Panama Cheap Vacations

Our stay was good, but this hotel is definitely not a 4-star hotel as advertised. Upon check-in we were not informed of any amenities, even though there is a pool on the rooftop that can be used by guests during the day. Night/early morning receptionist guy was very friendly and helpful! Day receptionist (woman) was really hard to communicate with and we got the impression she was trying to make things more difficult for no apparent reason, ie.: we asked for a later check-out, she said she would check with her manager and text us (which she never did), as we didn’t hear back, we assumed it had been granted. Upon checking out at that time, she fought us for 5min about how late it was, implying we would have to pay extra, only to say at the end that “it was ok, she had spoken with her manager and we were all set” - really poor customer service and care. Would not stay there again.

Hotel seemed to be more of an event space with rooms. The deluxe room I booked had a beautiful view of the parking lot. The walls were thin and could hear people talking and the wedding party was very loud. Food was very limited in the restaurant and just ok. Restaurant staff were excellent, front desk staff was not.

Breakfast was excellent! Staff very attentive. Some minor issues with the in-room safe. Clean but somewhat dated hotel decor. Overall, I would recommend.

Great resort, lovely beach and staff is super helpful!

However, they are overpriced for the services we received.

Right on the water with beautiful views and a nice selection of various pools.

Breakfast was excellent! Staff very attentive. Some minor issues with the in-room safe. Clean but somewhat dated hotel decor. Overall, I would recommend.

However, they are overpriced for the services we received.

Our stay was good, but this hotel is definitely not a 4-star hotel as advertised. Upon check-in we were not informed of any amenities, even though there is a pool on the rooftop that can be used by guests during the day. Night/early morning receptionist guy was very friendly and helpful! Day receptionist (woman) was really hard to communicate with and we got the impression she was trying to make things more difficult for no apparent reason, ie.: we asked for a later check-out, she said she would check with her manager and text us (which she never did), as we didn’t hear back, we assumed it had been granted. Upon checking out at that time, she fought us for 5min about how late it was, implying we would have to pay extra, only to say at the end that “it was ok, she had spoken with her manager and we were all set” - really poor customer service and care. Would not stay there again.

Breakfast was excellent! Staff very attentive. Some minor issues with the in-room safe. Clean but somewhat dated hotel decor. Overall, I would recommend.

However, they are overpriced for the services we received.

Our stay was good, but this hotel is definitely not a 4-star hotel as advertised. Upon check-in we were not informed of any amenities, even though there is a pool on the rooftop that can be used by guests during the day. Night/early morning receptionist guy was very friendly and helpful! Day receptionist (woman) was really hard to communicate with and we got the impression she was trying to make things more difficult for no apparent reason, ie.: we asked for a later check-out, she said she would check with her manager and text us (which she never did), as we didn’t hear back, we assumed it had been granted. Upon checking out at that time, she fought us for 5min about how late it was, implying we would have to pay extra, only to say at the end that “it was ok, she had spoken with her manager and we were all set” - really poor customer service and care. Would not stay there again.

Hotel seemed to be more of an event space with rooms. The deluxe room I booked had a beautiful view of the parking lot. The walls were thin and could hear people talking and the wedding party was very loud. Food was very limited in the restaurant and just ok. Restaurant staff were excellent, front desk staff was not.

Breakfast was excellent! Staff very attentive. Some minor issues with the in-room safe. Clean but somewhat dated hotel decor. Overall, I would recommend.