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"Central location easy for Uber pick up/dropoff and close to train stations and dining options"

"Excellent hotel. Staff are very friendly and helpful. Hotel is super clean and rooms are huge with big deep baths full of amenities. Would recommend! "

"The hotel was clean and staff was friendly. The shuttle bus from/to airport was punctual."

"Beautiful property & excellent beautifully appointed rooms, with private onsen experience. What I didn't like: Public Onsen was noisy and busy Breakfast price (4400/person) is very expensive ! Dinner reservation not that easy to get"

"The staff was lovely and accommodating. Tha room was very clean. Good hotel to stay in, especially if you are catching a cruise at the Osanbashi International port."

"The genyo spa bath is amazing. The building is newish and elevator is fast. "

"Great rooms and staff , close to the Port and to metro and convenient stores."

"This was our third visit to the New Grand Hotel prior to a cruise. We love the history and ambience of the old part and the great harbour views from the tower part. The staff are very attentive and professional and the gardens out front are delight to stroll in. China town close by is a great contrast to visit especially all lit up at night."

"Great location , perfect service and nice hotel to stay close to metro station."