary. Great team that goes beyond to support us.

I loved it probably will be back again to this hotel

Fairmont Hotel experience has always been fantastic including this one. It was a little surprising to see that the shower head was old and rusty, and was not spraying properly. It’s not a big deal but a minor detail.

Location and suite were perfect. I would stay again.

Very bad sound proofing.. Can hear people easily and loud construction noise at 4am

We stayed at Grand Hyatt Incheon about two years ago and had a very positive experience. The hotel was very clean, conveniently located near the airport, and although the property was not new, it was well maintained and showed good attention to detail. We even appreciated small touches such as the Stokke high chair provided for children. For this trip, we considered the newly renovated and reopened Hyatt Place, but ultimately chose Grand Hyatt again because of our previous experience and because we expected the Grand Hyatt to offer a higher overall standard. Unfortunately, this stay was very disappointing. The room looked noticeably old and, more importantly, poorly maintained. The biggest issue was the bedding. None of the bed linens felt fresh, and there was a distinct damp, musty smell, similar to fabric that had been wet and then dried slowly without proper ventilation. It gave us the impression that the bedding had not been refreshed properly, which significantly affected our comfort and confidence in the cleanliness of the room. We understand that an older hotel will naturally show some age, and that was never a problem for us during our previous stay. What was disappointing this time was the apparent decline in maintenance and housekeeping standards. Given the Grand Hyatt positioning, we expected the overall room condition and cleanliness to be clearly above that of a Hyatt Place, especially after having such a good experience here in the past.

Fairmont Hotel experience has always been fantastic including this one. It was a little surprising to see that the shower head was old and rusty, and was not spraying properly. It’s not a big deal but a minor detail.

Outstanding service and thoughtful amenities.

Breakfast buffet is excellent The air conditioning in our room was awful

We stayed at Grand Hyatt Incheon about two years ago and had a very positive experience. The hotel was very clean, conveniently located near the airport, and although the property was not new, it was well maintained and showed good attention to detail. We even appreciated small touches such as the Stokke high chair provided for children. For this trip, we considered the newly renovated and reopened Hyatt Place, but ultimately chose Grand Hyatt again because of our previous experience and because we expected the Grand Hyatt to offer a higher overall standard. Unfortunately, this stay was very disappointing. The room looked noticeably old and, more importantly, poorly maintained. The biggest issue was the bedding. None of the bed linens felt fresh, and there was a distinct damp, musty smell, similar to fabric that had been wet and then dried slowly without proper ventilation. It gave us the impression that the bedding had not been refreshed properly, which significantly affected our comfort and confidence in the cleanliness of the room. We understand that an older hotel will naturally show some age, and that was never a problem for us during our previous stay. What was disappointing this time was the apparent decline in maintenance and housekeeping standards. Given the Grand Hyatt positioning, we expected the overall room condition and cleanliness to be clearly above that of a Hyatt Place, especially after having such a good experience here in the past.

No

I would love to share my appreciation for Joy at Shilla Stay Guro. I arrived in Korea very early in the morning after being away for almost 10 years. So much time had passed that I barely remembered my way around, and I honestly didn’t know where to go at that hour. I wasn’t expecting to check in early. I was just hoping the hotel could store my luggage until check-in time. However, I was also feeling really unwell and desperately needed some rest. That’s when Joy at the concierge desk helped me. She kindly explained everything and arranged an early check-in so I could get some rest. What touched me the most was that she noticed I wasn’t feeling well and, without me even asking, thoughtfully assigned me a room on the quieter side of the hotel. It may have seemed like a small gesture, but it meant so much to me, especially after such a long journey and being back in Korea for the first time in 10 years. I truly appreciated not only her help but also her genuine thoughtfulness. Joy made my first morning back in Korea much more comfortable than I could have hoped for. Thank you so much, Joy, for your kindness and warm hospitality. I won’t forget it!