Okanagan Valley Beach Vacations

Although air conditioning is advertised, the resort does not have air conditioning, room was at 28c the entire stay and when we complained they simply brought a fan to the room and said that was the best they could do. Will never stay there again

Great location, especially if you have a lake-view room. Unfortunately, our stay was disappointing due to ongoing construction, frequent amenity closures because of private events, and parking that was an absolute nightmare. The elevators were often out of service, making it difficult to carry luggage and manage two kids from the fourth floor. We were also told there would be a discount for the hotel’s pizza night but were charged full price, and nothing was done after we raised the issue. The main pool wasn’t heated either. The hotel did provide complimentary breakfast and waived the amenity fees, which was appreciated, but overall the experience didn’t match our expectations.

Amazing property

Although air conditioning is advertised, the resort does not have air conditioning, room was at 28c the entire stay and when we complained they simply brought a fan to the room and said that was the best they could do. Will never stay there again

Great location, especially if you have a lake-view room. Unfortunately, our stay was disappointing due to ongoing construction, frequent amenity closures because of private events, and parking that was an absolute nightmare. The elevators were often out of service, making it difficult to carry luggage and manage two kids from the fourth floor. We were also told there would be a discount for the hotel’s pizza night but were charged full price, and nothing was done after we raised the issue. The main pool wasn’t heated either. The hotel did provide complimentary breakfast and waived the amenity fees, which was appreciated, but overall the experience didn’t match our expectations.

Needs to be updated... wallpaper literally peeling off the walls in the hallway. Dog barked in the room next to ours for prolonged period of time.

We liked our stay at this hotel. Staff are very helpful and friendly with a welcoming attitude with a smile. We had lake view facing room which was perfect. Room was clean by HK staff every single day making it comfortable for us. Same food options every single day for breakfast made it kind of boring after 2nd day. Items for breakfast were well stocked. We enjoyed our stay at the hotel and definitely will be back soon.