San José Vacation Packages

This is a very nice gated country club. It has great amenities and the apartment is in excellent condition and very comfortable. We only had one issue and that was with the dryer not working, which we didn’t discover until we had already washed a load of clothes. There isn’t a lobby that is staffed at this location, and it’s not clear who to contact with issues. The “check-in” occurred at the security gate as you arrive to the country club. But despite the lack of clear instructions you get when booking, I still recommend this place, especially if you have more than a one night stay, and would stay here again.

Internet was good. Suite was spacious. Shower and clothing closet on a seperate floor from bedroom. Ceiling fan was quiet and finctioning. A/C also quiet and functioning. Deck fan operates on a chain that was to short. Hammock on the deck takes alot of space where some decent seating and a small table might be. Great view of the park and street activity. Location is not know to Uber. Early morning coffee is available. Paid for morning breakfast with room online ... used 1 of 2 breakfasts, no credit offered. Breakfast quality is reasonable and tasted good. Staff are probably best asset at this property. They try very hard to make guests welcome amd comfortable. I did not feel like was being worked for an expected tip at all.

Hotel was beautiful and in the most convenient location. LOts of food options as here were multiple restaurants on site. Breakfast was very good. Check-in was a bit lacking, however. We paid for a Queen Jr. Suite but were initially given a small interior room with 2 double beds, not realizing at first that this was not the room we booked. But then a family of 5 adults walked into our room about an hour later as they were also assigned to our room an given keys! How does this happen??? We were ultimately moved to our correct jr suite room (no assistance to move our belongings as a bellhop never arrived), nor any type of accommodation for being walked in on. Even a complimentary drink ticket would have been a nice offer. COnsidered a spa treatment but the spa was really nothing more than a couple of small uninspriring treatment rooms and a small hot sauna. No relaxation area. Rooftop pool was ok but always crowded with so many kids! Only about 10 lounge chairs available and was always taken (or at least had belongings on them). On the plus side, location was excellent. Water pressure and temperature in shower was also great. A/C worked really well, even with the high temps and humidity. Also loved the live music in the lobby which seemed to always be playing.

Please change the information associated with this Hotel. Deposit is $300.00, not $200.00. There is no laundry facility; only laundry service is available, which is quite inconvenient. Very few people are bilingual. The breakfast is the same every day. Toiletries and towels were supplied sparingly. The mini fridge did not work, and the replacement did not work as well. Room service is not an option if you want your food at least warm.

Didn't use laundry service. Room cleaning was timely and good. Didn't order food.