Isla Colon Ski Vacations

The hotel is as the name indicated, in the center of old town. The location is fantastic. Very convenient. However, as some of the reviews had mentioned, they have live music in the lobby all day until 11pm. I was aware of this and requested that they give us a quiet room. However, we were given a room with windows facing the atrium and were subjected to the music all day. It was not too loud but was quite annoying if you want quietness. Add to this, it was on the 4th floor and next to one of the restaurant/bar and there were noises coming from it until late. The room was 426 so to other travelers, avoid this room. The bathroom shower was poorly designed and the floor was flooded after every shower. We had to use tons to towels to mop up the water. Not sure why we were given such a lousy room even though the hotel didn’t seem fully booked. The only reason I didn’t request for another room because my husband has unpacked all his stuffs and didn’t want to move. Are Expedia customers treated worse or something? The positives: the room was reasonably spacious. Beddings were comfortable. Roof top pool was nice although it is rather of small and it could use some fixing up. The staff was courteous and breakfast was decent. Had it not for the noisy room, it would have been a nice stay. For this reason, I don’t think we’ll stay here again in the future since noisy room is a deal breaker for me.

Arrived at ny 12 noon check in per my registration with a couple of bags of perishable items to cook over the stay. Once I arrived I was told that they do not do check in until 3 PM. I showed them that the check in per my reservation was at 12 noon and that I had purchased food that could not sit in a hot car for three hours. I was told that they would expedite the room cleaning and inform me soon on the check in. I returned in 45 minuted and there was another associate there that stated that they would not be checking me in until 3 PM. I again told them about the perishable items and my check in time being 12 PM and they told that was not their problem. I asked to speak to a supervisor and then had to drive to another building to speak to him. After another 45 minutes of speaking to him to figure out what to do I was allowed to put items in the refrigerator of the room. 1 1/2 hours of ny food sitting in my car in the hot son. They finally allowed me to enter the room at 3 PM even though my check in time was 12 noon. The hot water also did not work in the master bedroom although it was fixed 1 hour before my check out time.

Well appointed, friendly staff on site and excellent location. Noise from the outside does get in but it didnt bother us too much. Would definitely stay again!

Great atmosphere. Staff was very helpful when asking for directions and information, some more than others. Everything was clean. I really liked this hotel and my stay.

Muy buena atención del personal

The hotel is as the name indicated, in the center of old town. The location is fantastic. Very convenient. However, as some of the reviews had mentioned, they have live music in the lobby all day until 11pm. I was aware of this and requested that they give us a quiet room. However, we were given a room with windows facing the atrium and were subjected to the music all day. It was not too loud but was quite annoying if you want quietness. Add to this, it was on the 4th floor and next to one of the restaurant/bar and there were noises coming from it until late. The room was 426 so to other travelers, avoid this room. The bathroom shower was poorly designed and the floor was flooded after every shower. We had to use tons to towels to mop up the water. Not sure why we were given such a lousy room even though the hotel didn’t seem fully booked. The only reason I didn’t request for another room because my husband has unpacked all his stuffs and didn’t want to move. Are Expedia customers treated worse or something? The positives: the room was reasonably spacious. Beddings were comfortable. Roof top pool was nice although it is rather of small and it could use some fixing up. The staff was courteous and breakfast was decent. Had it not for the noisy room, it would have been a nice stay. For this reason, I don’t think we’ll stay here again in the future since noisy room is a deal breaker for me.

Muy bonito y muy comds la habitación

The hotel is as the name indicated, in the center of old town. The location is fantastic. Very convenient. However, as some of the reviews had mentioned, they have live music in the lobby all day until 11pm. I was aware of this and requested that they give us a quiet room. However, we were given a room with windows facing the atrium and were subjected to the music all day. It was not too loud but was quite annoying if you want quietness. Add to this, it was on the 4th floor and next to one of the restaurant/bar and there were noises coming from it until late. The room was 426 so to other travelers, avoid this room. The bathroom shower was poorly designed and the floor was flooded after every shower. We had to use tons to towels to mop up the water. Not sure why we were given such a lousy room even though the hotel didn’t seem fully booked. The only reason I didn’t request for another room because my husband has unpacked all his stuffs and didn’t want to move. Are Expedia customers treated worse or something? The positives: the room was reasonably spacious. Beddings were comfortable. Roof top pool was nice although it is rather of small and it could use some fixing up. The staff was courteous and breakfast was decent. Had it not for the noisy room, it would have been a nice stay. For this reason, I don’t think we’ll stay here again in the future since noisy room is a deal breaker for me.