Mexico Scuba Diving Vacations

We love the layout of the resort. But were a little disappointed with the service this trip. We had trouble with our room phone, which made it difficult to order room service. Several of the restaurants werent open, so we were limited on choices. No hot water for the shower in our room. Our swim out pool was always dirty and full of bugs and the wifi was terrible. The staff was very nice as always. The resort is remodeling so it was somewhat noisy during the day.

My Royal visit was wonderful and the Team professional ! I will return. I do suggest Occidental consider ways to elevate the experience from the dinner reservation rules every 2 days as it is too much work for an all inclusive and Royal beach needs improvement which may explain why it is always empty.

El mejor hotel lo super recomiendo , super limpio y una atención la comida los restaurante me encantó

As a travel professional, I had high expectations for Presidente InterContinental Cozumel, especially considering the reputation of the InterContinental brand and the prices charged at this resort. The property itself is beautiful, and the location is one of its strongest points. However, several aspects of the experience did not match the luxury pricing. The food lacked variety and became repetitive, and service was consistently slow. We also found that amenities and basic items were not always properly stocked or readily available. Another major concern was the pricing. Food and beverages throughout the property were extremely expensive for what was offered. For example, a simple Canada Dry sparkling water was $5.25 USD. I understand that resort pricing is typically higher, but at these prices, I would expect a much higher level of service, greater food variety, and better attention to detail. From a travel-agent perspective, value is just as important as having a beautiful property. Presidente InterContinental Cozumel certainly has a gorgeous setting, but the high prices, limited food variety, slow service, and lack of consistently stocked amenities made the overall experience feel overpriced for the level of service received. For travelers considering this resort, I would recommend budgeting significantly more than expected for food and beverages.

El mejor hotel lo super recomiendo , super limpio y una atención la comida los restaurante me encantó

房间隔音不好 ， 整个晚上都是吵闹声 沙滩靠近泳池 很臭很臭 ！ 行李pick up 的人 不负责任

My Royal visit was wonderful and the Team professional ! I will return. I do suggest Occidental consider ways to elevate the experience from the dinner reservation rules every 2 days as it is too much work for an all inclusive and Royal beach needs improvement which may explain why it is always empty.

Our family of 4 stayed at Fiesta American Cozumel in August. We particularly thought the staff was phenomenal. Everyone was kind, warm, and welcoming. The staff was definitely 5 stars. We also loved the beach. The cabanas and the lounge beds at the edge of the water were fantastic. We spent a lot of time snorkeling, and it was really amazing. We saw so many varieties of colorful tropical fish, an eel, small sting rays, and even one HUGE manta. Diving and snorkeling are our main reasons for vacationing in Cozumel, and I would say the water in front of the resort was one of the best places to snorkel right off the shore. The main reason we didn't feel like this was a 5-star resort was the food. I understand that there are going to be some corners cut when you're at an affordable all-inclusive resort, but the food was sub-par. Portions were generally small and the quality was usually lacking. Some of the food we had was good, but for the most part, the food didn't measure up to other places we've been to on Cozumel. The beachfront aspect of the property was great, but the resort hotel was dated and could use a refresh. Overall, I think it's a good all-inclusive, but next time we will probably stay someplace with better food options for our family. I should mention, we don't drink alcohol. If you are a drinker, then this all-inclusive place would be a fun and economical place to vacation with lots of great cocktails and beers that are included !

Quiet small feel boutique resort. Perfect for adults and couples. Pool area is relaxing small and shaded.